TrekkSoft Software


 

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments.

Pricing is per month and support is available through an online knowledge base.

 

TrekkSoft - Tour management
 
  • TrekkSoft - Tour management
    Tour management
  • TrekkSoft - Custom websites
    Custom websites
  • TrekkSoft - Mobile tour management
    Mobile tour management
  • TrekkSoft - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

105 Reviews of TrekkSoft

 

Start your review of TrekkSoft

Click to start
https://www.softwareadvice.com/tour-operator/trekksoft-review/
Software Advice Reviews (6)
More Reviews (99)

Showing 1-6 of 6

andre from life lisboa
Specialty: Outbound Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Expensive / bad crm / not good features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's supposed to be taylored-made for tourism, although it's far behind the real situation, often we find ourselves adapting to the system...

Cons

Horrible CRM - Takes weeks

For simple things, such a banal thing like: 'know who is or not in today's tour' - it's an added feature --> Scammers..

Expensive and worse than similar products on the marke such as Xola cheaper and better

Review Source

  Response: Marcel, TrekkSoft

Date: February 2018

February 2018

 

Dear Andre,

Thank you for taking the time to leave us a review.

We are sorry that you had the expectations that we would provide you with a CRM, TrekkSoft is not a CRM. We provide a booking software which includes a payment solution and a website builder for Tour & Activity Providers such as your business.

Regarding who is attending your tours , we do have a number of different ways in which you can get this information. The simpliest way
is included on all plans, also you can easily check on our mobile app. Some of the more advanced ways of getting this information
in a customised way is only available on our higher priced plans. Please feel free to reach out to support@trekksoft.com if you require more info.

Best Regards,
Robert Smith
Head Customer Success

 
 

Henry from Bogotá Henry Tours
Specialty: Domestic Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

The Perfect Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

It is an excellent product! I highly recommend it!

Pros

The platform is excellent! It is a whole solution. I used to work with a webmaster who designed the website, but every time I needed a change, it required three or more days. Now I do it myself immediately! This gives me autonomy and versatility! In fact, it costs me less money!

Cons

The instructions to operate the software are not always clear. I have to admit that these procedures were new to me. Modern learning techniques are very intuitive. Sometimes, older people need a clearer degree of explanation. The great advantage has been the excellent technical support I received. Fast and effective.

Review Source
 
 

Magda from Pat Liddy's Walking Tours
Specialty: Domestic Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Good, needs improvements for the flexibility of users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Transparent, good customer service, pays on time. It does its job. Transparent, good customer service, pays on time. It does its job.

Cons

Could do with more flexibility for the user (changing tickets, more templates for the website), refunding system is not clear.

Review Source
 
 

Thure from Arctic Nomad ApS
Specialty: Inbound Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Marketing and selling made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy of use
Payment gateway
Resource planning
It is vey easy to get started. Setting up tours and adding resources. Adding to that is the simple website setup.

Cons

Agent discount
Widgets
Bering able to give, different, agent discounts ids a critical element for us (and most tour operator). Thus is a much needed functionality.
Nice to have different widgets with multiple search functions.

Review Source
 
 

Patrick from BUENOSAIRESTOURING
Specialty: Domestic Tours
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Pretty good overall although not simple at all at the beginning.

Ease-of-use

Functionality

Product Quality

Customer Support

After several contacts with several offers on the market, I chose this system which was not the cheapest and simplest, to give it a try for a couple of years and see if it woud pay off.
After 8 months it looks like it is starting to move . Website is more visible and connections through API are slowly producing results.
So far, I do not regret my choice although it is qute an additional overhead on my business. I will monitor the situation in the next few months.
I wish that the payment system was different ( less charges from bank transfers)

Pros

System is very complete and complex but Customer support is very good.
Website structure simple, attractive and can be modified with css to a large extent.
Admin desk very extensive.
Good link to Market place ( worldwide tour booking platforms)

Cons

It is not cheap at all compared to other systems.
Very complex admin desk It takes a lot of time and stamina to master it.I still have small problems sometimes. Luckily Customer support is fast, precise and patient.
Payments are made from Switzerland . Transfer fees and charges are important at both ends( transfer to France in my case).

Review Source
 
 

Phil from Kanoo Tours
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business.

Cons

The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again.


- The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched.
- The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply.
-The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all
- The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!).
- The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions!
- some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved).

The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now.

Review Source
 
 
 
Showing 1-20 of 99

Kelly from North Clare Sea Kayaking

February 2018

February 2018

Easy to set up, with quick and efficient customer service available when needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use for our customers and keeping our books up to date for upcoming tours.

Pros

Ease of set up and customer service, additional features being added each year as they continue to improve.

Cons

Since we run multiple tours at various times of the day, it would be ideal for our customers to see what is available on the day instantly, without having to contact us first.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Kelly ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Ross from Boyne Boats ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very user friendly and easy to follow. Excellent customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy for customers to book through. Gives credibility. Easier to manage resources.

Pros

Easy to use. Looks professional. Strong reputation. Excellent customer service and local contact for networking. Adaptable to my needs.

Cons

Slow to connect with other platforms such as viator.
Email notification of bookings can have a small delay

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Ross,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Anita Vik from Norsk Tindesenter

February 2018

February 2018

A great way to boost your business and get lots of booking right away.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased sales

Pros

-easy to learn and set up right
-easy for customers to book
-great way to keep up to date with tourism trends and social media marketing - lots of interesting and useful resourses all up-to-date
-love the way you all of a sudden is a part of a huge partner network - where you can cooperate with other tourism bussinesses and sell eachothers products
- great that big OAT`s like Viator is 100% integrated - you have controll of the bookings from one single place.
-Love the app - our guides can sell products while outdoors!

Cons

Main issue: the reports that I hand over to my accountant - but luckely that is about to get sortet very soon.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Anita Vik,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Marielle from CPH Guides
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Comprehensive well thought-out software for tourist industry professionals. Many detailed features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A great website. Very professional

Pros

It covers all the needs I have for a website and more, so I can grow the business. Lots of support, personal one-on-one live web-tutorials and guidebooks on learning how to set up and administrate my website. I chose the one-time payment feature, as I am a small company, and it comes at a very reasonable price.

Cons

I am not experienced in building a website and the amount of detailed can seem overwhelming. Also, I don't need every feature. But, I am confident with the constant support that is available, that I will become experienced and I can always ask for help.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Marielle,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Ralf from nightwatchman by citytrip AG
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I am a happy user of the trekksoft software as this saves me time to coordinate tours and ressources

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The possibility of having different options of cooperation. For time beeing I work with the pay as you go option and when business grows I can buy additional options.
Then I like the possibility of getting in touch and work with big activity providers like Viator, GetYourGuide and so on

Cons

Working together with some big activity providers the price structure (Group price / fixed price / Per Person price) have to be entered the way they want it. But this is rather the problem of the activity provider and not trekksoft and this is not a major issue. Further I dislike that tours have to be entered always in all choosen language. I have tours for the german market only and others for the english market only. The system does not allow me to offer tours in just one language.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Ralf,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Marianne isabel from world holiday travel and tours

January 2018

January 2018

Trekksoft team are very helpful. They answer your questions fast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use and many functions i like the activity features , all the features i hope they include some features not yet included.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Marianne isabel,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Therese from Aqua Lofoten Coast Adventure AS
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

A great tool, I learn new and useful fuctions every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Total control of bookings and payment. Very good that you cant delete anything for good. On the go solution is great.

Pros

online booking
easy to use app - can take bookings on the go
polite and helpful service persons
"endless" possibilites

Cons

cant add tours through the app
no integration with accounting system
slow updates in app troubles a busy high season

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Therese ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 


January 2018

January 2018

great tool to drive online tour sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

as an online sales tool, trekksoft is great and easy to use. Their easy shop-templates are good looking and easily fit into any website

Cons

at the time we used it n our company, we expected more depth in the back end - assigning guides, drivers, cars, boats - basically arranging excursions and managing assets proved to be not flexible enough for our needs.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

Please reach out to us for more assistance , we are happy to help you.

The TrekkSoft Team

 

¿eljana from Go Adventure travel agency
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

User friendly, simple, innovative and detailed software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We just started using Trekksoft so we`re still setting everything up but it seems very user friendly and simple to use. We look forward to seeing the results from booking through Trekksoft software because be have high expectations from it. The most important thing for us is that it enables us to minimize booking time, being connected to other big booking platforms such as Veltra, Viator, etc. Having all the bookings in one place is amazing, especially when the high season starts.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi ¿eljana,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Eduardo from Sea Saffron

December 2017

December 2017

DRIVING CHANGE AND INNOVATION IN A TOUR COMPANY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SALES!!

Pros

- Customer Support: Customer Team is just incredible. They are fast, effective and generate notorious value when needed.
- Booking Engine (Intranet): The backend of the booking engine has endless features and options and is very easy to understand and use.
- Sharing Knowledge: Personally, their tips, blog and webinars are just great.

Cons

- Lack of Features (Front-End): At the moment, front-end customization is a bit limited as we need to adapt to the standard (and awesome) booking engine they developed. However, I'm sure that TrekkSoft will improve their customization process and features very soon.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Eduardo ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

Andrew from Therapy Charters

December 2017

December 2017

Well thought out software that has been an envaluable tool in enabling Therapy Charters

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and allows for access on the run. Also allows for both great back end support to the end user who needs assistance.

Cons

The time it takes for pages to load between searches. Once on the site and a new search has to be performed it takes way to long to navigate or open new pages. A quicker time process would greatly speed up processing.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Andrew ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

 

max from Expertos en Aventura SA de CV
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

we think that the program will be very useful and simplify the processes as we understand it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

with this system I have the control of my offer on the web in addition to being responsive on all mobile platforms, which offers me a payment system with a low commission and constant courses and webinars

Pros

how work the web page whit the sistem
they really understand how this business works and what their needs are

Cons

that there is no Spanish version and I wish there would be a personal training
and more pay form for the customers

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: February 2018

February 2018

 

Hi Max,

Thank you very much for taking the time to leave us a review on your experience so far.

I have asked your account manager to reach out to you to ensure you have had sufficient training, he will be in touch shortly.
Best Regards,
Rob
Head Customer Success Management

 

Barbora from Karpathos Adventure
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

just great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

not many yet. I was not warking with the software yet as I was too busy to edit all my data and upload it.

Pros

That can connect the most important resellers.
That I have all the data on one place and do not have to open too many folders.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: December 2017

December 2017

 

Hi Barbora ,

Thank you for taking the time to leave a review of your experience so far.
If you have any questions on the use of the software please reach out to us at any time .
Thanks ,
The TrekkSoft Team

 

Pia from Alltournative Amsterdam
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Trekksoft is Very helpful and easy to use. Trekksoft team is very helpful and efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less work, more customers

Pros

It's an easy software with many features that makes your work easier and more efficient.
Once you get it, it's quiet straight forward. With the help of trekksoft team it's easy to understand and get through any problems. It's easy for my customers to book my tours.

Cons

It doesn't yet have all features that are beneficial to my business, but as I have been told by my account manager they are working on them.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: December 2017

December 2017

 

Hi Pia ,

Thank you very much for taking the time to leave us a review on your experience so far.

We are looking forward to have a successful 2018 with you.

Best Regards,
Rob Smith
Head Customer Success Management

 

HENRY from PUNTO G TRAVEL CHILE
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

MY EXPERIENCE HAS BEEN VERY GOOD BECAUSE I HAVE RECEIVED HELP QUICKLY AND CLEARLY.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HAVE THE OPPORTUNITY TO ARRIVE TO MANY CLIENTS.

Pros

THE EASY TO USE THE SYSTEM BY PEOPLE WHO ARE NOT EXPERTS,
AND THE CLEAR ADVISORY THAT I RECEIVED FOR THE PEOPLE I HAVE HAD COMMUNICATION.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: December 2017

December 2017

 

Hi Henry ,

Thank you very much for taking the time to leave us a review on your experience so far.

We look forward to continue working together and having a very successful 2018 too.

Best Regards,
Rob
Head Customer Success Management

 

Bisesh from Namas Adventure Ltd

November 2017

November 2017

Good but can be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and phone notification when booking is made.

Package can be added into further extensions

Cons

Calender markings could have been better, individual dates setup for the same products to show in website, Partnering could be explained better. Expensive for small businesses

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: November 2017

November 2017

 

Hi Bisesh ,

Thank you very much for taking the time to leave a review.

Your account manager will be in contact shortly to assist you with some of the points you have raised.

Best Wishes
The TrekkSoft Team

 

Michael from Busmiete.ch AG

November 2017

November 2017

Great booking system for Citytour in Basel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Connection to other booking platforms like viator, tripadvisor, getyourguide and more ...
- Responsive for all clients (PC, MAC, ipad, iphone, android)

Cons

- The employer which is working with the app in the tablets have no possability to take money in diffrent currencies. Only one currency for cash payment for bookings on the street.
- At evening after a working day can't print out a cashbox report. How many should be in the cashbox is in the moment not reportable ...

This is the onliest thing, rest of the software ist great!!!!

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: November 2017

November 2017

 

Hi Michael ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

Our dev team are looking into your request currently , we will follow up with you soon.

Thanks ,
The TrekkSoft Team

 

Francesca from Zebu Compliance Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

It Actually Works Consistently!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to have an integrated webpage, booking system, and reservation support system all in one, saves so much time and money. Change your schedule? Add a trip? Change it once, immediately updated on the webpage, etc. Support has been very friendly, and unlike other systems, the system works consistently. It calculates taxes correctly. It keeps a complete reservation history - no trying to guess what happened or why. We looked around a lot, made a couple of changes to what we used. This is the best by a long shot. And more comprehensive.

Cons

The system has a lot of flexibility - so you will probably go through a few tweaks until you find the mix of options you prefer. There may not be a simple 1-2-3 setup guide that fits your particular operations, but chances are it WILL do what you want. It will never lose information on you, and they are good at fixing/adding tools that the user base requests. The platform technology is modern, clean interface, interfaces with the big reservation portals (Viator, etc).

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: November 2017

November 2017

 

Hi Francesca ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.
Your account manager Renan is available for you if needed anytime.

Thanks ,
The TrekkSoft Team

 

arzu from Walks In Europe
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

My experience with Trekksoft has been very positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

-Payment gateway
-Booking engine
-Book keeping

Pros

I like the very efficient customer support.
Features are getting better everyday; they listen to their customers.

Cons

Not being able to make bundle changes. I have to make a change to each item.
Prices are not on the cheap side; it could be priced a bit more positively for the small business owners.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: December 2017

December 2017

 

Hi Arzu ,

Thank you very much for taking the time to leave a review on your experience so far.

I have passed your feedback to our development team. We look forward to working more closely with you in the near future to ensure you keep getting the best from the software.
Best Regards,
Rob

 

Tamara from Nordiva Tours AS

October 2017

October 2017

Very flexible and powerful system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Finally, have a overview for all our products in one place.

Pros

It is all in one: booking system, payment gateway and channel distribution. Calendar Sync works just fine. No need for anything else. Customer service is above expectations.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: December 2017

December 2017

 

Hi Tamara,

Thank you so much for taking the time to leave us a review on your experience so far.

We look forward to working closely with you going forward and having a very successful 2018 , Regards,
The TrekkSoft Team