About TrekkSoft

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online ...


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Supported Operating System(s):

Web browser (OS agnostic)

203 Reviews of TrekkSoft

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(135)

135

4 stars

(46)

46

3 stars

(8)

8

2 stars

(6)

6

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 203 results

September 2019

User Profile Picture

John from Tour and travels

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

We use Trekksoft daily for all of tour operations.

Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs.

Pros

It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience.

Cons

Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system.

Reasons for Choosing TrekkSoft

The Trekksoft system was designed by actual tour and activity providers which is why it uniquely solves specific problems that tour and activity providers face on a daily basis. Using input from real clients that use the software they are able to use technology to help organize a traditionally disorganized market.

Response from TrekkSoft

Replied January 2020

Dear John, Thank you for your feedback, we are happy to work with you and to see that you are successful with our system so far. We are looking forward to many more years of partnership with you. Best Regards, The Trekksoft Team

May 2021

David from Tour Guide Mazatlan

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

excellent program

excellent experience overall, I had a website with all the necessary information to make a reservation, but I didn't have a calendar for availability, neither the option of adding promo codes and how to gather all the information that I needed to make a reservation with no leaking information. It actually made my website eligible to make a fast and easy reservation on internet.

Pros

adding the information of my tours was easy, even that there are a lot of details to cover, it is easy and the steps to follow to fill all the information was easy to follow and understand. Me, as a tour guide, I had all the possible options that I needed to add to my tours and excursion and also add some other options that the program had that I didn't have an idea that I could use, so it was great. once I had had all the information added to the program, I made some test reservations and it was really easy to use and could ask all the information that I needed to make a reservation.

Cons

The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it. it took me a while and a few emails from your team support to finally made the way I wanted. I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support.

Reasons for Choosing TrekkSoft

the option of paying a commission per transaction and not a monthly fee. I was adding trekksoft on a time that I knew I was not going to have reservations, so that was the main reason why. the second reason was that when I was doing some research and ask you some questions about your options, you were very clear and helpful.

Response from TrekkSoft

Replied May 2021

Dear David Thank you so much for your detailed and thoughtful review. We are happy to see that so far you are satisfied and successful with our system. Your feedback is always important as it helps us to keep on improving, thanks for letting us know about the struggles with tickets and custom fields set up, I will for sure pass this feedback to our product team so they consider it for future improvement. Looking forward to more years of partnership. Best, The TrekkSoft Team

October 2021

Grega from Balonarski center arje d.n.o.

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2021

Ballooning center Barje's Trekksoft review

All the rest is OK and happy with the product

Pros

On-line booking system with payment options for customers. Support from the team if we need it. Understanding of the COVID situation that affected the tourism market and adjusting the pricing for using TrekkSoft products. We as a small company prefer to pay a commission on sales of our services rather than paying a yearly fee.

Cons

Info regarding the refunds that we made to our customers. It was a bit complicated to be sure that we properly refunded them and make sure not to do any mistakes in this process. We need also the information in an easy way that they were really refunded and when they were refunded. The best would be if we could get this info on our registered email.

Reasons for Choosing TrekkSoft

All the info of your product we already got on the web. It was very useful to talk to your representative while others didn't bother to contact us in person. This gave us some kind of assurance that you care about your customers The most important was the first contact with your representative when I was deciding to start using your products. He gave us an acceptable option for our concerns and payments for the usage of your products although we were not very happy with the annual fee. We prefer the payment by the commission which is acceptable for us. When money comes in it is so no problem to pay the commission. This is especially important for small businesses that have low volume online sales at the beginning.

Response from TrekkSoft

Replied November 2021

Dear Grega, Thank you so much for taking the time to leave us this thoughtful feedback. Thank you as well for your input about the refunds, we will consider it for future improvement. But as well, feel free to contact our team so they can explain in more detail how to track refunds in your cash flow report and as well in Trekkpay Dashboard. We are really happy to hear that so far you are satisfied with our service, pricing and that in general your experience with TrekkSoft has been good. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team

September 2017

Phil from Kanoo Tours

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2017

Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you

Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business.

Cons

The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again. - The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched. - The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply. -The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all - The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!). - The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions! - some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved). The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now.

August 2021

Mario from Ecomorro

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Really good for the pandemic time

In time of pandemic the experience have been really nice.

Pros

I like that the software allow me to integrate all my tour into my website ana also gave me internal bookings tools

Cons

The invoice and voucher that my customers receive are still difficult to me customize it

Response from TrekkSoft

Replied August 2021

Dear Mario, Thank you for taking the time to leave us your feedback about the experience with our system so far. I am glad to hear that we could support you in a good way during the pandemic, as helping each other during all times and more during the hard ones is what we aim for. About the invoice and vouchers, I do realize that the invoices are a bit limited, but the vouchers, definitely can be customized. Feel free to reach out our support team at support@trekksoft.com and they will be able to guide you in that set up. Looking forward to many more years of partnership. Best, Your Trekksoft Team