Blackbaud Altru vs accesso ShoWare

RATING:

4.0

(36)

Blackbaud Altru has 36 reviews and a rating of 3.96 / 5 stars vs accesso ShoWare which has 48 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (36)
4.7 (48)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
3.5 / 5
4.5 / 5
Customer Support
4 / 5
5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
October 11, 2021
August 26, 2022
Pros/Cons
  • Pros

  • From what I can see, this software looks like it could be a great tool for some applications.
  • Altru has a wonderful feature of copying appointments and holding them for you to reschedule. I love how there is a database of clients and you can easily search for them.
  • Cons

  • The interface is intimidating and confusing for my staff, and requires a lot of training to use.
  • The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions.
Read all user reviews
  • Pros

  • The knowledgebase is a wonderful resource and the support center tracks all past inquiries, so that serves as a great resource too. Overall we have been very happy with ShowWare.
  • On top of offering a great ticketing solution, Showare provides outstanding customer service.
  • Cons

  • ShoWare generates reports on ticket sales etc, but that isn't integrated into our other databases. We struggle managing that data, but that isn't exactly a limitation of the software.
Read all user reviews
Pricing Range
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$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos