Proxyclick Software


 

Proxyclick is a cloud-based visitor management solution suitable for small, midsize and large enterprises. Key features of Proxyclick include visitor registration, instant pictures, badge printing, instant notifications and reporting.

Proxyclick enables users to manage visitors, build their brand image and ensure the security. Other features of the solution include QR support, badge customization, access control, visitor pre-registration, user permissions, data protection and safety checks.

The kiosk application allows visitors to check in, print badges and send out notifications to the people they are visiting. Users can manage visitor lists, information and employee lists using the visitor dashboard feature. The solution offers integration with Microsoft OneDrive, Outlook Calendar, iCal, Microsoft Active Directory and Webhooks.

Proxyclick is available on a monthly subscription basis. The solution also offers an iOS mobile app that can receive visitor notifications, connect with them, maintain emergency lists and initiate tickets.

Support is available via phone, email and through an online knowledge base.

 

Proxyclick - Dashboard
 
  • Proxyclick - Dashboard
    Dashboard
  • Proxyclick - Notification
    Notification
  • Proxyclick - Mobile App
    Mobile App
  • Proxyclick - Welcome email
    Welcome email
Supported Operating System(s):
Web browser (OS agnostic)

251 Reviews of Proxyclick

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Nina Lørum from Making Waves
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Proxyclick - practical Visitors Registration

Ease-of-use

Functionality

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Pros

Easy to use for visitors. Most visitors like Proxyclick. Quick and good answers from your customers service. The Proxyclick portal is also easy to use for administrators.

Cons

Many visitors do not like the photo taking and skip is mentioned in very small text. Many also do not like that they have to enter e-mail and mobile number. They react to the fact that they have to spend time on entering so much information. Would like a quicker way and maybe choice if they do not want to enter e-mail adr. or mobile.

Review Source: GetApp
 


April 2018

April 2018

Great and simple system for managing our visitors

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Easy managing of our visitors

Pros

the look and feel is very modern. Has been very stable. Alot of nice features. We use it on a daily basis with a Printer attached and it works great.

Cons

Not to much to say except would be nice if they could add support for Aerohive wifi integration for a better price

Review Source: Capterra
 

Precious from WFG MONROVIA - TD CAPITAL
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

AMAZING!!!

Ease-of-use

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Easy log ins for our guests!

Pros

They are so simple and easy to work with! All the features are great! And a major plus is their badge printing! Easy to customize and can easily change what features we want printed! And last but not least, their customer service is superb! Dave has been patient and a huge help with ANYTHING we ask him! PROXY CLICK IS THE BEST SOFTWARE WHEN IT COMES TO SIGN INS!

Cons

Nothing that I could think of, Maybe would be better if their texting feature would become available soon!

Review Source: Capterra
 

GREGG from Lowers Risk Group, LLC

April 2018

April 2018

Reliable and very effective guest management tool

Ease-of-use

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Pros

Very robust software. We found there are more features that we need, so we're able to choose what to use. Bulk uploading user data is a great help, and managing multiple locations is easy.

Cons

No flaws have been discovered yet. Initially setting up the iPad can be tricky, but our IT department got it working within an hour.

Review Source: Capterra
 

Joshua from Technology

March 2018

March 2018

Superb and easy product, customer support and dialog is world class.

Ease-of-use

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Pros

It easy to to use for both visitor and company. It looks really great out of the box. Clean UI and administration. The customer support and dialog with Proxy Click is world class.

Cons

Cant really think of any cons, any type of feature request i would like i have been told its actually on the road map for the system.

Review Source: GetApp
 

Nuno from CHETOCORPORATION
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Good Visitor Registration Software the one with a free workable plan

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The Free Version its a nice start

Pros

Easy setup and deploy. Less than 15minutes and you are ready to start working. Great alerts to email and sms. Simple dashboard view. Integrations with Outlook and Google calendar its great feature. The kiosk app is user-friendly to the visitors, fluid to work with.

Cons

Only works in IOS. You are forced to buy an iPad to work with Proxyclick. In the free version the feature that we needed the most was not included, the badge printing feature.It´s the most important feature for control the visitors in your company. Other languages only upon request.

Review Source: Capterra
 

Chy from Asset Management

February 2018

February 2018

Easy to use and setup, yet has some powerful workflows

Ease-of-use

Functionality

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Pros

Proxyclick is very easy to use for the visitor, the receptionist, the host and administrator. The workflow is very powerful. The ability to track and report on visits and host is really useful. The visitor photo is great for letting the host know what their visitor looks like, making it a warmer, welcoming experience. The help available on the website is really good.

Cons

An increase in the number of custom fields/questions would be very helpful. More space for workflow objects would be good too.

Review Source: GetApp
 

Shaun from Conde Nast International

February 2018

February 2018

Effective customer log in,

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Pros

clear straight forward does as it says on the tin... basic and very easy to use for the customer which is essential for busy office

Cons

The lack of ability to pre book and print labels for parties that are visiting the following day/s.. you can insert a group and pre date them but the only option to pre print them is by checking them individually. Which in some cases is the night before and this date appears on the label and they are registered to be on site that day

Review Source: Capterra
 


February 2018

February 2018

Delivered as promised. Impressed with the overall solution, support team, continued improvements

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Pros

Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.

Cons

Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers.

Review Source: Capterra
 

Beth from Accumold
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Proxyclick Review

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Pros

Visitors really like the ease of registration and ability to shorten future sign-ins. Ability to pre-register visitors, individually and as groups.

Review Source: Capterra
 

Brad from VR Industries, Inc

January 2018

January 2018

So far so good

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The functionality is really good with the paid plans although too expensive for our basic needs. Adding an add-on option for items like badge print or text messaging would be useful in our situation.

Pros

Ths initial setup was quick and easy. The functionality is really good with the paid plans although too expensive for our basic needs.

Review Source: Capterra
 

Jens from Müller_Technik GmbH
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Easy to use, for professional and non-professional.

Ease-of-use

Functionality

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Pros

Visits can be quickly noticed down. Whithin a phone call you can edit or even create a new visit. I do like the desingn of the program since its easy to understand.

Cons

I dont realy know the weaknesses about the software since I am only using it for creating my visits. Maybe there should be a funtion that you can view visits within your department? But I dont know if there already existing a similar function

Review Source: Capterra
 

Karen from VR Industries
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Proxyclick is easy to use.

Ease-of-use

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Its easy for several different people to know who is in the building and what time they arrived. It has simplified the check in process and decluttered the reception desk. WE are still testing the pass function with some of our more frequent visitors.

Pros

I like the logbook screen which lists the visitors in an easy to read format. The option to edit a visitor is easy to use.

Cons

Changes made when editing a visitor do not reflect on the logbook screen. ie If a visitor forgets to check in and I manually check him in, the correct time is not reflected. Ex: visitor does not check in at 9:30am arrival. I manually check them in at 10:00am and adjust the time to 9:30. The system logs the visitor in as 10:00am. (reflected on logbook screen) For visitors who are billed by the hour this is not an accurate verification tool.

Review Source: Capterra
 

Tiffany from Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Works well.

Ease-of-use

Functionality

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People can sign in and I don't have keep checking to see if they were let in.

Pros

I like that people can come in and contact the people that they want directly. Also that is sends me a message if the person will be up shortly

Cons

I don't always see the notification that someone has signed in. If my employee is out of their office they may not see notification and person is waiting in the lobby.

Review Source: Capterra
 

kealani from Velapoint

January 2018

January 2018

very good

Ease-of-use

Functionality

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Pros

once everything is set up it is done with such ease, like features like signing for HIPPA that is included

Cons

setting up was a little difficult and the fact that each day the connection needs to be checked is a little tedious

Review Source: Capterra
 

Marijke from Luciad

January 2018

January 2018

We use proxyclick to manage our visitors log. The program fits our purposes.

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less paperwork, faster and easier check-in, fast overview of past and current guests

Pros

The basic features are easy to use, there is a clear overview of daily guests and planning multiple visits in advance facilitates the check-in process.

Cons

It is less clear which of the information our clients enter is stored and therefore we are unable to guarantee their privacy. E.g. sometimes the name of a previous visitor pops up when another visitor has entered 3 letters.

Review Source: Capterra
 

Christopher from Sodexo

January 2018

January 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

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Pros

Very easy to use, It does away with pens constantly being accidently taken. There is little upkeep, apart from ensuring the software is updated or issues may arise.
It's easy to book in people who have already attended the site.

Cons

When internet go's down the system does not work, and cannot be backed up later. if people not wish to read it is very easy to skip over important information.

Review Source: Capterra

  Response: Proxyclick, Proxyclick

Date: January 2018

January 2018

 

Hello Christopher, thanks for your review and feedback.

- If the iPad goes offline, visitors can still check in and check out. As soon as internet connection comes back the info is sent to the dashboard. This is available as of Welcome 2.0. Could you check if you have that version?
- We'll also add a monitoring feature so we can alert you proactively when we notice your iPad goes offline. We'll make sure to inform you when it is ready.

 

Florian from DACO FRANCE
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

A solution that works with visitors

Ease-of-use

Functionality

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A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper book

Pros

The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)

Cons

The lack of advanced customization, the limited range of thermal printers allowing color printing and price

Review Source: Capterra
 

Crystal from STAX3D
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Easy, beneficial, and the support is amazing!

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ACCURATE CLIENT INFORMATION, APPOINTMENT REMINDERS AND FOLLOW UP E-MAILS TO CLIENTS AT THE CLICK OF A BUTTON.

Pros

I like how user friendly the program is to use and the fast response time and customer care Proxyclick provides.

Cons

I wish the screens were more condensed to make the sign in process seem quicker and not so daunting for the client.

Review Source: Capterra

  Response: Proxyclick, Proxyclick

Date: January 2018

January 2018

 

Hi Crystal thanks for the feedback. Check-in can be as short to as little as 3 screens. But if many fields need to be inputted then yes, we capture info one screen at a time. This allows for clarity and also for tailored flows (screen depending on previous answer).

 


January 2018

January 2018

Everything works good except the bluetooth printer

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Main benefits are the easy use and how fast you get notifications on your phone or email

Pros

customer service is fast in resolving your issues and l like that it texts me when someone arrives. I also wonder if there is a way to text other users when they get a visit

Cons

the printer does not really work. The quality of the printout is very bad. I tried to solve this issue with both Proxyclick and the manufacturer of the printer and none could resolve the issue.

Review Source: Capterra
 
 
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