TrekkSoft Software


 

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments.

Pricing is per month and support is available through an online knowledge base.

 

TrekkSoft - Tour management
 
  • TrekkSoft - Tour management
    Tour management
  • TrekkSoft - Custom websites
    Custom websites
  • TrekkSoft - Mobile tour management
    Mobile tour management
  • TrekkSoft - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

126 Reviews of TrekkSoft

 

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Software Advice Reviews (6)
More Reviews (120)

Showing 1-6 of 6

andre from life lisboa
Specialty: Outbound Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Expensive / bad crm / not good features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's supposed to be taylored-made for tourism, although it's far behind the real situation, often we find ourselves adapting to the system...

Cons

Horrible CRM - Takes weeks

For simple things, such a banal thing like: 'know who is or not in today's tour' - it's an added feature --> Scammers..

Expensive and worse than similar products on the marke such as Xola cheaper and better

Review Source

  Response: Marcel, TrekkSoft

Date: February 2018

February 2018

 

Dear Andre,

Thank you for taking the time to leave us a review.

We are sorry that you had the expectations that we would provide you with a CRM, TrekkSoft is not a CRM. We provide a booking software which includes a payment solution and a website builder for Tour & Activity Providers such as your business.

Regarding who is attending your tours , we do have a number of different ways in which you can get this information. The simpliest way
is included on all plans, also you can easily check on our mobile app. Some of the more advanced ways of getting this information
in a customised way is only available on our higher priced plans. Please feel free to reach out to support@trekksoft.com if you require more info.

Best Regards,
Robert Smith
Head Customer Success

 
 

Henry from Bogotá Henry Tours
Specialty: Domestic Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

The Perfect Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

It is an excellent product! I highly recommend it!

Pros

The platform is excellent! It is a whole solution. I used to work with a webmaster who designed the website, but every time I needed a change, it required three or more days. Now I do it myself immediately! This gives me autonomy and versatility! In fact, it costs me less money!

Cons

The instructions to operate the software are not always clear. I have to admit that these procedures were new to me. Modern learning techniques are very intuitive. Sometimes, older people need a clearer degree of explanation. The great advantage has been the excellent technical support I received. Fast and effective.

Review Source
 
 

Magda from Pat Liddy's Walking Tours
Specialty: Domestic Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Good, needs improvements for the flexibility of users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Transparent, good customer service, pays on time. It does its job. Transparent, good customer service, pays on time. It does its job.

Cons

Could do with more flexibility for the user (changing tickets, more templates for the website), refunding system is not clear.

Review Source
 
 

Thure from Arctic Nomad ApS
Specialty: Inbound Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Marketing and selling made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy of use
Payment gateway
Resource planning
It is vey easy to get started. Setting up tours and adding resources. Adding to that is the simple website setup.

Cons

Agent discount
Widgets
Bering able to give, different, agent discounts ids a critical element for us (and most tour operator). Thus is a much needed functionality.
Nice to have different widgets with multiple search functions.

Review Source
 
 

Patrick from BUENOSAIRESTOURING
Specialty: Domestic Tours
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Pretty good overall although not simple at all at the beginning.

Ease-of-use

Functionality

Product Quality

Customer Support

After several contacts with several offers on the market, I chose this system which was not the cheapest and simplest, to give it a try for a couple of years and see if it woud pay off.
After 8 months it looks like it is starting to move . Website is more visible and connections through API are slowly producing results.
So far, I do not regret my choice although it is qute an additional overhead on my business. I will monitor the situation in the next few months.
I wish that the payment system was different ( less charges from bank transfers)

Pros

System is very complete and complex but Customer support is very good.
Website structure simple, attractive and can be modified with css to a large extent.
Admin desk very extensive.
Good link to Market place ( worldwide tour booking platforms)

Cons

It is not cheap at all compared to other systems.
Very complex admin desk It takes a lot of time and stamina to master it.I still have small problems sometimes. Luckily Customer support is fast, precise and patient.
Payments are made from Switzerland . Transfer fees and charges are important at both ends( transfer to France in my case).

Review Source
 
 

Phil from Kanoo Tours
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business.

Cons

The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again.


- The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched.
- The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply.
-The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all
- The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!).
- The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions!
- some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved).

The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now.

Review Source
 
 
 
Showing 1-20 of 120

Emilie from Exquisito Perú

April 2018

April 2018

Really user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I'm really not good usually with tech, but even for someone like me with low capacity in using software, I find it easy to navigate into Trekksoft system. It helps a lot our work also as a new tour operator.

Cons

The price is a bit high for a new company, but I think the value quality for money. I'm sure with time we will see it was a good investment for our company.

Review Source: Capterra
 

Draghici from South Carpathian Travel Center

April 2018

April 2018

It is something new but very useful for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us to organize our schedule.

Pros

We have a great support from Trekksoft team.
It is easy to use, its functionality makes our work easier, it helps us to get more organized.

Cons

We are using Trekksoft for about 6 months, we are begginers in our experience with the system.
The graphics may seem complicated at the beginning but the customer support is really helpful.

Review Source: Capterra
 

Chelaka from Cinnamon Hotels & Resorts
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Overall experience is superb. Still we are planning to go live but up to now the service is superb.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Options to create packages.
Customer support.
Integration to be happen since we haven't go live we cannot give a comment on that.

Cons

More themes or customization of pages.
System takes more time to apply changes, for activity and image uploads.

Review Source: Capterra
 

Marta from Distributor Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

A great expericence to work with your platform and you, guys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

a great experience and fast comunication between final supplier, platform and client (us)

Pros

The platform offers a lot off suppliers and products and the information between the three parts is so fast

Cons

the backoffice doesnt' offer a list of whole suppliers and products, in order to have a complete overview of the platform

Review Source: Capterra
 

Mitchel from Gallivant Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to customize. Easy to navigate admin portal. Works great with WordPress.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to expand your company's reach.

Pros

The Admin portal is easy to use and Navigate. Support is always available and helpful in creating ideas for your company.

Support was able to offer suggested method used by other tour companies which gave me great insight as to what is possible with Trekksoft partnership.

Cons

The transactions fee are slightly more than my ATM card machine. Both speaking with support I was told that fee can be negotiate depending on the amount of transaction being made. So hop when I continue to grow the business a better transaction rate can be offered.

Requires device with data access. In my country mobile data is expensive. In the Americas or Europe I don t see this as a problem.

Review Source: Capterra
 

Lisa Instefjord from Engesund Fiskeoppdrett
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very good at responding and help when needed. Also follow up very well when we are struggling.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lot of help, easier booking system, better web site.

Pros

Easy to use. Easy to understand. Very good directions, both with personnel from Trekksoft, but also instructions on web.

Review Source: Capterra
 

tracy from Amigo Group

April 2018

April 2018

medium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

But is a good channer of reservations. Is easy, more less. The customer support is nice and professional

Cons

Needs more attention the arquitecture of the software. Needs connection with more agencies, has a few.

Review Source: Capterra
 

Luis Dario from Ibiza Formentera Charter S.L.

March 2018

March 2018

Really great stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Versatility and helpful staff. I can set up any kind of tour or activity for my rentals and manage the whole process.

Cons

Wish it was free, but then it would probably not be great. The package with the APIs is really expensive, they need to work on that.

Review Source: Capterra
 

An from Vietventures
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Trekksoft help me to find new way to connect with huge potential customers through internet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Trekksoft is fine booking engine, good for SEO, secure and easy to use system. Moreover, this is a travel platform for local travel agency to share their best tour product with their best price to over the world

Cons

Trekksoft should have a contract with other big company such as Agoda, Skyscaners or Amadeus ... then share the sub contract to other Trekk users as the program of Google Adsense. My idea is to maximize the benefit of the Trekk users and help the trekk user 'web more interesting with much more value information. If the trekk user are the big companies, they can do themself easily to contact and link to other platform to maximize benefit, but for the small company, it will take more time.

Review Source: Capterra
 

Christian M from Brennabu / Vaset

March 2018

March 2018

An Experience & Activity solution that gives you everything you need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Userfriendly, intuitive, and a well developed software that just keeps getting better.
Trekksoft is "the Future" for online sales of activities, and the cross-sale functionality is just awesome.
Would recommend!

Cons

The restrictions in accomodation (channel-manager I.E) could be improved in the future if it doesent compromise the already great stuff!

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: April 2018

April 2018

 

Hi Chriistian,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Ante from Split.travel

March 2018

March 2018

Great booking software with many features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best about the software is that it offers many features and functions, you can use it in almost any case you have. The support is great and responds fast (email and telephonw). They also organize many seminars showcasing the industry and their product.

Cons

The software is a bit hard to use at first but when you start using it, it all becomes much simpler.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: April 2018

April 2018

 

Hi Ante,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Duje from Bonaca Tours

March 2018

March 2018

I'm really happy with TrekkSoft. Everything was really simple and fast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Options TrekkSoft have where I can customize my whole calendar and payment options. It's simple to follow up my schedule via app on iPhone or iPad and possibility to give my agents custom role and custom commission.

Cons

This is hard question.
Old design of back-end. It's not important for business but still if they refresh it to more modern and flat version that would be epic!

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: April 2018

April 2018

 

Hi Duje,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Anders from Sandvik Guideteneste
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Trekksoft covers all in booking requirements as I know. And great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Complete booking solution.

Pros

The completeness in the payment system. This was what I was most afraid of before meeting Trekksoft.

Cons

The system is so big that I can get lost in the system. But if you use it regularly, you will easier remember the tracking!

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: April 2018

April 2018

 

Hi Anders,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Philip from Maximo Tours

March 2018

March 2018

Largely positive from the beginning, staff have been most helpful and available for any query.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is relatively easy to use, and make alterations where necessary. There are helpful tips throughout which makes the experience less challenging.

Cons

Certain functions are not accessible, although this is not a reflection of the actual software more an issue pertaining to our subscription plan.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: April 2018

April 2018

 

Hi Philip

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Curtis from Viking Biking AS (Oslo, Norway)
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A good product which is constantly evolving as they add new features. Not perfect, but we are happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

(1) Easy integration with some of the biggest booking systems like Viator, Get Your Guide and Expedia.
(2) Simple to learn and use, whether just using the booking software or also using the website builder
(3) Quick response time from the customer service team

Cons

(1) It seems that TrekkSoft has prioritized developing new features over improving the current product and fixing bugs. I think that is now changing as they seem to be working on tightening up the entire quality of the software, but it still needs work to be more stable and bug-free.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: April 2018

April 2018

 

Hi Curtis,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Mirsad from Brada Travel LLC

March 2018

March 2018

We were positively surprised with the flexibility and ability to adjust page design.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are at the beginning, so we can't answer this question.

Pros

Trekksoft is giving us opportunity to create simple and perfect design. Trekksoft's background processes are giving us comprehensiveness and completeness. Customer support is great.

Cons

We wish to have more ability to integrate vendor availability with trekksoft, prior to payment process.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: April 2018

April 2018

 

Hi Mirsad,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Ermilo from Cozumel Vacation Tours
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

It´s a very good software to build, customize and set up my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I build my website with the help of the Team, i am still gonna promote my site online

Pros

A good trait about it is that the pages are easy to design and you have one on one assistance of the team to help you design your website.

Cons

The improvement would be giving more time of videocalls, my coach was good but I do have more questions while building my site, I would also like it to pay our sales in a week´s time from the beginning.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: April 2018

April 2018

 

Hi Ermilo,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Svanhild from Lofoten Bed&Breakfast

February 2018

February 2018

The every day running of our activity business has completey changed to the better after TrekkSoft!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The way it frees so much time for us by having customers do most of their booking themselves. This makes us able to focus on improving our products and being innovative.

Cons

Sometimes it takes too long time to get answers through the TrekkSoft-chat. The app is not optimal, especially taking payment from the phone hardly works.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: March 2018

March 2018

 

Hi Svanhild,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

For faster support , please also use our support@trekksoft.com email.

The TrekkSoft Team

 

Anna from www.giteinbarca.it lady luna 2
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

A very usable software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything. I changed kind of reservation.
. I like the graphical interface, the ability to always customize and have all the tools at hand to vary the activities of our excursions. I recommend it to everybody.

Pros

I especially like the ease of use. It is immediate, intuitive, complete. A great tool for my business.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: March 2018

March 2018

 

Hi Anna,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Anita from Hospitality
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Quick and easy to set up and very easy for customers to book.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More bookings, and more partners!

Pros

The way it is set up towards agents and OTA'S, you only need this system to keep control of all your bookings.

Cons

The financial reports lack a little, but Trekksoft is working hard to improve that. In the high season it would be great with 24/7 customer support, but that is not a big deal.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: March 2018

March 2018

 

Hi Anita,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

We do offer phone support during business hours , 9am - 5pm CET and outside of these hours if you email our support team , we will be in touch usually within 2 hours. I hope this is helpful.

The TrekkSoft Team