US Dollar


Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. 

With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.


LongDescription

Call Transfer

Softphone

Caller Profiles

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

On-Demand Recording

Call Center Management

VoIP

Call List Management

Call Routing

Call Queues

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Mobile Access

Real Time Data

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Virtual Call Center

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Multiple Scripts

Predictive Dialer

Caller ID

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Dashboard

Manual Dialer

Time Zone Tracking

Multiple Parties

Alerts/Escalation

Conferencing

Reporting/Analytics

Scheduled Recording

Remote Access/Control

Employee Activity Monitoring

Voice Customization

Video Conferencing

Call Tracking

Remote Support

Call Monitoring

Third-Party Integrations

SIP Trunking

FREE
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics



Growth - $15 per user/month, billed annually

-Up to 2000 incoming minutes/month FREE
-Number Porting
-Basic Call Queues
-Wait Queues
-Voicemail
-Warm Transfer
-Call Recording
-Pre-built Reports

Growth - $39 per user/month, billed annually

- Up to 3000 incoming minutes/month FREE
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)

Enterprise -  $69 per user/month, billed annually

- Up to 5000 incoming minutes/month FREE
- Omnichannel Routing
- Speech Enabled IVR 
- Voicebot
- Abandoned Call Metrics
- Service Level Monitoring



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