The trend for in-location activities has been towards direct bookings. Adding Rezgo to our website made our website the single largest source of bookings. Bookings made on our website increased YoY every month for 6+ years. Being able to serve customers with instant online confirmation is easy for them and us. Rezgo is always there for us when we need them. Means a lot to us.

Super-easy to integrate with the WordPress plugin. Connected to Viator, Expedia and GetYourGuide, which helps a great deal to not have to manage availability on so many websites. Easy for our customer service to adjust inventory, which is important to us because it can change quickly. Customers find it easy to use, as evidenced by online customer survey's we've conducted and the fact that in the 6+ years we've used it, I don't remember a single customer complaint about the process. Rezgo tech support is very responsive.

For our purposes, there are no cons. Rezgo offers more features than we use as a performance venue and not a tour operator, so many parts of it are a mystery to me, but that's my fault.

Amazing

We have been using Rezgo for many years and are extremely happy and satisfied with our choice of online booking platform. It is super simple to use, easy to learn and understand, easy to add new inventory, easy to set up Gift Cards which can be used for bookings, really simple to navigate and just a great system to use. If ever we are stuck with something, we send a support ticket in and the replies are always fast, efficient and answer the questions easily and simply so we can then get what we wanted done and they will assist if required. Their customer service is amazing. We run a single national Program with other providers and unfortunately are forced to use another booking platform which has been chosen by the administrators of this Program. We have stopped running this program now because the booking platform is so hard to use, is terrible and clunky and complicated and just highlights how lucky we are to be using Rezgo because of the superior, high quality and above all simple and easy to use features, system with excellent support. We cannot recommend Rezgo highly enough

It woud be nice to be able to simply offer a % discount code. Discounted price codes can be set up under rules but it is time consuming and doesnt allow a blanket % discount on a single or multiple inventory items

This software is ok if you are a small business, but if you are planning on expanding in any way I don't recommend it. They recently changed over to a new platform and have been emailing us loads of emails saying a change is coming and that "there is nothing you need to specifically do". Then I wake up on Oct 1st and all the images on my website are down for a full day and we are not a small tour company. I asked them to pay the invoice to my programmers to fix the issues, 2 hours, and they said they wouldn't. I spoke to a rep there who said "You should have been responsible for these changes." I told him if he had alerted me properly I would have. They didn't really seem like they want additional business nor want to please their customers. Beyond that interface is subpar. There are much better Outsourced CRMs out there. Customization is very difficult and will cost you loads with your web designers. Their interface is tricky and filters don't allow you to easily track promo codes. It is also very difficult if you run a tour at varying times per day. Very easy to make mistakes and loose track of customers. If you are a small tour company maybe, but if you are planning to get larger I would look else where.

Everything has been perfect from the beginning, the management of all the tools is quick and easy.

The entire booking process is extremely simple to carry out, they do not charge a monthly fee and I'm able to control everything from anywhere.

Everything is excellent, although if I could improve something it would be to facilitate the customization of the booking platform and have the possibility of integrating it directly into the website.

My overall experience with Rezgo was top tier.

I like the functionality and flexibility of the software; not to mention, the customer service is amazing also. My first contact was with a Sales Executive named [sensitive content hidden], he was amazing! [sensitive content hidden] ensured every question was answered, demonstrated action that I was unsure about, as well as ensured that I received the current promotion.

The company is closed on the weekends, so no demos are scheduled during this time.