All Firmex Virtual Data Room Reviews
1-25 of 302 Reviews
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Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
[sensitive content hidden]
I really enjoy all of my ecounters with Firmex except the inability to use it from a mobile phone
PROSThe ability to easily move / copy documents
CONSIt is hard to use on a mobile phone and use from a mobile application standpoint
Vendor Response
We appreciate the positive feedback on the easy of use and copying documents which saves time and resources compared to other providers. Our platform can be used on a mobile web browser and we do offer an iOS app. The app isn't designed to be a complete substitute, it is meant to be able to store documents offline as well as make some changes remotely.
Replied July 2023
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Firmex Virtual Data Room
For the Real Estate and Investment banking, the sharing of confidential documents within the company and taking on projects being in a group has been made easier. The legal documents and the finances which cannot be exposed can be accessed and updated from anywhere with Login access, for example on my iPhone. Tracking old files is much easier, as we go through sharing hundereds of files everyday with corrections pointed and re-corrected.
PROSThe custom sharing platform which is secured and the visibility control for employees. The best part of software is the document validity & password we can set and the people we can choose from list that can access or view the documents. Also the same document cannot be shared by E-mail or any other non Data-room platform and if done. We can control the share and track of the confidential documents.
CONSThe drawback of this software is that we cannot assign different permission or access levels to people in same group. Also, the time stamp cannot be changes to local time, it's always EST available.
Vendor Response
Hello! Thank you for using Firmex. We pride ourselves on our customer service and you having the best experience. In the future, we would be happy to show you how to set user-based permissions in the data room. It's a function we have to set from our end, as group-based permission is the preference of a majority of our users, it's our default. In terms of time zones, increased functionality is on our road map. As it stands now all of our reports can be run at any time zone, be it est, your time zone, or anyone you choose. Happy to jump on a quick call at your convenience. Thanks you, Jason @ Client Success
Replied January 2019
Joseph
Law Practice, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2024
User Friendly and Useful
We use Firmex as a data room for mergers and acquisitions. It is very helpful in the due diligence process. The security and organizational features are also good, as it allows us to grant or deny access to the various files based upon the user and the stage of the transaction.
PROSIt is easy to upload and organize data and documents.
CONSThe initial set up of a new matter is somewhat cumbersome. However, we don't have any substantial cons.
Vendor Response
Thanks for the update and feedback. Great to hear how easy the upload and organization experience within the data room platform as we pride ourselves on being one of the easiest to use VDR's in the market. As for the initial set up, we offer full 24/7 support and training for any user involved in the data room, we offer in house award winning support/training staff. I encourage all our clients to reach out to this team for any questions or assistance they need.
Replied May 2024
Kevin
Investment Banking, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2023
Good Product, Secure and User Friendly
It has all the functions needed to effectively manage a dataroom. I trust the security of the datarooms.
CONSI cannot download files with watermark based on a specific user's access.
Vendor Response
Thanks for the feedback. As for your issue downloading files with a watermark, there could be a couple instances of why this is happening but without further details I can only speculate. For security reasons, only users themselves can download files with watermark as the watermark is specific to each user. However, if you don't see an option to download files outside of our view as feature, please ensure download is enabled as both office & PDF files can be downloaded with watermarks. As always, please reach out to our support team which is available 24/7 for all users that are associated to your project. Also, I am available to connect if this may be a product issue, my email is james.lehuquet@firmex.com
Replied January 2024
Graeme
Financial Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Great Functionality and Customer Service
Really good - better and cleaner offering than the main VDR competitors in the marketplace
PROSCustomer service and responsiveness is excellent - timely and helpful helpdesk
CONSThe cost is always an answer for this given other platforms that are far cheaper, but this is balanced against the functionality of Firmex
Reason for choosing Firmex Virtual Data Room
Overall easier to use and solid functionality was what we were looking for in the product offering
Vendor Response
Thanks for the feedback, we pride ourselves on having the best support team in the industry and it shows based on the amount of positive feedback we get from our clients. In terms of pricing, we provide a top tier product at a mid-market price point. Of course there are other low cost competitors our there, but with that comes sacrificing ease of use, intuitiveness and overall feature set.
Replied March 2024
Sarah
Law Practice, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Very easy to use!
I use it every few day to weekly. I create the extranet site, add the invitees, set up the rooms with folders when necessary, and upload/download documents
PROSIt is very easy to learn and use. I would recommend it to anyone.
CONSI wish there was an easy way to remove/edit incorrect contacts when adding contacts to a Group.
Anonymous
51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Firmex Virtual Data Room is Excellent
Firmex allowed the PureTech team to work quickly and efficiently, while ensuring that our files were secure.
CONSAs a user of the virtual data room, I did not appreciate that Firmex shows every time someone edits, replaces, uploads a new file. Although this makes sense, it calls attention to certain documents if things have changed.
Vendor Response
Great to hear that the team was able to work quickly on your project. As for the showing of information and upload updates, I believe this is via our email notifications which can be adjusted to a frequency you are more comfortable with such as once a day or once a week instead of hourly or immediate.
Replied May 2024
Katherine
Law Practice, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Easy and Effective
I received one on one training when I started using Firmex, which was very helpful. After the training, Firmex has been easy to use and always helpful.
CONSI don't have anything that I dislike about Firmex.
Vendor Response
Thanks for the amazing feedback and great to hear your experience has been all positive. We look forward to working with you for your VDR needs.
Replied May 2024
Paulo
Mining & Metals, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Efficient Data Management Solution
My overall experience with Firmex Virtual Data Room was highly positive. The platform's intuitive interface made it easy to navigate and manage documents efficiently. The robust security features provided peace of mind, knowing that our sensitive data was well-protected.
PROSThe standout feature of the Firmex Virtual Data Room that I appreciated the most was its user-friendly interface, making navigation and document management incredibly intuitive.
CONSI can't think of any drawbacks or downsides of using Firmex as of this time.
Vendor Response
Thanks for the feedback and great to hear. We look forward to working with your on your continuous VDR needs.
Replied May 2024
Alice
Law Practice, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Setting up VDR for due diligence
very good. Support is excellent! I used Live Chat and didn't expect someone respond and actually a live person call me to guide me through.
PROSeasy set up once I get the concept of the structure.
CONSif documents can be upload directly from document management i.e. IManage. That would be perfect.
Vendor Response
Thanks for the feedback on how easy the set up of the data room is, having all the drag and drop functionality you need to enhance your experience is something we are always looking to establish. As for integration with iManage we do offer API's for your organization if that is of interest, feel free to reach out to myself at james.lehuquet@firmex.com.
Replied May 2024
Patrick
Mining & Metals, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Solid VDR solution
Administrative tools and controls make it super easy to manage diverse user groups. Setting up the data room from a well-organized internal file share is very easy and efficient. Interface is relatively intuitive and most users are able to navigate with ease.
CONSThe cost of storage can become significant if you are trying to create a comprehensive data room for projects which have a lot of data. Some users have difficulty navigating the data room structure. Automated invitation emails are sometimes intercepted by email filter programs and require additional coordination with end-users to bypass these.
Reason for choosing Firmex Virtual Data Room
Firmex offered the best blend of tools/functionality, interface, and price.
Vendor Response
We appreciate your feedback, and are glad you are having a positive experience. We aim to have the easiest and most intuitive platform on the market. As for cost of storage, I'd be interested in knowing how that compares to our main competitors and the size of your data room. Your feedback on automated emails is also appreciated as our product team are investigating ways to improve the Firmex user experience. Feel free to email me with any more feedback and ideas on improvements you come across.
Replied December 2022
Richard
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Comprehensive, Flexible, and Easy to Use Data Room Software/Web Site.
Our company is very satisfied with the implementation of our Firmex virtual data rooms. We share large volumes of data with investors in our loan product and Firmex has given us the ability to provide a platform for seamless investor access to our files.
PROSThe ease of use and organization of the data rooms made the implementation very easy for our company. In addition, the initial and follow-up support for our internal users is unparalleled in the software industry.
CONSn/a. So far we have had no issues with the software and it has performed as expected.
Reason for choosing Firmex Virtual Data Room
Firmex was the most repsonsive to our company's inquiry and also provided a more personalized solution, including direct access to support and training for all users.
Reasons for switching to Firmex Virtual Data Room
Firmex offered better data protection protocols and was able to be accessed by all external users, which was not the case for the other products. Many banks and other financial institutions prohibit the use of Dropbox and Box.
Vendor Response
Thanks for the amazing piece of feedback, we are always pleased to hear this.
Replied March 2023
Peter
Financial Services, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great Data Room
Firmex is easy to use and when I have questions, the support is timely and of excellent quality.
CONSChanging certain settings can be challenging and not intuitive.
Reason for choosing Firmex Virtual Data Room
Our Egnyte contract is based on a per user license. This makes it expensive to add too many third party users to the data room.
Vendor Response
Appreciate the feedback and outlining how responsive our award winning support team is when needed. I am interested to better understand what setting changes you are referring to, as there may be some areas we can help with to improve your user experience that you may not be aware of. Or those are areas our product team would be interested to know how to improve. Feel free to reach out.
Replied June 2023
Scott
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Using Firmex.
Firmex is a very useful for the M&A arena we are in, having trained several colleagues over the years they tend to pick this up quite quickly. Firmex has several tools to assist in the due diligence phase of a project (reporting, bulk download etc).
PROSEase of use, the reporting features that allow you to monitor progress and those that have accessed the data-room. Confidentiality is paramount in our sector and being able to restrict companies and individuals on the data they can see is very useful.
CONSThe only area that I think needs improving on (and I'm not sure how this can be done), when inviting people into data-rooms, on quite a few occasions the invite will end up in junk folders and not picked up.
Reason for choosing Firmex Virtual Data Room
We had a couple of demo's with alternative data-room providers, they were too over engineered compared to Firmex and thinking of others that would need to be trained up on these, both internally and externally, the risk was too great of someone making a mistake and provide the wrong permissions and also too many tick boxes , which could result breach of confidentiality.
Vendor Response
Thanks for the feedback on the reports and being able to monitor progress of your deal. Since security and confidentiality is important it is the main reason why we created the View As feature to see what your guest users can/can't see based on their permission settings. In terms of user invites going to spam/junk, it's an issue within the VDR industry based on how the invitations are sent and individuals spam filter settings being high. Again appreciate the feedback and look forward to continually working with you.
Replied May 2023
Jim
Environmental Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Corporate M&A Virtual Data Room Review
Firmex is an all-around great virtual data room for middle-market M&A transactions. It provides M&A professionals and deal participants with an easy-to-use and secure platform to get transactions done, at a low cost.
CONSFirmex does not have all of the premium features that you may get with higher-priced platforms.
Vendor Response
Thanks for the feedback as we aim to be the top VDR provider for the middle-market with an easy to use and secure platform. As for the bells and whistle features that we don't have compared to some legacy high end providers, that is where the price differential comes into play. We don't bill per page as well as price gouge our clients. We offer a top tier platform that does over 20,000 data rooms a year which is the most in the industry.
Replied February 2024
Matt
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Excellent Choice for a VDR
Our firm has used Firmex VDRs for dozens of investment banking transactions and are very pleased with the product they put out as well as the support and service we receive.
PROSThe functionality is perfect for running a VDR to share documents and files with many parties while controlling the document flow and accessibility of any party on any document. The product is very competitively priced compared to a lot of the service providers out there. Customer service is very prompt and happy to walk you through any issue, small or large. Firmex is also continually improving its services.
CONSSecurity functionality is limited once the files have been downloaded by another party (if you allow them to download). Once a party bulk downloads you lose the ability to track their access and usage of documents and delete the document if you would like to remove their access from the information completely.
Vendor Response
Hi Matt, Thanks so much for taking the time to reflect on your Firmex experience. We very much understand the benefits of being able to track how your users are interacting with files once they've been downloaded. We do offer a selection of Seclore-supported document protection options that can be applied to help monitor the document activity of your users even after the documents have been downloaded from the platform. The Lock to Computer, Expire Access and No Print document protections will give you the insight you're looking for! I encourage you to reach out to your Firmex rep or Firmex Support to get more information and explore if these protections are right for your project. Many thanks, Maren Van Zutphen Customer Success Manager
Replied July 2019
Michael
Investment Banking, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Investment Banking Review
It is my go to data room provider.
PROSI like that it is user friendly and cost effective relative to alternatives. Also excellent customer service.
CONSCreating folders once the main folder structure is set can be difficult.
Reason for choosing Firmex Virtual Data Room
Cost and familiarity with product
Vendor Response
Michael, we appreciate your review and feedback. Within the platform you can create new folders by using the drop down arrow that is located either at the index level or folder level. This will allow you to create a new folder immediately within the desired folder structure area. Here is a link to support this. We also have an excel template that can be customized to your due diligence folder structure. The excel template can be uploaded into the data room directly which will automatically create an entire index folder structure for you. Andrew who is your rep at Firmex would be more then happy to connect and show you how this can be done within Firmex. James - Director of M&A Coverage https://support.firmex.com/hc/en-us/articles/205148527-Upload-folders-documents
Replied April 2021
Sunny
Law Practice, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Not friendly to use
I like using Firmex once I figured out how to use. But I shouldn't have to figure out how to use. It should be easy to use.
PROSOnce you figure out how to use its easy but I had to take the time out to figure out. Uploading and downloading is very easy, this function is easy to figure out. But we have to make sure the "Upload, all at once" button has to be clicked. Customer service is excellent.
CONSIts easy to use once you used it. But its not easy to figure out how to use. If I want to create a new folder, it should be easy to find and to use it. Its not clear what "Add Directory" is. I had to go to the help section to obtain a clear answer. It looks like a folder once I "ADD Directory". And the folder color is grey and stays grey. To me, grey is not being used or not functioning. Color should be change to a folder color or some other color. I had ppl email me that they had access and no longer have access. I have to send another invite, so there is some disconnect there. And it happened with ppl that used Firmex many times before. Is not clear how to add or delete ppl when you are adding them to the Firmex.
Vendor Response
Thanks for the feedback, like any platform using for the first time there is somewhat of a learning curve which is why we have best in industry support. Our team can help you navigate and are available 24/7/365 for any user assistance or troubleshooting. For the additional folders, sub folders and users, the drop down arrow once selected by a user, folder or sub folder will give you all the options needed to make changes.
Replied July 2023
Paul
Banking, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy to use, broad functionality software
Very positive experience. I think Firmex is easy to use and is my go-to data rom.
PROSVery easy to upload and organize files, very easy to set permissions.
CONSPossible could make the download function easier to use and more reliable.
Reasons for switching to Firmex Virtual Data Room
Easy to use and pricing
Vendor Response
Paul, Thank you for taking the time to submit your review. We're happy to hear that you're having a positive experience using Firmex. We are continuously looking to improve our product and appreciate the feedback regarding downloads. The download function within the browser will email a zip file containing all of the requested documents, however if you'd like to download directly to your desktop you can use our desktop tool. If you have any questions or require assistance, please do not hesitate to contact myself or your Customer Success Manager directly. Of course, our 24/7 support team is always available to help. Jason - Director of Client Success https://support.firmex.com/hc/en-us/articles/206358288-Download-the-Document-Exchange-for-Desktop
Replied April 2021
Scott
Investment Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
firmex
We have found Firmex to be a high value solution (low cost with decent functionality).
PROSFirmex is very intuitive and straight forward. Not a lot of bells and whistles, but we don't really need that.
CONSIt would be very nice if it was easier to convert Firmex into a traditional folder view that you get with PCs instead of just the web interface view.
Reason for choosing Firmex Virtual Data Room
cost
Vendor Response
Hi Scott, Thanks for your feedback on the Firmex platform. As the lead contact here at Firmex for SDR Ventures. I am happy to know Firmex is working for you. We greatly appreciate your feedback about having the user interface similar to a traditional folder view. I will make sure to mention it to our product team, so they can take it into consideration for future releases. As a former member of the support team, I'm quite familiar with the product. If there is anything I can do to help create an even better environment, either by offering some complimentary product training or taking down requests for improvements, please let me know. We are always eager to help. Jorge - Customer Success Manager
Replied April 2021
Markus
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed October 2023
Review Firmex
overall good value for money
PROSThe user interface is easy to use, allowing users to navigate through the features without much hassle. Due to its user-friendly nature, the application responds promptly and efficiently to user inputs, ensuring easy handling. The intuitive design of the application makes it accessible even for those without prior experience with similar software. All in all, the software provides a smooth and uncomplicated user experience
CONSmore featuresmore layers for permissionfaster uploadfaster downloadmore smooth workflow
Vendor Response
We appreciate the feedback on the user interface being easy to use as that is one of our main competitive advantages within the VDR space. Our product team is looking at new features and updating the UI for 2024, it would be great to better understand what new features you are looking for and what additional security permissions that can be applied. Feel free to email me at james.lehuquet@firmex.com
Replied November 2023
Griffin
Investment Banking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent Customer Service
It is easy to use and a great tool for my company to help share documents. The customer service is excellent if there is ever a problem. The 24/7 customer service is a great security blanket to have knowing that a solution to any problem is available any time of day.
CONSRenaming and organizing documents once they are already in the data room can be a time consuming task at times.
Vendor Response
Thanks for the feedback on how easy and intuitive the platform is based on your user experience. As for renaming we have the ability to do this where other providers do not, therefore you have to delete the content and rename locally before reuploading. We have the ability to bulk move documents within a folder into another folder, as well as copy/move from data room to data room.
Replied April 2024
Ewen
Biotechnology, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Good Virtual Data room product
Good
PROSEase of use - it's easy to upload documents and provide access to others.
CONSMetrics tracking e.g. user logs, downloads etc
Reason for choosing Firmex Virtual Data Room
Recommended by colleague
Vendor Response
Ewen, Thank You for taking the time to write a review. We are pleased to hear you are having a positive experience, especially with our core functions such as uploading and provisioning access to others. We do have a reporting feature that provides user metrics such as time logged, amount of logins, and documents viewed/saved. If you have any questions or require assistance, please do not hesitate to contact myself or your Customer Success Manager directly. Of course, our 24/7 support team is always available to help. Jason - Director of Client Success
Replied April 2021
Emma
Law Practice, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
User feedback
I like how easy the software is to use, and how you can set all different levels of users, i.e people can only view documents and other cans download etc.
CONSAt first it was very complicated to use. Should have some demo videos.
Vendor Response
Hi Emma, Thank you for your feedback! I'm glad you've enjoyed using Firmex and found the software easy to navigate once you got familiar with the platform. We do believe that our users could benefit from some videos when they're first introduced to Firmex. We do have a Getting Started video series available on our Firmex Knowledge Base, and I've attached the link to the first video in the series below. https://support.firmex.com/hc/en-us/articles/204467538-Start-a-new-project-change-the-project-name Once again, thank you for your feedback. Maren Van Zutphen Customer Success Manager
Replied July 2019
Janie
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Firmex -Files at your Fingertips
Files are easily retrievable and a source of truth repository for all related documents. No chasing down emails or latest versions of files.
CONSThe filing system could be easier to manage, or have better categories to choose from.
Vendor Response
Thanks for the feedback on how easy it is to retrieve documents within the platform and not having to chase down what the latest version of the document as we have a version management tool built into the platform. I would be interested to know how we can make the system easier to manage as you already said it was easy to retrieve files, our product team is always interested in feedback so feel free to reach to me at james.lehuquet@firmex.com
Replied November 2023