--- title: "PromoTix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PromoTix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PromoTix is a good fit for you!" source_url: "https://www.softwareadvice.com/virtual-event/promotix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Event Marketing Software](https://www.softwareadvice.com/event-marketing/) / [PromoTix](https://www.softwareadvice.com/event-marketing/promotix-profile/) / PromoTix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-marketing/promotix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-marketing/promotix-profile/alternatives/) # PromoTix User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 96 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 75 reviews (78%) - 4 stars: 18 reviews (19%) - 3 stars: 3 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Its built-in promotion tools, flexible ticket types, and mobile-friendly experience help increase ticket sales and simplify event operations. - The platform is easy to use, streamlines event management, and provides helpful promotional tools that make selling tickets more efficient. - Their services like organizing events and marketing services are very smooth and they also gives customer support under 24 hours to solve any queries. ### Most mentioned cons - I did not like that I could not send a mass email to people who purchase tickets for an event like how Eventbrite does. - The only thing that I would list as a con is that setting up a payment option can be a little buggy. - PromoTix unfortunately doesn’t offer a team feature. ## PromoTix customer reviews Showing reviews 1-25 of 96 (page 1). ### Ticketing Platform - Overall rating: 5/5 - Reviewer: Shivani G. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PromoTix is a easy to use ticketing platform #### Cons PromoTix can improve the quality of their support team --- ### Hidden Gem - Overall rating: 4/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From launching a new Security Industries Chamber network to national virtual networking events, business conventions, and more, having a consistent ticketing system makes a huge difference in our customer experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With almost every webinar platform basing their costs on the tickets sold through their systems, having our own ticketing system saves us tons of cash in dealing with webinar platforms and their extra, hidden add-on cost programs. It also provides us with a consistent ticketing system that encourages our own affiliate model with their hordes of volunteers and a mobile app to drive traffic through. #### Cons When we bought it we thought we'd be able to make free apps with each event, something that would help us with our promotions via CPI marketing campaigns. When that didn't work out because only the first one was included in our package, it kinda through our plans for the year in a bit of a tizzy. The first app is great, and very, much appreciated, but it's quite different from having an app for each event. #### Reasons for choosing PromoTix The LTD offer really made the most sense, and the [SENSITIVE CONTENT] being very approachable and hands on in getting things done was really valuable to me. #### Reasons for switching to PromoTix Unified customer experience. Improved ticketing terms. --- ### Review: PromoTix - Overall rating: 3/5 - Reviewer: Kristina S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy onboarding process and it took less than 15 mins to make our first event on the platform public. #### Cons User experience/interface is dated compared to their competitors. --- ### Saved us $42,000 in Ticketing Fees! - Overall rating: 5/5 - Reviewer: Javier G. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Amazing customer service. [SENSITIVE CONTENT HIDDEN] was our client success person and was there whenever you needed him. He helped get our ambassador program up and running and the ambassadors trained too. We had over 400 ambassadors on the program! PromoTix is going to crush all the other ticketing companies. There's just no way the others can compete anywhere close on the value these guys provided us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PromoTix saved our music festival over $42,000 this year in ticketing fees. We previously used Eventbrite. We were able to raise the ticket price a bit and make that money since we used to pass it on to the attendee. The marketing features are also really robust. We were able to launch a mobile app right from the backend of the software without any developers, and their Ambassador Program drove over $400,000 in additional sales over the last couple of years. It's super user friendly, and well designed too. They just launched a virtual events platform that we plan on using to broadcast our festival this coming year in 2021 as well. #### Cons There wasn't much we didn't like about PromoTix. If I had to pick something, and think hard - they have a really beautifully designed pre-sale registration page and my only wish would be that the actual event page is redesigned one day to look more like the registration page since it looks better. Overall though, the software did everything we wanted it to and more. #### Reasons for choosing PromoTix Every ticketing company charges ridiculous fees and provides a basic technology for doing so. We wanted to capture more of our final attendee's price paid for the ticket, rather than it going to the ticketing company. PromoTix offers Fee Free ticketing allowing us to do that. When we saw their marketing tools, such as the ability to launch a mobile app for your event from your dashboard without developers - we were immediately sold. None of the other guys came close in value for money. #### Reasons for switching to PromoTix $42,000 in ticketing fees saved over Eventbrite. Glad we did too because I heard Eventbrite is now holding people's money until after their event ever since COVID. PromoTix pays out daily still. --- ### Promotix will help you setting up a great event! - Overall rating: 4/5 - Reviewer: Lisette v. - Verified reviewer: Yes - Industry: Military - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very helpfull, lot's of support on internet or via Zoom. I think for large events it's a good way to sell tickets. Various options to keep track of ticket sales and to retreive (guest/visitor) lists. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The online help was always available. Lot of different possibilities to built a website and sell your tickets. On your website you can only upload horizontal pictures and rather small pictures. #### Cons You get a lot of mails with tips for better sales (which I understand), but we organize a small private event, so for me it's just filling my inbox. I had to fill in an URL about my event in Stripe and I didn't have one, I adapted my LinkedIn. It would be great if you could choose the website you make on Promotix for this. Some visitors think you have to give too much personal information when buying the tickets. #### Reasons for choosing PromoTix Price and all the possibilities available. --- ### Promotix: Productive occasion the board with showcasing instruments, needs better reports. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered PromoTix is an occasion tagging stage for face to face and virtual occasions. Organizations can make and send off marked occasion versatile applications across Apple and Google application stores. Organizations can send off a minister program to advance occasions and sell tickets. Occasion coordinators can make challenge enlistment pages and utilize the Spotify joining to book music acts to upgrade ticket deals. PromoTix assists organizations with safely giving tagged live streams to adapt virtual participation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PromoTix has worked on the tagging system for my events.The configuration makes it simple for participants to buy tickets, and I had the option to implant on my webiste. The extensive announcing highlights have given me best experiences, permitting me to pursue information driven choices for future occasion on deals and timing #### Cons Portable Application Component. We sent off our versatile application involving the PromoTix dashboard without a designer for our setting. We've had north of 3,000 downloads. We used to do message SMS promoting which was costly each time a show was declared yet presently we do application notices which are way less expensive and turn out better for ticket deals it appears. --- ### Promotix Review - Overall rating: 5/5 - Reviewer: Lanecia A. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered So far so good its doing what it needs to do #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The layout it's very comprehensive and user friendly #### Cons That I couldn't do my add on with the actual ticket without it closing the ticket --- ### Michigan Eagles Tix - Overall rating: 5/5 - Reviewer: Danielle B. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Experience was great. Easy step by step instructions and set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to sign up and get your event published and going #### Cons There was nothing I didn’t like about PromoTix #### Vendor response Thanks so much Danielle! Happy to have you on the platform. Replied March 2025 --- ### A Solid Ticketing and Event Marketing Platform! - Overall rating: 4/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The mobile app allows for smooth on-site check-ins and ticket scanning. It’s quick, reliable, and keeps the process hassle-free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I particularly liked the integrated marketing tools that make it easy to create and manage promotional campaigns. The ability to track performance and engagement through built-in analytics has been a game-changer for optimizing outreach strategies. #### Cons One drawback I noticed is that the user interface can feel a bit cluttered, especially when navigating multiple features at once. It takes some time to get familiar with the layout, and a more streamlined design would make the platform even more intuitive. --- ### PromoTix For Events - Overall rating: 4/5 - Reviewer: Brian R. - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, PromoTix was super easy to use to set up an event and creating the event was super quick to do. I would recommend this to other people who are looking to sell tickets for an event. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PromoTix was super easy to use and familiarize myself with, setting up an event was seamless and easy. #### Cons The only thing that I would list as a con is that setting up a payment option can be a little buggy. --- ### Best for organizing events - Overall rating: 5/5 - Reviewer: Hamza K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their services like organizing events and marketing services are very smooth and they also gives customer support under 24 hours to solve any queries. #### Cons Nothing much but I think a bit more costly --- ### stppiff man first review - Overall rating: 5/5 - Reviewer: Jerome b. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered to early to say ida have to wait till i sell some tickets #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros first time user to early to say i have to wait till my event #### Cons setting up the tickets to sell wasn't difficult --- ### Fantastic Product with Great Results! - Overall rating: 5/5 - Reviewer: Neil J. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Exceptional onboarding, learning the product was easy! Great results! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great results, innovative solution! #### Cons Nothing comes to mind, it is the best site for ticketing I have found. --- ### I would recommend - Overall rating: 4/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very efficient and user friendly process for handling for handling and transfers has saved me countless hours of manual work because it can be done right from inside the promotix. It's a relief to have a team that simplifies these tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very efficient and User-friendly. Great for transfers. #### Cons I honestly have no complaints for Promotix. --- ### Easy way to get Tickets - Overall rating: 5/5 - Reviewer: Jessica S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a great experience. I really do not have an complaints. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use on the app as well as show tickets for an event. #### Cons There is really not one things that I did not like. --- ### Perfect streetream software for online tracking and sales - Overall rating: 5/5 - Reviewer: Doyce B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used several ticket selling platforms and this one compares to all of them .very user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It posts to all the platforms easily with the prewritten task strategy #### Cons Not enough space to write and copy to send to IG and Twitter. . Always had to continue on those platforms. Would be nice to dobitnall on one take and send. --- ### Super easy to use - Overall rating: 5/5 - Reviewer: Josette S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is on point. Ready to help #### Cons It took too many calls before finally reach someone --- ### Good service - Overall rating: 5/5 - Reviewer: Yasemin A. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The qr system to be able to give people the tickets and ensure people don’t re sell #### Cons There isn’t anything I wasn’t happy with on the app --- ### Really great low cost platform - Overall rating: 4/5 - Reviewer: Bellza M. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Promotix is unbelievably cheaper than alternative platforms such as Eventbrite which took 40% of our last event! #### Cons The layout of the page where events are created was initially quite confusing but not too bad. --- ### Amazing Service!!!!! - Overall rating: 5/5 - Reviewer: Garrison H. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Easy to sell easy to make money easy to become rich in a way #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to sell don’t have to file again and beginner-friendly #### Cons Nothing because this is better than Ticketmaster or anything --- ### Easy to use - Overall rating: 5/5 - Reviewer: Dejiana R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros step-by-step recommendations of what an event should consist of #### Cons websites design could be a little more modern --- ### Recommended! - Overall rating: 5/5 - Reviewer: Rebecca C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered It was overall a very positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use and how fast it was to set up my event. #### Cons There are not a ton of customization options and it was kind of hard to find the ones that exist. #### Reasons for switching to PromoTix The fees on a Eventbrite were too high. --- ### Hybrid events top rated support system. - Overall rating: 5/5 - Reviewer: Oladotun F. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The hybrid system is our must appreciate it allows us to effiicent charge for both inperson and live audience . These increased our reveneue #### Cons Non as the software meets any and all of our needs #### Reasons for choosing PromoTix Promotix is wholelistic --- ### Advanced software for ticketing and collecting registrations to events, both virtual and in-person! - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Incredible. just fantastic! 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love this software! It helps me collect emails and registrations for events that I do! #### Cons It isn't that well known yet, so not many people know about it! #### Vendor response Thank you so much Sarah for the wonderful review. We're slowly getting more well-known as the word spreads about how easy the platform is to use, and cost effective it is on the wallet! Replied July 2022 --- ### Perfect For Small Business - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Fantastic. So east and just what I needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I cannot believe how cheap PromoTix is for small businesses like mine. Other big ticketing sites take such huge fees that when you are just starting out they are eating like 10% of your profits #### Cons The only thing I would like more of is more intergration with other sites ## More reviews [Next reviews](https://www.softwareadvice.com/event-marketing/promotix-profile/reviews/?page=2) --- PromoTix Reviews, Pros and Cons - 2026 Software Advice