All Zoho Expense Reviews
1-25 of 977 Reviews
Sort by
Puran
201 - 500 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed February 2022
Quite useful tool to track and record company expenses
Puran
Verified reviewer
Outsourcing/Offshoring, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Quite useful tool to track and record company expenses
In overall I just love the Zoho Expense, now I'm able to record my monthly expenses for a company and can mark them reimbursement item that means once approved I will get reimbursed for that expense from a company which is not only helping me but also helping the company in smoothing the whole process of monitoring the expenses and providing reimbursements.
PROSI have started using Zoho Books initially and gradually I explored other Zoho products as well. In a few days, I got to know about the Zoho Expense and I was like this is the tool I need. It makes my life really easy by offering the easiest way to record my expenses for the company and other employees as well. Once the expenses are recorded in the Zoho Expense, it will directly be shown in the Zoho Books. I just love this feature.
CONSWell, there are no cons I have noticed but for the unfamiliar person, it might be a little tricky at initial to learn and to use it. But, believe me, the Zoho team will provide any required support to make sure you are having a good experience with their services/tools.
Reason for choosing Zoho Expense
I was using Wave Accounting before coming to Zoho but once I got to know about Zoho, I was delighted to use it.
Maddie
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
I love how friendly it is Zoho to new users
There are several positive aspects to this program. Although it is well-designed, some of the functionality is still not entirely functional. I appreciate the user-friendly design and the ease with which expenses can be submitted. The bespoke procedures for approval make it simple to route costs for secondary approvals depending on their monetary worth, saving time and money.
PROSThe pricing of the program is attractive to me because it is competitively priced in comparison to its competitors. I do a lot more for my company now, which is why I switched to a different software package. I feel that this program will be beneficial to someone who is just getting started. The program is incredibly simple to use and has proven to be really beneficial in keeping me organized with my company expenses as well as in keeping me on track with my tax preparation.
CONSOverall, this is an excellent tool. At first sight, the supplementary papers that are connected to the reports may be disregarded, although this is not a serious cause for concern.
Reasons for switching to Zoho Expense
With Zoho Expense, getting started is a breeze. Drag and drop, email, or a snapshot via the mobile app may all be used to record receipts. To complete the expenditure information, optical character recognition is used.
Nikhil
Packaging and Containers, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great but costly compared to other services
Seamless, accurate and clutterfree are a few adjectives I may use to describe my UI experience with ZoHo Expense. The only factor I don't like is the cost of it. Maybe there could be a free solution that allows only particular expenses/costs reports to be generated, rather than paying for the full features, which I don't use at all.
PROSZoHo Expense has great features for micro to mega businesses.
CONSI personally use it to maintain costs and expenses reports, which is almost a free feature with many other platforms. I would like it to be free for me, since I already use their paid version of ecommerce platform.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2022
No longer functional
It was great at first offering a great value but know we are force to look for a new option
PROSIn the past it was easy to match things up now it take longer than if you were to photocopy and do an excel report
CONSIt keeps getting harder to use with every upgrade. Top enter an expense know you have to go to three different screen to match them up and most of the time you manually have to match them up which takes even longer. The worst part is they can even correctly do their own receipt
Reason for choosing Zoho Expense
Pricing
Reasons for switching to Zoho Expense
at the time it was cheaper and had almost all the same features
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Great product
Experience has been wonderful. It's easy for my team to access
PROSLove the AI scan. Also the fact that there's a mobile app. Makes it easier than using Google sheets. I also like that I can add my team members too. Also love that it syncs with zoho books.
CONSNothing at all. I think it's all great.
Reasons for switching to Zoho Expense
Ease of use. Airtable wasn't suitable and didn't sync to account
Jothika
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best ever expense tracking app
Best ever expense tracking app. We always have a great experience with Zoho
PROSThe cloud implentation and interface which makes it easy to use
CONSThere is really nothing that we can dislike in this product
Vendor Response
Hi Jothika, Thank you for taking the time to review Zoho Expense and sharing your feedback. If you have any feedback or feature suggestions feel free to reach out at
Replied April 2024
Sarah
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
Zoho Expense
User friendly and intuitive. We love to utilize the automation features for a "set it and forget it" type feature.
CONSAdding a receipt column when retrieving the expense details report would be helpful.
Nina
Marketing and Advertising, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Better and Quicker than Other Software!
The receipt scanning seems quicker than other ones I've used. Making expense reports also seems easier and intuitive as well.
CONSHaven't used it long enough to notice any cons, so far its makes my expense logs easier which is why I tried it!
Vendor Response
Hi, Thank you for taking the time to review Zoho Expense and sharing your feedback. Autoscan is one of our favourite features too. We are glad that we are able to make your expense reporting easier. If you have any feedback or feature suggestions feel free to reach out at
Replied April 2024
Sean
Wholesale, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Working Great So Far
It was easy to understand how to use it and start using it for some of our expense tracking.
CONSThe credit card billing feature has a glaring weakness that we've found difficult to overcome. We're confident the Zoho Support team will help us through it.
Levi
Fine Art, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2024
Zoho Expense Review
Its very easy to use. It comes with a lot of features with a simple setup
CONSNeed more integrations. I'd like to see integrations with external apps like Wave apps.
Vendor Response
Hi Levi, Thank you for taking the time to review Zoho Expense and sharing your feedback. Providing all the must have features with a simple setup and an excellent customer service is what we strive for. We would be able to do a custom integration with any accounting solution. Please drop an email to
Replied April 2024
Naomi
Program Development, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Highly Recommend for Program Managers
It helped me keep records of payments and helped generate financial reports of how money was spent in my organization. It is a useful tool for Program and Project Managers.
CONSIt's a bit pricey, but it's worth the cost.
Vendor Response
Hi Naomi, Thank you for taking the time to review Zoho Expense and sharing your feedback. If you require any assistance with the product, please drop an email to
Replied April 2024
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Program for SMB like me!
I have had great experiences using Zoho Expense. Ive tried other programs and they were clunky, messy, hard to use. I was on the phone with the help desk all the time. With Zoho Expense - I did it all by myself in a few hours. Now I am set up to run my business much better!
PROSEasy to set up! Easy to use! Easy to see what needs ot be done. Maybe they should be called ZO-EASY Expense! I was up and running in no time. Imported changes from my corporate credit card, set up personal and business expenses. This made the separation so easy! Tax time will be so much better in 2024 !
CONSThere aren't any CONs as the product fit exactly what I needed. I do like how I can add new apps to integrate with Expense if I need it in the future. The seamlessness of that is worth $$$!
Reason for choosing Zoho Expense
The ease of use, the cost, the support!
Reasons for switching to Zoho Expense
The cost was prohibitive and I didnt need everything the were selling. Zoho has everything I need at the right price.
David
Security and Investigations, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Not expense-ive
Overall this is a good option and it won't break the bank.
PROSNot bad at all for the price. Everything expense related is included and if you can't find something it's likely available in another Zoho app. If you travel for work often like I do you'll also appreciate travel expense and mile tracker features. Employees can scan a receipt using their phone and upload it to Zoho Expense in probably around three seconds. No need to keep a shoebox full of crumpled up receipts.Don't forget SSL encryption. Skimping on that is a big no-no when it comes to expense and financial records.
CONSI didn't think it was easy to use at first. Probably for about two weeks. I'm fine with it now but it would be m7ch more convenient if it was easy to use from the first start up.
Reasons for switching to Zoho Expense
Changing my approach and cutting back during covid
Mohamed Salah
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Pretty Cool Expense Management Platform
Overall, I am very satisfied with my experience using Zoho Expense. It has made managing expenses much easier and more organized. The only downside is occasional issues with the mobile app.
PROSI have been using Zoho Expense for several months now, and I am extremely impressed with how user-friendly and efficient it is. The ability to easily track and report expenses has saved me a lot of time and hassle.
CONSOne downside I have experienced with Zoho Expense is that the mobile app can be a bit buggy and laggy at times.
Reasons for switching to Zoho Expense
One aspect that sets Zoho Expense apart from its alternatives is its integration with other Zoho apps such as Invoice and Books, making for a seamless and efficient workflow.
Sonya
Verified reviewer
Marketing and Advertising, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Seems to be Just What We Need
I definitely like Zoho expense better than QuickBooks. I will continue using this product and look forward to streamlining it with my Zoho books, email, and any other programs that we decide to utilize. Seems like a great solution for our small business.
PROSI have only used this on a trial basis so far but it's exactly we need - something better than an Excel worksheet and cheaper that QuickBooks. It has allowed us to manage company expenses and I think it will be a great solution once we purchase and integrate it into our systems.
CONSUsing Zoho can be a little confusing at first - nothing major - but the Zoho email program is asking me to verify my email (required to approve some expenses) - which is a Zoho email - and the way that the systems work together is a little confusing - but I am confident that with a couple of tutorials or if I schedule a session with a Zoho rep to walk me through - that I will get the hang of it and enjoy using this product for our small company.
Reason for choosing Zoho Expense
The reviews and information indicated that it would be more suitable for our small company. The interface is user friendly and I really like the look of Zoho products. Some of the platforms might be better for large companies that have to manage a lot of details. Overall I recommend Zoho and look forward to utilizing the software further.
Reasons for switching to Zoho Expense
QuickBooks is expensive, has too many features that we don't need, and is frustrating to use. Excel spreadsheets are cumbersome and depend on the user to set things up correctly - too much of a hassle.
Anonymous
11-50 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
Perfect for beginners to advanced users
I really liked it but the features could work better. For example the invoices look mint and the editor is great but editing line options on the invoice was difficult to find. I thought that when doing each invoice it may be an idea to either show your input into it in real time or allow you to edit the template with your input in real time. I would prefer inputting directly into the invoice template than the system back end.
PROSI like the access to various apps that support each other and fully integrate
CONSYou have to learn a lot of it yourself and it can be time consuming to setup.
Reason for choosing Zoho Expense
Because the look and feel still did the best for me and was pretty much what I needed although it could be better Theres a lot I still dont know about this software and there is a lot of areas you have to learn yourself to do/. The admin team are there on support when you need them tho and they were kind enough to extend our trial when we didn't even ask, and added more pages to social for us so that we could demo it to its full extent.
Reasons for switching to Zoho Expense
Heard good things about Zoho and thought it was worth taking the trial to see how it was.
Maribel
Restaurants, 1 employee
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
Zoho has met my needs
I'm a fan no doubt. But definitely needs improvement on the AI receipt Auto Scan to be a top product. I still have to figure out the integration and improved export of data. Need to automate as much as possible.
PROSInstall: Easy to install and start up. Learning curve was minimal (but I have many years of finance systems experience, so I'm not sure if it would have been easy for those with no experience). Mobile app: The ease of mobile input. Great features, easy enough to figure it out without help. Smart layout. There are excellent help instructions available online. Desktop software: Easy to move around and find what you need. Love how you can jump to details from relevant screens. Can't get lost, you can always figure your way back from the convenient side bar. Good basic analytics. Edit functions are everywhere, so that's convenient too. Overall, I'm clearly a fan.
CONSMobile auto scan needs improvement. Although the scanning was helpful, it no doubt saved me lots of manual input time. The scanner picked up info, not even my eyes could see! But... 1- Doesn't pick up the name of vendor most of the time. Manual input required. 2- Auto scan AI categorization is clunky. Picks up at the vendor level, so assigns the same category to every item on the receipt, which is unrealistic. Should be at the line item, AI can learn through history and provide an accurate auto scanning feature worth paying for (significant $ upgrade for unlimited auto scans, expect it should scan better!). 3-It would also get data misaligned. The item description aligned to the wrong amount. So I had to fix quite a few mobile receipt scans. 4- Would get confused and pick up the line item description (example: price per unit) and create a new line item. So I have to do some clean-up on that too before submission. 5- Auto scans have a waiting period. So not in real-time. Thats inconvenient, especially since I'm not sure how long it takes. So have to keep checking. Would be good to get a text or something to alert when ready so I don't have to keep checking periodically. 6- Too bad my POS does not integrate with Zoho, only QuickBooks. It would be a huge improvement. 7- Quite a few modules...need to figure all that out. Improved storyline would be better on how it fits together.
Reason for choosing Zoho Expense
Price and free version.
Steve
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Zoho vs competition
Time savings for our employees and back office !
PROSZoho was a natural choice for companies using Quickbooks. Expenses are easy to download into Quickbooks as a Bill. When it comes time to pay the credit card statement it's all ready to go !
CONSIt would be nice if you could batch a weeks worth of food per diems into one entry rather than for each day.
Reason for choosing Zoho Expense
Zoho was easier to use.
Reasons for switching to Zoho Expense
Zoho was a better product that integrated with Quickbooks Desktop better.
Vendor Response
Hi Steve, Thank you for reviewing Zoho Expense and sharing your feedback. We're glad to know that you find Zoho Expense to be a natural choice for companies using Quickbooks. We understand you would like it if multiple per diem expenses for different dates could be batched into a single entry. Currently, that would not be possible since a single entry is not possible for multiple dates. Sorry about that. If you have any further queries or suggestions, feel free to reach out to us at support[at]zohoexpense[dot]com. Regards, Yohvan - Zoho Expense
Replied December 2021
Christine
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Zoho Expense saves me time!
We have saved so much time in our office by putting the work of expense data entry on our employees who are purchasing/buying. Though the system isn't perfect for the way we use the "Items" tab of entering material costs in QuickBooks Desktop (it syncs every expense to the "Expenses" tab), it is still increased efficiency here.
PROSWe love the autoscan feature! Take a photo of your receipt, and it creates the expense, including Merchant and Cost. Even more, we love the Email Receipt Forwarding feature! No need to print any email receipts or invoices! And the support team at Zoho Expense is fantastic! They respond quickly, work to answer our questions thoroughly, and are committed to resolving any glitches and improving their product.
CONSWe needed some time to learn how to use Zoho Expense and to tweak it for best processes. We encountered some software glitches, and always received great assistance from the support team. I wish the system recognized variations within Merchant names (eg Smith & Jones is the same as Smith and Jones), instead of having to work around.
Reason for choosing Zoho Expense
We chose Zoho Expense for integration with QuickBooks Desktop and for reasonable cost.
Vendor Response
Hi Christine, Thank you for taking the time to review Zoho Expense and share your feedback. We're glad to hear how you love the Autoscan capabilities as well as how our team has been able to assist you with the product. I have also passed on your feedback about improving merchant recognition in the application. Feel free to reach out again to us if you ever require any assistance. Regards, Yohvan - Zoho Expxense
Replied November 2021
David
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Easy to Use system
We now use Zoho for expense management claims across 3 companies
PROSRelatively easy to set up and administer with a link into Xero
CONSHaving to update GST tax on each account in Zoho (rather than pass through of info from Xero)
Reason for choosing Zoho Expense
Easy to configure and priced competitively
Christian
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
Zoho Expense Business CC Expensing Tool
All things considered, Zoho Expense has been an invaluable tool for us in an effort to control & track Credit Card Expenses across multiple users.
PROSThe receipt auto expensing feature saves us time and money every day. Along with report visibility etc.
CONSWhen setting up the cards initially, there has been hiccups, all resolved, but not necessarily smooth every time
Reason for choosing Zoho Expense
Price & customization abilities.
Andres
Import and Export, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
Excellent tool
excellent,
PROSeasy use, integration with other apps, integration with uber and zoho
CONSnothing, i think that is a good tool in the business
Reason for choosing Zoho Expense
integration, easy use
Vendor Response
Hi Andres, Thank you for reviewing Zoho Expense. We're so glad to hear that you find the application excellent and easy to use. Kindly reach out to support[at]zohoexpense[dot]com if you have any further feedback or queries. Regards, Yohvan - Zoho Expense
Replied February 2021
Anuj
Verified reviewer
Internet, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2018
Life saver, I wish I had started using it earlier !!!
Super convenient... I setup my company and employees once and now it is very easy to record expenses and payments. It required minimal training and all employees were able to use it within no time. Invoice auto scanning feature works like a charm for standard bills like utilities etc. and saves lot of time. One extremely helpful feature is auto identification of duplicate invoices which you by mistake upload. It helps in catching silly issues which could have become serious if overlooked. Look and feel and UI/UX is so great that I have asked my development lead to use it as benchmark for our product :) Hope Zoho team wont mind this ...
CONSOnly problem I have faced so far is with the Advance Management. Somehow, I was not able to adjust advance paid to an employee with his expenses. This looks to be a simple feature. Hope team could implement this in future. Secondly, not related to Zoho expense but I wonder why Zoho people does not have full blown salary module into it. It put me into lot of trouble of identifying another vendor for this and now I am forced to use that to main employee salary accounts. If possible, please pass this message to the relevant team. Zoho people is a very important module and it should be tightly integrated with Zoho expense. But some how I found Zoho people recommending other 3rd party software for salary management. Why not integrate that feature in Zoho expense itself and make it more useful for overall accounts management.
Stella
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Expert Expenses Tracker
We had a lot of recording issues, tracking payments and expenses of the school including various remittances of students.
PROSIt is very easy to use even for novice and beginners. It categorizes all expenses into headings. It allows for Bank account to be linked and downloaded into the software. All expenses are downloaded and it is user-friendly. The navigation is perfect and easy to use. Chart of Account is well detailed. Account reconciliation makes accounting and bookkeeping accelerated. There is no delay in generating reports and tracking expenses based on budget.
CONSI have not had any issue using this software and it has served the accounting department so well and it handles all discrepancies.
Reason for choosing Zoho Expense
It matched with all the features that are being looked for before purchasing any software.