Starboard Suite

RATING:

4.8

(185)

About Starboard Suite

Starboard Suite is a tour operations management solution that helps passenger vessels and watersport businesses streamline processes related to reservations, event organization, employee scheduling and more. The booking functionality enables front desk employees to process online, phone and walk-in reservation requests and update prices, inventory or event details accordingly. Starboard Suite allows marketing teams to build SEO optimized booking pages, create custom discount codes, track prospect conversion rates and automatically send email confirmation, reminders and thank you messages. It provides electronic waiver forms and uses QR code scanning capabilities to process customer check-ins. Additionally, administrators can configure access rights, conduct passen...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Starboard Suite Pricing

Please visit our website for latest pricing.

Starting price: 

$1.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Starboard Suite reservation confirmation
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Starboard Suite Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Starboard Suite

1 - 5 of 185 Reviews

Kalis

Maritime, 51 - 200 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2021

It’s a good product

Nick

Verified reviewer

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Multiple features and outstanding customer support.

PROS

Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

CONS

Cons are slim to none as SS keeps releasing new updates and user-friendly features.

Vendor Response

Nick, Thanks for taking the time to write a review! We're glad to hear that you've been enjoying the platform and that our support team has been meeting (or exceeding) your expectations. We're looking forward to working with you for many years to come. Have a great summer season!

Replied May 2019

Celestina

Environmental Services, 11-50 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

A Growing Product

Overall I find it a great system and I love how helpful rep is! When we have any questions someone always seems available to help out which is very helpful!

PROS

This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted!

CONS

I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have liked to just start over with the reservation and only be able to edit it directly under the modify option. I ran into too many issues with the cart and never really used it purposefully. The one other thing that I would suggest is to have more information about the booking on the CC payment page. I would sometimes have to go back a couple pages just to make sure I had all the information correct (Name, number of customers, the classification of the customer) before I made the charge to the card. If this information was off to the side, maybe as a kind of receipt, that you could see as you were charging the card that would be helpful! The one thing missing for us is a "standby" option where people can input their information online and will get notified if space becomes free, and can accept the free space if they would like.

Reason for choosing Starboard Suite

Reasons for switching to Starboard Suite

Manager's choice.

Vendor Response

Celestina, Thanks for taking the time to write a review! I'm glad to hear that Starboard Suite is making your job so much easier and that our check-in process is much more straightforward and expedited compared to Rezdy. FYI, if you want to completely start over on a reservation, you always have the option to remove the reservation from your cart. FYI #2, we're actively working on a "wait list" feature and expect to have it in place before you start back up in the spring :) Have a wonderful winter season! Charles

Replied November 2019

Beth

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

3

Reviewed December 2021

New User Review

Overall, i think this is a great software. For a new user, it is pretty self explanatory without a lot of training involved. However, I would like to know if there is an on line training that I could go through on my own.

PROS

The lay out is extremely user friendly and easy to read with multiple bookings and multiple excursions.

CONS

When i want to find a reservation the only way i know how is to go to reservations and search by guest name. sometimes i may not remember the guest name and the live manifest does not show me the bookings unless they are checke in.

Reasons for switching to Starboard Suite

changed jobs

Vendor Response

Hi Beth, Thanks for taking the time to write a review. I'm glad to hear that you're finding Starboard Suite to be extremely user friendly! To search for a reservation: 1. If you know ANY of the guest's info (eg, name, confirmation number, phone, email, etc) you can use the Quick Search box at the top of the left sidebar on every page of your Control Panel. It's the box with the magnifying glass that says "Quick Search". 2. If you don't know any of the guest's information, from the calendar, click "view" below the event to get to the Event Detail screen. Your system is configured to only show "checked-in" guests on your Manifests, but that Event Detail screen will show ALL of the reservations for that event (processed, checked-in, canceled, waitlists, etc) broken out into separate lists. If you have other questions about that, you can reach our friendly support staff under Support->Contact Us in the left sidebar on every page.

Replied December 2021

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

A truly great system and provider!

PROS

A platform that is not complicated! A really nice and easy to use platform that allows us to manage our reservations very effectively and ensure that we protect ourselves from making an error. The system is very flexible and easy to make changes.

CONS

No real issues to report, the system has provided us with no issues and if we ever face any issues then the team have been great in helping to resolve this.

Vendor Response

Hi there, Thanks so much for taking the time to write a review! We're glad to hear that our platform is working out so well for your business, and that our team has been helpful in answering any questions. Have a wonderful summer!

Replied July 2018