We are very happy with Trekksoft. Their customer support is great, they accompanied with a lot of patience during the integration process, which is something rare to find.

Easy to customize and integrate to a very complex itinerary system which opens or closes routes on real time by demand. The platform flexibility and great customer service by Trekksoft team were key for us to decide to integrate the platform for one of our clients. Furthermore, the integrated payment gateway was also a great feature.

Channel Manager feature. OTA's have never worked for our business model and because of our flexibility business model, is hard to update our inventory in real-time

- Easy to make bookings (particularly with new mPOS) and to modify existing bookings - Integrated own payment processing solution (Payyo) and integration with third party payment processing solution (if needed) - Integrated channel manager (Experienced Bank) that connects with many OTAs - Many customizable functionalities - Excellent CSV/Excel exports and Zapier connection to process and data and build reports on another Business Intelligence tools - Partner network makes it easy to cross sell and invoice activities between partners

- Requires a learning curve to set up the products properly - Resource manager can be trickier to set it up properly

Two of the salesperson, are really nice and even try to help but many times it is a technical issue that they cannot solve, and that it simplifies having to send confirmation emails manually, or follow up emails and that we can create fields to get some information about our clients to be properly prepared for the type of guest coming.

What I like least...here is the list: -No quality customer service or person to speak to (especially on weekends which are our busiest days) -A little mistake can be nearly impossible to fix easily without having to do HOURS of work to fix it. -The calendar online fits HORRIBLY on an iphone (where most of our bookings are done) and many of our customers say they cannot book, but it's just likely that it is not obvious that you have to scroll or click. -Tons of bugs that have prevented customers from booking. -Guests tell us all the time they cannot book -Paypal doesn't work sometimes -The app has to be shut down and reopened to be accurate -The app has TERRIBLE and limited functionality -We see people that are trying to book all the time and don't - but we have no idea if it's because they can't or just get frustrated and give up. -I don't think that anyone from the technical department asks for feedback from non-trekksoft users who aren't accustomed to how the app works (try asking people to use it off the street) -Clients complain that confirmation emails go to spam Honestly, with all the issues we've had, I am surprised they are in business. To me, all the problems we have had is completely UNACCEPTABLE for a business that is supposed to help augment and simplify your business process. I have to CONSTANTLY do test bookings and be monitoring to be sure there are not problems. This takes hours per week of supervision and creates sooo much stress. The worst part, is no one probably has any idea how much business they are losing unless you spend all your time monitoring it. Don't waste your time or money with them...do your research and go elsewhere.

excellent experience overall, I had a website with all the necessary information to make a reservation, but I didn't have a calendar for availability, neither the option of adding promo codes and how to gather all the information that I needed to make a reservation with no leaking information. It actually made my website eligible to make a fast and easy reservation on internet.

adding the information of my tours was easy, even that there are a lot of details to cover, it is easy and the steps to follow to fill all the information was easy to follow and understand. Me, as a tour guide, I had all the possible options that I needed to add to my tours and excursion and also add some other options that the program had that I didn't have an idea that I could use, so it was great. once I had had all the information added to the program, I made some test reservations and it was really easy to use and could ask all the information that I needed to make a reservation.

The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it. it took me a while and a few emails from your team support to finally made the way I wanted. I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support.

Overall a very positive experience and I would suggest anyone use it.

Once I set up my products the system takes over and does most of he hard work for me.

The software works well for me and any issues are resolved quite quickly.

At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients. They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow. The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy) Finally after more than 8 days claiming to the VP of sales I din't receive any answer. If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good.

The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it.

Sales department promise you everything you ask. Then when delivering them they do not show up to support. Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface. The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale.

Booking software, easy management, great service, fresh websites, easy accounting

2 years ago, when I was looking for a Tour management software, I was looking something like Trekksoft: Easy to use backoffice dashboard, friendly, dynamic and easy to use websites, Costumer support is on point: helpful, friendly and fast. It has improved a lot in the last 6 years with the new account manager, the service has become quicker and friendlier. Appart from that, interesting and up to date webinars, Ebooks and other news. Booking system works pretty well and accepts all kind of credit cards.

There were some cons at the beginning (we started using Trekksoft 2 years ago) but most of the issues have been addressed or corrected. We are now enjoying a very estable service. One of my only cons Is that I still dont see a what to offer better rates for early bird bookings (my old booking system use to have it). For the price, Trekksoft is pricey but worth it in the long term (if you join one of their annual suscriptions). I still find disappointing to pay for each offline booking (when I never use their Payment Gateway) having a professional account, that is probably my biggest con. Regardless, is a great software and I believe they will keep getting better over the years.

The ability to have an integrated webpage, booking system, and reservation support system all in one, saves so much time and money. Change your schedule? Add a trip? Change it once, immediately updated on the webpage, etc. Support has been very friendly, and unlike other systems, the system works consistently. It calculates taxes correctly. It keeps a complete reservation history - no trying to guess what happened or why. We looked around a lot, made a couple of changes to what we used. This is the best by a long shot. And more comprehensive.

The system has a lot of flexibility - so you will probably go through a few tweaks until you find the mix of options you prefer. There may not be a simple 1-2-3 setup guide that fits your particular operations, but chances are it WILL do what you want. It will never lose information on you, and they are good at fixing/adding tools that the user base requests. The platform technology is modern, clean interface, interfaces with the big reservation portals (Viator, etc).

Increased sales

-easy to learn and set up right -easy for customers to book -great way to keep up to date with tourism trends and social media marketing - lots of interesting and useful resourses all up-to-date -love the way you all of a sudden is a part of a huge partner network - where you can cooperate with other tourism bussinesses and sell eachothers products - great that big OAT`s like Viator is 100% integrated - you have controll of the bookings from one single place. -Love the app - our guides can sell products while outdoors!

Main issue: the reports that I hand over to my accountant - but luckely that is about to get sortet very soon.

Options to create packages. Customer support. Integration to be happen since we haven't go live we cannot give a comment on that.

More themes or customization of pages. System takes more time to apply changes, for activity and image uploads.

A full-service booking platform and integrated webpage that helped us launch and promote our business, as well as to connect with travel agents, partners in the Partner Network, as well as interface to large booking systems through the TrekkSoft API. This singular package does quite a lot.

The end result looks very professional. It allows for seamless integration of website and booking platform in one stylish package. The Admin functions are easy to learn and once you get the hang of it, you can begin quickly building your suite of activities and website together. The platform continues evolving, so new features are continuously being added. The business and technical support are very helpful and understanding of newbies and... I feel like I'm being heard when my enhancement requests are added to development lists for future versions. Finally, the price is more than fair given the overall power of the tool. After seeing how good the website can really be, we ended up abandoning our own WordPress site and simply redirected our URL to our TrekkSoft site to have everything in one place. So much easier, now.

The product has evolved over time and as a result there are some legacy evolutionary quirks. For example: there are a few tasks which are buried in strange places or almost hidden, which at the time may have made sense, but now just seem weird. These are few and are easily cleared up with a quick chat with support. Also... with any tool that does so much, it can be a little tricky to find your feet and to really find out about all of the features available. Many support videos are available and the number of support pages are growing steadily (and with quick feedback on comments), but I feel there is something lacking that helps pull all of these resources together into a really useful support library. But as with the rest of the product, I'm sure it will continue evolving and improving. They are generous with support calls to help get started and start building your tour empire. :)

Well, as luck would have it, I actually used Capterra as a tool to research software solutions for reservations management. I found it extremely helpful, so I'm adding my two cents to support Capterra in helping users like you and I to make informed decisions. Enough about Capterra... let's talk TrekkSoft. The elevator pitch version goes something like this: TrekkSoft supports a wide range of company sizes from little to Big. The major attractions of TrekkSoft are a) It's ability to connect you to marketplaces; b) CSS/HTML control in select areas of the software; c) Interdepartmental connections between guest/inventory management, accounting, tour operations, and marketing; d) Online booking feature allows you to earn passive income while you focus on improving business. The longer version of my review includes a few more gory details pertaining to functionality, company culture, software potential, and business potential. Our first few months with TrekkSoft were rocky. No sugar coating here! The sales team over-promised on a few items, which was disappointing. Ask as many questions as you can and get things in writing - as you should with any company you are interviewing! The flip side of this coin is that they have worked with us on various functionality and features to resolve our issues.... some at a cost, and others not. Either way, their team has the rare trait of listening to feedback and implementing changes when possible. It has been an intense few months of getting set up and we are still working out some bugs. That being said, we are a larger, more established company than some of the smaller tour operators that might get set up in the average 14 days that they prescribe. Some changes were critical to our business process and others were user improvements that have shown me the potential for how TrekkSoft can truly connect multiple departments in our company to one hub. Not only to cut down on procedures that are disconnected, laborious, and manual, but to vastly improve collaboration. We are taking baby steps in this area, but the vision is tangible and attainable. Lastly, the online booking feature, as well as marketplace channel manager, is a reservoir of business growth that is waiting for us to tap into more. Again... baby steps. After all the plusses and minuses, I can say that we are in a better place than before we had TrekkSoft. We are growing and I believe things are only going to get better.

Inter-connectedness with guest management, inventory management, accounting, marketing.

The system can be slow at times. The reports are not as strong as I need them to be. These are concerns they are addressing with me.

Satisfactory! The support, the help and open to ideas I send them and also the ease way to use. Also how they helped me to change subscription to pay in parts due this pandemic.

Easy to use and many many features to add to your website and to use with customers like sms or auto emails, the mobile ticketing and e-tickets for wallet. Good stats too.

Some minor things, such as I cannot allocate certain activities or tours to some user/agents so they cannot see all of them. Cannot allocate activities and use range of dates to search them, if I search from one date to another it will appear all tours/activities and not only some I want to show in my website, for instance I want "Virtual Tours" allocated in "Activity Finder" so clients can search in a range of dates the availability of only those tours, but no, the widget will show all tours/activities.

I think their is a lot of improvement in the area of Market Information. I like the Business Intelligence and the Customers Insights as an idea, but I believe this area could provide with much more usable information.

It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome.

I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others.

After 3 years of using TrekkSoft, I can say it really helped us a lot. It made our reservations tracking process so much easier as well as the agent control, reporting, etc. In a few simple words, we could do other important things while TrekkSoft took care of the bookings for us.

What we appreciate the most is the human interaction we have with their account managers. They are always willing to help with all the questions we might have and suggest the best options for everything we need from the system.

It would be great if TrekkSoft had Stripe as a payment option in the future.

System is simple and direct so easy to use. but hope the process speed get better

Trekksoft is very easy and direct to use and also very easy to edit the reservations. One more thing that I like most is sending voucher

Hope the speed of the system get better. I always feel that it is bit slow to use. Also, I have sent an email to Customer Service at first about the introduction to use, but it takes a week to receive the answers(two emails) and very unkind answers, so I was frustrated