--- title: "TrekkSoft Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TrekkSoft. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TrekkSoft is a good fit for you!" source_url: "https://www.softwareadvice.com/tour-operator/trekksoft-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [TrekkSoft](https://www.softwareadvice.com/hotel-management/trekksoft-profile/) / TrekkSoft Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/trekksoft-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/trekksoft-profile/alternatives/) # TrekkSoft User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 230 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 152 reviews (66%) - 4 stars: 54 reviews (23%) - 3 stars: 9 reviews (4%) - 2 stars: 6 reviews (3%) - 1 star: 9 reviews (4%) ### Most mentioned pros - I would like to become a plateform that international tourists may use to buy everything they need in France (except hotels). But it will also be my reservation and payment gateway for my newly launched garanteed departures. - he explained everything to me with all the patience in the world! - We chose to set up everything ourselves and I do recommend this if you have the time for it (as we do in low season), because this is the best way to understand how the systems works and will make it easier in the future to make small or last minute changes. ### Most mentioned cons - Itinerary description it has been one of the weak points - The invoice and voucher that my customers receive are still difficult to me customize it - The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it. ## TrekkSoft customer reviews Showing reviews 1-25 of 230 (page 1). ### API connection to OTA's via Trekksoft - Overall rating: 5/5 - Reviewer: Martin O. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered We were looking for an easy way to handle our OTA bookings, be it for the control of OTA tickets onboard, for quick updates (close sales) due to operational reasons, centralized capacity control. With Trekksoft all these options could be handled. Can recommend Trekksoft to any Service provider who wants to simplify the API connection. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is very professional, helpful and friendly API connection is very simple and once the products are connected only few updates are needed during the year. #### Cons After 4 years of cooperation cannot find any negative feature in the cooperation with Trekksoft. #### Vendor response Dear Martin, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our assistance and that you find our system easy to use . Thank you for your commitment and collaboration, we are looking forward for many more years of partnership with you. Best Regards, The Trekksoft Team Replied November 2023 --- ### excellent program - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered excellent experience overall, I had a website with all the necessary information to make a reservation, but I didn't have a calendar for availability, neither the option of adding promo codes and how to gather all the information that I needed to make a reservation with no leaking information. It actually made my website eligible to make a fast and easy reservation on internet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros adding the information of my tours was easy, even that there are a lot of details to cover, it is easy and the steps to follow to fill all the information was easy to follow and understand. Me, as a tour guide, I had all the possible options that I needed to add to my tours and excursion and also add some other options that the program had that I didn't have an idea that I could use, so it was great. once I had had all the information added to the program, I made some test reservations and it was really easy to use and could ask all the information that I needed to make a reservation. #### Cons The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it. it took me a while and a few emails from your team support to finally made the way I wanted. I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support. #### Reasons for choosing TrekkSoft the option of paying a commission per transaction and not a monthly fee. I was adding trekksoft on a time that I knew I was not going to have reservations, so that was the main reason why. the second reason was that when I was doing some research and ask you some questions about your options, you were very clear and helpful. #### Vendor response Dear David Thank you so much for your detailed and thoughtful review. We are happy to see that so far you are satisfied and successful with our system. Your feedback is always important as it helps us to keep on improving, thanks for letting us know about the struggles with tickets and custom fields set up, I will for sure pass this feedback to our product team so they consider it for future improvement. Looking forward to more years of partnership. Best, The TrekkSoft Team Replied May 2021 --- ### Worst customer service ever - Overall rating: 2/5 - Reviewer: Oscar A. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros We have been using TS for 3 years now and the customer service is just getting worse for every year. They have a support chat which normally answers you in 24-48 hours - if your lucky. Other services we use have answers in a couple of hours as a worst case scenario. #### Cons This customer service they are offering really sucks - STAY AWAY! --- ### Tour Business in your pocket. - Overall rating: 5/5 - Reviewer: John Y. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Overall a very positive experience and I would suggest anyone use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once I set up my products the system takes over and does most of he hard work for me. #### Cons The software works well for me and any issues are resolved quite quickly. #### Reasons for choosing TrekkSoft The software allows you full control over your business and the ability to control all aspects of your company. #### Vendor response Dear John, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service. Your opinion is always important for us and help us to keep on growing. We are looking forward for many more years of partnership with you. Best Regards, The Trekksoft Team Replied January 2023 --- ### Good Software with extremely bad support - Overall rating: 4/5 - Reviewer: Jose Alney U. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients. They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow. The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy) Finally after more than 8 days claiming to the VP of sales I din't receive any answer. If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it. #### Cons Sales department promise you everything you ask. Then when delivering them they do not show up to support. Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface. The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale. #### Vendor response Dear Jose, Thank you for taking the time to leave us a review, your feedback is always important for us. We are very sorry to hear you have experienced some troubles with our customer service, you have someone assigned specifically to help you and your team with the set up, I checked and she has been in contact with you, so would you mind checking your inbox as there are some emails that I see were sent to you but our support person haven't received reply back so far from you. Please if you have any further issues with your dedicated Integration Specialist, do not doubt to contact us back. We also know the design of our widget was not totally what you like but I can assure you that it works with all devices and we are currently working on this design as well to make it more user friendly. We hope to have a long term relationship with you, and once again do not doubt to contact us if there is anything we can do to help you out. Best, The Trekksoft Team. Replied September 2018 --- ### Continously evolving to a better product - Overall rating: 5/5 - Reviewer: Aleksander T. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Booking software, easy management, great service, fresh websites, easy accounting #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 2 years ago, when I was looking for a Tour management software, I was looking something like Trekksoft: Easy to use backoffice dashboard, friendly, dynamic and easy to use websites, Costumer support is on point: helpful, friendly and fast. It has improved a lot in the last 6 years with the new account manager, the service has become quicker and friendlier. Appart from that, interesting and up to date webinars, Ebooks and other news. Booking system works pretty well and accepts all kind of credit cards. #### Cons There were some cons at the beginning (we started using Trekksoft 2 years ago) but most of the issues have been addressed or corrected. We are now enjoying a very estable service. One of my only cons Is that I still dont see a what to offer better rates for early bird bookings (my old booking system use to have it). For the price, Trekksoft is pricey but worth it in the long term (if you join one of their annual suscriptions). I still find disappointing to pay for each offline booking (when I never use their Payment Gateway) having a professional account, that is probably my biggest con. Regardless, is a great software and I believe they will keep getting better over the years. #### Vendor response Hi Aleksander, Thank you very much for taking the time to leave us a review on your experience so far. We have 2 options which may be suitable for you to charge early bird pricing . I will ask your account manager Renan to reach out to you and see if it will be a suitable solution for your business. We look forward to a very successful 2018 working with you. Best Regards, Rob Smith Head Customer Success Management Replied December 2017 --- ### Great booking management system - Overall rating: 5/5 - Reviewer: Diego J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very happy with Trekksoft. Their customer support is great, they accompanied with a lot of patience during the integration process, which is something rare to find. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to customize and integrate to a very complex itinerary system which opens or closes routes on real time by demand. The platform flexibility and great customer service by Trekksoft team were key for us to decide to integrate the platform for one of our clients. Furthermore, the integrated payment gateway was also a great feature. #### Cons Channel Manager feature. OTA's have never worked for our business model and because of our flexibility business model, is hard to update our inventory in real-time #### Reasons for choosing TrekkSoft Support in our native language (Spanish) #### Vendor response Hola Diego, Gracias por tu review! We are really happy to see that you are so far successful with our system and satisfied with our service. Your feedback is always welcome as it helps us to improve. Sorry to hear that you can't use at the moment our channel manager but rest sure that if at some point you decide to connect it by having more standard products, we will be more than happy to assist you. We are looking forward to many more years of partnership. If there is anything we can assist you with, please feel free to reach out to us. Best, Your TrekkSoft Team Replied April 2021 --- ### It Actually Works Consistently! - Overall rating: 5/5 - Reviewer: Francesca H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to have an integrated webpage, booking system, and reservation support system all in one, saves so much time and money. Change your schedule? Add a trip? Change it once, immediately updated on the webpage, etc. Support has been very friendly, and unlike other systems, the system works consistently. It calculates taxes correctly. It keeps a complete reservation history - no trying to guess what happened or why. We looked around a lot, made a couple of changes to what we used. This is the best by a long shot. And more comprehensive. #### Cons The system has a lot of flexibility - so you will probably go through a few tweaks until you find the mix of options you prefer. There may not be a simple 1-2-3 setup guide that fits your particular operations, but chances are it WILL do what you want. It will never lose information on you, and they are good at fixing/adding tools that the user base requests. The platform technology is modern, clean interface, interfaces with the big reservation portals (Viator, etc). #### Vendor response Hi Francesca , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. Your account manager Renan is available for you if needed anytime. Thanks , The TrekkSoft Team Replied November 2017 --- ### Trekksoft help me to find new way to connect with huge potential customers through internet - Overall rating: 5/5 - Reviewer: An B. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Trekksoft is fine booking engine, good for SEO, secure and easy to use system. Moreover, this is a travel platform for local travel agency to share their best tour product with their best price to over the world #### Cons Trekksoft should have a contract with other big company such as Agoda, Skyscaners or Amadeus ... then share the sub contract to other Trekk users as the program of Google Adsense. My idea is to maximize the benefit of the Trekk users and help the trekk user 'web more interesting with much more value information. If the trekk user are the big companies, they can do themself easily to contact and link to other platform to maximize benefit, but for the small company, it will take more time. #### Vendor response Hi An Bui , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team Replied April 2018 --- ### Great booking system for Citytour in Basel - Overall rating: 5/5 - Reviewer: Michael T. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Connection to other booking platforms like viator, tripadvisor, getyourguide and more ... - Responsive for all clients (PC, MAC, ipad, iphone, android) #### Cons - The employer which is working with the app in the tablets have no possability to take money in diffrent currencies. Only one currency for cash payment for bookings on the street. - At evening after a working day can't print out a cashbox report. How many should be in the cashbox is in the moment not reportable ... This is the onliest thing, rest of the software ist great!!!! #### Vendor response Hi Michael , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. Our dev team are looking into your request currently , we will follow up with you soon. Thanks , The TrekkSoft Team Replied November 2017 --- ### Ballooning center Barje's Trekksoft review - Overall rating: 5/5 - Reviewer: Grega T. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered All the rest is OK and happy with the product #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros On-line booking system with payment options for customers. Support from the team if we need it. Understanding of the COVID situation that affected the tourism market and adjusting the pricing for using TrekkSoft products. We as a small company prefer to pay a commission on sales of our services rather than paying a yearly fee. #### Cons Info regarding the refunds that we made to our customers. It was a bit complicated to be sure that we properly refunded them and make sure not to do any mistakes in this process. We need also the information in an easy way that they were really refunded and when they were refunded. The best would be if we could get this info on our registered email. #### Reasons for choosing TrekkSoft All the info of your product we already got on the web. It was very useful to talk to your representative while others didn't bother to contact us in person. This gave us some kind of assurance that you care about your customers The most important was the first contact with your representative when I was deciding to start using your products. He gave us an acceptable option for our concerns and payments for the usage of your products although we were not very happy with the annual fee. We prefer the payment by the commission which is acceptable for us. When money comes in it is so no problem to pay the commission. This is especially important for small businesses that have low volume online sales at the beginning. #### Vendor response Dear Grega, Thank you so much for taking the time to leave us this thoughtful feedback. Thank you as well for your input about the refunds, we will consider it for future improvement. But as well, feel free to contact our team so they can explain in more detail how to track refunds in your cash flow report and as well in Trekkpay Dashboard. We are really happy to hear that so far you are satisfied with our service, pricing and that in general your experience with TrekkSoft has been good. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team Replied November 2021 --- ### An excellent work tool for keep your data in order - Overall rating: 4/5 - Reviewer: Eddie C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered TrekkSoft has been a good option for keeping our client's information and payment records in order. There is something missing that I think would be 100% perfect for us if it is fixed soon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the most that it is friendly to use. #### Cons The sure thing is we require to see all the information possible in every report. We hope to see all details of refunds, taxes, and discounts soon, all in a statement. #### Vendor response Dear Eddie, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service. Your opinion is always important for us and help us to keep on growing. Unfortunately we couldn't associate your name to a company and it would be great if you can contact us to subscriptions@trekksoft.com so we can follow up on your requests about the reports. We are looking forward for many more years of partnership with you. Best Regards, The Trekksoft Team Replied July 2023 --- ### Easy & Simple website and reservation platform! - Overall rating: 4/5 - Reviewer: SOFIA H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered We are in general satisfied with TrekkSoft. We have build up our website with this platform and it’s easy cause we can manage it all our self, which saves a lot of time and money. Although sometimes we feel the website can offer more up to date tools so we can create an even better and friendly site. The reservation platform is easy but can also need more tools. Customer service shall continue to strive to be even better and they will be all ok. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Website: It’s very easy to use with drag and drop function. Few but good different styles of templates, fonts and shape to choose from. Not to many functions which sometimes can limit your needs. Reservation Platform: Also very easy platform with simple steps of adding an activity. In general working very good from when guests make a reservation, cancellation etc. #### Cons Customer service had sometime some delays to solve our problems/issues. The follow up was missing. We reported it and can lately see a change towards the better. Information with news and changes to us have sometime been lacking, but also this is getting better. #### Reasons for choosing TrekkSoft We trusted a European partner, for its professionalism and to avoid issues we should have had with a local company. #### Vendor response Dear Sofia, Thank you for taking the time to leave us this review. We certainly appreciate your feedback as this helps us to consistently improve. Happy to hear that you see improvement in our service, I sent this info to our support team lead and he was pleased to hear that you consider that the team is performing better lately. I will as well share the info about the website with our product team for any future improvements. We are looking forward to many more years of partnership. Best, The TrekkSoft Team Replied May 2021 --- ### HL Comedy Tours - Overall rating: 5/5 - Reviewer: Carlos S. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The UX is very good, but the reporting and forms part should be improved, even the emails that contacts receive do not have a good UX. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a platform whose UX for the user is very simple and fast. #### Cons The reporting part should improve, it is not very simple. #### Reasons for choosing TrekkSoft We chose the platform because of the price and the front-end UX they have. #### Vendor response Dear Carlos, Thank you for taking the time to share your thoughts and experiences with TrekkSoft. We're thrilled to hear that our solution has been a valuable asset for your business. Your feedback on the reporting and emailing is greatly appreciated. Our goal is to continuously bring you value and ensure our product remains competitive and efficient. For this reason one of the focus of our Product Team during the upcoming months, is to improve the performance of the reporting. If you are interested in knowing what we plan in our roadmap for this year, please contact your Account Manager. We greatly appreciate your understanding and look forward to providing you with an ever-improving service. Thanks again for your commitment, we are looking forward to a great collaboration in the year to come. Warm regards, Your TrekkSoft Team Replied May 2024 --- ### TrekkSoft for travel agencies - Overall rating: 5/5 - Reviewer: Željana B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered After 3 years of using TrekkSoft, I can say it really helped us a lot. It made our reservations tracking process so much easier as well as the agent control, reporting, etc. In a few simple words, we could do other important things while TrekkSoft took care of the bookings for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we appreciate the most is the human interaction we have with their account managers. They are always willing to help with all the questions we might have and suggest the best options for everything we need from the system. #### Cons It would be great if TrekkSoft had Stripe as a payment option in the future. #### Reasons for choosing TrekkSoft It just seemed it has the most options and the best value for money. #### Vendor response Dear Zeljana, Thank you so much for taking the time to leave us this kind review. We are of course happy to hear that you are satisfied with the attention received from our Account Managers and also that our platform is offering you the options that better fit with your needs. Your success is our success! Looking forward to years of partnership. Best, The TrekkSoft Team Replied February 2022 --- ### Still learning - Overall rating: 3/5 - Reviewer: juan carlos t. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Platform seems robust and most basic payment options are covered #### Cons Learning curve is a bit complicated. A few issues with language and customization. #### Reasons for choosing TrekkSoft Fast Implementation expectations #### Vendor response Dear Juan Carlos, Thank you for taking the time to leave us a review, your feedback is always important as it helps us improve day to day. I am sorry to hear that you are not satisfied with our support and overall the system. Please feel free to reach out to our team with all the topics and issues you are experiencing and we will assign someone to reach out to you and assist you further. Best, Your TrekkSoft Team Replied August 2021 --- ### Using Trekksoft as a website and booking solution - Overall rating: 5/5 - Reviewer: Gyula T. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are an activity company in Hungary and Slovenia. We use Trekksoft since June 2015 and in overall I am very satesfied with it. First we have used it only for accepting creditcard payments at our reception desk. It is very simple either you use your computer or your smartphone with card reader. In 2016 I had to change our old website to a new one and I wanted to add more features to the site. As Trekksoft gives everything what I need (even more) it was logical to build a website with using their system. You don't need to be an expert in programing or super smart. It is very very easy. Even if you stuck or you would need some help the support team is allways there for you. (For example hungarian language was not available, but I needed it. We managed it pretty quick, so for now hungarian is an option too.) We had our own developed booking and administration system which is pretty good, but I must say Trekksoft knows much more, so we decided to use the booking system from the upcomming season in 2017. It it very simple and many things are automatized, like vouchers, pre and after trip infos and many more. The system can connect you to Online Travel Agents what can be a hugh help in sale. About Money. There are different subcription plans... It is not cheap, but when you think about how much would you pay for your own developed booking system and a website and marketing and so on... Believe me it's worth the money. Trekksoft is not only about their system. They support you with many advises, like webdesign or online marketing ideas, how to use social medias, checklists how to prepare yourself for the next season and so on. I think with Trekksoft and their super team everything you picture is possible. and These days I am sure with using Trekksoft you get an advantage in a hard competition of tourist market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Really good for the pandemic time - Overall rating: 5/5 - Reviewer: Mario M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered In time of pandemic the experience have been really nice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software allow me to integrate all my tour into my website ana also gave me internal bookings tools #### Cons The invoice and voucher that my customers receive are still difficult to me customize it #### Vendor response Dear Mario, Thank you for taking the time to leave us your feedback about the experience with our system so far. I am glad to hear that we could support you in a good way during the pandemic, as helping each other during all times and more during the hard ones is what we aim for. About the invoice and vouchers, I do realize that the invoices are a bit limited, but the vouchers, definitely can be customized. Feel free to reach out our support team at support@trekksoft.com and they will be able to guide you in that set up. Looking forward to many more years of partnership. Best, Your Trekksoft Team Replied August 2021 --- ### Perfect for a Hostel - Overall rating: 5/5 - Reviewer: Dean S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used unspecified for less than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered The main hostel holds 205 people at one location and another 150 at our 2nd property so we are pretty busy dealing with issues within the hostel along with making sure all of the guests are happy while staying with us. Using TrekkSoft as our booking software for tour and activities gives us the ability to book move, rebook, refund, update and check passenger lists which give us on reception more time to help the customers with other issues. If guests staying at the hostel want to know how many spots are left and what times the trips are running it takes me 3 clicks on the dashboard and I can give my guest the information. It saves me constantly being on the phone to tour providers checking passenger lists, checking time schedules which in turn promotes productivity and efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros - The customer support is priceless, from setting TrekkSoft up to troubleshooting certain functions. - Real time updates on passenger lists which prevents over booking. - We can monitor our growth, sales from our website and our front desk with the reports and analytics features. - The connect-ability between us and our partners in the tourism industry is a big one, it has turned our hostel into a central hub for locals and tourists! #### Cons - With every software there are bugs which occasionally pop up here and there but they get sorted and resolved once you let them know. - We some times feel over whelmed with the new product releases because we feel like we are not utilizing all of the functions available to us. --- ### In Italia il software non funziona come potrebbe funzionare - Overall rating: 4/5 - Reviewer: Michele M. - Verified reviewer: Yes - Company size: 2-10 employees - Product usage: Used daily for unspecified - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Buona sera io ho acquistato il software ma lo sconsiglio vivamente sarà anche un buon software ma l'assistenza in Italia non funziona. Dopo aver avuto pressioni per acquistarlo sono scomparsi nel nulla . DOPO UN mese che ho acquistato il software ad oggi non riesco a farlo funzionare. Sarà anche un buon software ma l'assistenza in Italia è scarsa anzi inesistente . Avevo acquistato il software con tanta carica ora provo solo delusione , dopo un mese siamo ancora al punto 0 . Unica nota positiva mi hanno presentato Destination Italia dopo averlo ricordato piu volte . Loro sono veramente il top subito si sono messi a disposizione e subito hanno agganciato la piattaforma . Un plauso a Destination Italia , magari quelli di trekksoft italia prendevano esempio da loro come si trattano e si lavora con i clienti . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros un software che se fa il lavoro suo dovrebbe avvantaggiare chi è iscritto a multi portali ota . Poca perdita di tempo controllo in tempo reale . #### Cons Un assistenza scarsa in italia . Il software permette perchè comunque è fatto molto bene . Il problema che se non si trova qualcuno che te lo spiega bene e quindi gli fa uscire tutte le sue potenzialità anche il software diventa scarso . Io sconsiglio questo software perchè in itlaia l'assistenza è veramente carente anzi nulla zero . --- ### Great customer support from Trekksoft team - Overall rating: 5/5 - Reviewer: Mark H. - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered We chose TrekkSoft as the booking platform to sell these unique experiences due to the integration capability. Where once tours were dividedsold individually by each National Park on different systems, primarily to a local audience, now we are testing how we can look at bookings and the business as a whole. We can also connect with marketplaces, booking agents and tourism organisations to expand our audiences. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The product is fairly intuitive, and once its set up its really easy to use. It integrates well into our own websites. The customer support we've received from Vanessa, Pieter and the team has been excellent. They've been very responsive and explain things very clearly and simply. They've taken suggestions on board for future development. #### Cons It does require a lot of set up time and the integration process is not simply one-click, but requires many different relationships with different OTAs and distributors. This says more about the fragmented tourism marketplace than Trekksofts system, but I wouldn't underestimate the time required to set-up the system in order to save time in the long-run. #### Vendor response Dear Mark, Thank you for taking the time to leave us a review, your feedback is always important for us. We are delighted that all the Parks decided to trust in our system to take care of this unique experiences so we feel really flattered. We are happy to hear as well that the service received from our team have been excellent and rest sure that we will keep on delivering such service. We do know that the time to set up the system is a bit long due to all the functionalities it has, but everyday we are looking for fixes that can improve these times for our customers, we are actually working in a design change to make it more intuitive and hopefully will decrease the set up times as well. Once again thank you for your feedback. Best, The Trekksoft Team Replied August 2018 --- ### Pretty good choice so far! - Overall rating: 5/5 - Reviewer: Tea R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience in the last six months, when I started using the software, is very good. I'm learning new possibilities the system offers. It's great thing that the integration processes are done by TrekkSoft technical stuff, so I can rest in peace that everything is working as it should! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TrekkSoft software has a lot of features which I found very useful for my small tour business. The API connection is great option, so I can track my bookings in one place. The support team is really great, from the beginning, they showed a real interest to make use of the back office quite smooth. In case of any questions, you can contact the help desk directly through chat - that's pretty cool and the challenges you have can be solved very fast. #### Cons To be honest, the back office / interface / dashboard could be more user friendly. #### Reasons for choosing TrekkSoft First of all, I was looking for a booking software with an address in Europe. Then it needed to be kinda easy to use or learn about it. Since the staff selling the product were great at what they do (they told me all the pluses, but also lacks of the software), I could make a fair decision. The good thing is that it seems the team is keen to make the product even better by collecting suggestions from their users. P.S. I suggest a bit more user friendly interface. (eg. Airbnb) #### Vendor response Dear Tea, Thank you so much for taking the time to leave us this very detailed review. We are of course happy to hear that you are so far satisfied with our service and the platform in general. Your success is our success, and we appreciate your feedback about the friendliness of the interface, I will sure pass this information to our Product team to consider it for future improvements. Looking forward to years of partnership. Best, The TrekkSoft Team Replied May 2021 --- ### Worst customer support and product - Overall rating: 1/5 - Reviewer: Lin G. - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Look elsewhere! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Better than manual bookings, can see reports for sales, but I don’t have many positive things to say. #### Cons Everything. Many cannot book online and call us directly (or just bail completely) The app is always in delay and not accurate and has limited functionality. Speaking to someone is impossible. The receipts and payment page is not clear and cluttered. They always say...sorry it was a bug when something didn’t work. Nightmare!! #### Vendor response Dear Lin, Thank you for taking the time to leave us a review, we are very sorry to hear that you are unsatisfied with the system and experiencing troubles with it. I talked with our team and we have done several tests and the whole process works well and we are able to finish the booking, also your assigned support person modified for you the receipts so they are clear, so we are wondering if there is something else we are missing? If so please reach out your assigned person so we can help you out with anything that you may still need. Your feedback is always important, so we really appreciate you took the time to leave the review and we will work on the things that need to be worked from our side. Best, The Trekksoft Team Replied August 2018 --- ### Great Booking System - Overall rating: 5/5 - Reviewer: Rik H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Product usage: Used unspecified for less than 6 months - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered For quite some years we were taking bookings with PayPal in a very time consuming and not really professional way, but we dealed with it. But once we tried to upgrade to 'Business' incredible problems rose. Customers service at PayPal have no idea what they were talking about. Everytime you try to contact them again for the same issue, you alway deal with another person. As many persons I spoke to, as many advises I got. Eventually they simply blocked my account and just left me and my company without any means to take online bookings. So for PayPal, less than zero stars. During research on the Internet for an alternative booking system, I quickly found out that it's very difficult to get a Payment Gateway setup if your living and running a business in a country such as Cambodia. I also found out that so called 'Free' online booking systems are very limited in terms of possibilities and terms & conditions I did not felt comfortable with. Than I came across Trekksoft. I was completely surprised of the 'customer care'. They are very knowledgeable, very friendly and usually replies on various questions are almost instantly. My biggest concern of getting a Payment Gate setup was solved in less than a second. Actually you do not need one and can simply use Trekksoft Payment Gateway. No questions asked and no need to send tons of business documents. The Trekksoft account was setup very easely and after a couple of days, we were online again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket. #### Cons It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month. --- ### A good product which is constantly evolving as they add new features. Not perfect, but we are happy. - Overall rating: 4/5 - Reviewer: Curtis R. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros (1) Easy integration with some of the biggest booking systems like Viator, Get Your Guide and Expedia. (2) Simple to learn and use, whether just using the booking software or also using the website builder (3) Quick response time from the customer service team #### Cons (1) It seems that TrekkSoft has prioritized developing new features over improving the current product and fixing bugs. I think that is now changing as they seem to be working on tightening up the entire quality of the software, but it still needs work to be more stable and bug-free. #### Vendor response Hi Curtis, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team Replied April 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/trekksoft-profile/reviews/?page=2) --- TrekkSoft Reviews, Pros and Cons - 2026 Software Advice