ezyVet Software


 

ezyVet is a cloud-based veterinary practice solution that helps hospitals and clinics manage daily operations. The solution has a calendar management feature to book appointments using color-coding and status flags. The calendar management enables staff to make last minute changes in appointments.

ezyVet enables staff to gain quick information about the patient without clicking the patient's record. The solution has different billing icons to indicate whether the payments are pending receipt or approval. The application has a structured clinical module to store animal records, prescription details, treatment history and appointments in one place. The clinical module allows multiple teams to view and edit patient records at the same time.

ezyVet integrates with Xero banking and accounting solutions so that all customer details, supplier details, customer invoices and payments automatically replicate in Xero. The solution is available on a per month subscription basis.

 

ezyVet - Invoice details
 
  • ezyVet - Invoice details
    Invoice details
  • ezyVet - Medical information
    Medical information
  • ezyVet - Patient schedule
    Patient schedule
Supported Operating System(s):
Web browser (OS agnostic)

47 Reviews of ezyVet

Showing 1-20 of 47

 

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Ciera from Northway Animal Emergency Clinic, PLLC
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

overall great experience, very organized company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

The benefits we are getting, especially with the addition of Smart Flow to complement EzyVet, is more efficiency and time savings for your staff. it is also helped us to get rid of 90% of our paper.

Pros

Has user friendly features that are very time saving for both the vets and the support staff. It has made our work flow quicker and more efficient, and less redundant than our previous software. Everything is well organized in the medical record and gives a very polished and professional finished look to it. This is important to us, as we are a ER referral hospital and our records go back to all the local vet offices. We were looking for a professional looking finished product, and found it with EzyVet

Cons

The hardest part we have found is navigating through the tabs and trying to figure out where you are. It can get confusing when you have multiple tabs open. The accounting and financial side of thing is also a bit more complicated than what we were used to. Its been a bit of a learning curve figuring out how to allocate funds to specific invoices, especially if the client has multiple invoices. This has also made giving refunds tricky as well.

Review Source: Capterra
 

Gladys from Green Dog Dental

April 2018

April 2018

Finally, a user friendly veterinary software that has it all, including a stellar support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

1) UP TO DATE SOFTWARE WITH CUTTING EDGE TECH - some of my favorite easy to use features are: SOCs, master problems, automatic reminders, online booking.
2) USER FRIENDLY - it's easy to navigate! I LOVE the color coding and the tabs make navigating really easy and intuitive!
3) CLOUD BASED SOFTWARE - No more worrying about your servers going down, no more paper record keeping, convenience of logging in from anywhere gives vets and staff the flexibility to work from home or on the road if needed, this is HUGE especially if you have a mobile practice.
4) BEST SUPPORT & LITTLE WAIT TIME TO GET THEM ON THE PHONE- If there's an issue you know you have qualified individuals (SONG) who will be able to help you RIGHT AWAY and not just walk you through but (ANY DESK) remotely log into your device and walk you through your issue, HUGE advantage and a GAME CHANGER! :)
5) IT'S CONSTANTLY IMPROVING - I feel like EzyVet is in perpetual beta - which is what all software companies should be!
6) ONLINE BOOKING - Love the ability to offer our clients the convenience of creating a profile, seeing our schedule and booking online. It's 2018 - everyone uses their smart phones for everything, including vet appts!

Cons

I LOOOVE THIS SOFTWARE - That said, there are a few things I'd love to see improvement on, but they're more development items.
1) Needing to constantly click the save and refresh buttons. It would be amazing if you guys could get to a point where it auto saves like google docs. :)
2) Not able to attach auto generated discharge summaries to automatic emails.
3) Online booking, it's amazing but it still needs minor improvement, which you guys already working on.
THANK YOU!

Review Source: Capterra
 

Rene R from My Pet Mobile Vet

April 2018

April 2018

Excellent customer service. Innovative platform. The future of the veterinary practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Pros

During 2015 and 2016, we tried multiple cloud-based platforms (Idexx Neo, Vet Blue, E Vet Practice), before we settled into EZYVET in April 2017, and have never looked back. EZYVET was able to handle our transition seamlessly, and give a lot of great support. That is one of the best things this company. They provide excellent customer service and are very responsive to any requests. Their platform is very user-friendly, and I love having access to all our patient information, from home. One of the features that we absolutely love is their automated texting and email reminders. This is a very powerful tool in the software, and we have seen the number of appointments made in our practice go up 30% in the past year. We attribute this to the features of this software. That is very exciting for a practice such as ours, who relies so heavily on non-verbal communication with our clients. Currently, between texts and email appointment requests, we are finding that almost 50% of clients are requesting and making appointments through emails and texts (and not phone calls). This is the future of veterinary practice, and EZYVET is ahead of the curve. They also have an online booking system feature which is very exciting. We have a BOOK ONLINE button on our website that automatically creates a new client/ patient profile directly onto the software. Another great feature. Very happy with the software and the customer support.

Cons

Works optimally on google chrome. Not so great on Safari (for MAC users), but EZYVET support has been very responsive to this, and its improving daily. Online scheduler is a work in progress. But progress has been made.

Review Source: Capterra
 

Gianna from Heartland Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Once properly trained on Ezyvet, this program meets the needs of a busy multi-doctor vet practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Ezyvet meets the software needs of a busy vet practice. Its integrated text messaging and email capabilities are improving client communications. Its integration with Smart Flow is improving the tracking of hospitalized patients.

Pros

This product is cloud based, making it accessible from any computer or device with internet, WiFi, or data plan capabilities. We have had instances where we have lost internet, but I was able to access and use the program with ease via my iphone.
I enjoy Ezyvet's text message communication capability. Any text communication is automatically entered in a client's communication log. Email is the same way.
Ezyvet sends someone to train and assist your staff the first week that you implement Ezyvet. This was VERY helpful and vital to our success with Ezyvet. Also, Ezyvet's technical support is prompt in addressing any issue that you may have, even if there is not an immediate fix to the problem.
Although this software seems very complicated upon first glance, once trained, this software is relatively easy to use, and it meets the needs of a busy practice.

Cons

First of all, price. Ezyvet is expensive. Be prepared to spend some money for this program. Also, the company is based out of New Zealand, so the time difference was a little inconvenient during the training process. Another thing to note is that this is a newer software, meaning that there are some features that do need improvement. Finally, there is no payment system intergrated with the software, meaning you must find a separate merchant service. This leaves room for error when entering payment amounts from Ezyvet into your credit card software.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: February 2018

February 2018

 

Hi Gianna,

Thank you for taking the time to post your feedback on our product!

We have a fantastic new payment processing integration with PayJunction that you should check out - https://blog.ezyvet.com/integrated-payments-solution-with-payjunction.

In addition, our Dallas office is now open, so we have trainers based in NZ, UK and US timezone!

-The ezyVet team

 

Jacqui from Apex Cardiology

February 2018

February 2018

Fantastic software with great support from EzyVet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Support

Overall improvement in efficiency. Easier to organise my day. Easier invoicing. Easier reporting. Completely paperless.

Pros

The functionality is great. It is very easy to see what I'm booked to do when, who I need to call, which reports are outstanding and to do my invoicing.

Cons

The set up process is time consuming and the method for creating templates using picklists isn't straight forward.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: February 2018

February 2018

 

Thanks Jacqui for your positive comments!

-The ezyVet team

 

Derek from Veterinary Specialty Hospital (VSH)
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

The software is intuitive and easy to sue.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

The ability to put everything into one software rather than relying on several different ones. Also if this software doesn't have the feature it will find the best available software to integrate with it.

Pros

Creation of personal template
Ability fo the software to be upgraded
Good and quick support
The cloud base software makes assessing it anywhere in the world very easy

Cons

The only cons that I can think of is that, the request of improvement in software can take some time to occur

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: February 2018

February 2018

 

Hi Derek,

Thank you for taking the time to leave a positive review on our software. We look forward to continue working together in future!

-The ezyVet Team

 

James from Peninsula Veterinary Surgery

November 2017

November 2017

Up and running with great guidance from the ezyvet team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Pros

Cloud based is awesome. Well presented and all the functionality we need. Support before during and after implementation has been great.

Cons

The in house communications and the email system is a little clunky. Cloud based is reliant on our wonderful NBN. No more need be said.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: December 2017

December 2017

 

Hi James,
Thank you for taking the time to write a review about ezyVet software. We are glad to hear you enjoyed the implementation experience. If you have any specific suggestions on how you think we can improve our communication systems please feel free to submit a feature request on the forum located on the help tab in ezyVet.
Many thanks,
The ezyVet Team

 

Lindsay from Heartland Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

We are still new users and still in the learning process. So far we are enjoying it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is cloud based. It is also easy to customize features of it They require on site training during your first week. They trainer they sent to work with us was great.

Cons

There are some tasks that seem to involve way to many steps to get to your end result. I feel many things could be simplified and still have the same end result .

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: October 2017

October 2017

 

Hi Lindsay,

Thank you for taking the time to write a review about your experience this far with ezyVet. We are glad you enjoyed your onsite trainer during the implementation process.

We understand everyone has varying suggestions on how ezyVet may be simplified to suit your workflow. Please feel free to submit a feature request to our support team if you have a specific improvement you would like to see. With enough information we will post the improvement to our feature request forum for other users to vote if they think the improvement would benefit them also.

Thanks,
The ezyVet team.

 

Roni from Bli Bli Veterinary Surgery

October 2017

October 2017

It was a big decision to change our Practice software but we're so glad we did. We have no regrets.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

EzyVet has improved our business with better management tools, giving us the opportunity to provide better customer service and increase our profitability.
Being web based we have simple access from anywhere - at any time. We can monitor the day in real time and communicate with staff even when we are offsite.
The integration with our suppliers makes ordering and receiving simple - and has refined our control of stock levels. Live updates of product costs mean we can maintain our markups without effort.
The communication system is one of my favourites. Reminders and marketing are so easy. We now automatically send reminders before appointments, schedule phone calls after surgery, and have a large range of automated mail outs.
New features are added regularly and our requests for additional features are also considered. Record searches and reporting ability is extensive. The help pages are complete and easily understood with up to date screen shots, and the support staff are always quick to answer questions.

Cons

Printing through Adobe is a bit slow. It takes time to download each invoice/receipt and print a copy for Clients - perhaps 10-20 seconds.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: October 2017

October 2017

 

Hi Roni,

Thank you very much for taking the time to write this wonderful review. We are delighted to hear that ezyVet's automation and management tools are helping improve your business.

In regards to the printing speed issues with Adobe, you can solve this by simply enabling google cloud print for one click printing. Our support team will reach out to see if you need any assistance setting this up.

We look forward to assisting with future successes and business development for your clinic.

The ezyVet team.

 

Darren from Dandenong Veterinary Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Absolutely no regrets. An incredibly comprehensive software platform. Detailed, customisable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saving
Improved fee capture
Consistent record keeping
Detailed record keeping
Team accountability
Streamlining practice systems
Ease of reminder burdens
Great client communication
Reporting tools are great
Customisation is incredible
Support is fantastic
Integration is well executed

Pros

I do not see me ever needing to change practice software ever again. Put simply, this program does an amazing job of automating my vision of how our practice Standards Of Care are managed, and I can do practically everything I want it to. I love how so many parts of this program allow significant time saving steps, and there is lot of automation. The more you customise, the better this gets, so use these features!

This program is very well layed out. Whilst it might be a struggle at first to ensure your entire team is on board with where/how to do specific (practice-customised) tasks, the importance and ease of finding that specific information later is self-evident.

The tracking of changes significantly increases accountability and ensures team consistency.

The integration is amazing - with laboratories, S8 log book, SmartFlow and more! The autobilling and record keeping is a breeze!
If anyone in the team has questions that only ezyVet can answer, the Support system is superb. You can call up if it is a critical issue, or send a written request and rank it's importance. They are very responsive and changes or ideas are also warmly received.

I am only just now starting the analysis of data and learning how and what data I want from the program. I am confident even before this review that the program is allowing me to better understand where to focus my attention on business development and financial goals.

I know any feedback for improvements is valued.

Cons

There is truly nothing I don't like.

Some of the challenges: In order to truly get the best results, you have to understand how the program works, and put in the necessary hours to learn how to customise your own practice program. This time investment can be a very daunting pre-changeover and you will need an ongoing interest to push the program to it's limits as you learn the amazing features over time. If you are not dedicated to put in the hours, then you can't complain it doesn't do what you want. Remember - set it up once and it is there forever more! I have heard users unhappy about how certain features work, only to delve deeper and find that they really had no idea/interest about how to customise their so called "problem", or the immense value as to WHY something is as it is.

I am a "details" personality type, and I had intentions to customise a lot of the functions pre-changeover. I could foresee that there was a need for significant time investment in personalising this program long-prior to the changeover date. I would have favoured being permitted to have the access and software training much earlier in the induction process to ease this anticipated time burden. But I understand that that has been addresses with my feedback for others.

Any internet based cloud program will suffer from gremlins of dropping requests on occasion, requiring you to reload the page, but that is not unique to ezyVet. Yes, annoying, but that's the internet - suck it up!

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: October 2017

October 2017

 

Hi Darren,

Wow, thank you for the positive and in depth review. We really appreciate your feedback and hope your comments will help give insight to other clinics considering moving to ezyVet.

We are thrilled to hear you are so happy with many aspects of our system and service.

We hope you continue to enjoy your beautiful veterinary software and look forward to working with you in the future to ensure our system provides the best possible service for you and other users alike.

The ezyVet team.

 

Kat from Penny Paws Animal Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Innovative technology that greatly improves patient standard of care! Love using the software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better patient care, less missed charges, paperless operations, efficient and user friendly.

Pros

Very user-friendly, efficient to use. Love how billing triggers can be generated from the patient's chart that feed through to the invoice. Ezyvet is constantly improving and adding new features and listens to their customers. It has been a game changer for our clinics.

Cons

Reporting capabilities for the performance summary need to be improved. Overall the reports are good but with a multi-location practice, it would be nice to see more features being accurately divisionalized and a correct ACT being added. Also would like to see webinars being scheduled on a more frequent basis at more US friendly times.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: September 2017

September 2017

 

Hi Kat,

Thanks for the review, we strive to continue to improve our software and customer feedback is key to drive what new features we bring out next.

We will pass on the reporting improvement request to our feature request administrator!

The ezyVet Team

 

Ktanaw from Wise Owl Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

So Far So Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Cloud-based, easy to access, 24/7 support, automatic billing (we don't have to input charges much anymore!)

Pros

We are still in the setup phase of transferring to ezyVet. The process is very meticulous and well thought out. Most other companies convert your data and that's it. It's up to you to train your staff and figure out how to set everything specific to your clinic.

ezyVet takes all that uncertainty out of the equation from the beginning. They have a full list of all the tasks that need to be completed to switch to their software, from pre-training information, to helping you set up templates, to working with your project team. They help you get everything set up BEFORE your staff begins to use the software, so it is all there from the onset. Whatsmore, they send implimentors out to work side-by-side with your staff in the first week your clinic "goes live."

The ease of use and cloud-based system is also a major reason we chose this software. You can do almost everything from the appointment screen so you're not clicking on an obnoxious number of buttons to get something done. Plus they integrate with our lab equipment and other software to help your efficiency and bottom line.

Cons

It is so EXPENSIVE! I would say this is probably the largest con to ezyVet. If you're going to use the majority of the features and capabilities the software allows for, it is worth it. But if you're just going to use the basics, you may be financially better off going with another company.

Also, the transition period is longer than most other companies (about 6 months compared to 1-2). This is largely due to the great detail and care they take to ensure everything is there and good to go from the start. So the timing is the trade-off on this aspect.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: September 2017

September 2017

 

Hi Ktanaw,

Thank you for your raving review, we are thrilled to hear your implementation is going well.

We understand upfront costs can be hard for everyone but you can rest assure that it will be all worth it.

Enjoy your beautiful veterinary software.

The ezyVet team

 

Genel from Veterinary Dental Services, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Customer service is wonderful and always available. Our implementation team were wonderful!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
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Pros

Very detailed and robust.
Can do everything I ever wished a Practice Management Software could do
The ability to customize summaries for referring veterinarians and clients is great

Cons

A little difficult to learn for new users as there are multiple ways to complete a task
The invoicing of patients is a little unusual with the allocating of funds

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: July 2017

July 2017

 

Hi Genel,

Thank you very much for the review!

Enjoy your beautiful veterinary software.

The ezyVet team

 

Peggy from Metropolitan Emergency Animal Clinic
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Love this system and love the responsiveness of the whole team.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
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Support

Great system for managing a growing emergency clinic.

Pros

Pretty much everything. Very easy to use. Team picked it up very quickly and the on-site training was amazing.

Cons

Reporting still needs work but it gets better all the time. I need one hundred words but I do not have anything to add so am filling in this space with randomness.

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: June 2017

June 2017

 

Hi Peggy,

Thanks for taking the time to write this awesome review!

The ezyVet Team

 

Cori from Prytania Veterinary Emergency Services

April 2017

April 2017

Couldn't be happier with our decision to switch to Ezyvet!

Ease-of-use

Functionality

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I couldn't be happier with our new system!! The launch went so well this week and customer service were amazing! I can see now why the training costs what it does it's worth every penny!! One of my doctors (who was very skeptical when I told her about this software change) said to me this morning that she really likes how this has streamlined her workflow. That is a huge compliment coming from her as she is difficult to impress! Thank you for following up with us during our decision making process this was most definitely the right decision for us!!

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: May 2017

May 2017

 

Hi Cori

Thank you for the awesome review - it is great to hear you and your team are so happy about your switch to ezyVet. It is wonderful to hear we have assisted in streamlining your workflow.

We look forward to watching your business grow and thrive. Enjoy your beautiful veterinary software.

The ezyVet Team

 

Jenna from Vet Around Town
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Very happy with ezyVet!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

When planning to open a new mobile vet practice, I wanted to start fresh with the best medical records program that I could find. After researching multiple different programs (and having disappointing experiences with others in the past), I found that ezyVet fits perfectly with my needs. It's conveniently cloud-based and works great for a paperless practice. The templates and automated processes make my day so efficient. Plus, the design is modern and tasteful.

There was a moderately intensive set-up process which was absolutely worthwhile - they want to make sure that everything is ready to roll when it's time to launch. I have to send a major shout-out to Tim for his patience and kindness during our multiple webinars and emails. Even though I'm a solo practitioner, ezyVet makes me feel as valued as any larger client. I would not hesitate to recommend this program to anyone looking for a new veterinary records program, in fact I brag about it every chance I get!

Pros

Ease of use
Automatic features and templates
Appealing design
Integration with Idexx and Xero

Cons

None

Review Source: Capterra

  Response: ezyVet, ezyVet

Date: March 2017

March 2017

 

Hi Dr. Scibilia,

Thank you for the wonderful review. We're delighted to hear that you are enjoying your new veterinary software.

We look forward to watching your business grow and thrive.

The ezyVet Team

 

Eric from Orchard Park Veterinary Medical Center
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Give ezyVet a Look for Your Veterinary Practice

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

Our 24/7 emergency and specialty referral veterinary hospital has been using ezyVet for over 2 years now and it suits our needs well. Medical records are incredibly important to our hospital and how we practice medicine. The way the software is set up puts an emphasis on accurate, complete and user friendly medical records.
We love that it is web based and as such it is rarely if ever down. The are constantly aiming to improve the software and in the time that we have been using it they have made many improvements and it has truly come a long way.

Review Source: Capterra
 

G from Denton County Animal ER
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Highly recommend!!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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We are a brand new user of the ezyVet veterinary software program - ~4 weeks as of this date. First, this is an excellent software program. I've been in the veterinary field 20+ years and have used numerous systems including Cornerstone, Impromed, Animal Intelligence, Avimark, Via and DVMax, just to name a few. This software is well thought out, intuitive and packed with an enormous amount of powerful features. Can't wait to maximize it! Second, careful thought was put into the implementation of this program. Having a solid system in place is an essential step in the process, as opposed to releasing a program that is nowhere near ready for the general public which I have experienced in the past. Closely trailing those items is support for the product and the people involved in the implementation process. SUPER important... and ezyVet has nailed it.

My experience from the beginning of this process, beginning with Jesse Myles, has been nothing short of outstanding. Jesse was readily available to answer my questions and was very knowledgeable about the system. He helped move the process along efficiently which I'm appreciative of given our dire situation with our current system.

As far as the actual implementation went, I can't even begin to describe how EXCEPTIONAL Jess and Tim were from day one all the way through. They are on the front lines of this whole thing so it's essential to have a stellar staff to work out the kinks and finalize the implementation. Jess and Tim went above and beyond. My entire staff loved them and I was actually sad to see them go, honestly. They worked tirelessly, late into the night (with our weird hours) and answered every single question my staff or I had with professionalism and patience. It is rare it to find this kind of service. These are two people that care about the product, know it inside and out and are just generally great humans. It's a trifecta situation ;) I just wanted to emphasize this because as a business owner, I value my great staff enormously and know that they make or break us. I know how rare it is to find hard working people that care about what they do.

Since implementation, EVEN IN THE FACE OF A NEW SYSTEM, our efficiency has improved dramatically. I would highly recommend this program!

Pros

Easy to learn / intuitive, packed with features, customizable, great support so far

Cons

Haven't found anything yet.

Review Source: Capterra
 

Ebony from Midwest Veterinary Centre
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Ezy Vet.... The name says it all :) AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We would like to commend Sophie Griffiths our software implementer on her insanely amazing training techniques, knowledge and support :) Sophie is seriously AMAZING!
We have changed software 3 or 4 times in the past and I have to say, this has been the smoothest transition we've ever had.
I was so impressed with all of the pre-transition homework they did for us with our current software and how organised everything was from their end!!!
So far we haven't had any major issues and for any minor glitches we'eve experienced (which is barely any) we've received such a high level of customer service and support from their entire team.
The team at Ezy Vet know their stuff and as cliche as it sounds.... they don't call it "EzyVet' for nothing, it really is easy :)

Thank you thank you thank you from all of us at Midwest Veterinary Centre for making this such a walk in the park for us!!!

Pros

how ezy it is to use

Cons

the reporting functions are a bit out dated and painful to use but they're always open to new suggestions :)

Review Source: Capterra
 

Jenny from Jacqui Patersons Vets
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Veterinary software for the modern age!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were helped through the somewhat difficult process of changing practice management systems by an extremely helpful and friendly team. Considering 50% of this was done remotely as the London office had not yet opened, there were no issues with communication at all. Training was given remote connection. Our contact Jess couldn't have been more helpful during 'go live' she was calm even when being asked 100 questions by stressed staff member, we really felt she was one of our team while she was here and continues to be a massive support for us. Ezyvet is a a completely different level from the PMS we had previously but we have found it very user friendly, if you can use a pc, you can use Ezyvet.

Pros

Ezyvet has helped us to stream line our procedures, the automated reminders for vax,wormer,flea treatment and appointments basically runs its self. Client comminication in itself is so much easier with Ezyvet as a SMS or email can be sent to the client direct from the system. The lab results attach directly from the lab to the patients file and notifies the vet which takes out a lot of time for reception who now do not need to spend hours attaching emails. There are lots of pros compared to our old system so it is difficult to list them all.

Cons

Some small details didn't come over correctly from our old system but I think this is more the fault of the old system than of Ezyvet.

Advice to Others

The super user should try to book themselves time out during the 'go live' period to implement all of the changes, also anyone closely involved in pricing ie practice owners so that they are not trying to multi task during this time (not really a software problem but I would recommend for anyone changing systems)

Review Source: Capterra