5
4
3
2
1
Ease-of-use
3.9
Customer Support
3.8
Value for money
3.8
Functionality
3.8
"I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers."
"Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features."
"Nice features like automations. Easy to use in the set-up."
"The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen."
"A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error."
"Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated."
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