--- title: "Navan Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Navan. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Navan is a good fit for you!" source_url: "https://www.softwareadvice.com/travel-management/tripactions-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Travel Management Software](https://www.softwareadvice.com/travel-management/) / [Navan](https://www.softwareadvice.com/travel-management/tripactions-profile/) / Navan Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/travel-management/tripactions-profile/) Reviews [Alternatives](https://www.softwareadvice.com/travel-management/tripactions-profile/alternatives/) # Navan User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 233 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 167 reviews (72%) - 4 stars: 47 reviews (20%) - 3 stars: 11 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 8 reviews (3%) ### Most mentioned pros - It helps streamline the process and makes frequent travel easier to manage. While the customer service could definitely be better, the app itself has still been a helpful and reliable tool overall. - The interface is clean and intuitive, making it simple for employees to book flights, hotels, and rental cars without training. - From booking flight and hotels it is much easier to manage travel quickly when needs arise. ### Most mentioned cons - You are required to enter traveller details, even when searching for hotels, which is a little annoying. - It can be a little difficult to figure out how to use airline credits as part of the process paying for flights. - I sometimes get a bit lost where things are, it doesn't always follow the most logical user journey. ## Navan customer reviews Showing reviews 1-25 of 233 (page 1). ### Navan Makes Expense Management Effortless—Upload Receipts and Forget It - Overall rating: 5/5 - Reviewer: Jil A. - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our old expense management process was exactly that: old and clunky, and it only handled expenses. Navan has made the whole workflow easy and smooth, and we’ve also started using Navan travel. Now we have clear visibility into what travel is being booked, we can set guardrails so our team isn’t overspending, and we have access to discounts we didn’t have before. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Navan makes expense management incredibly easy. Being able to upload receipts right at the point of purchase through the app has helped our team stay on top of the entire expense process. Our workflow went from taking 3–5 hours per person each month to just a few minutes. You upload it and forget it—no more holding onto paper receipts all month or trying to remember what went where later. #### Cons Honestly, I don’t see any real downside other than the fact that the expense process is now so easy that we might end up spending a little more money than we did in the past, simply because it’s no longer such a pain in the neck. --- ### Helpful Guides, Responsive yet dependent Support, and Easy-to-Use Platform - Overall rating: 4/5 - Reviewer: Chloe M. - Industry: Fine Art - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From an admin point of view, there are different internal issues that are resolved through our account manager. That benefits us when we are able to solve issues from employees or make a process more efficient. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros The guides are helpful and easy to read, and they make it simpler to understand different topics. As an admin, I also appreciate the support from the agents and how easy the platform is to use. #### Cons The quality of response from agents varies and as an admin it would have been good to understand more about the platform from a user experience --- ### Easy, Organized Trip Booking—But Needs More to Stand Out - Overall rating: 5/5 - Reviewer: Emily Y. - Verified reviewer: Yes - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Navan makes it easier for me to find cheap flight tickets and smoothly configure my trip. #### Pros I use Navan to book flights. It makes it easier to find cheap flight tickets and configure my trip smoothly. The whole process of buying a plane ticket and taking the flight was easy and organized, and I really liked having all my information in one place. I could configure my trip around my work meetings, and it was super easy to coordinate with my boss. The initial setup was straightforward, and I really enjoyed my experience. #### Cons I found Navan pretty similar to any other travel agency app. I’m not really sure what would set it apart, but advertising any unique features better or offering more discounts might make me more inclined to use it. --- ### Seamless Navigation and End-to-End Trip Booking in Navan - Overall rating: 5/5 - Reviewer: Erin C. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Creates time savings in my work day and gives me 24 hour service when I'm travelling in case something goes wrong during my travel. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Seamless navigation, and integrated trip options (i.e., address travel needs from start to finish) within the mobile app and web platform makes Navan a clear winner for me. #### Cons The baggage options (i.e., what's included/not included for free or a fee) are not always clear for flights. --- ### Modern, Easy-to-Use Travel Software - Overall rating: 5/5 - Reviewer: Cory D. - Company size: 11-50 employees - Product usage: weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s a great way to manage expenses, and it also helps show how staff prefer to travel. #### Ratings breakdown - Ease of use: 5/5 #### Pros It is very easy to use and modern, unlike a lot of the other legacy travel software #### Cons So far, there hasn’t been anything I’ve disliked. --- ### Easy Receipt Uploads for Past Hotel Stays - Overall rating: 5/5 - Reviewer: Jonathan N. - Industry: Entertainment - Company size: 2-10 employees - Product usage: a few times a year - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like being able to store my previous hotel stays in their system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Uploading receipts from previous hotel stays. #### Cons There’s nothing that I dislike about Navan. --- ### Well thought out platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very decent. When I travel for work I typically take an extra day or two for site seeing. Navan makes a blended trip super easy to organize without disruption and the rates are competitive but not the cheapest. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it can unify a business travel booking that blends into personal and gives an easy way to manage both. #### Cons The limitations are something you experience rather than know how to navigate. Sometimes I have to try a couple times before my reservation will send or save. I also dont like the daily rate limit Id like to use what budget my company spends and ill pay for the upgrade --- ### Easy to book travel flights and hotels with Navan - Overall rating: 5/5 - Reviewer: Samantha B. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think the overall design of the ap and the desktop interface are easy to navigate especially when busy. They did a good job making an interface for business travelers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We recently started using Navan for work travel and I find the interface very easy to use. From booking flight and hotels it is much easier to manage travel quickly when needs arise. #### Cons I have not found any cons. sometimes to confirm check in on a flight you need to hop over the the airline web site, but that is to be expected. --- ### Easy to Use for Frequent Travel, but Support Could Improve - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: 1-3 years · monthly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Navan has been positive. As someone who travels often, I really value how user-friendly and convenient the platform is for booking and organizing travel. It helps streamline the process and makes frequent travel easier to manage. While the customer service could definitely be better, the app itself has still been a helpful and reliable tool overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I liked most about Navan is how easy the application is to use, especially as someone who travels frequently. It makes booking and managing travel feel simple and efficient, which is a huge plus when you are constantly coordinating trips. The platform is intuitive, convenient, and helps take a lot of the stress out of travel planning. #### Cons What I liked least about Navan was the customer service experience. While the app itself is easy to navigate, getting support when needed has not always been the smoothest experience. When travel issues come up, strong customer service is especially important, so that has been the biggest downside for me. --- ### Three Cheers For Navan! - Overall rating: 5/5 - Reviewer: Tyra O. - Industry: Computer Software - Company size: 201-500 employees - Product usage: 1-3 years · monthly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how intuitive and thoughtful the design of Navan is! The entire booking process is very clear and easy to follow. I've been on the user end and the admin end, and both experiences have been really seamless. I'm really happy with our decision to use Navan! The expense management is really quick and simple! I love that we are able to have so many of these features live in one tool-- it makes it really easy for employees to know where to go. I also love how secure and safe the entire process is-- I never feel like I have to compromise my personal data to book work travel or be reimbursed for my work expenses. #### Cons I really haven't had many experiences with Navan that would contribute to answering this question. I am quite pleased! --- ### Field Marketing Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 51-200 employees The reviewer found Navan easy to use, requiring no onboarding to start managing travel for events. Adding new users is quick, and the platform's reliability has been consistent, with no performance issues reported. Full review available after login on Software Advice --- ### Recruitment Coordinator - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: Self-Employed The software empowers teams by offering flexible options for travel arrangements, which is a significant advantage for event planning. However, it does not support personalized policies, which can limit user choices in certain situations. Full review available after login on Software Advice --- ### Corporate Office Administrator - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 1001-5000 employees The reviewer appreciates Navan's ability to consolidate travel and expense processes, which enhances operational efficiency. There are instances of system limitations that may require user support to fix. Full review available after login on Software Advice --- ### CEO and founder - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: 2-10 employees The reviewer highlights the effectiveness of the platform for team bookings, especially for offsite events. While the overall experience is positive, there is a suggestion for enhancing the railway ticket booking process in Europe. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 201-500 employees The reviewer appreciates the ease of booking travel through Navan, especially for business trips. Initial setup had minor issues, but the main concern lies in the challenge of collecting hotel receipts for expense management. Full review available after login on Software Advice --- ### Administrative Assistant/Receptionist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Insurance - Company size: 11-50 employees The platform is designed for easy navigation, making it ideal for users looking to book travel arrangements. Nonetheless, it could improve by offering more discounts and timely price notifications. Full review available after login on Software Advice --- ### Executive Assistant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Pharmaceuticals - Company size: 1001-5000 employees The reviewer highlights the simplicity of using Navan, which has made it a valuable tool for their team. They also commend the outstanding customer service, although they note some issues with booking confirmations. Full review available after login on Software Advice --- ### Production Assistant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Photography - Company size: Self-Employed The user experience is a strong point of Navan, making business travel easier for both employees and employers. Despite its advantages, new users might find the platform's navigation and feature set somewhat challenging to grasp initially. Full review available after login on Software Advice --- ### Founder & President - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer found Navan beneficial for managing corporate travel, enabling subcontractors to book easily through the company. Although there was an adjustment period for the booking process, the platform ultimately proved to be user-friendly. Full review available after login on Software Advice --- ### Office & Marketing Manager - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 501-1000 employees The platform is designed for easy navigation, making it suitable for quick travel arrangements. Users may encounter situations where not all flight options are visible during searches. Full review available after login on Software Advice --- ### Director - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Motion Pictures and Film - Company size: 2-10 employees The reviewer appreciates Navan's user-friendly interface and reliable communication for managing employee tasks. They also express a desire for more affordable pricing options. Full review available after login on Software Advice --- ### Finance Business Partner - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Industrial Automation - Company size: 11-50 employees The software's user-friendly interface and helpful summaries greatly assist in travel expense management. Users have noted that obtaining sufficient support can sometimes be a challenge. Full review available after login on Software Advice --- ### Co-founder - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees The reviewer appreciates the modern and efficient booking flow that allows for easy management of appointments. They noted that while the software is effective, the support line can sometimes be overwhelmed with calls. Full review available after login on Software Advice --- ### Both Personal and Business booking, though personal rates aren't great - Overall rating: 4/5 - Reviewer: Mikey B. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: less than 1 year · monthly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Modern interface, both personal and business bookings inside the platform, perks and rewards for booking through navan. #### Cons The map interface for viewing hotels was frustrating with some notable glitches i.e. the zoom being reset / map resetting after viewing hotels. There are often better room rates outside of the platform too for personal travel. --- ### Great Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 5001-10000 employees - Product usage: less than 1 year · monthly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience is great. I like it better than the last product we used in the past that was complicated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It offers a quick and convenient way to schedule travel and get reimbursed for company related expenses. #### Cons The notifications are too frequent and sometimes irrelevant. ---