The overall experience with Grasp is that I could not run my CTD as efficient as I do without the support of the Grasp team, knowledge, and tool you have created. I think of Grasp as an extension of my team.

The people who work at Grasp are experts in the travel business. They are extremely customer service oriented but are the absolute best at problem solvers.

The only issues I have had are trying to find the exact report I am looking for, but a quick email to support will get you several reports options and if not then there will be a phone conversation.

Overall, Grasp Technologies' teams and leadership have been truly supportive. Pre-Covid, during and ongoing on all fronts. Teams have answered questions client related, agency related and provided reporting and system updates support (report building, C02, vendor, marketshare, database efficiencies, etc.) in a timely manner, been super sensitive to our needs and always eager to meet and exceed all expectations. Knowledgeable, Understanding and Responsive overall my experience has been above board. Thank you to all for all that you do.

The software is user friendly, the support is amazing and everyone is always so responsive. Reports can be customized, ability to build own, however Grasp already offers many static reports that generally meet most needs for data capture. Administration ease, adding users, database updates, changes, etc. very effective and can be done with little time. Easy to Demo to clients, access to Data Cafe is a perk to most finance roles, knowing where your travellers are, real-time information at finger tips.

During the last 3 years with Covid taking up more than 50 percent of my time while at TTI I have not had any concerns. I do plan to review more reporting options, review currency CAD/USD/etc. capabilities, set up a comprehensive high level Dashboard. All reporting used for client business reviews, analytics and data thus far have been very useful. Will share thoughts with team as we continue forward.

My overall experience with GRASP has been good. In the last couple of years it seems GRASP has made some necessary improvements with the interface and support staff.

I like this software was created for travel data specifically. The features and staff are familiar with the industry and are able to assist with specific requests.

Report Builder (specifically formulas) could be trained on more. Since the language is different from Excel formulas it does take some additional knowledge. Also, some of the icons for refreshing the report and the data are the same in the Report History tab.

Ability to schedule reports and send to multiple people.

Report Builder is confusing/complicated. While there are a lot of reports available there are almost to many to go through before you find the one you actually need.

As a corporate travel account manager this is an invaluable tool to provide our clients with all the data they could possibly want or need

Grasp is a great product that we have been using for years. The support is excellent and the product is easy to use

Finding relevant report as there are so many

Customer service is great. The team follows through and works cases well. Grasp is open to new customization and solving challenging data projects.

Like the ability to do advanced and customized reports to achieve data goals that might be too complex with other software. Ability to consolidate multiple data sources, mapping tables and custom data uploads.

Lacks interactive PowerBI type data visualizations. Need multiple dynamic date range options within reports. Can sometimes 'break' when enhancements or maintenance done.

Using Grasp Agent reports has given our Agents the ability to really pay attention to their numbers in their business, and to be more aware about sales, goals and their income. This has also freed up time with our in house accountant to not have to produce individual agent monthly reports and manually send, it's all done within Grasp now with a few clicks!

Easy to use, easy to train agents how to use, love the graphs (visual) and the reports. Also was able to customize to our specific agency needs. We came up with an idea, Grasp came up with a solution.

I don't have any specific cons I can think of, everything is working how we would like it to work.

Receipt copies for our customers, which are requested daily. This is a cost to World Travel Service as the receipt was already sent to the traveler once.

Product is easy to for customers to use, very user friendly and easily customizable. Grasp gets the customer service piece right.

Wish GRASP had more products like the ones we use currently

Overall love the product and the flexibility it has given our staff to continue to work when traditional office hours were not possible

During the pandemic we took our travel agency from being store front to home based. This was only possible due to Grasp and the cloud. This has allowed us to have our agents service their clients not just from their home office, but anywhere in the world. Where some agencies saw their business fall off dramatically our office was able to salvage the 2020/2021 travel year since our agents could access their CRM and preferred supplier online booking engines.

We have had some hiccups with being able to print from email in the cloud versus access online

Repetitive reporting, scheduling of reports, etc

The library of reports, ease of creating schedules batches, etc

The sync we have subscribed to does not have real time data. Always have to wait until next day for the overnight data sync.

They've been remarkable. They showed a great willingness to understand the real needs of an agency.

For me personally - the ability to monitor airline sales based on flown revenue, rather than booked revenue or travel date.

I don't own the company. It's what I wanted as a reporting tool. But someone else built it!

Amazing, great support team very knowledge and spectacular tool

So many different options available for reporting and very customizable

If i need to resynce i have to email in, I wish it would auto resync every hour or so

Always a good result. ALWAYS! Dynamic team, fully supporting each other to deliver to us the service and processes we need to run our business.

Ease of use is great, self teach yourself to access the data YOU want or use the canned reports library.

Dashboard limitations for date comparisons. would love to see weekly or ARC weeks YOY or YO2Y

It has freed up my valuable time.

It allows passengers and the travel agents to look up the invoice without taking the time of the back office staff

It requires too much data to obtain the invoice. Sometimes the passengers do not posses all of the information necessary

Great customer service. Quick turn around time with questions and updates to reports.

Graspprepare - Automated system that saves me time with processing data with our back office system Trams. I have rules set up to catch missing information and duplications. Graspprepare is a time savor.

Nothing to report at this time. All is good.

The batch invoice report and data cafe features are very helpful for us/our clients

I wish there was a better API for Prime Numbers. and more flexibility with customizing reports (outside of report builder)

Overall, one of the finest travel software firms in the space. [SENSITIVE CONTENT] and the team there are amazing in every aspect of set-up, training, and ongoing support.

Nearly unlimited capabilities in terms of tracking and displaying travel data

There is Nothing that stands out for me as a weakness here

Easy for remote access for all my home based employees

Tech support has limited hours which can be frustrating for my advisors who work on weekends

Been using GraspData for years, always easy to work with them through issues or customization.

It's real-time, super important when working with finances

Cost, but you do get what you paid for.

I can build the reports according to specification.

Does not provide the expression formats.

good

Scheduling options

Inability to modify at least some basic report functions

We enjoy the automated reporting and the Synch with TRAMS back office.

Integration and set up was easy based on the Synch with the Back Office Accounting. Report Automation works great.

I would like to see future enhancements for GPA ratings for individual travelers based on Travel Policy.

All good

Easy all good no complaints thank you service is good

None.

Sometimes too much data is overwhelming, but being able to choose reports needed is great.

Customized reports based on industry needs

access to cloud server can be slow at times- the more staff online the worse it gets

My overall experience has been good. They have a very good support team.

The wide variety of reports that are available.

That I am not able take their reports and build a new report from it.