--- title: "CONCIERGEpad Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CONCIERGEpad. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CONCIERGEpad is a good fit for you!" source_url: "https://www.softwareadvice.com/visitor-management/conciergepad-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Visitor Management Software](https://www.softwareadvice.com/visitor-management/) / [CONCIERGEpad](https://www.softwareadvice.com/visitor-management/conciergepad-profile/) / CONCIERGEpad Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/visitor-management/conciergepad-profile/) Reviews [Alternatives](https://www.softwareadvice.com/visitor-management/conciergepad-profile/alternatives/) # CONCIERGEpad User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 61 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 39 reviews (64%) - 4 stars: 17 reviews (28%) - 3 stars: 4 reviews (7%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ## CONCIERGEpad customer reviews Showing reviews 1-25 of 61 (page 1). ### Wonderful Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful product, easy and fast to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast, conveniant, useful, accurate, informative. #### Cons Excuse reasons were too many and should be limited based on student grade or age. --- ### Pros and cons of conciergepad - Overall rating: 4/5 - Reviewer: Tara H. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is easy to use. Relatively quick for printing ID badges. #### Cons The Been Here before button is too small on the bottom left side of screen, therefore, most people miss it during self check in and have to reenter their drivers licenses. Also, if someone has checked in previously and avoided camera.. there is no way to reenter them and take a new photo. --- ### Inconsistent App - Overall rating: 3/5 - Reviewer: Julia S. - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Safety features are great, love that it updates in real time to the computer portion of the app #### Cons Lengthy processes, difficult for older people to use (small print), app frequently doesn't work or has issues, constantly have to delete app and redownload it #### Vendor response Hi!, Thanks for the review. We will take the tiny print into consideration. Older people can perhaps have an issue with some text being too small. We are always making updates to our app and a lot of our changes are cosmetic ones. We will reach out to our development team to see if there is a way to enlarge the font. Perhaps we could have a zoom in feature... Thanks for your honest review and we look forward to strengthening our partnership moving forward. Replied February 2019 --- ### Ease of Use at School - Overall rating: 5/5 - Reviewer: Cesar P. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to process any individual that comes on campus in speedy and effective manner, to ensure that they are allowed on campus by simply having the software scan their license/ identification. Especially with all the heightened attention to security, this is one extra step we take and it is so easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use to check-in late students, as well as any visitors to the building, with a scan of their identification. #### Cons Using the app on my phone can be a little complicated because not everything displays on the screen and I have to be scrolling up and down and to the sides. I use this if I'm in the hallways and students are late to issue them demerit points on the spot, without having to take them down to the office. --- ### Conciergepad - Overall rating: 5/5 - Reviewer: Claudia D. - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The security of the building, by checking everyone in with ID we know exactly who is in the building and their identity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That when repeat visitors visit our building it makes it a lot easier to process the check in. The added security. The reports we can produce after using it. #### Cons Sometimes the lists don't get updated often enough thus creating a problem. --- ### Limitations - Overall rating: 3/5 - Reviewer: Carlton P. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pulling teeth from support to get the reporting needed from the software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros You can access conciergepad from an iPad. #### Cons The reporting has limitations. Have to type in employee ID, needs to have scanning ability. #### Vendor response Hi there, Thanks for your review; we really appreciate it. We are sorry that some of the reporting needs you requested are not completed. I can assure you that we are continuously working on all support request and there are some updates or changes that unfortunately take a longer time due to the nature of the request, etc. We will make it right and make sure your reporting needs or changes are evaluated to give you a more specific timeline as to when those changes will be done. Thank you again for being our customer and for the review! Replied February 2019 --- ### Using the Conciergepad at Millwood School - Overall rating: 4/5 - Reviewer: Melissa P. - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeping track of visitors is easy. I have enjoyed using it and find it as a welcome addition to our front lobby. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to log our visitors and guests. Our visitors usually compliment on how tech-forward we are when they sign in. I believe parents are pleased with the security of knowing who is on campus and when. The background search by drivers license is another layer of security. #### Cons the green check mark when scanning the back barcode of the drivers licenses. It would be better to remove the green check so that visitors know that the screen will just change when the barcode is accepted. --- ### Mater Academy Cutler Bay - Overall rating: 5/5 - Reviewer: Ady B. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CONCIERGEpad is a great benefit for our building as it assists us with tardies, attendance procedures and security. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is user friendly. It allows us to use the information in a way that is useful for our building needs. The ability to export information and create spreadsheets benefits our needs and is easily executed. #### Cons Printing failure occurs at times which is easily fixed but may cause time restraints on retrieving information. --- ### Concierge Pad - Overall rating: 4/5 - Reviewer: Sheila P. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No business problems with Consiergepad. Great Ser vice. I have referred a lot of people #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Security for our students and ease and options for use #### Cons Only the photo that tries to show users the correct way. They think the check means they are done. But really very happy with system --- ### Best School App - Overall rating: 5/5 - Reviewer: REYNA R. - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The concierge pad helps our school with students signing in tardy or early release. It also help in alerting us to any child predators. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use. It provides great reports. The background check is amazing! #### Cons As of right now, we have found no problems with this software. --- ### Great software - Overall rating: 5/5 - Reviewer: Julie S. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The sexual predator matches are a huge convenience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros fast and easy checkin and background checks #### Cons Check in process: 1. Parents can select the wrong student when checking in 2. Parents need to popukate the email field each time they check in --- ### Easier Way to Check in - Overall rating: 5/5 - Reviewer: Sydney A. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that it scans the ID and then the information will populate onto the different fields. #### Cons Sometimes the newer ID's give us trouble to scan here in Florida. --- ### Great Product! - Overall rating: 5/5 - Reviewer: Jenny A. - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all a great experience with the ConciergePad system. One system to track it all and data reports at your fingertips. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ConciergePad has really facilitated the tracking of visitors, tardies, early dismissals, and behavior issues. #### Cons The system uses a data base that will sometimes flag a person incorrectly due to the similarities in their names. --- ### Works great!!!!!!!! - Overall rating: 4/5 - Reviewer: Pilar F. - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You know immediately who is in front of you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, specially when you work with people #### Cons I like everything with this system, you can save time. --- ### CONCIERGEpad review - Overall rating: 5/5 - Reviewer: Alexandra P. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros That it is easy to track Early Dismissal in students as well as create lists. I love that parents are notified via email. #### Cons To get a problem fixed is difficult and the discipline feature does not coincide with our and we cannot make it coincide. --- ### Time Management - Overall rating: 5/5 - Reviewer: Jacie P. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Smooth process with check in and check out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very relevant for today security check in/check out system. Its very easy to use. The navigation is simple but effective. The people are enjoying taking selfies , LOL! . What I like the most about this system is that whoever check in our check out a student they receive a confirmation that the student is being picked up of dropped off. I highly recommend this security system for all schools. It's very effective. . #### Cons So far I have no complaints because we just started using this system and its going well. --- ### Very good - Overall rating: 5/5 - Reviewer: Suset M. - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy and simple to use. I like that it does a background check when you scan the ID. #### Cons It sometimes glitches and does not work. --- ### CONCIERGE pad - Overall rating: 4/5 - Reviewer: Mercy G. - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have accomplished a lot by using CONCIERGEpad by already having on file the driver's license of the repeat visitor's. This makes their registering to be in the building a lot faster than having to check each one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software is very friendly and easy to use. #### Cons The least issue I like about this software is how to scan the driver's license. It would be easier if the scanner would work by inserting the license rather than moving it around to fill the space. --- ### CONCIERGEpad Review - Overall rating: 5/5 - Reviewer: Christine W. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of use; reliability; instant notification of visitors. Also, allows for tracking of student locations. #### Cons I have as yet had any issues with the software. To date, has always functioned efficiently when needed. --- ### Great product! - Overall rating: 5/5 - Reviewer: Greide L. - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick, user friendly. Great customer service. Great reports, makes tracking easy! #### Cons Not applicable. I like everything about this product. --- ### Absolutely invaluable to our organization - Overall rating: 5/5 - Reviewer: Marco B. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered We track late arrivals, early releases, demerit points, among other aspects of our organizational operations. If not for the iPad Concierge, we would need to have a full-time person tracking all the items. Also, the ability to perform a background check on all who enter the school and to send notifications to parents when a student has an event logged into the system is completely invaluable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use iPad Concierge to track late arrivals, early releases, background check all who enter the school, merit and demerit points, among many other facets of our daily organizational operations. Without this system, it would fall on a full-time person to accomplish these tasks. #### Cons We've found that our visitors with less technological savvy require assistance in using this system. However, they quickly learn and subsequently use the system as intended. --- ### Office Coordinator's Review of Concierge - Overall rating: 4/5 - Reviewer: Sarah D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really it's been good. I've contacted our rep a few times, but I haven't really heard back from him recently. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like the easy user interface. I love the instant access to TX DPS records for safety check. #### Cons It takes some getting used to. The front camera doesn't pick up the QR code very well. Running reports isn't intuitive. I'd love to see all the images all day of visitors who might be in the building as opposed to the most recent 4 or 5. I'd like to be able to check people out via the computer b/c sometimes they lose their badges. --- ### Customer Service - Overall rating: 2/5 - Reviewer: Rachel M. - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Just need to be able to have issues fixed or emails returned faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros That is is easy to use and customer friendly. #### Cons customer service needs, not able to get emails responses #### Vendor response Hi there, Sorry to hear that your customer service needs are not met. That is entirely on us. We would love to help you make it right. I know that there were some customized features we added for you per your request. Did those changes ever make the check-in process more efficient for your particular environment? Is there something that is not working properly on your end that perhaps we can look at? Please send support request to support@getconciergepad.com. We will try to get any concerns or issues sorted for you and thanks for your review. Replied February 2019 --- ### Great Way To Monitor And Control Campus Access - Overall rating: 5/5 - Reviewer: Blake M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service was top notch. They were even able to incorporate some request into future updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is straight-forward and simple for visitors to use—especially once they have been there before. Notifications to individuals that someone is here is very helpful. #### Cons The scanning works well, but can be awkward depending on the setup. It would be nice to be able to attach a swipe reader. --- ### Concierge Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has helped to have better control of student reports such as early dismissals and tardiness. A smooth transition of paperless reports #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s is user friendly and real time reports #### Cons Wish bridge pay and concierge were linked into one single app ## More reviews [Next reviews](https://www.softwareadvice.com/visitor-management/conciergepad-profile/reviews/?page=2) --- CONCIERGEpad Reviews, Pros and Cons - 2026 Software Advice