--- title: "Vrbo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vrbo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vrbo is a good fit for you!" source_url: "https://www.softwareadvice.com/vacation-rental/vrbo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Vrbo](https://www.softwareadvice.com/vacation-rental/vrbo-profile/) / Vrbo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/vacation-rental/vrbo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/vacation-rental/vrbo-profile/alternatives/) # Vrbo User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 111 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.5/5 - Value for money: 3.7/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 58 reviews (52%) - 4 stars: 27 reviews (24%) - 3 stars: 4 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 21 reviews (19%) ### Most mentioned pros - Able to manage all my reservations, guest communications, and bookings easily through my PMS (Lodgify) with seamless connectivity. - with Vrbo travel hotel reservations gets easier with great customer support and flexible policies and payments processes. - The map-based search is especially useful for planning trips around specific geographic areas. ### Most mentioned cons - Some information about a unit is often missing in the owner's description, so you have to read all the reviews to find out something very important, such as there's a strange smell, or the elevator doesn't work, or there's noisy construction going on next door, etc... - Sometimes looks like a clone of other expedia related products. And lacks some forms of originality aside from its unique colour themes - Additionally, we did not receive the address or access code until 4:15 PM, after check-in time, and only after contacting the host. ## Vrbo customer reviews Showing reviews 1-25 of 111 (page 1). ### Use Airbnb, no Vrbo - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered The booking process itself was quick and easy. However, when we arrived at the property, everything was dirty, the floors, the furniture... even the air conditioner looked like it had never been cleaned. When we turned the Air conditioner on, dust billowed into the air, since we had children and allergy sufferers with us, we decided to look for hotel at the last minute, which ended up costing more. We tried contacting the host multiple times that day, and on various other occasions, by phone and email, but we never received a single reply. Even after contacting the Vrbo platform repeatedly to request assistance, explanations, and a partial refund, we made no progress. This shows a complete lack of consideration for customers! Vrbo also offers no way to review or warn other guests about this host's issues; since we didn't actually stay at the property, we couldn't leave a review to warn others. I am outraged: WHY DOES VRBO STILL HOST THIS TYPE OF PERSON? WHY DON'T THEY BAN THEM, GIVEN THAT THEY DON'T COMPLY WITH THE RULES??? They don't even respond to the platform, let alone the customers. It is incredibly frustrating for a customer to go through this, and Vrbo can't even provide a resolution or assistance because they can't get in touch with the host. Why do they still allow this kind of person on the platform? It is outrageous treatment of their customers. Terrible management. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I strongly do not recommend Vrbo. Consider using another platform, like Airbnb, with more reliable customer assistance. #### Cons I strongly DO NOT RECOMMEND booking through Vrbo!!!!! Look for another platform, which has customer service that actually helps, resolves situations, and offers full support. --- ### Good Tech, Bad Customer Support - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Mediocre and I would recommend diversifying to include usage of other tools beyond VRBO. The customer support leaves a lot to be desired when working with VRBO. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I thought it was pretty intuitive to use the platform itself. I enjoy the automation and repeatability within the platform. #### Cons Customer support. Takes forever to get attention to a matter, long wait times on the phone (and email), and they do not provide resolution to the actual stated problems. It's more of a numbers game of hitting ticket close rates versus actually resolving issues. --- ### 414 Langtons Landing South Toledo Bend Host - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Not the greatest. The host was the main problem. The host of Property [sensitive content hidden] was ridiculous about not even letting us use the property after she has the money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like booking the room was easy enough, and I’ve used before. I would’ve used them again, but after this experience no I will not. There’s other platforms for air bnb rentals #### Cons I booked a room were expecting nasty rain and was seeing if I could cancel for a partial refund. I canceled to determine that and was told policy of no refund. Fine with that and I would just take the room. The host refused refund and will not let me use the room either. --- ### Great service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would definitely look on here first. I love all the choices and can find something anywhere I plan on going. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to shop for a house to rent in any location. You can go big or small. We have used it 5 times and have always been pleased. #### Cons Only one comes to mind, one rental was advertised as having air conditioning and didn’t but in Portland OR area most homes do not have it. --- ### Reality check with hopeful expectations! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Regarding my reservation at Property 3702532 (Unit ID 4276677), booked Jan 7–Mar 4, 2026 for 2 adults: Upon arrival, the unit did not match the Vrbo listing and was not in acceptable condition. There was an odor of mold/grease, the floor was slippery, furniture was stained and ripped, kitchen cabinets had grease/lint buildup, and the A/C unit was unsecured with exposed wiring. A TV was mounted over the window in an improvised way. Photos are attached showing the condition and misrepresentation. Additionally, we did not receive the address or access code until 4:15 PM, after check-in time, and only after contacting the host. Due to these issues, I am requesting a resolution/refund. Please confirm receipt and advise on next steps. Photos attached. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros They first took our call but as yet there has been no response since our last conversation with them. #### Cons No follow up from host or VRBO. We have reached out to both parties on numerous occasions but neither taking responsibility. --- ### Vrbo is a great hospital destination - Overall rating: 5/5 - Reviewer: ITORO E. - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered With Vrbo, I was able to get reservations confirmed within 24 hours and got almost instant customer support for post reservation request. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros with Vrbo travel hotel reservations gets easier with great customer support and flexible policies and payments processes. #### Cons Sometimes looks like a clone of other expedia related products. And lacks some forms of originality aside from its unique colour themes --- ### Renters Beware - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Rented a lovely flat in Paris for 2 nights. On our first night, contaminated, foul smelling water came up from shower drain flooding the bathroom, toilet area and spilled into the kitchen. Naturally, We laid towels down to soak up the water. We ended up on the phone / email for ~ 3 hours off and on (til 2 am) with VRBO. VRBO said we need to contact home owner / property manager with no response - property was managed by a 3rd party. We sent pictures to VRBO. Property was unsafe and uninhabitable due to contaminated standing water. We had to move out and find other accommodations for our second night. Our incident was escalated internally to VRBO. I asked for reimbursement for second night because we had to leave the property. Not only did VRBO say no, but basically told me that they did not have sufficient proof of the incident - basically they accused me of lying about what happened. They implied that I could have soaked towels and threw them on the floor. This property also listed an air conditioner and washer - neither were present. I recommended to VRBO that they pull the listing until the issue is mitigated. I also purchased insurance through the VRBO app - useless! It does not cover the erroneous listing or the lack of maintenance of the listing. Bottom line - renters beware. VRBO is not there to support or help the renter - they don't care. I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros There was a wide variety of properties that were easily identified by location. Filters made it easy to target applicable properties #### Cons VRBO and property management Customer Support was lacking after booking and during our stay. After booking - I received no communication from property management despite multiple inquiries using the VRBO app --- ### One of the best apps of its type - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good and an easy user experience compared with other apps and online cottage/holiday booking sites, Managing trips and the One Key integration is a positive. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The filter options are very good and the ability to favourite options you are considering makes it easy to return to them #### Cons If you view listing by 'map' then it can sometimes be a bit difficult to use and select the ones you want to bring up on mobile. Overlap and it still shows the properties which aren't available/don't match your filters. --- ### My $1322 rental balooned to $1926 at checkout - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered When I saw pricing labeled “Total, all fees included,” I reasonably assumed the amount shown was final. Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added. The claim of “all fees included” was directly contradicted by these add-ons. Taxes were especially misleading. VRBO claimed they couldn’t calculate them until checkout, which is simply false. My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings. These properties don’t move, and taxes are a predictable percentage. I was deeply put off by the experience and have committed never to use VRBO again. I now consider it a personal mission to warn others and advocate for transparent pricing. There was also an offer of a $200 discount if I opened a charge card account, this disappered in the billing statement, but a very similar amount was charged as a service fee. What service? It was an electronic transaction, and I did the entry. Service fee is BS, it is just a fee added on to a price that supposedly was all fees included. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Wide Selection of propereties and since I had used VRBO successfully and repeatedly in the past I did not shop and compare. #### Cons Misleading pricing, the ad stated clearly two specific statements that would lead me to believe the cost was much lower. These are Total Price (indicating total), all fees added (yet I had $368.00 in charges labeled as fees). There were popup banners boasting total all fee included pricing. --- ### The BEST way to find spacious lodging! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with Vrbo has been fantastic. It is so much better than staying in a hotel. We save lots of money by having a full kitchen and preparing some of our own meals. We've never had any problem with access or cleanliness. The owners have always been very responsive if we have any questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Vrbo for our vacations all the time. I most like being able to see multiple units on one page, including their distance from key landmarks, like restaurants and shopping. The photos of the interiors of each unit, as well as views from the balcony make it easy to select from among offerings. #### Cons Some information about a unit is often missing in the owner's description, so you have to read all the reviews to find out something very important, such as there's a strange smell, or the elevator doesn't work, or there's noisy construction going on next door, etc... So, I read all reviews. --- ### Great platform, seamless Lodgify connectivity - Overall rating: 5/5 - Reviewer: Cynthia & Ngoc G. - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am happy with VRBO, I believe it is also cheaper than AirBnB from the guest perspective and have had wonderful guests come through this OTA. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, especially with the connection to Lodgify. Able to manage all my reservations, guest communications, and bookings easily through my PMS (Lodgify) with seamless connectivity. Easy to rate guests via the platform. #### Cons The interface maybe isn't as nice as other OTAs. It would be nice of lodging taxes were paid directly as with AirBnB, instead of me manually reporting quarterly to my county, however this is a minor inconvenience. --- ### Booked but NOT Booked Nightmare - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered So I booked a home for our extended family of 8 for a wedding. My sister-in-law from out of state came with her family for this joyous occasion. A week before our rental I continued to receive emails about my rental, including the door code and instructions. Yet when we arrived, the door code was not working. We texted the host via the app but no response. I finally called and someone answered. I explained that the door code was not working. After a pause, he stated that he sold that property 6 MONTHS ago. I then was left to contact Vrbo support. After a half hour support via chat stated that the home was not available for rental since the owner sold the property. Mind you, I booked this property 2 months prior. I was then told by Vrbo that I would receive a refund and that I would be called to help make alternative arrangements. I never received a call, even after the whole weekend trip was finished I never received a call to help with accommodations. I ended up finding 2 rooms last minute for 5 of our party while my wife and daughter stayed at a friends home. The additional cost of the hotel rooms ended up being over $1100. Long story short, after contacting Vrbo support and literally going back and forth for a few weeks, they offered to reimburse me $500 and $250 in One Key cash. I asked for $500 in One Key Cash but they refused. What good is Vrbo if you can't trust the process. Our wedding family gathering turned into us being separated and put a damper on our weekend. We will never again being booking on Vrbo and I suggest everyone the same or you may experience what we did. Thank God we were not out of the country or that would have been a total nightmare. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Easy to use via the App. I was able to communicate with customer service via the app. You can also communicate to the host via the app #### Cons Horrible Customer Service. I was promised a call to help me make alternative arrangments after the Vrbo we reserved was 'not available' because the home was sold. We were told via the app from customer service that someone would call us to help make alternative arrangements but it never happened. --- ### VRBO is the worst platform - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible, stay away from using VRBO. The system is so buggy, the quality of their software is bad, the interphase is not intuitive and is old. Their customer support most of the time have no clue how to help you because they run into the same issue you do, and they have to escalate to development. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly not much, but it does a little bit of extra revenue which honestly for the hassle and effort of dealing with them, it is not worth it. VRBO brings less then 10% of our total bookings. #### Cons Nothing, The software is not intuitive, performance is bad, it always has a lot of bugs, and customer support is not very well trained (most of the time they have to escalate because software doesn't work) --- ### Travel with the accommodations that are important to YOU! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered A great way to travel and quickly see lots of available properties when planning a trip! I think there could be a better way to search for specific accommodations that arn’t in the precurated list. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to search properties at any location for any time. I also like that it displays the price with ‘all fees included’ so you’re not bombarded with a higher price than you’re expecting at checkout. It’s also helpful to see reviews from other people who stayed at the property. #### Cons I know it’s probably a safety measure, however it can be hard to know exactly the location you’re booking without having the address or street number. Property’s can also be misleading and appear better in the listing than in real life. I would also like to be able to search for properties based on key words that are not included in the ‘filters’. --- ### One of the worst vacation rental apps so far. - Overall rating: 1/5 - Reviewer: Heathere H. - Industry: Entertainment - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been horrible. A waste of time so far. The prices and fees are insane. It's a way for people to rent out the smallest space in their houses to get all of their bills paid. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I honestly don't like it. I haven't found 1 good thing about it yet. I keep. Hoping they'll change things and offer more areas and options, but it's a waste of. Time and space. #### Cons There's never anything available in the areas I'm looking for. What they do have available is outrageously expensive. --- ### A Reliable Booking Platform for Travelers and Hosts - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 5001-10000 employees - Product usage: less than 1 year · monthly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It delivers a seamless experience for both travelers and property owners. It’s an innovative platform in the vacation rental market. It is reliable, well-supported, and improving steadily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros A user-friendly software platform for both travelers and property owners. Navigation is straightforward, with clear search filters, responsive design, and high-quality visuals. The map-based search is especially useful for planning trips around specific geographic areas. #### Cons There are occasional lag or clutter when browsing through a high volume of listings, particularly on mobile devices. The checkout process could updated. --- ### VRBO Review - Overall rating: 5/5 - Reviewer: Kari C. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve not ever had a bad experience. I’ve not used it very much because of the safety. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the search option. It’s easy to find properties based on specific criteria you’re looking for. #### Cons Sometimes it’s hard to know if owners are trustworthy, so I feel safer sticking to a hotel. --- ### Great option to get away with! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: a free trial · monthly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It was easy to use. The app downloaded extremely fast and was intuitive to use. There were at on of options to choose from and easy to select where we wanted to go! #### Cons Sometimes the pricing was over our range and certain areas that we wanted to visit didn't have very many options. --- ### A great way to find vacation homes for everyone - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've found some great properties for the family on VRBO. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has an easy to use interface and fees are clearly displayed unlike some other websites. #### Cons It looks so much like expedia now, you can barely tell them apart. --- ### Vrbo Review - Overall rating: 5/5 - Reviewer: Stephanie W. - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Vrbo is very positive. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love to travel, so using Vrbo to search for rentals all over the world is very helpful to me! #### Cons I can't think of anything that I don't enjoy about using Vrbo. --- ### 10/10 renting app for a client - Overall rating: 5/5 - Reviewer: Brittany P. - Industry: Restaurants - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Best renting property app that our company use often #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vrbo is top notch with their services. I enjoy using their app to book properties for the clients #### Cons once or twice it was hard for me to get incontact with the owner of the properties. --- ### Very Good Alternative to AirBnB - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It's been really helpful as an alternative to AirBnB. It also feels like overall there are more reputable places on it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has great search features and the ratings system is solid. #### Cons When I would search for a pool it didn't always actually have pool access. Also, it doesn't flow as well as AirBnB i.e. the UX --- ### Easy to find great vacation homes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. Lots of choices of places to go #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use. I installed the spot and love it #### Cons Sometimes It’s hard to figure out exactly where it is --- ### Great vacation site - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros More options of places to stay, a little cheaper on the rate compared to AirBnb #### Cons Not all properties qualify for payment plans --- ### KNOW BEFORE YOU GO WITH VRBO!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I will NOT plan a vacation, family reunion or gathering, without checking out my options on VRBO. Specifically, I feel like you get more distinguished or upscale properties and reviews from VRBO than other sources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As an avid traveler, VRBO is my "go to" for finding quality vacation rental properties that live up to the online presentations and reviews. You get the real deal...KNOW before you GO with VRBO!! #### Cons Hmmm...I really like everything about this platform from volume of offerings to ability to select preferences, contact the owner, etc. The only thing i dislike is NOT seeing the total price without selecting this option. I would think in most cases, customers would want this information so I think it should be provided automatically. ---