The VDR service of Imprima has helped us during our due diligence processes. I felt supported by their customer service team throughout the process and I find the software good value for money.

Imprima software is straightforward and easy to use. It doesn't take a lot of training to get yourself and your Q&A Experts set up. Also, the customer support is available 24/7 and will help with any questions free of charge. I find it a great plus and felt supported throughout the process.

Whilst most of the software is straightforward, some more advanced options can be made a little bit easier, especially for first time data room managers. E.g. the option to hide certain documents from bidders take some time to get used to. Also, the Q&A management of reforwarding questions or resubmitting answers that were previously marked red by Legal can be improved.

Great benefits in managing a virual data room in mergers and acquisition transactions. Customer and user friendly, high market standart.

Easy to use, great customer supprt, straight forward in daily based usage, high level of security and laibility.

Compilcated procedure in terms of password creation.

Service was absolutely the best I experienced compared to other VDR platforms. [SENSITIVE CONTENT] did really a good job; pro-active, eager to help and always online.

The software is not very user friendly and also not intuitive. It takes a longtime to fully understand the software. Also the video's/manual were not very helpful. Luckily [SENSITIVE CONTENT] explained everything very clear. Also, the "standard VDR reports" are not up to par compared to other platforms - a lot of manual steps has to be done. Furthermore, the platform looks very outdated

Overall experience: Good. Fits the purpose and does not pose many limitations. Whenever there is any complication, the customer support works out the solution in no time

- Incredibly amazing customer support, really incredibly nice and super available - Q&A functionality is very well thought off and structured - Folder structure navigation tools (Data tree & good index output) - Clear graphics easy to understand

- Could be the bulk of our project, but speed and upload/download limits seem dated - Folder size limits (although there is not a limit, if it turns to be big it decreases the software performance) - Some controls and tools are a little counterintuitive when compared to the usual Windows file system everyone uses

The product is easy to use and fairly basic. In addition, support is easily reachable with quite a quick response rate.

The uploading of documents could be somewhat improved. It works but it could be made more efficient. In addition, the permissions and user options could be simplified.

Experience was spoiled by poor customer service at Imprima Amsterdam. Once the customer service support was switcvhed over to London it got much better.

Available online. Drag and drop file storage

Multiple touch points required to upload and publish documents. Sending out invitations and selecting file security settings is very slow and cumbersome.

Good and a very good service if a short follow up is needed

Easy to set up and adjustable. Good notifications and monitoring with q&a. Very direct and good contact with Hans(Amsterdam) for ‘in-time’ questions and adjustments.

Perhaps an adjustment of the upload function like some sort of a wetransfer (drop function) and not only on the left side of the interface.

We successfully used Imprima Virtual Data Rooms for our transactions in the Private Equity space and it proved to be a better product compared to others.

Easy-to-Use Platform and amazing Customer Support

The fact that once you upload a document you cannot upload it again without incurring in doublecounting of space

Overall experience is good

Clear, reasonably easy to use, good support.

We got complaints of our clients regarding ease of use.

It provided and excellent VDR experience, we managed our project effectively and received excellent support from the Imprima team

It was easy to set-up, as a deal manager you can add yourself to bidder teams which saves a lot of time in resolving user access and Q&A issues. User support was excellent and helped us on all fronts.

I haven't identified particular cons that have affected our experience during the usage time

A good dataroom with a very good customer service.

The customer service was always very helpfull.

The price for uploads is too expensive. The price for regular hosting is o.k.

The service people help set up the vdr, this allows time to focus on other important jobs

It can seem complicated if you don't know what you're doing

The support offered to the Company from both [SENSITIVE CONTENT] and the support team is of such a high standard. The responses to any queries are always dealt with efficiently and to a successful resolution. I would not hesitate Imprima iRooms.

I find the software very user friendly. The support that is offered to both end users in also invaluable. We can roll this out to clients and investors with no hesitations.

There is nothing that i do not like about this software, although i may not be using it to its full potential as there are elements that we do not utilise, such as the Q&A functions.

Utilizzo abbastanza intuitivo, il caricamento dei dati, con la funzione di trascinamento, è sicuramente una procedura molto semplice. L'assistenza sicuramente è molto valida, un plauso va alla [CONTENUTO SENSIBILE] per la sua disponibilità e per la sua gentilezza.

Non ci sono giudizi negativi. Il programma non ha mai dato problemi ed in caso di necessità l'assistenza è sempre disponibile.

Drag and drop works easy. System is relatively fast. Support is fast and hands on.

Sometimes there seemed to be a problem whit dragging a document, because of a to long documentname.

a good tool that helped us to sell the company. When I got stuck the helpdesk was very good and fast (mainly [SENSITIVE CONTENT] :) )

Sometimes the settings are not easy to set up and you need help with that

Overall good especially the service with very helpful people. I should have invested more time as user.

user should have spent more time understanding before engaging with bidders

some basic stuff is not logical and more time should have been invested to understand offering

Easy to use for first-time users , Excellent customer support,

Data security : ensuring data security and limited access to only those who are permitted, even after downloading the files Batch Downloading which is not limited/restricted

- Helpful customer support that can be reached 24/7 - Ease of adding user groups

- At first use it is not that clear on how to make sure each group has the right permissions to view documents

Ease of use

Some documents could not be published and we still don't know why. We had to send them by email

ease of use and very good customer service

a lot of handlings to execute to publish modifications, publication request could appear through popup

Fine. Will use again

Ease of use pricing 24/7 support helpdesk

Most items are in perfect working order

Sharing of information went well.

I am surely not a heavy user and we just needed a virtual data room for a M&A.. To me it was a quite easy to use and intuitive tool.

I don't know. I had nothing to worry about.

Great

Easy to use Interface Functionality Rights opportunities

Drag and drop of folders on Mac didn’t work Setting up folder structure with permission rights could not be copied and pasted to other folders

Great customer support. The people are very friendly, available and efficient, both on the sales side and on the hotline. I was able to master the features quickly. The services are excellent.

Data are very secured and software is easy to use, once the logic is understood.

Nothing/ Very well designed with many usefull features