With Brightside I'm more in touch with my business. I've had to manage rentals from halfway around the world for a couple weeks at a time. Never had a worry--Brightside has outstanding uptime. Great customer service--the team listens to your concerns and helps you find solutions or answers. And the value is solid--we're a small rental business and feel fortunate to have found such an affordable software solution.

How much it helped organize and streamline our day-to-day business and data. Our software before Brightside was good for property ownership but not management. Now we can manage our business, create reports, look ahead and plan for changes.

I'll be honest, Brightside is not as intuitive as I'd like. Once you learn the system, it's all good. But a few times I've had to call or email for support because I couldn't figure something out. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have always been prompt to respond. Knowing that I can reach out to them for guidance is a huge benefit.

Absolutely love the product and their people

The software is so simple to understand. Transitioning from another software was an absolute breeze. The Brightside team are very thorough and easy to talk to. They are always willing to help and take suggestions that will help your business.

If there is anything I disliked about the software it was because of my own lack of understanding. A quick phone call explaining my situation always yields a perfect solution. When you have a software company that is available there isn't any reason to dislike it.

Very easy and intuitive to use. Developers always looking for suggestions to improve and are very helpful.

Better texting set up would be nice but overall it's very easy to use

Brightside vacation management software is easy to use and is extremely reliable. Their customer service is excellent and they really care about their clients.

Housekeeping management is very limited as is customer integration.

AMAZING! Easiest Software to use. Brightside Team came to the office, set everything up, did the training which is great but unnecessary because the system is very user friendly and simple. Simple in a great way, like "Simply" the Best.

I like how User Friendly it is. Takes no time to figure out how to work it. I have used several different Reservation Softwares and I can say none of them can compare to Brightside/RM4. I work mostly in Accounting & Owner Statements of the software and it is a breeze. Other softwares require negative to cancel positive, all you do on Brightside is delete it. Couldn't be easier. The Hawkins support team is amazing and will answer any question or issue immediately, there is no waiting. If you find an issue with how it works, they will find a way to fix it and improve it. I would recommend The Hawkins Group & Brightside Software to company and stand behind my suggestion. It's Simply the Best!

Only 2 things come to mind... but still would not consider them "Cons". 1. Pictures: Need a more simple way to input into the system, maybe a number system. 2. Guidebook / Diagram of system would be great, it would allow you to find what you need without searching or asking for assistance. A Diagram with each TAB broken down to show what it contains would be great. Contacting Brightside for assistance has NEVER been an issue, there is always an immediate response. That being said, the majority of users will never be adding or editing the system so my Cons only apply to a few and I truly I would not call them Cons, maybe just time savers.

Excellent!

Brightside Rental Management is the perfect fit for our company with just about every feature we could ask for!

The only feature that could be better is a mobile app component for our cleaners and maintenance techs.

At the end of the day many of the software solutions on the market today serve the technical needs of a VRM company, but the customer support and follow through is the what REALLY sets BrightSide apart.

Being able to see the all our units, availability, rates, and most importantly; holes in occupancy is so easy to see with one click. Additionally, the multitude of reporting options is extremely valuable for helping owners to see the value of digital marketing strategies as well as maintenance and housekeeping expenses.

I think the software could be a bit more modern looking in terms of the user interface that front desk and other users see. I also would like to see it become optimized for all browser sizes (mobile).

I have used several different software programs over the years, and BrightSide Rental Management is by far the best! I have been with BrightSide for many years (even before it was BrightSide) and have saw the growth and progress first hand as a user!

The ease of use! The BrightSide Rental Management support.

No cons! The support team is top notch! They are quick to respond to any issue I have ever had, which was typically and error on my end!

We have used BrightSide for years and it is so wonderful to see all the new additions to the software. They are constantly updating and making improvements. Making reservations is very easy and there are so many different options for running reports. They have also integrated with many other booking sites that has been great for our business. The Hawkins team is always available to help, answer any questions, and offer advice. They are always quick to fix anything we need.

The software is very user friendly with just about everything you would need for managing and renting properties.

Arranging the unit pictures takes time and would be easier if it were in a grid layout.

The relationship has been wonderful and I enjoy working with their team.

Works well with 'real people' you can reach when you have issues.

Would appreciate having ability to upload pics of maintenance issues, multiple guest ID's etc into guest files; ability to include multiple signed contracts when reservation has multiple cardholders; better way to send and receive guest text messages.

Working with the company that developed this software is the real reason we use Brightside. Been in the business a long time and never got the personal attention that we get from Hawkins Computer. I would recommend this product and especially their company to anyone.

It is very user friendly. Training new employees is a piece of cake. Also being able to access from mobile devices makes it easy to work on the move.

With any software you can always find that "I wish I could do...." with this. We have had those in the past, asked the developers about it and always found a way to get the information we want.

We were on an outdated HomeAway platform that had limited functionality. I compared Brightside and Escapia(HomeAway's Product) and Brightside had about the same functionality at a fraction of the cost. The developers also will work with you to develop needed changes, reports or anything else that can help your operation.

Ease of use and the ability to actually talk with the developers.

The lack of the ability to make across the board changes to rates.

I love the ease of use. I have never worked with this software until about 3 years ago when I started at Bear Camp and from all of the other software, I have used in different places this was the easiest to learn and keep up with. If I ever run into a jam [SENSITIVE CONTENT HIDDEN] are right there to walk any of us through the problem.

To be honest I can't think of anything that stands out. Most of the problems in the software are operator error.

We benefit greatly from using Brightside as we are able to adjust our rates, availability, run specials everything within minutes! This gives us the freedom to maximize the use of our time during each day which in turn will maximize our profits.

The software is very easy to use and has everything you could think of! We will never use another software as long as we are in business.

Honestly, I have not found anything that I dislike about the software. I can do everything I need to...and more!