TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments.

Pricing is per month and support is available through an online knowledge base.

Tour management
Tour management
Tour management
Custom websites
Custom websites
Mobile tour management
Mobile tour management
Mobile app
Mobile app

Supported Operating System(s):

Web browser (OS agnostic)



160 Reviews of TrekkSoft

Overall rating

4.5 / 5 stars

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Terence from Leisure, Travel & Tourism

Specialty:  Domestic Tours

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

CEO

More front end templates with potentially display advertising as idea.

Pros

Simplicity and flexibility. Adaptable to most real world requirements and tour offerings. Well thought out work flows and seemly intuitive.

Cons

Currency and some fees. Not clear on enrollment. Still trying to figure it out. Some processes need to some refinement and occasionally we run into minor software issues.

Review Source

Response: Trekksoft Team, TrekkSoft

October 2018

Dear Terence, Thank you for taking the time to leave us a review, your feedback is always important for us. We are happy to see that you like our system and you have been succesful with it. I will ask the person in charge of your account to contact you so you can help us with more details about the processes that you think need refinement, for us improvement is key and we are happy to hear your feedback on it so we can work on our weaknesses. Best, Trekksoft Team

Jose Alney from Santo Domingo Urban Adventures

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients. They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow. The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy) Finally after more than 8 days claiming to the VP of sales I din't receive any answer. If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good.

Pros

The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it.

Cons

Sales department promise you everything you ask. Then when delivering them they do not show up to support.
Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface.
The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale.

Response: