--- title: "Visual Intelligence Portfolio Suite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Visual Intelligence Portfolio Suite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Visual Intelligence Portfolio Suite is a good fit for you!" source_url: "https://www.softwareadvice.com/utility-billing/visual-intelligence-portfolio-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Utility Billing Software](https://www.softwareadvice.com/utility-billing/) / [Visual Intelligence Portfolio Suite](https://www.softwareadvice.com/utility-billing/visual-intelligence-portfolio-profile/) / Visual Intelligence Portfolio Suite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/utility-billing/visual-intelligence-portfolio-profile/) Reviews [Alternatives](https://www.softwareadvice.com/utility-billing/visual-intelligence-portfolio-profile/alternatives/) # Visual Intelligence Portfolio Suite User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 73 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 53 reviews (73%) - 4 stars: 19 reviews (26%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The automation helps greatly with interdepartmental workflow as well as our day to day workflow. - It helps us get our payroll done and employee records. - Going over all the areas and talking with the experts to figure out ways to improve my job and work smarter not harder. ### Most mentioned cons - The lack of capability of deleting an employee if a duplicate entry is made, even via support ticket. - Due to time constraints, researching different methods to achieve analytical or financial reports has not been completed. - The biggest issue for us was we had to do a complete chart of accounts renumber. ## Visual Intelligence Portfolio Suite customer reviews Showing reviews 1-25 of 73 (page 1). ### Kalahari resorts - Overall rating: 4/5 - Reviewer: Tasha F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall, I would do good to great, customer service when opening a ticket is great with response time #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the Ease of navigating through screens, and the hyperlinks to take you to other areas without going back to menu #### Cons The Reports can be hard to read and I don’t like how the parameters disappear after you run a report #### Reasons for switching to Visual Intelligence Portfolio Suite Egov was outdated and hard to move around #### Vendor response Thanks for the honest feedback! We appreciate it. Replied October 2025 --- ### Excellent. Exceptional. - Overall rating: 5/5 - Reviewer: Jane M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Exceptional. Great customer service with insight. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, exceptional accounting system #### Cons I don't have any issues with the VIP suite. #### Reasons for switching to Visual Intelligence Portfolio Suite Previous administration made the switch from Civica #### Vendor response Thanks for the positive feedback! Replied November 2024 --- ### Satisfied customer - Overall rating: 4/5 - Reviewer: Sheila H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. For the majority I am pretty satisfied with VIP. I think it is pretty easy to navigate. There are a few adjustments need for the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the ease of making mass changes and storing information within each payroll and each employee. #### Cons More availability in the column chooser Past payroll registers or paystubs will pull in current wages instead of the wage from the time requested. #### Reasons for switching to Visual Intelligence Portfolio Suite The auditor decided we needed an upgrade. #### Vendor response Thank you for your feedback! We appreciate the detail so we can continue to improve our software. Replied June 2025 --- ### City of Oakwood's Experience with VIP - Overall rating: 5/5 - Reviewer: Cindy S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered As we move to a paperless environment, the system has assisted in that process. Ease of use has allowed many non finance users to run reports and find the information they need to do their job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to drill down into the detail and move seamlessly through the system is key to what we were looking for when we selected Software Solutions VIP. Ease of use and consistency between the various modules make the software intuititive. #### Cons Integration of the software into our processes was not difficult. We would still like to see improvement in some of the data entry functions (ie. accounts payable.) #### Reasons for choosing Visual Intelligence Portfolio Suite In 2009, much of VIP had not even been written when we were looking to upgrade our software. We had the opportunity to see the vision Software Solutions had in mind with VIP. The City of Oakwood took the chance and we have not looked back. #### Reasons for switching to Visual Intelligence Portfolio Suite Our system in 2008 was very antiquated and difficult to use. #### Vendor response Thank you for the kind review! We always try to provide the best quality products and services to our customers, and we're happy for any feedback. Replied July 2023 --- ### This is the software you’ve been hoping for! - Overall rating: 5/5 - Reviewer: Emily F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the software and the team! The software is extremely user friendly and the company is actually open to my feedback and recommendations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficiency! Whether it’s budget, purchasing, or planning my turn around time is at food speed! #### Cons Department users struggle with purchase order adjustments #### Reasons for switching to Visual Intelligence Portfolio Suite The main switch was custom reporting, integrated workflows, and most importantly a responsive support team. #### Vendor response Thanks for the feedback and recommendation! We appreciate you! Replied November 2024 --- ### Payroll & A/P - Overall rating: 5/5 - Reviewer: Brenda J. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love this software and having 40 years experience I have worked with many softwares doing accounting #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Going over all the areas and talking with the experts to figure out ways to improve my job and work smarter not harder. #### Cons On the cloud it spins and times out alot #### Reasons for switching to Visual Intelligence Portfolio Suite More capabilities could help our jobs to become more computerized #### Vendor response Thanks for the feedback! Replied November 2024 --- ### Chief Deputy Treasurer - Overall rating: 5/5 - Reviewer: Amanda G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i feel i have learned more about VIP it was so nice to talk to others about how to trouble shoot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros county table was so nice to have the open discussion with the other counties #### Cons I honestly can’t say i had any i enjoyed all classes i attended #### Reasons for switching to Visual Intelligence Portfolio Suite we were living in the stone ages and it was time to change #### Vendor response Thanks for the feedback about our annual user conference and software! We're glad you enjoyed it! Replied November 2024 --- ### VIP NEW CUSTOMER - Overall rating: 5/5 - Reviewer: Shania D. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was intimidating at first. After the classroom, training, and gaining access to the Sandbox, I’m more at ease. I think it will be great. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has many functions and reports that will be useful that we didn’t have before. I think it will make utility billing go smoother. #### Cons We are still getting the hang of things. We’ve been playing in sandbox and taking classes. I don’t dislike anything yet. #### Reasons for switching to Visual Intelligence Portfolio Suite To get up to date on our software and practices. #### Vendor response Glad to hear about your experience! We make sure to set up our customers for success, and the training process is a huge part of that. Replied October 2023 --- ### VIP—software designed for the user - Overall rating: 5/5 - Reviewer: Linda I. - Verified reviewer: Yes - Industry: Libraries - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Very good even though I never went through an official training period — I had to jump right in without guidance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user friendly. I like the fact you can create reports, view them, and then print and or save them. #### Cons There are features I don’t use that I probably would benefit from. Due to time constraints, researching different methods to achieve analytical or financial reports has not been completed. #### Vendor response Thanks for the review! We appreciate you! Replied June 2025 --- ### Happy with VIP - Overall rating: 4/5 - Reviewer: Lynda H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Once trained, it's very easy to use. I really appreciate the customer support. It helps us get our payroll done and employee records. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very good support either via calling in a ticket or the online articles. I like the error messages as well. Very helpful. #### Cons There are times that I think I'm done - like with Misc. Receipts - there is another level and it isn't very intuitive. #### Vendor response Thanks for your feedback! We appreciate the detail of your feedback so we can continue to improve. Replied June 2025 --- ### VIP Payroll - Overall rating: 4/5 - Reviewer: Elizabeth B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, VIP has been an improvement over our prior eGov software, and made our jobs easier. Unfortunately, there are many features we're unable to use because departments are not willing, so I'm sure we haven't even touched the surface of what VIP can do! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Everything is at my fingertips; can be set up to access from any location; able to add a lot of info and notes in employee files; quicker payroll processing than prior software; can customize reports and grids; easy to pay invoices; good support; good instructions/reference tools on website; after a phone call with support, they send a summary email of what they helped with so you can save for future reference; can eliminate paper processing by using workflow. #### Cons Settings are very embedded, especially defaults. If there's a problem, it's hard to find where to go to fix it, and sometimes the fix needs to be done in multiple areas. Sometimes monthly, quarterly and yearly report totals are off a couple pennies and don't match. #### Reasons for switching to Visual Intelligence Portfolio Suite The City had eGov software dating back to 1993 - it had been updated over the years, but it was limited as to what it could do. It didn't have nearly as many features as VIP. #### Vendor response Thanks for the feedback! This gives us vital information about your process so we can look into improving our software. Love the kind words, too! We appreciate you. Replied October 2023 --- ### Accountant - Overall rating: 5/5 - Reviewer: Virginia S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered The transmission was smooth. [sensitive content hidden] is always just a phone call away! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of entry friendly to use and drop-down boxes. #### Cons The change from using egov for so many years. I think close to 35 years. [sensitive content hidden] would know. I guess you can teach an old dog new tricks! #### Vendor response Thanks for the feedback and loyalty! We appreciate you! Replied November 2024 --- ### David's Review - Overall rating: 4/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered VIP has allowed us to decentralize our accounting functions and allowed our departments to maintain and view their own data in real time. SSI is very responsive to request for changes and work arounds to solve problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibility to create grids specific to a particular task. #### Cons Some grids take significant time to load. For example vendors grid brings in all the vendors instead of allowing the user to key in search criteria first. With the number of vendors we have this can take significant time. Similar issue with payments search. #### Reasons for choosing Visual Intelligence Portfolio Suite We have been a long-time SSI client and have had a positive relationship with the company for more years than I have been around. There has been no reason to look elsewhere. #### Vendor response Thank you for the honest feedback. We are consistently improving our software to benefit our clients and releasing updates, including grid-loading speed improvements. We appreciate the information! Replied August 2023 --- ### My VIP Experience - Overall rating: 5/5 - Reviewer: Marlena A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered We are currently using the Human Resource, Employee Portal , Utility Billing, Accounts Receivable and Payables and Purchasing modules. We have been very satisfied with each module. The software is easy to use, and the product support is wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the payroll or Human Resource module the best. The software time entry and payroll processing is easy to use and the reports are easy to manage. I look forward to obtaining the new time entry module through the VIP Employee Portal. #### Cons We are most disappointed that there is no income tax program available. We can integrate the old EGOV tax program but feel that a VIP platform would offer so much more. I was excited at the beginning for the interface of new utility accounts and the automation of income tax accounts so when a platform was not designed for income tax I was disappointed. #### Reasons for choosing Visual Intelligence Portfolio Suite I was an EGOV user for twenty years, when VIP was developed, we upgraded, and I have been very satisfied. It was a huge change, but after a while its quite easy to navigate and the product support is AMAZING. #### Vendor response Thank you for the honest feedback! We understand the frustration and continue to work towards helping customers with their needs. Glad you like the VIP suite! Replied September 2023 --- ### VIP it is worth it's weight in gold - Overall rating: 5/5 - Reviewer: Ronda M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has streamlined our procedures. The storage of all the extra paper work is minimal. Data is easy to retrieve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Ease of using and accuracy. The ability to check and monitor all the other entries from other departments. #### Cons Small learning curve until you get used to using it. But worth learning and the more you use the more extra fun bells and whistles you find. #### Vendor response Thanks for the positive feedback! We love hearing it. Replied November 2024 --- ### VIP streamlined our processes - Overall rating: 4/5 - Reviewer: Mandy C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered TIME - VIP has saved us so much time in the payment request process. Our departments have expressed how much they like VIP and our workflows. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Requisition and Payment request through VIP has made our bill paying process so much more efficient #### Cons Running reports is a little cumbersome because after running a report it takes you back out to your Workflow and you have to choose the report again. It would be nice if it took you back to the report screen. #### Reasons for switching to Visual Intelligence Portfolio Suite we wanted a more efficient process #### Vendor response Thanks for the feedback! We appreciate it when customers are honest with us. Glad we could save you time! Replied September 2023 --- ### Survey 8/30/2023 - Overall rating: 4/5 - Reviewer: Autumn W. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The automated processes in the background that do tracking for us in regard to budgets and checks written. In payroll accruals & taxes automatically being calculated. #### Cons There is a lot of permissions that we do not understand what they affect. As administrators we would hope to know what each toggle does, but we do not. Creating new users is also a lengthy process. #### Vendor response Thank you for the feedback! We understand that creating new users can take a little longer than desired; the process is in place so that financial information is protected and secure. Our customer support team would be happy to answer any questions you have about the permissions and toggles, or you can search the knowledge base on our support website. Replied September 2023 --- ### VIP - A great asset to Lawrence County - Overall rating: 5/5 - Reviewer: Chris K. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Very positive overall. It was especially great having already made the switch to VIP prior to the COVID-19 pandemic - allowing work from home/remote work to be implemented seemlessly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's ease of use and the ability for county wide implementation #### Cons Internal reporting abilities are limited, but with the use of ODBC tables we can work around that #### Reasons for choosing Visual Intelligence Portfolio Suite We didn't look elsewhere. We knew SSI was a top notch company with great service as we had been using a previous product for about 10 years. #### Reasons for switching to Visual Intelligence Portfolio Suite We wanted to update to allow for remote departmental use and to have a paperless workflow system. #### Vendor response Thanks for the honest feedback! We appreciate the review and are always looking for ways to improve. Replied July 2023 --- ### October 17, 2023 - Overall rating: 5/5 - Reviewer: Karen S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered it is quicker to process payrolls & the support staff is extremely helpful and patient with me. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the web based features and worksheet functions. #### Cons I do not like the fact that monetary amounts are carried out more than 2 decimal points. It leads to rounding issues with tax, Medicare and pension withholdings.Balancing withholdings in our old system was easier. #### Vendor response Thanks for the feedback, Karen. We appreciate the honesty! Replied October 2023 --- ### VIP review - Overall rating: 4/5 - Reviewer: Edward C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros VIP is Customizable Flexible example mygrids #### Cons VIP is not real intuitive or user friendly. Screen shots are great but videos on support sight would be helpful also. #### Vendor response Thank you for your feedback! We are actually working on adding videos to all of our support articles, because we know that will be helpful for all of our customers. Replied October 2023 --- ### VIP User - Overall rating: 4/5 - Reviewer: nikki s. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I like the VIP software. It is very helpful with Payroll and other reports. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I use the grids for many reports. It is easy to get around in the software. #### Cons On a few of the grids there could be a few more items to pick from. #### Vendor response Thanks for the feedback! Replied October 2023 --- ### Vip - Overall rating: 5/5 - Reviewer: Linda T. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Great!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Security and the capability to attach files for quick lookup. #### Cons Getting use to the software but any new software takes time #### Reasons for choosing Visual Intelligence Portfolio Suite The security and audit trail #### Vendor response Thanks for the feedback! Short, but sweet! Replied October 2023 --- ### Fantastic Governmental Finance Solution - Overall rating: 5/5 - Reviewer: Matt B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is very user-friendly. The "grid" layout is consistent between different functions, making it very easy to get used to navigating the system. The software is also tuned very well for government fund accounting. The implementation team was very thorough in helping us to understand how the system functionality would slot into our existing processes, and where we may be able to change and improve those processes. #### Cons There are no areas that I feel are insufficient. It does put current procedures under a microscope, and making such necessary changes can be challenging, but it is ultimately for the best. #### Reasons for choosing Visual Intelligence Portfolio Suite Reputation and experience with product #### Reasons for switching to Visual Intelligence Portfolio Suite We made the switch from Civica CMI because the version we were using was given a sunset date and we had some issues with the software and quality of support that made us decide to look elsewhere. #### Vendor response Thank you for the feedback! We always love to hear our customer perspectives and learn what they like and dislike, so we can improve. Glad we were able to help out! Replied October 2023 --- ### Conference - Overall rating: 5/5 - Reviewer: Conni M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. The Reporting module is really nice! #### Cons I haven't encountered anything yet. I am still learning. #### Vendor response We appreciate the feedback! Thanks! Replied October 2023 --- ### VIP 2025 Washington County - Overall rating: 5/5 - Reviewer: Trena B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Implementation went great [sensitive content hidden] were great teachers and still are when needed. Very understanding and helpful. We are not really a year in yet so we will see in a few months. End of year went well also. In all VIP is has advanced our County in positive way. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of drilling down into a person or account. We like the cloud and not using paper. Everything is stored on the cloud. Payment requests have all information attached to the request. The search function is easier. The reports are user friendly. Export to Excel is a much needed advantage. #### Cons That more history is not carried over. Sometimes it is really slow. Loading sometimes takes forever and times out. #### Reasons for switching to Visual Intelligence Portfolio Suite Needed to update as Egov was getting old #### Vendor response Thanks for your feedback! Replied January 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/utility-billing/visual-intelligence-portfolio-profile/reviews/?page=2) --- Visual Intelligence Portfolio Suite Reviews, Pros and Cons - 2026 Software Advice