All Firmex Virtual Data Room Reviews
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Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
[sensitive content hidden]
I really enjoy all of my ecounters with Firmex except the inability to use it from a mobile phone
PROSThe ability to easily move / copy documents
CONSIt is hard to use on a mobile phone and use from a mobile application standpoint
Vendor Response
We appreciate the positive feedback on the easy of use and copying documents which saves time and resources compared to other providers. Our platform can be used on a mobile web browser and we do offer an iOS app. The app isn't designed to be a complete substitute, it is meant to be able to store documents offline as well as make some changes remotely.
Replied July 2023
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Firmex Virtual Data Room
For the Real Estate and Investment banking, the sharing of confidential documents within the company and taking on projects being in a group has been made easier. The legal documents and the finances which cannot be exposed can be accessed and updated from anywhere with Login access, for example on my iPhone. Tracking old files is much easier, as we go through sharing hundereds of files everyday with corrections pointed and re-corrected.
PROSThe custom sharing platform which is secured and the visibility control for employees. The best part of software is the document validity & password we can set and the people we can choose from list that can access or view the documents. Also the same document cannot be shared by E-mail or any other non Data-room platform and if done. We can control the share and track of the confidential documents.
CONSThe drawback of this software is that we cannot assign different permission or access levels to people in same group. Also, the time stamp cannot be changes to local time, it's always EST available.
Vendor Response
Hello! Thank you for using Firmex. We pride ourselves on our customer service and you having the best experience. In the future, we would be happy to show you how to set user-based permissions in the data room. It's a function we have to set from our end, as group-based permission is the preference of a majority of our users, it's our default. In terms of time zones, increased functionality is on our road map. As it stands now all of our reports can be run at any time zone, be it est, your time zone, or anyone you choose. Happy to jump on a quick call at your convenience. Thanks you, Jason @ Client Success
Replied January 2019
Tom
Accounting, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Tom Kenny - user feedback
My overall experience of Firmex Virtual Data Room is very positive.
PROSI like the level of control in relation to managing permissions to be very important and efficient with Firmex Virtual Data Room.
CONSI don't have a whole lot of negative feedback. Firmex Virtual Data Room offers each of the services needed to host a safe and efficient Virtual Data Room.
Vendor Response
Thanks for the all around positive feedback, really great to hear and we look forward to continually working with you on your VDR needs.
Replied April 2024
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2019
Overall Good, But No Bells & Whistles
Overall good, but limited customer support.
PROSEasy to use. Cost effective. User-friendly. Intuitive.
CONSHighly limited functionality and user analytics.
Reason for choosing Firmex Virtual Data Room
Cost-effective solution.
Vendor Response
Hi there, Thank you for your feedback. We're very pleased you're happy with our platform. We're constantly working on improving our product, releasing new updates each month to bring new functionality to our amazing customers. We very much appreciate the importance of having clear, easily accessible analytics when it comes to your various dataroom needs. For this reason, one our main focuses for the 2019 Product Road-map is improving reporting functionality. If you're interested about hearing more about the upcoming releases, or have questions about product functionality, I'd be happy to arrange a call to discuss at your convenience. Alternatively, our award-winning Support Team is available 24/7/365.They can be reached at 1.888.688.4042 x11 or support@firmex.com. Thanks again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth
Replied June 2019
James
Investment Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best Dataroom Option
10/10 would recommend to anybody needing a dataroom.
PROSIt's incredibly intuitive, easy to set up, and has all the functionality of the more expensive dataroom sites. The flat cost is a huge benefit as well, I use it for every deal I'm a part of.
CONSNot much to complain about to be honest. It has all the features you need, is easier to use than other sites, and is less expensive.
Reason for choosing Firmex Virtual Data Room
Ease of use, breadth of capabilities, price, and fixed fee pricing structure.
Vendor Response
We appreciate the feedback, great to hear about your experience.
Replied February 2024
Joseph
Law Practice, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2024
User Friendly and Useful
We use Firmex as a data room for mergers and acquisitions. It is very helpful in the due diligence process. The security and organizational features are also good, as it allows us to grant or deny access to the various files based upon the user and the stage of the transaction.
PROSIt is easy to upload and organize data and documents.
CONSThe initial set up of a new matter is somewhat cumbersome. However, we don't have any substantial cons.
Vendor Response
Thanks for the update and feedback. Great to hear how easy the upload and organization experience within the data room platform as we pride ourselves on being one of the easiest to use VDR's in the market. As for the initial set up, we offer full 24/7 support and training for any user involved in the data room, we offer in house award winning support/training staff. I encourage all our clients to reach out to this team for any questions or assistance they need.
Replied May 2024
Katherine
Law Practice, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Easy and Effective
I received one on one training when I started using Firmex, which was very helpful. After the training, Firmex has been easy to use and always helpful.
CONSI don't have anything that I dislike about Firmex.
Vendor Response
Thanks for the amazing feedback and great to hear your experience has been all positive. We look forward to working with you for your VDR needs.
Replied May 2024
Julie
Law Practice, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Firmex and Ease of use
It' fairly easy to use and very helpful having online chats.
CONSTrying to figure out how to easily see how to access who can see what but the chat line helped me
Vendor Response
Thanks for the feedback, great to hear that the chat line helped.
Replied May 2024
Alice
Law Practice, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Setting up VDR for due diligence
very good. Support is excellent! I used Live Chat and didn't expect someone respond and actually a live person call me to guide me through.
PROSeasy set up once I get the concept of the structure.
CONSif documents can be upload directly from document management i.e. IManage. That would be perfect.
Vendor Response
Thanks for the feedback on how easy the set up of the data room is, having all the drag and drop functionality you need to enhance your experience is something we are always looking to establish. As for integration with iManage we do offer API's for your organization if that is of interest, feel free to reach out to myself at james.lehuquet@firmex.com.
Replied May 2024
Jansen
Transportation/Trucking/Railroad, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2024
Quality Functionality
Excellent product. I was not familiar with firmex until recently.
PROSthe organization and search functionality of documentation.
CONSLook and feel could be better to improve the navigation
Vendor Response
Thanks for the feedback and great to hear that our search functionality was valuable to you as we offer full document text search with OCR. We are also improving the UI/UX of the data room throughout 2024 in order to better enhance the user experience.
Replied May 2024
Patrick
Mining & Metals, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Solid VDR solution
Administrative tools and controls make it super easy to manage diverse user groups. Setting up the data room from a well-organized internal file share is very easy and efficient. Interface is relatively intuitive and most users are able to navigate with ease.
CONSThe cost of storage can become significant if you are trying to create a comprehensive data room for projects which have a lot of data. Some users have difficulty navigating the data room structure. Automated invitation emails are sometimes intercepted by email filter programs and require additional coordination with end-users to bypass these.
Reason for choosing Firmex Virtual Data Room
Firmex offered the best blend of tools/functionality, interface, and price.
Vendor Response
We appreciate your feedback, and are glad you are having a positive experience. We aim to have the easiest and most intuitive platform on the market. As for cost of storage, I'd be interested in knowing how that compares to our main competitors and the size of your data room. Your feedback on automated emails is also appreciated as our product team are investigating ways to improve the Firmex user experience. Feel free to email me with any more feedback and ideas on improvements you come across.
Replied December 2022
Richard
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Comprehensive, Flexible, and Easy to Use Data Room Software/Web Site.
Our company is very satisfied with the implementation of our Firmex virtual data rooms. We share large volumes of data with investors in our loan product and Firmex has given us the ability to provide a platform for seamless investor access to our files.
PROSThe ease of use and organization of the data rooms made the implementation very easy for our company. In addition, the initial and follow-up support for our internal users is unparalleled in the software industry.
CONSn/a. So far we have had no issues with the software and it has performed as expected.
Reason for choosing Firmex Virtual Data Room
Firmex was the most repsonsive to our company's inquiry and also provided a more personalized solution, including direct access to support and training for all users.
Reasons for switching to Firmex Virtual Data Room
Firmex offered better data protection protocols and was able to be accessed by all external users, which was not the case for the other products. Many banks and other financial institutions prohibit the use of Dropbox and Box.
Vendor Response
Thanks for the amazing piece of feedback, we are always pleased to hear this.
Replied March 2023
David
Venture Capital & Private Equity, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Virtual data room with the best price/ performance ratio
The software is easy to use and inexpensive relative to comparable solutions. Monitoring and Q&A functions come in handy when working with multiple groups on a project.
CONSThe software lacks a good viewer and is sometimes complicated to use with regard to the automatic numbering function. Moreover, it should support more languages.
Reason for choosing Firmex Virtual Data Room
Price and functionality.
Reasons for switching to Firmex Virtual Data Room
Netfiles was too expensive in comparison.
Matt
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Excellent Choice for a VDR
Our firm has used Firmex VDRs for dozens of investment banking transactions and are very pleased with the product they put out as well as the support and service we receive.
PROSThe functionality is perfect for running a VDR to share documents and files with many parties while controlling the document flow and accessibility of any party on any document. The product is very competitively priced compared to a lot of the service providers out there. Customer service is very prompt and happy to walk you through any issue, small or large. Firmex is also continually improving its services.
CONSSecurity functionality is limited once the files have been downloaded by another party (if you allow them to download). Once a party bulk downloads you lose the ability to track their access and usage of documents and delete the document if you would like to remove their access from the information completely.
Vendor Response
Hi Matt, Thanks so much for taking the time to reflect on your Firmex experience. We very much understand the benefits of being able to track how your users are interacting with files once they've been downloaded. We do offer a selection of Seclore-supported document protection options that can be applied to help monitor the document activity of your users even after the documents have been downloaded from the platform. The Lock to Computer, Expire Access and No Print document protections will give you the insight you're looking for! I encourage you to reach out to your Firmex rep or Firmex Support to get more information and explore if these protections are right for your project. Many thanks, Maren Van Zutphen Customer Success Manager
Replied July 2019
Michael
Investment Banking, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Investment Banking Review
It is my go to data room provider.
PROSI like that it is user friendly and cost effective relative to alternatives. Also excellent customer service.
CONSCreating folders once the main folder structure is set can be difficult.
Reason for choosing Firmex Virtual Data Room
Cost and familiarity with product
Vendor Response
Michael, we appreciate your review and feedback. Within the platform you can create new folders by using the drop down arrow that is located either at the index level or folder level. This will allow you to create a new folder immediately within the desired folder structure area. Here is a link to support this. We also have an excel template that can be customized to your due diligence folder structure. The excel template can be uploaded into the data room directly which will automatically create an entire index folder structure for you. Andrew who is your rep at Firmex would be more then happy to connect and show you how this can be done within Firmex. James - Director of M&A Coverage https://support.firmex.com/hc/en-us/articles/205148527-Upload-folders-documents
Replied April 2021
Sunny
Law Practice, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Not friendly to use
I like using Firmex once I figured out how to use. But I shouldn't have to figure out how to use. It should be easy to use.
PROSOnce you figure out how to use its easy but I had to take the time out to figure out. Uploading and downloading is very easy, this function is easy to figure out. But we have to make sure the "Upload, all at once" button has to be clicked. Customer service is excellent.
CONSIts easy to use once you used it. But its not easy to figure out how to use. If I want to create a new folder, it should be easy to find and to use it. Its not clear what "Add Directory" is. I had to go to the help section to obtain a clear answer. It looks like a folder once I "ADD Directory". And the folder color is grey and stays grey. To me, grey is not being used or not functioning. Color should be change to a folder color or some other color. I had ppl email me that they had access and no longer have access. I have to send another invite, so there is some disconnect there. And it happened with ppl that used Firmex many times before. Is not clear how to add or delete ppl when you are adding them to the Firmex.
Vendor Response
Thanks for the feedback, like any platform using for the first time there is somewhat of a learning curve which is why we have best in industry support. Our team can help you navigate and are available 24/7/365 for any user assistance or troubleshooting. For the additional folders, sub folders and users, the drop down arrow once selected by a user, folder or sub folder will give you all the options needed to make changes.
Replied July 2023
Paul
Banking, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy to use, broad functionality software
Very positive experience. I think Firmex is easy to use and is my go-to data rom.
PROSVery easy to upload and organize files, very easy to set permissions.
CONSPossible could make the download function easier to use and more reliable.
Reasons for switching to Firmex Virtual Data Room
Easy to use and pricing
Vendor Response
Paul, Thank you for taking the time to submit your review. We're happy to hear that you're having a positive experience using Firmex. We are continuously looking to improve our product and appreciate the feedback regarding downloads. The download function within the browser will email a zip file containing all of the requested documents, however if you'd like to download directly to your desktop you can use our desktop tool. If you have any questions or require assistance, please do not hesitate to contact myself or your Customer Success Manager directly. Of course, our 24/7 support team is always available to help. Jason - Director of Client Success https://support.firmex.com/hc/en-us/articles/206358288-Download-the-Document-Exchange-for-Desktop
Replied April 2021
Scott
Investment Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
firmex
We have found Firmex to be a high value solution (low cost with decent functionality).
PROSFirmex is very intuitive and straight forward. Not a lot of bells and whistles, but we don't really need that.
CONSIt would be very nice if it was easier to convert Firmex into a traditional folder view that you get with PCs instead of just the web interface view.
Reason for choosing Firmex Virtual Data Room
cost
Vendor Response
Hi Scott, Thanks for your feedback on the Firmex platform. As the lead contact here at Firmex for SDR Ventures. I am happy to know Firmex is working for you. We greatly appreciate your feedback about having the user interface similar to a traditional folder view. I will make sure to mention it to our product team, so they can take it into consideration for future releases. As a former member of the support team, I'm quite familiar with the product. If there is anything I can do to help create an even better environment, either by offering some complimentary product training or taking down requests for improvements, please let me know. We are always eager to help. Jorge - Customer Success Manager
Replied April 2021
Stefan
Accounting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Firmex Review
Very good, [sensitive content hidden] is an excellent Account Manager. Any questions are answered quickly and with support.
PROSVery easy to use with every feature that is required for our business unit and clients.
CONSDifficult to find reporting and total usage.
Reason for choosing Firmex Virtual Data Room
n/a.
Vendor Response
Thanks for the feedback on the user experience and how easy the platform is to use, it is something we are always aiming for. Our reports are located in the reporting tab if you have the appropriate user access. There are analytics on document activity, user activity, as well as advanced reports for admin users. I would be interested to better understand what you mean by total usage, feel free to email me if you'd like help.
Replied May 2023
Stephen
Package/Freight Delivery, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Easy to Use for New Users
Great overall experience and trouble-free.
PROSNew users rarely ask for help in doing basic tasks. Setting up permissions is relatively intuitive for an administrator.
CONSThe built-in viewer has trouble with some file formats and so one must download the file to view.
Reason for choosing Firmex Virtual Data Room
Lower cost.
sam
Financial Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Samuel Radomsky
Easily accessible, reliable, features like reports are helpful
CONSI wish I was able to uplaod zip files into the VDR>
Vendor Response
We appreciate the feedback on the reliability of our product as we pride ourselves on being a product that you will never have to worry about the check engine light coming on. Firmex does have the ability to upload/download zip files, they can't be accessed through the viewer but we do have the ability to upload/download zip files. If you ever have any questions or are in doubt, please reach out to our support team that is available 24/7 at support@firmex.com. Thanks again.
Replied March 2024
Aaron
Investment Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
Tool of choice
Works a treat for us! No real complaints.
PROSThe Q&A function is unparalled, it just makes it easier.
CONSHelp search is limited, would be nice to have a chat function.
Vendor Response
We appreciate the positive feedback on our Q&A module, great to hear that it is being utilized for your deal. As for support help, we offer 24/7/365 support assistance. We also have an online Knowledge Base that can be found here https://support.firmex.com/hc/en-us, it has tutorial videos and step by step instructions. We are looking into a chat service for our support team as well.
Replied March 2024
Adam
Legal Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
Great Product
This is a great program and software for running a deal and keeping many deal participants on the same page.
CONSI would love it if I could link with our iManage file management software, but not sure if that's possible.
Vendor Response
Thanks for the feedback on how great our product and software is when managing a clients deal. We have had similar comments from our legal clients about this and it is an area our product marketing and team is reviewing to see how this can be implemented within Firmex.
Replied June 2023
Tara
Law Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Firmex Delivers A Consistent Secure Platform
The ability to create various security levels is vital to the value of this platform. The interface is user friendly which makes it essential when dealing with international clients. Lastly, we have not had any downtime with Firmex which has made the ability to share documents in real time remain seamless.
CONSI would say the ability to have a template email invitation. Maybe it is there but I have not seen it.
Reasons for switching to Firmex Virtual Data Room
The old platform was not longer being supported and they were switching us to Sharepoint that had little support.
Vendor Response
Thanks for the review and feedback. We appreciate the insight into how friendly our UI is and your experience. Our invitation emails are standardized to include the basic information that a user needs to know when logging in. However, you do have the ability to add by copying and pasting a predesigned template to this invitation email. It isn't automated if that is what you are looking for but is a work around that may help. Reach out to myself or our 24/7 support, we'd be happy to show you how to set it up.
Replied December 2022
Eric
Banking, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Product that does what it needs
The most important thing about Firmex is it's easiness of use. You can deploy a VDR quickly to people that don't need training or instruction.
CONSOther products offer many bells and whistles that Firmex doesn't have but adding those would probably impact the cost of the solution and it's easiness. We've selected the product so it fits a simple situation and would like that it stays that way.
Reasons for switching to Firmex Virtual Data Room
Ultimately we felt that the service and support we were going to get from Firmex would exceed the others and we were not wrong.
Vendor Response
Thanks for the comments and feedback, especially around how easy the platform is to use and deploy at a moment's notice. We have one of, if not the fastest, turnaround times in the industry to get you access to a data room. As for bells and whistles, we are always looking to add more features/functionality to the platform, and with improvements comes an increase in cost associated with those platform improvements. However, we will always offer a top-tier product at a mid-market price point.
Replied March 2023