TrekkSoft Software


 

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments.

Pricing is per month and support is available through an online knowledge base.

 

TrekkSoft - Tour management
 
  • TrekkSoft - Tour management
    Tour management
  • TrekkSoft - Custom websites
    Custom websites
  • TrekkSoft - Mobile tour management
    Mobile tour management
  • TrekkSoft - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

83 Reviews of TrekkSoft

 

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Software Advice Reviews (1)
More Reviews (82)

Showing 1-1 of 1

Phil from Kanoo Tours
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you

Ease-of-use

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Value for Money

Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business.

Cons

The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again.


- The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched.
- The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply.
-The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all
- The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!).
- The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions!
- some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved).

The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now.

Review Source
 
 
 
Showing 1-20 of 82

Bisesh from Namas Adventure Ltd

November 2017

November 2017

Good but can be better

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Pros

Easy to use and phone notification when booking is made.

Package can be added into further extensions

Cons

Calender markings could have been better, individual dates setup for the same products to show in website, Partnering could be explained better. Expensive for small businesses

Review Source: Capterra
 

Michael from Busmiete.ch AG

November 2017

November 2017

Great booking system for Citytour in Basel

Ease-of-use

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Pros

- Connection to other booking platforms like viator, tripadvisor, getyourguide and more ...
- Responsive for all clients (PC, MAC, ipad, iphone, android)

Cons

- The employer which is working with the app in the tablets have no possability to take money in diffrent currencies. Only one currency for cash payment for bookings on the street.
- At evening after a working day can't print out a cashbox report. How many should be in the cashbox is in the moment not reportable ...

This is the onliest thing, rest of the software ist great!!!!

Review Source: Capterra
 

Francesca from Zebu Compliance Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

It Actually Works Consistently!

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Pros

The ability to have an integrated webpage, booking system, and reservation support system all in one, saves so much time and money. Change your schedule? Add a trip? Change it once, immediately updated on the webpage, etc. Support has been very friendly, and unlike other systems, the system works consistently. It calculates taxes correctly. It keeps a complete reservation history - no trying to guess what happened or why. We looked around a lot, made a couple of changes to what we used. This is the best by a long shot. And more comprehensive.

Cons

The system has a lot of flexibility - so you will probably go through a few tweaks until you find the mix of options you prefer. There may not be a simple 1-2-3 setup guide that fits your particular operations, but chances are it WILL do what you want. It will never lose information on you, and they are good at fixing/adding tools that the user base requests. The platform technology is modern, clean interface, interfaces with the big reservation portals (Viator, etc).

Review Source: Capterra
 

arzu from Walks In Europe
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

My experience with Trekksoft has been very positive.

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Support

-Payment gateway
-Booking engine
-Book keeping

Pros

I like the very efficient customer support.
Features are getting better everyday; they listen to their customers.

Cons

Not being able to make bundle changes. I have to make a change to each item.
Prices are not on the cheap side; it could be priced a bit more positively for the small business owners.

Review Source: Capterra
 

Tamara from Nordiva Tours AS

October 2017

October 2017

Very flexible and powerful system

Ease-of-use

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Finally, have a overview for all our products in one place.

Pros

It is all in one: booking system, payment gateway and channel distribution. Calendar Sync works just fine. No need for anything else. Customer service is above expectations.

Review Source: Capterra
 


October 2017

October 2017

Mostly horrible.... No idea how much money our business has lost because of the systems problems.

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Pros

Two of the salesperson, are really nice and even try to help but many times it is a technical issue that they cannot solve, and that it simplifies having to send confirmation emails manually, or follow up emails and that we can create fields to get some information about our clients to be properly prepared for the type of guest coming.

Cons

What I like least...here is the list:

-No quality customer service or person to speak to (especially on weekends which are our busiest days)
-A little mistake can be nearly impossible to fix easily without having to do HOURS of work to fix it.
-The calendar online fits HORRIBLY on an iphone (where most of our bookings are done) and many of our customers say they cannot book, but it's just likely that it is not obvious that you have to scroll or click.
-Tons of bugs that have prevented customers from booking.
-Guests tell us all the time they cannot book
-Paypal doesn't work sometimes
-The app has to be shut down and reopened to be accurate
-The app has TERRIBLE and limited functionality
-We see people that are trying to book all the time and don't - but we have no idea if it's because they can't or just get frustrated and give up.
-I don't think that anyone from the technical department asks for feedback from non-trekksoft users who aren't accustomed to how the app works (try asking people to use it off the street)
-Clients complain that confirmation emails go to spam

Honestly, with all the issues we've had, I am surprised they are in business. To me, all the problems we have had is completely UNACCEPTABLE for a business that is supposed to help augment and simplify your business process. I have to CONSTANTLY do test bookings and be monitoring to be sure there are not problems. This takes hours per week of supervision and creates sooo much stress. The worst part, is no one probably has any idea how much business they are losing unless you spend all your time monitoring it. Don't waste your time or money with them...do your research and go elsewhere.

Review Source: GetApp
 

Francesca from Hidden Italy Tours

October 2017

October 2017

I'm the founder of a small tour company and Teekksoft is the ideal partner to grow my business

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Pros

Teekksoft is easy to use. It helped me to simplify the management and booking process of my tours. It's the software that every activity provider should have. The added values are dfinitely their webinars, insider's guides and reports which are so helpful and absolutely free. Every operator is extremely professional and caring, and always ready to help out, that's what makes the difference. They are never pushy, so it's always a pleasure to receive their newletter and read their posts on social media.
Teekksoft is a business with a soul!

Review Source: Capterra
 

Cristophe from Catamaran Cruises Mauritius
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

The product is not even half developed, it is slow and you will never hear from them after you buy!

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No benefits at all, too slow and to complicated to use not to mention the price.

Pros

Nothing, because they ripped us off, took our money and dissapeared. Nothing actually worked for us and I don't need to mention the worst customer service ever, they don't care about customer and I can just say it is a SCAM! Be careful.

Cons

No customer support, slow and too complicated system with too many featuers. They worst customer service ever, after we paid they dissapeared and never delivered anything! The system is not worth a penny! SCAM!

Review Source: Capterra
 

Emil Solberg from Kandersteg International Scout Centre

October 2017

October 2017

Great and easy

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Pros

Easy to get the information you are looking for and easy to make changes. Always being able to know how many, places are left on activities.

Cons

Sometimes the lay out can be confusion to many options. The lay out where dates are just coming straight after each other.

Review Source: Capterra
 

Aleksander from Marina Blue S.A
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Continously evolving to a better product

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Booking software, easy management, great service, fresh websites, easy accounting

Pros

2 years ago, when I was looking for a Tour management software, I was looking something like Trekksoft: Easy to use backoffice dashboard, friendly, dynamic and easy to use websites, Costumer support is on point: helpful, friendly and fast. It has improved a lot in the last 6 years with the new account manager, the service has become quicker and friendlier. Appart from that, interesting and up to date webinars, Ebooks and other news. Booking system works pretty well and accepts all kind of credit cards.

Cons

There were some cons at the beginning (we started using Trekksoft 2 years ago) but most of the issues have been addressed or corrected. We are now enjoying a very estable service.
One of my only cons Is that I still dont see a what to offer better rates for early bird bookings (my old booking system use to have it).
For the price, Trekksoft is pricey but worth it in the long term (if you join one of their annual suscriptions). I still find disappointing to pay for each offline booking (when I never use their Payment Gateway) having a professional account, that is probably my biggest con.
Regardless, is a great software and I believe they will keep getting better over the years.

Review Source: Capterra
 

julian from out there tours

October 2017

October 2017

i have had an excellent experience thus far

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all i wanted was more website traffic and trekksoft has delivered, now to convert this traffic

Pros

i find it easy to use and well setup - the main reason i joined was that i am not technical enough and this bridges that issue

Review Source: Capterra
 


October 2017

October 2017

The Biggest Headache in My Business

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Pros

Relatively easy to use and to set up compared to other products. It also had all the features that I was looking for.

Cons

In theory Trekksoft does everything it says it does but the reality is different. I collect a deposit, then send out a second invoice for final payment closer to the tour. It was so confusing that even my account manager from Trekksoft had difficult saying how much the customer owed.

Then, the amount showing wasn't even correct. I waited for over two months for this to be fixed but it never was.

It's the worst customer service I ever had and the product bugs are huge.

Review Source: Capterra
 

Andrea from WildSicily.com

October 2017

October 2017

Great, easy to use, an very useful for who need an high constumizable softwere for packages!

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Pros

Infinity number of add-ons and easy to use. Great costumer service, good gateway system and nice interface

Cons

Price is a bit over the budger of beginners. For the rest, good overall experience, nothing in particular to say.

Review Source: Capterra
 

Jérôme from Memories DMC France
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

A great partner for our business

Ease-of-use

Functionality

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Trekksoft offers a wide range of solutions for any needs we may have.

Pros

Trekksoft's team is really friendly and reactive. Most of our partners appreciate their work regarding API, which is a great comfort for us. Their will to offer the best booking system is very strong and they never stop improving.

Review Source: Capterra
 

Nathan from Shanghai Footsteps
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Positive and quick easy to use

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its a full service tourism suite.

Pros

this software if full service booking suite with all the bells and whistles that go with it. Trekksoft have not left a stone unturned if you need it to run your tourism based business then Trekksoft has it covered.

Cons

The only thing that I found frustrating is that on the start-up package you have an initial account agent for the set-up process but once you have set-up you needs to email support team for answers and to assistance. Although I do agree that with the low their packages and account manager should not be an ongoing thing. I think it would be best to have a point of contact for at least the first 6 months of signing up to allow for further training and questions.

Review Source: Capterra
 

Yolanda from Amigo Trails & The 3 Amigos
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

TrekkSoft is an excellent booking platform and we are very happy with it for the most part.

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Great price, great platform, great visual content. Love the payments coming in once per month like clockwork. Thanks so much!

Pros

Easy and fast experience for clients on the front end with great visual appeal and seamless integration with my own website. The booking process for clients is really easy for the most part and I also like that TS provides a free website on their own so that I keep both my own website up on our client computer in our sales office, but also another tab open with the TS site showing our tours and rentals as well. The TS site focuses on showing the tours in a boxed setting so it is super easy to find the one you are interested in on just one page. The two sites working together make is really easy for clients to find what they are looking for.

I also looked at at least a dozen other platforms before choosing TS, and one of the biggest problems I found with other sites was that they didn't allow for Add-Ons at all, or if they did, they didn't allow for them to be showcased with photographs and full description. TS beats everyone out when it comes to best possible showcasing of any item you have for sale. TS also allows you to include those Add-Ons easily and simply during the booking process, which makes our up sale of all our Add-Ons a sure thing for almost every booking.

Cons

I would like to see a few more back end features for the tour operator personally. Such as having the print out of the booking contain all the items purchased by the clients for easy record keeping, such as the Add-Ons. Our company uses Add-Ons heavily so our clients have a more immersive touring experience. We offer 3 different kinds of picnics, hotels on some tours and even entrance fees for some of the tours, though these items never show up on the email that is sent to us to show the booking has been completed. It doesn't list the Add-Ons so we must therefore go back into the system as an extra step, click on the details button and then scroll through the list to see what other items may have been included. Though not a deal breaker by any means, it is inconvenient and time consuming.

I would like to see in the future live people available to answer questions on the fly, rather than having to wait one or two days for them to get back to you after you've left a message on the chat line. If I have a question, it is usually involving a sale in that very minute so having to wait several days to even have someone acknowledge the question is frustrating as that means I must put my own clients on hold until TS gets back to me. A live chat person, at least during normal business hours in my country, would be a wonderful improvement.

Review Source: Capterra
 

Jerry from Jetstream Air Services Inc.

April 2017

April 2017

Great booking system

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My experience was great. Being very busy, they were patient with me in setting up the system and that made the setup process easy. Its very user freindly also.

Review Source: Capterra
 

Jan from Maui Stargazing
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Left after a month

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Promised everything but got excuse after excuse and TrekkSoft never delivered. I received my annual fee of $3229 back through PayPal dispute process. I'll stick with PeekPro.

Pros

It's ok

Cons

It's risky to chop a business

Advice to Others

No

Review Source: Capterra
 

Darko from Slobodan Pad

February 2017

February 2017

Awesome and easy booking system....

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Great online booking system, the best thing is that it incorporates 3 Systems into 1 (booking, payment gateway, website builder) so you dont have to waste time and money 3 times.

Review Source: Capterra
 

Oleg from Santorini Unique Experience Tours

February 2017

February 2017

Best online booking system

Ease-of-use

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Best online booking system for tours and activities, easy to use for people who want to book everything in advance and without fees and expenses. My sales increased by Trekksoft about 250 %.

Review Source: Capterra