eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !

The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.

Easy to use & user friendly for all & great customer support.

Customer support, web pages, app design.

I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.

The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare. I cannot explain how upset my whole team is. We have 2 motels and both websites for bookings are useless because engineer cannot connect new Authorize.net accounts to Ezee reservations. Its been more than 2 weeks. I am emailing, calling, chatting with ezee absolute team- its not getting me anywhere. I contacted Authorize.net myself, figured out that Response/Relay URL was not specified by ezee engineer in Authorize.net and that is the reason there is no connection. I emailed what needs to be done to ezee Development team what needs to be done from the moment I opened the ticket few weeks ago. It still not working. I am frustrated and disappointed. We are loosing money. Guests are upset. Its a nightmare. We are getting phone reservations from guests. Its ridiculous. I asked that ticket to be reassigned to a different engineer, I asked my issue to be escalated. My ticket number is [SENSITIVE CONTENT]. It feels like nobody cares. Yes, they talk to you politely, but there is no progress. I am considering researching other Hotel Management Softwares because I cannot afford this type of support.

I am having a good experience in using this software.

I am using ezee from last more than 18 months and it is very good.

It is user-friendly and received a good response from the support team.

Immediately call responding, and problem solutions

Nothing all are good

Easy to use and we are very much satisfied

Everything is excellent and flexible and available 24/7

Ezee Absolute is a great tool for me to manage daily operations.

Few features are not there. Examle : Room Charges cant be split into two invoice (room sharer) automatically. Manually you have to do.

Support service provided by the software is excellent.

None as of now, keep on bringing more enhancement that ease our use.

Customer Support is very helpful and Supportive

Customer Support is very Good helpful and Supportive

Ezee software makes our all operations easier which can navigate wherever you are. Professional and experienced dedicated account manager who guides you all the time, we are happy with how he treats all time of our concerns. also, their amazing 24/7 support is there all the time which would solve your issues and concerns.

We are benefiting from the software from day 1. It helps on every aspect and step of the way throughout the business day. From having a better overview to being more organized and ready.

The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.

We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.

It has been great, the team that set it up was just wonderful, they are actually just a call away. The software and the App are great to work on and the support team is just phenomenal.

It’s like an affordable version of Opera, with all the functions.

Needs a lot of training, not every employee can be hands on easily. Needs to be more user friendly!

Ezee Absolute has been an importan tool running our two hotels, it is easy to use and very user friendly. The possibilities are endless and we are always finding a new feature. They are also working constantly to improve the platform which is always a nice plus.

I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.

Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.

I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows for increasing efficiencies when managing front office processes. The product has more than 400 integrations which allows us to provide a seamless integrated solution to our clients. The technology is always in line with industry trends which allows us to offer our clients a competitive edge. The after sale support is phenomenal with the majority of our calls receiving resolution during the first contact. We have used the eZee suite of products extensively implementing it in numerous properties and would highly recommend it to any hotel with the view of improving efficiencies.

Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

Although the support is good, but basic knowledge and functionality of the report is missing. They need to have a solid report for the module which would be check out summary report which shows invoice wise room charges with tax break up, and mode of settlement (cash, bank or credit)

Although the support and team is good, but they are not able to

They really need to work on their reports, which is below par and not suitable for hotels who do group business. For example, The folio list report shows 20 room booked under 1 group as 20 different invoice numbers in the report, where as 1 invoice has been generated for the group. This is a major flaw and concern for hotel doing MICE & group business. Also the Payment detail report doesn't show any tax break up and is suitable for taxation purpose. They need to come with a solution on urgent basis before they start losing clients.

We use eZee absolute across all our 8 Properties, We are impressed with the overall experience and specifically with SSO, Clean UI and for sure user-friendly PMS Software. Team can learn PMS in a day and rollout is quick. Most Importantly very quick and responsive tech support.

Since we have multi-property, Centralised database would have been great help to retrieve data, understand this on the roadmap.

I like the way PMS is designed. Easy to learn . Fast to get required tasks accomplished.

PMS Purchasing & part As it was a bit confusing

Since we are new to hotelier business and wanted to streamline the whole operation remotely, we choose eZee as our partner for our PMS. From the setup to the final live process, we received excellent support from CSR here in Maldives. Anything inbetween, was attended and solved professionally. With regard to the software, I would say it’s all integrated and easy to use, along with the channel manager, you are able to manage a property with less effort, efficient and reliable. We will highly recommend eZee as No.1 PMS for a smooth operation. Thank you very much the eZee team and indeed everything’s very EASY.

After sales is excellent. Ease of use and very much user friendly.

I would say, if you can enhance the overall look of the software, more over the design will be good.

eZee Absolute being a cloud software does not require to be installed on different machines. You simply have to login with your user name and password to login to your hotel account. It is very convenient and easy to use. If by chance there is anything unclear you can call the support team and talk to them directly to get their help.

sometimes the phone support shows up as busy. In such times I normally try their skype or other chat support and get help. Few more feature can still be added to help hoteliers like me.

exposure to online travel portals - anywhere management of software as it is cloud based . ease of use - time management -

ease of use - simple - to the point - hasslefree | all team members are so keen to help - I hardly come across with such team while using any other software - they do anything to get your work done and most important any part of the day or night ( this is fantastic) feel safe and carefree to use the software as help is just a click away anytime - Representative has guided me so well and were always there to help.

billing system - tax system - accounting part | GST NEEDS TO HAVE BILL NO IN ORDER SERIAL WISE - EZEE IS NOT ABLE TO HELP ME WITH THAT - GST PART IS KIND OF VERY COMPLICATED WHEN FEW THINGS COME ACROSS - ALREADY REFERRED SAME TO REPRESENTATIVES

Overall with PMS and POS we were Happy. We shifted recently as we wanted a software with MMS and Finance also included.

The PMS and POS were good. The Demo and Deployment support by Ezee India Team were Good.

Need more upgrdation need to develop accounting, CMMS and MMS.

It's been two years we are using Ezee Absolute software at Roadhouse Hostels and it's very user friendly and cost effective, as the name suggest "Ezee Absolute" its very easy to use. The support team acts promptly to help and clears our doubts very patiently. They are having integration with lots of OTA so suitable for any kind of business small or large.

I wish if there were more customization available for tally integration but still there is nothing to complain about.

Good cloud based PMS system

In the cloud. Many functions, good reporting software. Can track who did what. Can send automated check-in emails etc.

-Should have more options to select what is send automatically to which staff member under email settings general. -In house sheet, showing people staying over, people leaving and people arriving, now only the arrival list is send the departure list is separate. -Reporting should show bookings and revenue per nationality -Should be a way to hide old staff in the user list, the list get really long now.

Easy to handle and always good to use as it is a cloud system, no worries about the data loose and system crash.

sometime slow and we feel a common problem every month that even we paid the Invoice still we are received the Pending reminder. We Suggest extract that user who already paid their part and just send the mail only to them who are still pending.