TrekkSoft software


141 reviews(4.5/5)
141 reviews(4.5/5)

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments.

Pricing is per month and support is available through an online knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

141 Reviews of TrekkSoft

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  • Mark from Peak District National Park Authority

    Specialty: Other

    Number of employees: 201-500 employees

    August 2018

    Great customer support from Trekksoft team

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    We chose TrekkSoft as the booking platform to sell these unique experiences due to the integration capability. Where once tours were dividedsold individually by each National Park on different systems, primarily to a local audience, now we are testing how we can look at bookings and the business as a whole. We can also connect with marketplaces, booking agents and tourism organisations to expand our audiences.

    Pros

    The product is fairly intuitive, and once its set up its really easy to use.
    It integrates well into our own websites.
    The customer support we've received from Vanessa, Pieter and the team has been excellent. They've been very responsive and explain things very clearly and simply. They've taken suggestions on board for future development.

    Cons

    It does require a lot of set up time and the integration process is not simply one-click, but requires many different relationships with different OTAs and distributors. This says more about the fragmented tourism marketplace than Trekksofts system, but I wouldn't underestimate the time required to set-up the system in order to save time in the long-run.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nicole from Insider Vallarta

    Specialty: Other

    Number of employees: 2-10 employees

    August 2018

    Responsive client service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We had a lot of options. We chose Trekksoft for a few main reasons- value, functions, but mainly quick responsiveness to inquiries and customer service

    Pros

    Functions. - no need for back end merch accounts. Value. Low cost per trans aptions. Responsive client service.

    Cons

    Wish it had a bit more dynamic web building functionality. Would like to be able to change the skin of the app to make it out brand.

    This review was submitted organically. No incentive was offered
    Review Source
  • Yolanda from The 3 Amigos - Private Day Tours

    Specialty: Domestic Tours

    Number of employees: 2-10 employees

    August 2018

    Best Day Tour Operator Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system is really in-depth and does A LOT on both the front and back ends. So, obviously that also means you have to put some time into learning about how it can work best for you, how to set it up with all the little details working, etc...to get the most out of it. Once you have all the information set up in it though, it simplifies everything for you and makes your company run smoothly, which makes your life much easier in the end and that is what is all about no? Having said that it is also SUPER easy to set up the basic bits of it so that it starts running and making your customers booking process and your backend control so much easier, and then you can learn more and do more as you go along. So my recommendation is to get the Pro system. Take the time you need to read everything and learn everything about how to make it work best for you as it is really an amazingly detailed system with an answer to practically everything right out of the box!

    Pros

    I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly.

    Cons

    Sorry, can't think of anything to complain about. This platform is just amazing and dynamic!

    I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rudolf from AZED Marketing

    Specialty: Other

    Number of employees: 2-10 employees

    July 2018

    Horrible support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall it looks like a nice product, but the support is really horrible takes a lot of time and the answers are really from somebody from India... not ye not no but Maybe. Very bad and hardly have any knowledge about the product Sorry but it is not good for the price they charge Ruud

    Pros

    The payment gateway is good if it is working. the overall look is good. I do not know more to fill the Pros SORRY

    Cons

    A lot of issues, the support department has not the knowledge to fix your problems, and the response time is long

    This review was submitted organically. No incentive was offered
    Review Source

    Response: The Trekksoft Team, TrekkSoft

    July 2018

    Dear Rudolf, Thank you so much for taking the time to leave us a review, our customer's feedback is always well received. We are glad that you find our payment gateway useful and we do understand some of the hassles that are out of your control (like last year's climatic phenomenoms) have blocked you a bit on the use of our system but we are pretty sure that with the time you will be able to find more pros about its usage. Our sincere apologies for the inconvenience that you experienced with our support service, this feeback is very valuable and will help us to take action on the matter and improve our response times. If there is anything we can assist you with, please do not doubt to contact us, we already asked one of our specialized support person to contact you directly, probably already did. Best, The Trekksoft Team

  • Marcin from Telecommunication

    July 2018

    Well, this platform would be more useful, but the group of partners, using this tool is too small

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I can collect all the information about booking in one place. The good feature is link generator for payments - it's really nice because I don't have to be a super programmer to create a link, which will pass the booking process further. It gives a possibility to create funny/fancy/interesting buttons on web pages - that's a part of creative marketing.

    Cons

    It's not so intuitive and It should have more customization's options (f.e. we don't sell ''seats'' - it's only the name you'll think, but for our beginning workers it's a lil' bit confusing). IMHO the interface should be more windowed and making orders should be as easy as moving blocks on a schedule (example: our customer decides to order a limo tour and then he want to go to the restaurant - so we take ''limo tour'' block and move it on calendar, adding to it details about a price, customers information and stretching it for hours, it will last; below we set ''restaurant'' block. After this we can share this schedule with our partners and customers, so they'll know, what time services will start and where it'll happen).
    Another problem is that in our country this platform is used only by small group of companies. What if 70% of our partners would use TrekkSoft? All our planning processes and payments will be done on your platform, so doing reservations would be really easy for us and you will have an opportunity to do surveys about customer's preferences and have a lot of control (I can help you with developing your project, because I have an Idea, how you can improve Trekk - if you're interested give me a sing :) )

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    July 2018

    Dear Marcin, Thank you for taking the time to leave us a review, your feedback is always well received. I am glad that our system helps you to manage in better way the payments. I am sure this is saving you time and some money! We really appreciate your feedback given in the cons, I already passed your suggestions to our development team, our objective is always to have the best software for tour operators and this indeed help us to be better. We have presence worldwide but some countries are more difficult to get in, nevertheless if you are willing to give us a list from all your partners we will be more than happy to contact them and make a good offer to get them on board and ready to work with you. We appreciate all your feedback. Best, The Trekksoft Team

  • Simon from Fjord Events

    Number of employees: 2-10 employees

    July 2018

    Easy to use. Work well. Good customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is really easy to use. It has an great app for smartphone which is really handy if you are on the go while using it.

    Cons

    Sometimes there is some bugs that happens when customers pay, where they show up as "ghosts" with no personal info.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    July 2018

    Dear Simon, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you still find our system useful after years of partnership and that you have been successful with it. I am sorry to hear about those "ghosts" bookings, but I have already reported this to your account manager so he can take actions on it if is still necessary. Or if you prefer you can send us an internal email with more info about the issue so we can investigate further. We are here to support you and help you grow your business. Looking forward for more years of partnership. Best, The Trekksoft Team

  • Ahmed from Marsa alam tours

    Number of employees: 2-10 employees

    June 2018

    Easy use booking system with great stuff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Can get my booking easy ,No now show any more

    Pros

    Customer services always give help and Answer. Easy use steps, I like also they add new features to the system

    Cons

    Easy step to use, Multi Language website, very Simple with great features
    The Customer service are very great with update and news

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    June 2018

    Dear Ahmed, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. We are here to support you and help you grow your business. Best, The Trekksoft Team

  • Marc from Green Island Tours - Easter Island

    June 2018

    Trekksoft make it easy to make changes and do my own thing on my website.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That I am in charge and I can make changes when I like. The customer support is always around when I need and the styles of the webpages give a very professional look to my webpage. The quick book options on the website cut down on my emailing time also which is a bonus. I would recommend the product to anyone in the tourism business.

    Cons

    Some minor adjustments could be made in things like bloging and ease when dealing with multiple languages.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    June 2018

    Dear Marc, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. Everytime we are trying to improve so your feedback is well received. Best, The Trekksoft Team

  • Espen from Brim Explorer

    June 2018

    The most versatile booking system software for tours and add-ons.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how easy it is to use and all the great functions. Being able to schedule pre and post trip reminders using both e-mail and SMS is great, and being able to fully customise pdf tickets and reminders is really nice.

    Cons

    The only thing I don't like so far is that it is a bit expensive. We only just started using Trekksoft, so hopefully it will prove it is worth the money.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    June 2018

    Hi Espen, Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are delighted to hear that you like our system and that it has been of help to handle your business communication. We look forward to work with you over the years. Best, The Trekksoft Team

  • Giulio from AYA UMA

    Specialty: Outbound Tours

    Number of employees: 11-50 employees

    June 2018

    Good features, low service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    very good level of customization of the booking management
    friendly gateway payment, specially for South America
    awesome app when you are "into the process"

    Cons

    prices too high, lack of options for everyone's needs
    terrible customer service, just one month to get an answer
    false expectations, they do not keep their promises

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Marcel, TrekkSoft

    June 2018

    Dear Giulio, Thank you for taking the time to leave us a review. I am glad to know that you found during your free trial period that our system, payment gateway and app are good. As yourself noticed during that period, our system has many functionalities that help companies to better manage their bookings and help to grow their business. I am sorry that you couldn't move forward in the negotiation, but as you must know the platform is at your service under a paid suscription and not just under commissions. To my understanding our sales representatives did all that they could to offer the best deal possible to you but I hope you can understand that we can't just waive that payment and offer our services for free, that wouldn't be fair with all the thousands of customers that are currently using our platform and paying the normal fee. Our pricing includes supporting calls with an expert to help you out in setting up the system, and unlimited email support, so if at some point you decide to accept the deal that was offered, rest sure you will have a great customer service team at your disposal. Best Regards, The Trekksoft Team

  • Neely from 4.0 Tours

    Number of employees: 11-50 employees

    May 2018

    Straightforward and reliable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer service team is spectacular.

    Pros

    Easy set-up on the backend and user friendly for all clients. The customer service team is one of kind. Always available and eager to help.

    Cons

    I wish they offered a SMS software component for easier communication with clients. I would also greatly appreciate if they created a newsletter component, so all of my work could be managed from one platform.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    June 2018

    Dear Neely, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. Rest sure that your feedback have been passed. Best, The Trekksoft Team

  • Joao from Pure and Authentic Tourism

    May 2018

    The main thing behind a company are the people the employees. Trekksoft made a very good choice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very easy to handle and the connectivity to other Marketplace software is very large. The Customer service is very good and very professional. I truly say i am very happy making this experience of buying this software and having such a support for such less price. The chances to improve with the Software are very good. Workshops, webinars and so on, just amazing. comparing to the price paid and the service they'll offer you is just insane (wow). Amazing

    Cons

    till now everything is how it should be. no bad experience!
    i think the API could be also possible for the lowest amount paid at least a trial.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    May 2018

    Dear Joao, Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are happy to hear you have been successful with the system and for sure we appreaciate such good comment about our support. For us the most important is to give the right support for all of our customers, therefore your feedback help us to see that we are on the right way. Wish you success on your business. Best, The Trekksoft Team

  • Johann Gudni from Reykjavik Outventure

    Number of employees: 2-10 employees

    May 2018

    It´s made for tourism! What I liked most, is all the assist I got. Everyone so helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great website

    Pros

    It has everything a tourist website should have! Really easy to use and very simple.
    I would definitely recommend it

    Cons

    It should have more layouts for the pages. There was one layout I needed but couldn´t get...........

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    May 2018

    Dear Johann, Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are delighted to hear that you like our system and has been easy and has been of help to handle your business. Your feedback is always important for us, so rest sure that it has been passed to the right person so it can be considered for our future improvements. Best, The Trekksoft Team

  • Doron from High King Tours

    Number of employees: 2-10 employees

    May 2018

    Professional, straight forward, friendly experience!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use and great customer care support.

    Pros

    I like how the booking and payment system is all in one which makes it very easy to manage. Also the emails pre and post activity are great.

    Cons

    I wish the integration with market sites was a bit easier and straight forward. I have followed the steps but they still aren't linked up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    May 2018

    Dear Doron, Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are happy to hear that our system has been of great help for your business. I'm sorry to hear that the the markets haven't replied to you yet but as you probably know, that connection is something that is out of our hands as each market has their different policies and way of handling new suppliers into their network. Your feedback is always appreciated. We wish you lots of success on your business. Best, The Trekksoft Team

  • Vesna from Flarent d.o.o.

    May 2018

    Helpfull, reliable, fast, logical, friendly staff.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    new knowledge, easier business

    Pros

    i like because you set it once and it works with all necessary procedure...yo send automatically confirmations and everything. Back up of sistem is always there.

    Cons

    it has some things about rental that could be better...you are not alowed to count from hours days automatically, only you could choose daily or by hours counting...

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    May 2018

    Dear Vesna, Thank you for taking the time to leave us a review of your experience with our system so far. We are delighted to hear that Trekksoft have been helpful for your business' daily operations. The feedback from our customers is alwasy very appreciated, so rest sure that we have sent it to the right team to consider your opinion for future improvement of our rental feature. Best, The Trekksoft Team

  • Emilie from Exquisito Perú

    April 2018

    Really user friendly!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I'm really not good usually with tech, but even for someone like me with low capacity in using software, I find it easy to navigate into Trekksoft system. It helps a lot our work also as a new tour operator.

    Cons

    The price is a bit high for a new company, but I think the value quality for money. I'm sure with time we will see it was a good investment for our company.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    May 2018

    Dear Emilie, Thank you for taking the time to give us your feeback. We are delighted to hear of your success with Trekksoft. We are positive that with the time and practice you will become an expert with the system. Looking to build a long term relationship with your business. Best, The Trekksoft Team

  • Draghici from South Carpathian Travel Center

    April 2018

    It is something new but very useful for us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps us to organize our schedule.

    Pros

    We have a great support from Trekksoft team.
    It is easy to use, its functionality makes our work easier, it helps us to get more organized.

    Cons

    We are using Trekksoft for about 6 months, we are begginers in our experience with the system.
    The graphics may seem complicated at the beginning but the customer support is really helpful.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    May 2018

    Hi Draghici , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. Looking forward to work with you for many more years. The TrekkSoft Team

  • Chelaka from Cinnamon Hotels & Resorts

    Number of employees: 1,001-5,000 employees

    April 2018

    Overall experience is superb. Still we are planning to go live but up to now the service is superb.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Options to create packages.
    Customer support.
    Integration to be happen since we haven't go live we cannot give a comment on that.

    Cons

    More themes or customization of pages.
    System takes more time to apply changes, for activity and image uploads.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    May 2018

    Dear Chelaka, Thank you for taking the time to leave a review of your experience so far. We are delighted to work with your company and offer you our full support. We are currently working to make changes to appear sooner than now, so rest sure your feeback is taken into consideration. Wish you lots of success with your integration. Best, The Trekksoft Team

  • Marta from Distributor Travel

    Number of employees: 1,001-5,000 employees

    April 2018

    A great expericence to work with your platform and you, guys

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    a great experience and fast comunication between final supplier, platform and client (us)

    Pros

    The platform offers a lot off suppliers and products and the information between the three parts is so fast

    Cons

    the backoffice doesnt' offer a list of whole suppliers and products, in order to have a complete overview of the platform

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    May 2018

    Dear Marta, Thank you for taking the time to give us your feedback. We are very happy to work with your platform as well. Everyday we work to make our connection with marketplaces better, so rest sure that your input have been passed to the right person. Looking forward to build a lasting relationship with you. Best, Trekksoft Team

  • Mitchel from Gallivant Tours

    Number of employees: 2-10 employees

    April 2018

    Easy to customize. Easy to navigate admin portal. Works great with WordPress.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to expand your company's reach.

    Pros

    The Admin portal is easy to use and Navigate. Support is always available and helpful in creating ideas for your company.

    Support was able to offer suggested method used by other tour companies which gave me great insight as to what is possible with Trekksoft partnership.

    Cons

    The transactions fee are slightly more than my ATM card machine. Both speaking with support I was told that fee can be negotiate depending on the amount of transaction being made. So hop when I continue to grow the business a better transaction rate can be offered.

    Requires device with data access. In my country mobile data is expensive. In the Americas or Europe I don t see this as a problem.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TrekkSoft, TrekkSoft

    May 2018

    Dear Mitchel, Thank you for taking the time to give us your feedback. We are delighted to know that our system works good with your wordpress site. It is important for us to hear about the experience of our customers with the system as it help us to improve it day to day, so your thoughts have been more than welcome Looking forward to work many more years with you. Best, The Trekksoft Team

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