ezyVet is a cloud-based veterinary practice solution that helps hospitals and clinics manage daily operations. The solution has a calendar management feature to book appointments using color-coding and status flags. The calendar management enables staff to make last minute changes in appointments.
ezyVet enables staff to gain quick information about the patient without clicking the patient's record. The solution has different billing icons to indicate whether the payments are pending receipt or approval. The application has a structured clinical module to store animal records, prescription details, treatment history and appointments in one place. The clinical module allows multiple teams to view and edit patient records at the same time.
ezyVet integrates with Xero banking and accounting solutions so that all customer details, supplier details, customer invoices and payments automatically replicate in Xero. The solution is available on a per month subscription basis.
Roni from Bli Bli Veterinary Surgery
EzyVet has improved our business with better management tools, giving us the opportunity to provide better customer service and increase our profitability.
Being web based we have simple access from anywhere - at any time. We can monitor the day in real time and communicate with staff even when we are offsite.
The integration with our suppliers makes ordering and receiving simple - and has refined our control of stock levels. Live updates of product costs mean we can maintain our markups without effort.
The communication system is one of my favourites. Reminders and marketing are so easy. We now automatically send reminders before appointments, schedule phone calls after surgery, and have a large range of automated mail outs.
New features are added regularly and our requests for additional features are also considered. Record searches and reporting ability is extensive. The help pages are complete and easily understood with up to date screen shots, and the support staff are always quick to answer questions.
Printing through Adobe is a bit slow. It takes time to download each invoice/receipt and print a copy for Clients - perhaps 10-20 seconds.
Darren from Dandenong Veterinary Hospital
Employees number: 11-50 employees
Improved fee capture
Consistent record keeping
Detailed record keeping
Streamlining practice systems
Ease of reminder burdens
Great client communication
Reporting tools are great
Customisation is incredible
Support is fantastic
Integration is well executed
I do not see me ever needing to change practice software ever again. Put simply, this program does an amazing job of automating my vision of how our practice Standards Of Care are managed, and I can do practically everything I want it to. I love how so many parts of this program allow significant time saving steps, and there is lot of automation. The more you customise, the better this gets, so use these features!
This program is very well layed out. Whilst it might be a struggle at first to ensure your entire team is on board with where/how to do specific (practice-customised) tasks, the importance and ease of finding that specific information later is self-evident.
The tracking of changes significantly increases accountability and ensures team consistency.
The integration is amazing - with laboratories, S8 log book, SmartFlow and more! The autobilling and record keeping is a breeze!
If anyone in the team has questions that only ezyVet can answer, the Support system is superb. You can call up if it is a critical issue, or send a written request and rank it's importance. They are very responsive and changes or ideas are also warmly received.
I am only just now starting the analysis of data and learning how and what data I want from the program. I am confident even before this review that the program is allowing me to better understand where to focus my attention on business development and financial goals.
I know any feedback for improvements is valued.
There is truly nothing I don't like.
Some of the challenges: In order to truly get the best results, you have to understand how the program works, and put in the necessary hours to learn how to customise your own practice program. This time investment can be a very daunting pre-changeover and you will need an ongoing interest to push the program to it's limits as you learn the amazing features over time. If you are not dedicated to put in the hours, then you can't complain it doesn't do what you want. Remember - set it up once and it is there forever more! I have heard users unhappy about how certain features work, only to delve deeper and find that they really had no idea/interest about how to customise their so called "problem", or the immense value as to WHY something is as it is.
I am a "details" personality type, and I had intentions to customise a lot of the functions pre-changeover. I could foresee that there was a need for significant time investment in personalising this program long-prior to the changeover date. I would have favoured being permitted to have the access and software training much earlier in the induction process to ease this anticipated time burden. But I understand that that has been addresses with my feedback for others.
Any internet based cloud program will suffer from gremlins of dropping requests on occasion, requiring you to reload the page, but that is not unique to ezyVet. Yes, annoying, but that's the internet - suck it up!
Kat from Penny Paws Animal Clinic
Employees number: 11-50 employees
Better patient care, less missed charges, paperless operations, efficient and user friendly.
Very user-friendly, efficient to use. Love how billing triggers can be generated from the patient's chart that feed through to the invoice. Ezyvet is constantly improving and adding new features and listens to their customers. It has been a game changer for our clinics.
Reporting capabilities for the performance summary need to be improved. Overall the reports are good but with a multi-location practice, it would be nice to see more features being accurately divisionalized and a correct ACT being added. Also would like to see webinars being scheduled on a more frequent basis at more US friendly times.
Ktanaw from Wise Owl Animal Hospital
Employees number: 11-50 employees
Cloud-based, easy to access, 24/7 support, automatic billing (we don't have to input charges much anymore!)
We are still in the setup phase of transferring to ezyVet. The process is very meticulous and well thought out. Most other companies convert your data and that's it. It's up to you to train your staff and figure out how to set everything specific to your clinic.
ezyVet takes all that uncertainty out of the equation from the beginning. They have a full list of all the tasks that need to be completed to switch to their software, from pre-training information, to helping you set up templates, to working with your project team. They help you get everything set up BEFORE your staff begins to use the software, so it is all there from the onset. Whatsmore, they send implimentors out to work side-by-side with your staff in the first week your clinic "goes live."
The ease of use and cloud-based system is also a major reason we chose this software. You can do almost everything from the appointment screen so you're not clicking on an obnoxious number of buttons to get something done. Plus they integrate with our lab equipment and other software to help your efficiency and bottom line.
It is so EXPENSIVE! I would say this is probably the largest con to ezyVet. If you're going to use the majority of the features and capabilities the software allows for, it is worth it. But if you're just going to use the basics, you may be financially better off going with another company.
Also, the transition period is longer than most other companies (about 6 months compared to 1-2). This is largely due to the great detail and care they take to ensure everything is there and good to go from the start. So the timing is the trade-off on this aspect.
Genel from Veterinary Dental Services, LLC
Employees number: 11-50 employees
Very detailed and robust.
Can do everything I ever wished a Practice Management Software could do
The ability to customize summaries for referring veterinarians and clients is great
A little difficult to learn for new users as there are multiple ways to complete a task
The invoicing of patients is a little unusual with the allocating of funds
Peggy from Metropolitan Emergency Animal Clinic
Employees number: 1,001-5,000 employees
Great system for managing a growing emergency clinic.
Pretty much everything. Very easy to use. Team picked it up very quickly and the on-site training was amazing.
Reporting still needs work but it gets better all the time. I need one hundred words but I do not have anything to add so am filling in this space with randomness.
Cori from Prytania Veterinary Emergency Services
I couldn't be happier with our new system!! The launch went so well this week and customer service were amazing! I can see now why the training costs what it does it's worth every penny!! One of my doctors (who was very skeptical when I told her about this software change) said to me this morning that she really likes how this has streamlined her workflow. That is a huge compliment coming from her as she is difficult to impress! Thank you for following up with us during our decision making process this was most definitely the right decision for us!!
Jenna from Vet Around Town
Employees number: 1 employee
When planning to open a new mobile vet practice, I wanted to start fresh with the best medical records program that I could find. After researching multiple different programs (and having disappointing experiences with others in the past), I found that ezyVet fits perfectly with my needs. It's conveniently cloud-based and works great for a paperless practice. The templates and automated processes make my day so efficient. Plus, the design is modern and tasteful.
There was a moderately intensive set-up process which was absolutely worthwhile - they want to make sure that everything is ready to roll when it's time to launch. I have to send a major shout-out to Tim for his patience and kindness during our multiple webinars and emails. Even though I'm a solo practitioner, ezyVet makes me feel as valued as any larger client. I would not hesitate to recommend this program to anyone looking for a new veterinary records program, in fact I brag about it every chance I get!
Ease of use
Automatic features and templates
Integration with Idexx and Xero
Eric from Orchard Park Veterinary Medical Center
Employees number: 51-200 employees
Our 24/7 emergency and specialty referral veterinary hospital has been using ezyVet for over 2 years now and it suits our needs well. Medical records are incredibly important to our hospital and how we practice medicine. The way the software is set up puts an emphasis on accurate, complete and user friendly medical records.
We love that it is web based and as such it is rarely if ever down. The are constantly aiming to improve the software and in the time that we have been using it they have made many improvements and it has truly come a long way.
G from Denton County Animal ER
Employees number: 11-50 employees
We are a brand new user of the ezyVet veterinary software program - ~4 weeks as of this date. First, this is an excellent software program. I've been in the veterinary field 20+ years and have used numerous systems including Cornerstone, Impromed, Animal Intelligence, Avimark, Via and DVMax, just to name a few. This software is well thought out, intuitive and packed with an enormous amount of powerful features. Can't wait to maximize it! Second, careful thought was put into the implementation of this program. Having a solid system in place is an essential step in the process, as opposed to releasing a program that is nowhere near ready for the general public which I have experienced in the past. Closely trailing those items is support for the product and the people involved in the implementation process. SUPER important... and ezyVet has nailed it.
My experience from the beginning of this process, beginning with Jesse Myles, has been nothing short of outstanding. Jesse was readily available to answer my questions and was very knowledgeable about the system. He helped move the process along efficiently which I'm appreciative of given our dire situation with our current system.
As far as the actual implementation went, I can't even begin to describe how EXCEPTIONAL Jess and Tim were from day one all the way through. They are on the front lines of this whole thing so it's essential to have a stellar staff to work out the kinks and finalize the implementation. Jess and Tim went above and beyond. My entire staff loved them and I was actually sad to see them go, honestly. They worked tirelessly, late into the night (with our weird hours) and answered every single question my staff or I had with professionalism and patience. It is rare it to find this kind of service. These are two people that care about the product, know it inside and out and are just generally great humans. It's a trifecta situation ;) I just wanted to emphasize this because as a business owner, I value my great staff enormously and know that they make or break us. I know how rare it is to find hard working people that care about what they do.
Since implementation, EVEN IN THE FACE OF A NEW SYSTEM, our efficiency has improved dramatically. I would highly recommend this program!
Easy to learn / intuitive, packed with features, customizable, great support so far
Haven't found anything yet.
Ebony from Midwest Veterinary Centre
Employees number: 2-10 employees
We would like to commend Sophie Griffiths our software implementer on her insanely amazing training techniques, knowledge and support :) Sophie is seriously AMAZING!
We have changed software 3 or 4 times in the past and I have to say, this has been the smoothest transition we've ever had.
I was so impressed with all of the pre-transition homework they did for us with our current software and how organised everything was from their end!!!
So far we haven't had any major issues and for any minor glitches we'eve experienced (which is barely any) we've received such a high level of customer service and support from their entire team.
The team at Ezy Vet know their stuff and as cliche as it sounds.... they don't call it "EzyVet' for nothing, it really is easy :)
Thank you thank you thank you from all of us at Midwest Veterinary Centre for making this such a walk in the park for us!!!
how ezy it is to use
the reporting functions are a bit out dated and painful to use but they're always open to new suggestions :)
Jenny from Jacqui Patersons Vets
Employees number: 11-50 employees
We were helped through the somewhat difficult process of changing practice management systems by an extremely helpful and friendly team. Considering 50% of this was done remotely as the London office had not yet opened, there were no issues with communication at all. Training was given remote connection. Our contact Jess couldn't have been more helpful during 'go live' she was calm even when being asked 100 questions by stressed staff member, we really felt she was one of our team while she was here and continues to be a massive support for us. Ezyvet is a a completely different level from the PMS we had previously but we have found it very user friendly, if you can use a pc, you can use Ezyvet.
Ezyvet has helped us to stream line our procedures, the automated reminders for vax,wormer,flea treatment and appointments basically runs its self. Client comminication in itself is so much easier with Ezyvet as a SMS or email can be sent to the client direct from the system. The lab results attach directly from the lab to the patients file and notifies the vet which takes out a lot of time for reception who now do not need to spend hours attaching emails. There are lots of pros compared to our old system so it is difficult to list them all.
Some small details didn't come over correctly from our old system but I think this is more the fault of the old system than of Ezyvet.
The super user should try to book themselves time out during the 'go live' period to implement all of the changes, also anyone closely involved in pricing ie practice owners so that they are not trying to multi task during this time (not really a software problem but I would recommend for anyone changing systems)
Catherine from University Veterinary Hospital
Employees number: 11-50 employees
We took our conversion from cornerstone to ezyvet seriously...and they did too. We studied and they taught. We split our team into departments and they came in on off days to take webinars. I wish we had a handle on our inventory and AR before the switch (don't we all) but the conversion occurred and now we can fine tune. They not only are a vet software company, they understand the business of running a vet clinic and made some great suggestions...from inventory management to pricing to customer service.
There are many many more pros than cons. We would do this conversion again and again. It is cloud based!! We have enjoyed being at any computer or iPad and doing what we need to do. We are not tied down to the office anymore. I can leave the practice and then tap into the website when I need to update a record or check on something. The flexibility is limitless. So glad our future is here! The records that you can "pull" together in a summary for a case in just one click is amazing...from SOAP to meds to bloodwork to radiographs to master problems...all in one report. In a few clicks we can text or email clients - the communication is just awesome! My favorite is the memo section that allows full team and one on one team member communcation. No more checking my email or texts all day from staff...its right on my computer screen.
I do think the process of running/prepping for end of month and preparing statements has too many steps, but I have not run it yet so it may be because I am not comfortable with the process...TBD. The SOCs are great, however the term treatment is automatically added and is confusing to clients during written communication. The support is fast and good most of the time, however we have had some issues with scheduling webinars and either running out of time or the time change is off. It is awesome that screen shots are easily generated when you have a question when in use and can send to them immediately - however the turn around can be slow at times.
Take the plunge, take it now! This is the future and you can have it now. My practice is eager to learn everything, but we are trying to pace ourselves. We have had ezyvet for 30 days.. Hoping to make them proud of how we use the software.
Michael from Frisco Emergency Pet Care
Employees number: 11-50 employees
We recently installed EzyVet in a brand-new emergency facility in the US. We chose it for several reasons - EzyVet integrates with SmartFlowSheet, which was a must for us. The ease of use and logical flow decrease training time. It is highly templated, and customer support does an excellent job of helping you understand the process for template creation. Although it isn't advertised as "medical records driven," if you set it up correctly, the only time you look at an invoice is to verify charges - everything comes from the medical record (or SmartFlowSheet). Integration with Xero was a big plus, as is the integration with our main distributor, which simplifies inventory and ordering.
Integrates fully with SmartFlowSheet
Integrates with Xero
Integrates with MWI
Logical flow and layout
Ease of communication with clients and with referring veterinarians
Cloud-based, no servers to purchase or deal with
Electronic signature capture (see below as well)
They're in NZ (may not be a benefit for some, but we are only open at night, so the time difference is in our favor).
We use iPads in our consultation rooms, to go over estimates and get signatures. Because we have Apple TVs in each consultation room, it is easy to use AirPlay to review estimates (or radiographs, because ours is also cloud-based) on the TV. But using an iPad for signature capture is a little tricky, and it took us a while to figure out the sequence.
We couldn't be happier with our combination - we use EzyVet for our PMS, which integrates with our accounting package (Xero) and with MWI (our distributor). It also seamlessly integrates with SmartFlowSheet, which itself communicates with our Digicare monitor. We get beautiful, accurate PDF treatment charts (and anesthesia charts that virtually make themselves) attached to our records, and are easy to share with our referring veterinarians. I looked at other software, after previously using Cornerstone, ImproMed, Intravet, and Animal Intelligence. Very, very happy that we made the decision we did. Feel free to contact me.
James from IndyVet
Employees number: 51-200 employees
Having had experience with two other veterinary software systems, I was very pleased with the transition to ExyVet. The pre-transition preparation, data transfer, and testing was on time and very well sequenced so that it came off without much difficulty. The "D-Day" of cut over was relatively smooth and painless. Obviously no major software transition is going to be completely painless when dealing with over 60 employees, but I will say that it was as painless as it possibly could have been. I was very pleased with the help we had on-site for the first week of the transition. Their help in developing new standard operating procedures to assist in integrating the software into our normal work flow was outstanding. I would recommend EzyVet without reservation.
It is intuitive, well integrated, very well thought out as to efficient work flow sequences, and is always being upgraded to suit the needs of the customer. Being cloud based, something can be fixed or changed (when needed) very quickly in a matter of minutes. The medical record is very well thought out and useful; easy to navigate. The ability to pull up records from any computer anywhere and see lab results, x-ray reports, ultrasound reports, client financial data, and handle client questions and document it (again due to the cloud based software) allows one freedom from having to work from a single location. Responsive customer service. Integrates well with Smart flowsheet.
Due to confusion of the definition of "medical record" from some staff members, sometimes multiple invoices are generated on a single patient that has to be sorted out and not missed. This, however is an operator error, and not an error of the software. This trend also tends to be reduced with operator familiarity. The frequency of the error occurring however detracts from the overall happiness with the software. To be honest, to fill this part of the review in required some significant time to think of something negative to say about it, and again this may be a statement more of the employees than it is a statement about the software.
EzyVet has a tutorial to help train the staff prior to cut-over. While this was helpful, it was a bit rudimentary and a more robust type of training module would be a very favorable tweek that would help practices to have an even smoother transition.
I have evaluated many different veterinary softwares, and this one, without question, was the best from my perspective.
Simon from Kelperland Vets
Seems very logical. Easy to communicate with clients via text/email/letter. V easy to set up bespoke templates that can be used for this too. Easy to manage the financials. Updates seem to happen regularly and you can send in your own ideas too. The team in New Zealand are very prompt with their email replies. Being in the UK, if we have a problem one evening and email them, the solution is normally in our inbox by the next morning.
Kristen from West Villa Maria Vet Clinic
We started using EzyVet in our clinic in June 2015. Jesse and Sophie did a fantastic job keeping us up to date on the set-up and integration of all of our current records and assisted in training our staff through webinars to ease our transition to the new software. Sophie and the EzyVet Support team have gone above and beyond what we expected, and have been extremely helpful with not only teaching our staff how to use EzyVet but also answering every possible question we could come up with.
As practice management software we are extremely happy with EzyVet. I feel our entire staff picked up the program rather quickly and we are continuously adding new templates, tags, etc to mold the program into the best fit for our clinic.
-- Cloud based - We are able to access our information from the clinic, farm calls, our homes, etc.
-- Our EzyVet set-up is catered to what fits our clinic best.
-- Customer Support is second to none. Phone calls, webinars, emails - no matter which method of contact we use the support staff is extremely polite, knowledgeable, and most importantly a joy to speak with.
-- There are several ways to get to just about everything.
-- Dashboard is easy to navigate and the tab system is simple and efficient.
-- Everything on one screen with no additional pop-up screens or windows.
-- Automatic invoicing - Prevents missed charges
-- Reports- There is a report for just about everything. As a practice manager, it's amazing!
-- Countless more
-- Since we are in the US their normal business hours are 19 hours ahead of us. They do have an on-call person available for emergencies 24 hours a day, however if it's not an emergency we try to call when we won't be waking the poor girls in the middle of the night.
-- With change comes change. New upgrades take some adjustment time or minor fixes however we always enjoy that upgrades mean improvements and new features for the ever-growing EzyVet software.
-- We would like to have a time-clock feature
Dion from Noosa District Animal Hospital
The transition from our previous antiquated software to ezyVet was a smooth process. The training was hands-on and excellent support. Once mastered the program has many levels providing a comprehensive user interface for vets and staff and generating excellent data for practice owners. Data capture from our in house and local lab integrates well.
Andrea from Five Dock Veterinary Hospital
This program was so easy to move to and the vets and nurses picked it up really quickly. It has all the great features like automatically uploading digital X-rays and idexx results to a client's file and also gives you great visual information on what's going on in the practice on all levels.
Most importantly the customer support for this product is superb and 24/7.
The ezyvet software has made running a vet practice easier while allowing us to enhance our client relationship. Highly recommended!
Scott from Green Island Veterinary Clinic Ltd
Excellent conversion team, although a complicated process, EZYVET knew how to manage it.
Takes a bit of getting used to the more fragmented nature of the clinical records compared to our old system but the advantage is how searchable the new clinical records are.
Wonderful to be able to access clients notes from home afterhours.
Good value for money. Have been a few glitches in the whole process but the EZYVET team are skilled and patient in helping us through.