As we move to a paperless environment, the system has assisted in that process. Ease of use has allowed many non finance users to run reports and find the information they need to do their job.

The ability to drill down into the detail and move seamlessly through the system is key to what we were looking for when we selected Software Solutions VIP. Ease of use and consistency between the various modules make the software intuititive.

Integration of the software into our processes was not difficult. We would still like to see improvement in some of the data entry functions (ie. accounts payable.)

I have been able to acclimate myself pretty well even without going through the proper training process—tech support has been patient with me and very helpful. It’s reassuring when I have an audit, if I need help finding an answer, SSI support will more than likely be able to help me find the solution.

Very user friendly, education options are very useful, and the tech support is great!

If we don’t pay for a certain aspect of VIP, ie, Utility Billing, I think it should be grayed out so we can’t use it; would eliminate opening something that serves no purpose.

VIP is Customizable Flexible example mygrids

VIP is not real intuitive or user friendly. Screen shots are great but videos on support sight would be helpful also.

It was intimidating at first. After the classroom, training, and gaining access to the Sandbox, I’m more at ease. I think it will be great.

It has many functions and reports that will be useful that we didn’t have before. I think it will make utility billing go smoother.

We are still getting the hang of things. We’ve been playing in sandbox and taking classes. I don’t dislike anything yet.

VIP is positive overall! VIP solves the transparency issues that the Township had with its internal departments. We are able to train new staff pretty quickly due to its user-friendly environment. The ability to remove the cumbersome task of processing everything on paper makes VIP so wonderful. The township no longer has to pass paper purchase orders to be manually signed, manage paper invoices, file paper invoices, store paper invoices in boxes for the retention period required. It saves us so much time!

Love the workflows, paperless environments, ability for all departments to be able to run reports and or review grids to get information they need. The workflows provide internal controls in the purchasing process that are seamless after they are set up.We have had great results in training new staff on VIP in the area of creating requisitions and paying invoices. Our auditors didn't have to come on-site for our most recent audit as they were able to access so much of our information using VIP!We can import payroll from our timekeeping software.Customer service is AMAZING!

Would love to see more development in the reports area. The grids are great for reports but sometimes I need more information than what is provided and need to run a couple of reports to combine information for what we need. An all-inclusive reporting, budgeting, forecasting package would be a helpful addition.

VIP has made separating our data for the required State of Ohio annual report (Hinkle) much easier. With eGOV, we had to separate items on spreadsheets which took hours. Now, with VIP, we can code the accounts ahead of time and VIP will combine the amounts for us. That alone has made VIP worth it. But we also love that it's easier to interpret the data and it's easier entry.

The integration from our old data to VIP was simple and accurate. VIP offers more functions and protections than our old system. It's much more difficult to make simple mistakes that were often made with our last system. VIP is very user friendly and we love the new functions that make our data more accessible to our auditors.

There were some hiccups with the payroll module and our data but those may have been worked out. We were previously on eGOV, and while VIP is much more updated, there were some reports and data that were easier to find in eGOV. However, my biggest complaint is that, personally, I'm a keyboarder. I prefer to tab through entry boxes and use keyboard shortcuts to update the screen, etc. I'm unable to do those with VIP and I find myself stumbling back and forth between the keyboard and mouse, which can be frustrating and time consuming.

Overall, VIP has been an improvement over our prior eGov software, and made our jobs easier. Unfortunately, there are many features we're unable to use because departments are not willing, so I'm sure we haven't even touched the surface of what VIP can do!

Everything is at my fingertips; can be set up to access from any location; able to add a lot of info and notes in employee files; quicker payroll processing than prior software; can customize reports and grids; easy to pay invoices; good support; good instructions/reference tools on website; after a phone call with support, they send a summary email of what they helped with so you can save for future reference; can eliminate paper processing by using workflow.

Settings are very embedded, especially defaults. If there's a problem, it's hard to find where to go to fix it, and sometimes the fix needs to be done in multiple areas. Sometimes monthly, quarterly and yearly report totals are off a couple pennies and don't match.

Overall it has been very positive and the support staff have been excellent to work with.

My transition into payroll specialist for the county I work for was not one where the previous individual I was taking over for stayed and trained with me to make the transition smooth. The support staff with VIP has been incredibly helpful with any support ticket I have entered and have essentially trained me in my new position. Once learning how the software works, it is easy to navigate the system. I have just started using the knowledge base on the support site and it is highly useful for the many questions and issues that come up in this new position I am in.

It would be nice to be able to lock offices out of payroll when I begin processing payroll just for security reasons. I am very new to processing payroll and don't have much experience with other systems, so I might have more to say next year!

We are currently using the Human Resource, Employee Portal , Utility Billing, Accounts Receivable and Payables and Purchasing modules. We have been very satisfied with each module. The software is easy to use, and the product support is wonderful.

I like the payroll or Human Resource module the best. The software time entry and payroll processing is easy to use and the reports are easy to manage. I look forward to obtaining the new time entry module through the VIP Employee Portal.

We are most disappointed that there is no income tax program available. We can integrate the old EGOV tax program but feel that a VIP platform would offer so much more. I was excited at the beginning for the interface of new utility accounts and the automation of income tax accounts so when a platform was not designed for income tax I was disappointed.

The customer service reps respond quickly. They are patient, friendly and they are there to help you.

I was overwhelmed when I started this new position as the Utility Billing technician, however, the software and the customer service reps are there to help you.

I can't think of any cons. Before my time, our finance department used CMI. They switched over to VIP/SSI in 2019. I've heard nothing but good things since they switched.

VIP has increased efficiency and creates a clear auditable trail of all activity in the software.

VIP has created significant efficiency in my organization. Having the ability for electronic workflows has increased our turn around times from a week to one day. Having VIP has also made it easier for audit as the auditor can have access to the software with customized access and VIP has reports already created the auditor to expecting to execute their job. In addition to the efficiency is that VIP has an extremely helpful support staff that quickly resolves tickets and does an excellent job explaining how they fixed the issue to ensure you can prevent the problem in the future.

There not anything I like the least about VIP

I have never worked with a software company before like VIP and at first it was very scary to me, but with the support of the employees with VIP I have gotten the support needed to accomplish my job. The VIP system is very user friendly and if you get stuck you just just put a ticket in and someone will be with you shortly to help you out, which says a lot about a product. VIP comes highly recommended by me.

What I like most about VIP is how there is so many reports that are available to you when it comes to vendor payments, payroll, and accounts. The support line is also a great help. The employees there are so nice and willing to help you out anytime. I couldn't do my job without them.

What I don't like about VIP is adding a job to an employee. If they move to a different position I just would like to document it in the memo and just change the title because transferring accruals and making sure everything is set up correctly is time consuming.

VIP has allowed not only our office more access to the County's Financial and Payroll information, but now all of our departments have access to their accounts at their fingertips as well. It has improved our ease of retrieving data and documents even remotely. This came at the right time with COVID and the transition to working from home with ease.

Being able to access your data at your fingertips including attached supporting documentation is one of the biggest plusses in VIP. The transition from our old system was a big change, but has proven to be a change for the better. VIP is doing the same processes in less step as many of those processes are automated. Also, with the use of imports, we have saved a lot of time on data entry on payroll, payment requests and year end processing. Being able to work remotely has been a big benefit with VIP as well.

Coming from a Human Resources aspect, tracking insurance information for employees is not something that VIP does well.

Ease, speed, support system, and employees have made working with VIP pleasant

I enjoy the ease of using VIP and integrating from one section of software into a different section and setting up page columns to individual specifications. The support integrating from E-Gov to VIP was extremely helpful and important.

The feature that we would have liked to see when purchasing the VIP is Income Tax program. It would of been more convenient if we could of had all our programs with VIP. Also, certain reports could of been better without purchasing another package. An all-inclusive reporting, budgeting, forecasting package would be more convenient, rather than price each one separately.

VIP has allowed us to decentralize our accounting functions and allowed our departments to maintain and view their own data in real time. SSI is very responsive to request for changes and work arounds to solve problems.

Flexibility to create grids specific to a particular task.

Some grids take significant time to load. For example vendors grid brings in all the vendors instead of allowing the user to key in search criteria first. With the number of vendors we have this can take significant time. Similar issue with payments search.

The ease and efficiency of the VIP system is a huge benefit in providing the administration and residents of the City with the financial information that they need.

VIP is very easy to navigate, drill down features make researching very simple, copying feature is a great time saver especially for journaling and entering requisitions, corrections are easily fixable, and option to open new month and still continue to make adjustments in previous month is helpful especially during busy months and when end of month time is limited. There are many other great features that I probably haven't mentioned.

Haven't really found any issues with VIP that I do not like.

VIP has been a great asset to Lawrence County. All of our departments seem to be very happy using it. We have a couple departments that are located pretty far away from our offices that are always eager to tell us how they are happy with the switch.

VIP is an easy to use software that has really streamlined the process in which the county processes payroll and pays bills. It has streamlined the process of expending money in the county that provides services to the citizens.

There are a couple of minor problems with VIP but all of our issues are heard by the staff at SSI and they do everything in their power to help fix the problems.

Very positive overall. It was especially great having already made the switch to VIP prior to the COVID-19 pandemic - allowing work from home/remote work to be implemented seemlessly

It's ease of use and the ability for county wide implementation

Internal reporting abilities are limited, but with the use of ODBC tables we can work around that

It was trying at first, but all transitions are, but I’m very glad we did it!

The company employees. They are a great team

They need to send a message about certain updates and get everyone’s opinions.

I was able to learn the software relatively quickly and am constantly learning new options available within the software to aid in my work tasks.

Many of the modules work together and are set up with similar processes so once one is learned the others can be easily learned as well. Most any data is available to be extracted in many different formats.

That my knowledge of the overall possibilities of the software is limited because i don't have the available rights at my level

While we are still very new to the system, with only Finance and Payroll fully implemented and Utility Billing in the early stages of implementation , The VIP suite has so many more capabilities that we did not have with egov. We are extremely happy with the VIP Suite, its ease of use for daily, weekly and monthly processing and reporting.

Implementation and training has been a great experience. The training staff has been so patient and so helpful during the whole process. The SSI implementation team and support staff work together to make the software work best for each customer based on your company needs.

We are overall so pleased with the new VIP suite.

Very positive

Great report building and supportEase of use

Can be overwhelming to learn from scratch

This has been a great experience which I’m glad we took the time to change over to

I like that the more information you put into the system the better the information you can get out. No more digging through papers to find the information you need

Training can be confusing since there is many ways to get the same information out of the system

The automated processes in the background that do tracking for us in regard to budgets and checks written. In payroll accruals & taxes automatically being calculated.

There is a lot of permissions that we do not understand what they affect. As administrators we would hope to know what each toggle does, but we do not. Creating new users is also a lengthy process.

I love how user friendly VIP is and being able to customize the grids to your preference is great.

I really can't think of anything VIP is missing right now. As we think of things that could be helpful we put requests in. SSI has multiple updates each year that adds a lot of the requests from users. Their team is very responsive to what the users ask for!