All Lanes & Planes Reviews

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Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Best travel management solution in the market

Highly recommend the solution. Great tool and great service.

PROS

Only true full-service solution which helps to widely automate the corporate travel process including cost management. Eases travel for all employees while reducing hidden costs of travel. Seamless integration into finance backend. App which helps to reduce receipt handling.

CONS

They keep adding features and improving on a day to day basis. Nothing we really miss at this point in time.

Reason for choosing Lanes & Planes

Best solution and only full-service solution

Manfred

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Best Pro Tool on the market

After a long search for a tool we decided for L&P as our one-stop-shop for business travel. Competitors were attractive at first sight from a user perspective but didn‘t help us in regards to internal processes like HR, controlling, etc. At the time none of the competitors suited (German) entreprise customer needs

PROS

I see L&P as the only product in the market both focusing on great user experience AND process integration on the backend side. We also experienced significant cost effects due to the usage of L&P throught the company.

CONS

The mobile app was not so good in the beginning. But feedback was transformed into solutions rapidly.

Reason for choosing Lanes & Planes

Better fitting to processes, straightforward UI, good controlling, better customer service

Michaela

Health, Wellness and Fitness, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2020

Good for users, okay for admins

All in all the tool is very good and the support and customer service team is great! The filter options for us are too less. Would be much more easier to have an option to filter all rowes in the Accounting window. For example to filter all rooms in Munich in Berlin for 1 year was not able to be done by us. If our Procurement Team wants to know details to get new hotel prices it takes too long to get informations. If that would be changed a big step is done Thank you

PROS

It is a nice and easy tool. We enjoy the fast responses if we need your help and that you are working on getting better and better.

CONS

For admins it is not possible to filter features for reports or sort and export files.

Reason for choosing Lanes & Planes

I was not working here that time EGYM decided it

Timo

Retail, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Hassle solution for Mid-sized companies with great features

Replaced our old ("manual" solution) with Lanes&Planes and since then had no issue with the software. As could based isntallation was easy and training limited to 2 video calls. Employees like it because they can decide on hotels and have transparency on cost/options - accounting likes it because it made their live easier.

PROS

* Easy to implement * Very attractive pricing * Based on "self service" concept with maximum support if required * Extending booking tool into bookkeeping - reflecting German legal requirements and reducing workload for accounting department * Scales easily with the company

CONS

* Sometimes app and desktop solution due not deliver same functionality (but probably due to development progress).

Stephen

Internet, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Easy to use, cost effective travel booking

Overall a good service, support personnel very responsive, patient and helpful

PROS

Easy to use, cost effective travel booking

CONS

Booking references are custom, which means online check-in may not always be available at some airports.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Very efficient way on improving overall travel booking

PROS

The software significantly facilitates a previously rather manual and costly process while allowing to save money on the actual travel spend as well as on process costs. Very nice interface and usability. Can fully recommend it.

CONS

There is nothing I disliked about the software but it does come with an internal "change management" as old and non digitized processes need to be changed - however this change is absolutely worth it

Reason for choosing Lanes & Planes

-usability (incl link to accounting) -functions -great customer service

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Daily easy to use SaaS for me and my team for our travels

PROS

- easy to use - good value for money - great technology

CONS

- so far we did not have any negative experience

Ralph

Financial Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Our every day all in travel tool

Simple, but holistic tool

PROS

All content at best prices available; fully integrated into our accounting

CONS

Usability had room for improvement, bit major steps already taken

Wan Zeen

Information Technology and Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Good service

Great service and quick response when writing in to customer service.

PROS

Simple and straightforward features that one can comprehend easily.

CONS

Train seat selection could be improved. At the moment, one cannot choose to sit at a table or the direction of train motion.

Sandra

Information Technology and Services, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2023

elpful and easy to use

PROS

The program is relatively easy to understand, use and handle.

CONS

Customer service was not reachable on the weekend

Andreas

Railroad Manufacture, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Lanes & Planes stellt eine gute Lösung dar

Super Programm, es gibt zahlreiche andere Anbieter mit entsprechenden Lösungen am Markt. Diese Angebote können aber hinsichtlich Funktionalität und Einfachheit nicht mithalten.

PROS

Übersichtlichkeit, Eindeutigkeit, Unkompliziertheit

CONS

Bestimmte Einstellungen müssen bei Suchanfragen immer wieder neu aus- bzw. abgewählt werden.

Reasons for switching to Lanes & Planes

Ich habe das Unternehmen gewechselt und habe das Programm im neuen Unternehmen erstmalig kennengelernt.

Isabella

Automotive, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Gute Lösung für das Unternehmen

Wir haben lange nach einer Lösung für unser Travel Management gesucht. Das Bestreben war eine kombinierte Software zu haben, die den Buchungsprozess vereinfacht und die Abrechnung der Reisen sofort abbildet. Mit Lanes & Planes haben wir eine optimale Lösung gefunden. Wichtig zu erwähnen wäre der Support, der immer nett und bestrebt ist die beste Lösung zu finden. Der Support zeigt auch eine sehr hohe Bereitschaft und Einsatz bei Reklamationen

PROS

Der Buchungsprozess ist schnell und einfach. Die Übersicht der gebuchten und abgerechneten Reisen ist jeder Zeit sichtbar und nachvollziehbar auch in der App. Optimale Zeitersparnis, Transparenz und sehr netter Support. Ich nutze Lanes & Planes jeden Tag für Reisebuchungen und für Reisekostenabrechnungen als "zentrale Stelle". Somit haben registrierte Nutzer immer Zugriff auf die Abrechnungen und können alles einsehen und ggf. kontrollieren. Es gibt Möglichkeiten die Reisenden, die selten reisen auch als "Gäste" anzulegen, so dass keine lange Dateneingabe notwendig ist.

CONS

Die Verbesserungsvorschläge und Anfragen könnten besser und überhaupt umgesetzt werden.Unser "Domestic" Flughafen befindet sich mehr als 200 km von dem meistbenutzten Bahnhof entfernt, deswegen ist eine kombinierte Reise von "unserem" Bahnhof zum Flughafen und dann zur Destination nicht möglich. Hier müssen immer zwei separate Buchungen stattfinden, was wiederum mehr Zeit in Anspruch nimmt.

Bianca

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Übersichtliche, funktionelle Lösung für die Reiseplanung

Insgesamt ist Lanes & Planes für uns eine Bereicherung, da sich alle Prozesse der Reiseplanung streamlinen lassen. Vor allem bei der Buchung für und durch unterschiedliche Personen kommt es gerne zu Fehlbuchung oder vergessenen Buchungen. So hat man als Admin jederzeit Zugriff auf alle Buchungen. Grundsätzlich schlägt L&P durch die Einfachheit in der Handhabung. Die kleineren Fehler im Backend sind durch den komplizierten Aufbau der Plattform nachvollziehbar und zum Glück nichts, was den Buchungsprozess erheblich verkompliziert.

PROS

Die einfache Benutzeroberfläche und die umfassende Auswahl an Hotels und Transportmitteln erleichtern die Reisplanung um einiges im stressigen Arbeitsalltag, da man keine unzähligen Zugänge und Portale für die Buchung benötigt. Das Modell der Kostenübernahme erspart zudem Kosten und Aufwand in der Buchhaltung.

CONS

Einige technische Funktionen wie die Umbuchung sind noch nicht ganz ausgereift. Manchmal sind die Verfügbarkeiten für Hotels erst nach erneuter Suchanfrage akkurat.

Reason for choosing Lanes & Planes

guter Support, angemessenes Preis-Leistungs-Verhältnis, Einfachheit der Handhabung

Sarah

Medical Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Ein einfaches und selbsterklärendes Buchungsportal

PROS

Lanes & Planes ist ein unkompliziertes und einfach zu verstehendes Portal, das viele Flüge sowie Hotelmöglichkeiten zu Verfügung stellt. Der telefonische sowie schriftliche Support ist immer hifsbereit und und steht bei Fragen und Problemen jederzeit zur Verfügung. Ich kann Lanes & Planes jedem empfehlen.

CONS

Ich kann mich bei keinem Punkt beschweren. Es kann mal vorkommen, dass die Flüge auf anderen Seiten günstiger sind.

Diana

Management Consulting, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

L&P erleichtert das Leben

Ohne L&P wären wir aufgeschmissen, eine tolle Erfindung, danke Herr Blumschein!

PROS

- Flugsuche und -buchung sehr komfortabel, auch die Umbuchungen - Abrechnung von Auslagen durch mobiles Scannen zeiteffizient - Exporte und Importe laufen stabil

CONS

- Schade, dass wir den Uploads keine Belege anhängen können (automatisiert) - Mir erscheinen die Umbuchungsgebühren nicht immer ganz transparent - Das Ausziffern in SAP ist kompliziert, da die L&P-Kredi-Nummer nicht in der Lastschrift angegeben werden kann und somit nicht maschinell möglich ist.

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Gutes Tool mit kleinen Ecken

Es ist ein Tool mit Ecken und Kanten. Wenn man weiss wie man mit diesen umzugehen hat, kann man gut arbeiten. Hervorheben möchte ich, das der Kundenservice bis her wirklich hervorragend war.

PROS

Es ist recht übersichtlich und ich kann in jedes Reiseprofil reinschauen ob die Zahlungsscheine schon vorhanden sind.

CONS

Es ist im Durchschnitt teurer, als wenn ich direkt beim Anbieter buchen würde. Des Weiteren finde ich das Filtersystem nicht gut gelöst.

André

Automotive, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Endlich wieder Problemlos

PROS

Einfache Suche und übersichtliche umfangreiche Angebote

CONS

Kann eigentlich nichts kritisieren. Alles funktioniert bisher einwandfrei.

Reasons for switching to Lanes & Planes

Chaos und Unmachbarkeit des Travelmanagments

Anonymous

201-500 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT