About Hopin

Hopin is a cloud-based event management platform, which helps businesses plan, organize and promote virtual, hybrid and in-person events. Features include referral tracking, scheduling, custom fields, form builder and private messaging.

Hopin enables event planners to engage the audience through polls or quizzes, store and edit video content and utilize the analytics module to determine visitor’s engagement levels. Team members can design landing pages with modular blocks, add custom layouts and themes, create promo codes and issue refunds. Managers can create multiple ticket types, reach out to potential visitors through email marketing and generate leads.

Hopin offers integration with various third-party applications such as Typeform, HubSpot CRM, Mar...


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201 Reviews of Hopin

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(175)

175

4 stars

(110)

110

3 stars

(13)

13

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 201 results

August 2016

Kyle from National Park Service

Verified Reviewer

Company Size: 10,000+ employees

Industry: Government Administration

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

YESS! Attendify App

I worked with Attendify on developing an event app for the Yale Environmental Sustainability Summit (YESS) during the fall of 2015. It was a three day conference that took place across campus with high profile speakers and a somewhat dynamic schedule (lots of breakout sessions and panels). The app was a huge success and I received several comments regarding its usefulness. The features I used predominantly was the schedule which had bios of speakers and panelists and also allowed me to enter hyperlinks to our livestream webpage of the speakers and panels. This was great because it allowed people to go back and link to recorded sessions that they missed through the app even after the conference. The map feature is very handy to highlight and provide info about different locations and you can also upload pdf maps of the interior of buildings for example. I would say the only part of the app I didn't use anywhere near its capability was the social platform. It seemed more likely to me that people would utilize twitter handles and Facebook groups rather than add an additional social networking platform devoted specifically to the event, however, had I promoted it more actively it may have been better utilized.

Pros

-Responsiveness of the Attendify staff via the chat window. They answered any questions I had pretty much instantly at any time of day. This was huge. -Features. I feel like I was limited more by my capacity to work on the app than the features that the app provided. -Ease of use. I am not a "tech" person but this platform is extremely easy to manage and actually kind of fun to use.

Cons

-Attendify staff encouraged me to password protect the app but I wish I hadn't. Not a huge deal.

December 2020

Bill from Advisor Communications LLC

Company Size: 2-10 employees

Industry: Events Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2020

Lots of virtual event options out there but we chose Hopin

Our event development agency works with clients who need to replace in-person programs with online events, often quickly. The Hopin team has helped us figure out the work flow and the platform lends itself to setting up a demo and then the actual event very quickly. Attendees and exhibitors alike can figure out how to navigate in a couple of minutes - and that's the key to a successful event.

Pros

Hopin is very intuitive and when trying to convert a live in-person event to a live online event this is the platform that most matches functionality and hitting the objectives sponsors and exhibitors seek. Their development team is quite responsive to suggestions for further improvements...wouldn't even know whom to call at some of the competing platforms.

Cons

Pricing is creeping up with the various updates and as Hopin grows; company has experienced some growing pains in their first year but is catching up quickly.

Reasons for Choosing Hopin

Feature set, ease of use and pricing. Platform needs to work for sponsors AND attendees alike, and not need a training manual to use it.

Reasons for Switching to Hopin

Pricing was a very important factor, along with ease of use for sponsors AND attendees. Many platforms do two or three things well but with Hopin we got all of the key elements needed in their basic and their advanced packages. While pricing is creeping up now pricing when we started was a significant factor. There are some long standing older platforms that charged crazy money for their programs and many virtual event companies created products that mirrored extreme pricing. Hopin didn't, to their credit.

November 2021

Scarlett from Capdesk

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2021

A nice looking product that disappointed behind the scenes

Based on all the above we'd be extremely unlikely to recommend Hopin. It was a smooth experience for attendees who did manage to join us on the day, but behind the scenes the platform failed to deliver on many levels. At [SENSITIVE CONTENT], the Growth plan is not cost-effective, especially considering the product is not yet fully developed.

Pros

The Hopin platform is nice to look at and provided attendees with a good visual experience on the day. I can't fault its stage and session features (once you've worked out how to set them up correctly).

Cons

Unfortunately, we did not have a great experience using Hopin for our event last week. The problems were predominantly due to platform feature limitations and promised vs actual functionality. We signed up to the (not inexpensive) Growth plan for our event but found that many of the features we needed were only accessible to business customers and there was no sum we could pay on a monthly basis in order to access them. The first 'missing' features we identified were magic links for speakers and two-way sync for registrations with HubSpot. Many more issues then arose. The ticket registration system essentially amounts to a 3-step authentication system that led many attendees (100 in total) to drop off mid-way through sign-up. Attempting to integrate Hopin and HubSpot was almost futile. We could not set up webhooks to automate the registration process, nor could we set up a two-way sync for registrations. This meant asking attendees to sign up twice. Hopin advertised UTM links that would enable us to track the source of sign-ups. In reality, this feature was not ready and we have no idea where our attendees found the event sign-up page. The customer support team were slow in responding, and the first agent could rarely help at all and seemed to simply be a triage stage. Finally, the reporting available with the Growth plan is very basic – the main thing we expected but did not get being data on which attendees joined which sessions throughout the event.

Reasons for Switching to Hopin

TwentyThree did not have the functionality to support our event

February 2021

Ray from Vitesse Re Skilling Canada

Company Size: 2-10 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

February 2021

Today's Virtual Conferencing Facilities Don't meet the needs of an effective Group meeting

I will use Hopin more. However there are some good Open Source platforms that for group learning are very good and I don't understand why they are not used more.

Pros

Hopin is much better than Zoom as an effective group meeting. A Group meeting i much more than hearing one person speaking or presenting and everyone else listening. There is a need to know everyone who is on the call. It is not a matter of the administrator displaying a screen showing everyone who is attending and then taking it away. I want to be able to send messages either to the whole group or to a specific person on the call. That way I can have a private chat without interfering with the group as a whole. I would also like to have a separate area where one can take notes of the meeting and thereby have a record of the important points decided at the meeting. I would like to be able to download presentations or other files and documents referred to in the meeting. As a viewer of a presentation, I would like to be able to arrange the screen I am viewing to my personal liking. I hope this helps.

Cons

I thought the software was more collaborative and provided more connectivity between the participants than the other popular virtual conferencing facilities.

Reasons for Switching to Hopin

I still use Big Blue Button. As a Virtual classroom, I find it serves that niche very well.

December 2020

Kalah from Saint Rock Media

Company Size: 2-10 employees

Industry: Media Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

December 2020

Still improving for agencies

Hopin is a tremendous platform that really cares about feedback and wants to win in this virtual space.

Pros

You can pick up using the software today and have an entire event built out by tomorrow. The speed networking is a fan favorite and the expo is a great value for sponsorships.

Cons

After using the platform for 9 months, and creating 50 events for clients and our own events, as super users, we need the platform to improve specifically for agencies in the following ways: 1. Billing by event not organizationally 2. Stripe attached at the Event level not the organization level 3. Public API for custom integrations

Reasons for Choosing Hopin

It was simple to understand and had all of the basic features to replicate an in-person event, online. Their product was ready when the world melted. They have their own native vudeo technology. Other than Zoom, all if the other platforms are borrowing YouTube or Vimeo's technology.