[SENSITIVE CONTENT] and [SENSITIVE CONTENT] provided consistent and diligent support throughout the platform development process! I appreciate how attentive they were with answering our many questions. We felt extremely prepared for the event day. And I learned a lot about tech! The support team was fantastic with answering our questions and making adjustments to our platform. The support materials are super helpful as administrators and for users (event attendees). The materials made our event guide more robust to answer specific tech questions.

The ease of the platform from the user experience perspective. It was clean and easy for attendees to find information as well as enter and engage in breakout sessions (booths). The capability for attendees to use video and text chat in the booths. The information tabs made it easy to share specific information pertaining to the event. The ability to brand the event with images and logos throughout the platform makes it unique to the organization.

The live and booth chats didn't have capability to have live/hot links. Attendees would need to copy and paste a link into another browser. Attendees were not able to private message each other to network or share 1:1 information without sharing with everyone. It would be great to have an all-in-one platform instead of having to learn and use another platform to stream to the livestream stage/page. It would be great if the admin log in could "open" the booths instead of having a separate log-in for each booth. The admin could assign admin capabilities to each booth for presenters to have access to share slides, record, and manage attendees.

I plan events, and have used this software to handle in-person vendor applications and booth space.

Booth Central is very easy to use, both for the vendor and the vendor coordinator. The only issues we have had is sometimes vendors try to sign up using their phones, and can't do it... I recommend a real computer. Booth Central allows us to curate vendors, which is important to us (approving the ones you want; denying the ones you don't want). I REALLY like how the vendors have to put in a credit card and pay 1/2 down at registration, and the rest is charged automatically. Super convenient and no chasing down of money. It's a little clunky if a card fails... I have had to contact customer support a few times about those issues, but they're not a big deal. Customer support has been responsive and helpful.

Booth Central is not a communications vehicle... you can't email all your vendors about an update in plans, for example. For that, you have to download all your vendors and upload into something like MailChimp. Also, if you want more than one or two custom questions on your form, you have to have the Booth Central support team put them on the form for you (can't do it yourself). But, I did find support to be very responsive and helpful, so not a big deal.

2 experiences with Booth Central were positive and well received.

Set up and using booths was easy to use.

Booth visitors did not always understand entering room / booths or accessing video options.

We starting using Booth Central for the virtual experience and quickly shifted to having them run all of our vendor signup forms. The team have been great at being adaptive and helping build the software to meet our needs. We have done about a dozen events each year and the Booth Central team are involved n every step, helping us make the process as easy as possible. We rely heavily on vendor/exhibitor signups for our events so having an easy, intuitive, software program is key to our success and Booth Central has done just that. We have used a lot of vendor management programs over the years and we have found that Booth Central is by far the best out there.

The software is easy to use and allows us to put multiple events online so that vendors can easily signup for all of our events. We use the software for a variety of events (community, wine festivals, beer festivals, vendor festivals, etc) and all of them have run smoothly from a vendor/exhibitor standpoint. Our vendors have loved the ability to signup for multiple events using the same program so that they don't have to continue to enter the same information over and over

Being able to email more information to the participants would be a big help. The software allows for reminders to pay, but to have an in system email service would be great to communicate with all the participants. Accounting can get a bit messy when running multiple shows on the platform, but the BoothCentral team have always been quick to assist where they can.

Excellent! We love it!!

It is very user friendly. Easy to use. The Booth Central support team is very helpful and responds quickly. We only have to use one software platform, to jury the artists and to manage the show. One other feature that has been very helpful, is that we can accept applications until our show is full. Our old software had a rigid deadline, and applicants could not apply after the deadline. Due to Covid and the effect it has had on art shows, it is very helpful to be able to accept applications and jury on a rolling basis. I have not yet used all the features that this software offers because we are still just accepting applications at this point. We also did several Virtual shows with Booth Central, which were the first of their kind at the time! They were awesome!

There are a few small tweaks, that I can think of, but nothing major.

The customer service is top-notch both for myself as an event organizer and for my vendors. The payment plan options for vendors plus giving them the option to auto-charge their credit cards has saved me hours and hours of chasing folks down for late payments. Being able to quickly see who is 'overdue' on payments is also a time saver. One thing I've never been able to do before that I can do with BoothCentral is see who has 'started applying' to my event. It allows me to follow up with a personal email to encourage a follow-through.

Normally, my vendors cringe at any change in the application process. Our festivals are between 8 and 40 years old. So far, there is such little difficulty for our vendors to register, that I'm astounded . I hardly hear a peep about the shift to a new website.

The images that artists submit are lower quality once downloaded from the site. Also time consuming to download each separately. Not a deal breaker though.

Ben and the team have been stellar partners before, during and after the pandemic.

It is easy to use. Events can be copied from one year to the next.

Would love for the ability to add show features (sponsors that contract outside of BC) on a back end.

The software platform was easy to use and I really liked that specific dimensions were specified for photos. Customer support was very responsive.

Break out rooms would have been beneficial.

Booth Central reaches a larger vender audience for us and brings vendors from a much wider circle than we would likely reach on our own.

All the features and details that make our record keeping a breeze

None that I can think of. We have had return vendors that have used the service every year since 2017 and they love the continued added features that make the application easier for them to use.

Our overall experience with Booth Central was great, we understood that Booth Central is making improvement to the platform to better serve their clients. I am looking forward to seeing updates in chat functionality, one on one video, stand alone booths. I would also like to have an editor box in the description boxes and for the "About the Event Tab" to be editable and separate from the main event page. Other than those improvements, our event was well attended and pretty easy to navigate once participants and hosts were live.

I really enjoyed working with the Booth Central staff, they were willing to listen and bring our vision to life. I liked the layout and turn out of our event, it looked clean and professional.

The ability to archive a chat in the booths or save the chat as well has the ability to have 1:1 videos with anyone entering a booth.

BoothCentral was easy to use and the customer service is impeccable. The team at BoothCentral will support you and guide you through any process you need assistance with. Their customer support goes above and beyond.

I feel that the reports could be better. I think Vendors should get reports of the names and contact info of people who entered their booth, and the Hosts should have access to reports that detail each attendee and which booths they entered.

The technical support was great. They provided training for set up, made adjustments to the platform to make it more user friendly, and were available before and after to assist with any questions we had. I would definitely use BoothCentral again.

The ease of logging into a chat session with the visitors.

The only drawback was multiple people in one booth sometimes talking over each other. You may want to consider a break out room from the chat to speak to an individual.