Nice Visitor Tracking Application

Pros

This application is very light and can be installed easily. It is a very simple application using which we can track visitors and also check who is expected to visit on a particular day

Cons

There are no cons. This is a very small application and everything has be thought of

LISA The Receptionist

We do not have a permament receptionist at the factory. This job was givin to the customer service team who doen't have the time nor the joy to do it all the time... especially in a pendemic situation. The Receptionist software allowed us to automate the visitors and employees management experience. We no longer use the traditional paper log visible to everyone who visit the factory. We also increassed the security and health of our visitors and employees by using the touchless login.

Pros

We named our software LISA (Log In System Autonomous). What I like about this software is the simplicity to configure it to my specific needs despite it's limitations when it comes to foreign languages and multiple work shifts. Our factory is in the Fench province of Quebec CANADA. Once you figure out what it can and cannot do, you work around it and it does the job.

Cons

The foreign language option is limited.. meaning you have to personally sellect and translate all the text (painful). The other thing missing is the ablility for the visitor to phone call the person you want to meet with via The Receptionist... you need to use a third party application and if you aren't familiar with it yet... you will need the help of their customer support. That been said, when it works it is great and LISA The Receptionist comes to life.

Good and bad. Lacking features in specific areas.

Pros

Ease of use and implementation. Very intuitive, best by far of the competition. Great at making the sign in process smooth for guests. Everything works as it should.

Cons

Feature Set and Customization. Other solutions have better ability to tweak features and modify from a plain vanilla solution. Every aspect could do with a few additional features to make the solution the ultimate virtual receptionist. Suggestions include: Ability to backdate checkout of guests in portal. Ability to receive notification if guest does not checkout by end of day or preset time. Ability to delete guests that are registered in device. Ability to block guests that have pre-registered and flag if guest attempts to re-register. Ability to send notifications on check out of guest. Ability to customize e-mail notification form and change sender address. Ability to fast sign in via phone OR e-mail address (make it customizable) Better layout for customizing visitor interface, what you see in portal is not always what you get. Ability to see how many times a guest has checked in previously by simply clicking on a previous visit. (Maybe more statistics)

Review of The Recptionist

Can't speak highly enough. Very user friendly especially to visitors who enter the building.

Pros

It was a great product before with the ease of setup and use, but with COVID-19 it is invaluable. We use it in case of contact tracing and with the ability to have no touch sign in/out it has helped reduce the fear of someone contracting COVID-19.

Cons

There is nothing we don't like about this product.

Functionality for ABA Center

Overall experience has been great! I look forward to seeing more changes and options with this.

Pros

It is easy to use. It has a clean sleek appearance.

Cons

I would like for it to connect or for us to include information about our clients so caregivers can verify accuracy, report changes, etc. I would like to see a way this can be used for client sign in/out instead of staff clock in/out. Would like to ensure security features are in place for when we are using for families to sign in and out. There is so many other areas this could be used in.

Always on Duty

Excellent product and support team!

Pros

Easy to use and served our needs perfectly!

Cons

No negatives detected. Device pretty much plug and play.

Recommend For Any Business

Pros

Quality product, outstanding service, reliable, easy to use, fun to use, great first impression with visitors.

Cons

None.... have not seen any downside with this product

Awesome Program

Awesome experience.

Pros

I really like that I can see who is all here at my fingertips. I can run reports to see who was here and how often. It is really easy to use. The best thing about this software is the customer support. It is superior and love the personal touch and that you are actually talking to someone live. They have a quick response time as well. SUPERIOR CUSTOMER SERVICE!!!!!

Cons

I really haven't found one yet. Maybe the only thing is that if maybe when they start typing their email address or name that it recognizes it immediately and they don't have to fill in the whole thing.

Great product, easy to use

Better customer tracking + better staffing levels

Pros

Customer information capture. accuracy over hand written logs

Cons

Some of our older customers don't care for the i-Pad format

Easy to use and looks professional

Our clients are signing in with ease and we are being notified that they are in our lobby. It reduced the need to have a person "sitting" in the lobby.

Pros

The software is easy to set up and is very easy for our customers to use. The notification time is quickly and helps us to greet our clients quickly and without fuss

Cons

As of now, we are not finding anything we would change with the product.

An experience worth far more than the cost.

Automation, cost savings from using paper visitor logs, and ease of use!

Pros

There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand. Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy. There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

Cons

For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

Fantastic from start to finish!

Professionalism, Health & Safety compliance, value for money!!

Pros

The entire software really is superb, I cannot fault it. I have had many of our visitors remark on its simplicity. All in all, I have found my user and administrator experience excellent. That's from my first inquiry about the software, straight through to delivery, including iPad and printer! And the support, which for me is the strongest attribute, is absolutely outstanding. I have found the support to be responsive, professional, patient and polite. And with me being in the Republic of Ireland, that's all with a time difference. I have for the most part been dealing with the lovely customer service agent, who has been brilliant, but that said, any other operator I have been in touch with have equally been as helpful and obliging. On a few occasions, I have also used the extremely useful notes and guidelines and they are spot on, so accurately written and easy to follow. The value for money is amazing and with unlimited everything, you simply can't beat this product. So simple to use as a guest and so easy and straight forward to use as an operator. I highly recommend The Receptionist to any business looking to introduce a visitor management system.

Cons

There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

We are using this in a school setting and it is very helpful in helping us to keep track of visitors

Security and peace of mind in knowing that we have a way to know who is on campus at all times.

Pros

Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end.

Cons

One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start.

Gets The Job Done

We wanted to do away with receptionists at our Corporate office, so we replaced that functionality with the iPad receptionist app. It's worked reliably for us, for the most part. The updates are highly manual, but that's usually not an issue. It took a few months for everyone in the office to get used to it, but here we are two years later still using it. Will probably replace this solution with a custom MS PowerApp at some point.

Pros

The portal interface can be mastered in a couple hours. There really isn't much investment needed to learn everything about the product and get your account up and running. Great customer service.

Cons

The actual options of this application are minimal. I've found myself on more than one occasion "hacking" together a solution based on the options available.

Improved Visitor Process

Pros

This product has improved our visitor sign in process exponentially. It has also allowed us a much better way to track and manage our guests both single and large groups. This software is extremely easy to set up and manage. Whenever I have run into a problem with this software and had to work with their customer support it has always been a wonderful experience. Their support staff is amazing.

Cons

The only complaints that I have are in regards to the printer. There is only one brand of printer that can be used with this system and the quality of the tape roll that is used in not very good. It does not stick well to most fabrics to usually within a few mins the name tag is lost somewhere.

TDK-Lambda Americas Inc.

Before choosing iPad Receptionist we tried 3 other major Visitor Management software systems. We downloaded their free trials (typically 30 day) and purchased some equipment (ipad & badge printer) to have real world experience with all of them. Out of all of them, iPad Receptionist was by far the easiest to set up for the administrator of the system. The visitor sign in/sign out and host notification processes are both intuitive and reliable.

Pros

None of the other systems tested came close to being competitive in regard to cost and customer service. Another feature we like is the system is regularly being updated with improvements and more options. The people that we have spoken with and emailed at the company give us a real feeling that they care about your needs as a customer.

Cons

The only issue we have had has been that our badge printer is networked and for some reason it occasionally goes to Wifi mode and badges will not print, but the system still notifies the host.

Nice sign-in solution

It's slick, and it looks professional up front. Customers are kind of impressed, which is nice.

Pros

We use The Receptionist to allow visitors to sign in (and print visitor badges) on an iPad. It works really well, and notifies our users by SMS and email when they have a guest who has signed in.

Cons

Would really like to see it integrate with UPS, FedEx, and USPS tracking for package arrivals/notifications. This would make it much more useful to us. We're still doing packages on a paper log.

Very easy to use and navigate, excellent price, superb customer service!

Our staff is now immediately notified with a delivery is made or a client presents for a session. No more checking the lobby a dozen times! Our clients also like that the know the therapist has been notified since we do not have a traditional front desk staff.

Pros

I searched for a long time to find a check in system that would work for my office. I tried many systems and ultimately chose the receptionist because it is very easy to set up, allows for multiple offices on the same subscription, was affordable, and allowed for a customized and simple check in process. I also love that we can integrate it with Slack which we use.

Cons

I wish it worked on android devices because those are far less expensive than iPads. I also would like for the company to be willing to sign a BAA for HIPPA compliance. However, we were able to find a workaround to avoid asking for PHI from clients checking in.

Reception Ease

Since we no longer have a Receptionist at our Front Desk, we urgently needed something to direct visitors as well as log their visit. The Receptionist for iPad looked like a "User" Friendly option and it has turned out to be a simple way to resolve our issue, without making it too complicated for the visitor.

Pros

Easy steps for setup of visitor checkin/checkout process, convenient retrieval and export of visitor logs. Also like that multiple locations can easily be setup by cloning an existing setup. Excellent customer service which always provides us with fast responses to questions.

Cons

Would like to see the software available for an android tablet as well. Would also like ability for more customizing of visitor buttons using some logic options. Since there is only room for 6 buttons maximum, would be nice if check-in process could be controlled by answers to question(s) that are presented to visitors, which in turn could follow a "what happens next" for that customer type.

Less issues compared to other vendors! Support is Grade A. Others have been closer to F.

Pros

Simple setup and configuration compared to other vendors in the similar industry. The web interface is simple enough to get use to.

Cons

Lacking features to compete with higher tier apps in the industry even though they don't execute them that well. Features such as a like an emergency list if a fire occurs with all the people in the building and maybe even procedures/ contact list. The api needs to be able to push data out to other SaaS systems/databases.

Excellent product!

We've been using iPad Receptionist in multiple locations for a couple of years now. The ease of use is amazing. They have made some modifications over the years to allow for some personalization, which is good. We receive a lot of comments about how "cool it is" when our guests arrive.

Pros

Personalization, functionality, easy modifications

Cons

The pictures taken of the guests are always dark.

Great Interactive Tool to Ensure No One Goes Unnoticed

Love it so far. When and if I open my store I will be buying this software and using it. Knowing who is coming, when they are coming, all of these factors need to be considered in the business person's schedule. I think this is a wonderful new software and very user friendly.

Pros

For the free version I've explored so far, it is a great tool!! I am in the process of checking out brick and mortar locations to open my own secondhand store. This software allows for people to check in via their cell phones with Receptionist for iPad and this software can be programmed to notify each person who would be expecting customers and or visitors. No more waiting at an empty desk while someone has to run to the back for a moment. Also a great perk is that this software is multi lingual !!

Cons

I have not yet paid for the "Official" software but from what I have seen from the free offering, this is a marvelous tool for anyone who has an office, and even for people who have a lot of people to be expected at family events!!

Easy to use Receptionist

I have used the Receptionist for iPad for a year now. I very rarely run into any tech issues.. and when I do, they are usually very quick to reply and help me get back up and running. Everyone who checks in at our office thinks it's a really cool and "high tech" feature. We will continue to use the Receptionist for iPad for 2017!

Pros

Easy to use.

Cons

Sometimes it doesn't want to stay connected to wifi.

Best "remote" receptionist there is!

Its been fun and easy to use for both our clients and myself. We don't have a receptionist yet, because our office isn't set up that way. However, this is great to use because our clients can sort of help themselves until someone comes out to assist them.

Pros

I love that we can make this extremely customizable so that the clients feel like they're truly getting taken care of and not just another number. The check in process is super important because that's like a first impression, so I love how we can customize it to certain visitors.

Cons

Pricing is a bit off to me. I think we wish there was the ability to have a Basic package for employee contacts over 24. We have about 30 or so, but don't need everything that Premium offers. Premium is the next level up in order to include over 24 ppl.

Overall positive, it fits a need.

cost saving of a headcount, and easy to use to assure the right contact is reached for guest.

Pros

Easy to use. Fits the simple need. User friendly. Looks good in the lobby. Keeps everyone from calling me or my assistant.

Cons

The versatility is limited. I'd like to set refresh dates on videos and agreements, can't do that unless I remove and start everyone over. Would like to be a check out for lunch button, so we're not having to waist a second badge for guest/visitors. Be nice to get a text once a contractor leaves, just as a way to know for sure. Again just a few things that could be added to help the end user.

Wonderful College Visit Service

The Receptionist for iPad has been immensely helpful. I have personalized it to maximize the use in my department. Students have no problem using it and our counselors appreciate being notified the minute the student checks in.

Pros

This software has been wonderful for our college visits. It is very self explanatory with a lot of helpful features.

Cons

I only have one complaint with this software. I wish I had the ability to have the notification sent to the counselor the minute the student clicks on their button and not have to wait until they finish the whole check in process.

It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

Pros

What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

Cons

The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.

Highly Customizable and Affordable Reception/Notification Software

For the last 8 months I have been testing out 10 different receptionist applications to find the best one that suited our companies needs. The iPad Receptionist was the clear winner due to its ease of use, customization, and amazing customer support. We were looking for a notification system that allowed our employees to receive text messages when their guests were in our lobby. We also wanted our admins to be notified as well incase someone was away from their phone. The relay system with The iPad Receptionist is fantastic and allows our admins to be notified if the original employee does not respond within a minute. USPS and Fedex complained about our last application that we put in the field because they didn't want to type anything in and it was too confusing. With our current system, it could not be easier as they no longer need to type anything in and can choose preset options. We have gotten a lot of positive feedback since the change. From an admin standpoint, the backend is very easy to use/update. We were able to upload a CSV file with all the information, and set the relay contacts for each contact very easily. The price is also very reasonable. It fell within the middle, price wise, out of the 10 applications I tested. The customer service has been phenomenal! Their response time is great, and they are always very nice. Even more important though, I have submitted 2 bug reports that were taken care of within days, and have submitted feature requests that came out in later versions. It has been great working with The iPad Receptionist as they have made my job a lot easier.

Great software

This is an excellent platform to ensure compliance with confidentiality requirements for our business. Photo documentation of visitors is an added plus.

Pros

Ability to add documents such as NDAs, and custom safety documents. Trustworthy Cloud server for storage of completed forms.

Cons

Better badge printer options would be a huge plus. The quality of Brother QL-820NWB is quite poor.

Great tool for visitor check-in

I work in a building that shares the lobby so The Receptionist i-pad helps monitor who is really here to see someone from my company.

Pros

The program is user friendly. I really like that you can customize the buttons, add documents, a logo, etc. It's easy for visitors to reach their designated party. Also the times I have reached out to Customer Service they have been very efficient, friendly and just overall helpful.

Cons

haven't encountered any major issues with this software

Good product and great customer service!

Gave our receptionist the freedom of not having to hand-write visitor badges. Overall, it looks better when entering our office, visitors are excited to use it.

Pros

The most valuable thing about The Receptionist is their customer service team. Helped us through every question and issue we've had. The badge printer complements extremely well and was able to easily customize the badges for our company. Management on website is user-friendly, any changes are quickly reflected on mobile app

Cons

Would like language options. Language translation is something we look forward to in the future! IT Department found limited/missing customization abilities for: button size, fonts, background/page image, clock header, layout/location, padding/margins.

Incredibly efficient and easy to use!

Easy way to track visitors Keeps NDR records for us Automatically uploads records Repeat visitors aren't frustrated anymore!

Pros

Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

Cons

I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

Very simple and easy to use! It's simplicity results in some limitations, but overall great.

It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

Pros

Setup and configuration is easy. The interface is professional and polished. Also, it is entirely cloud based!

Cons

With easy comes limitations. Some areas I would like to customize but can't. Also it's multi language support is limited. (That feature is in beta so hopefully it will be improved)

Best support ever!

My best experience always comes from support, generally support team. The customer service she provides is ALWAYS excellent!!! My experience with support always spills over to my overall liking of the software itself.

Pros

The ease of use. We have used it for the past 2 years, and we basically set it up and haven't modified anything in two year and it has worked fine. We have had a few instances of the iPads crashing because of a receptionist or iOS update, but that's it.

Cons

How long it took the features I originally requested to actually come out. I'm glad they finally did and that my request where heard.

The Receptionist for Ipad

We didn't want the cost of having a receptionist given the size of the business so went looking for a digital option. The Receptionist fit the bill in terms of cost and functionality. It has been accepted by all employees and visitors have found it easy to use.

Pros

Ease of use Support Low cost given functionality

Cons

Admin system is a bit clunky Graphics probably need updating

Great Platform, Customer Service, and Performance

Great platform and wonderful team!

Pros

The clean and professional look paired with easy management.

Cons

We can not set up an automated and customizable follow-up email to guests after they have visited. This would be great to thank them for coming, ask for feedback, or give them more information on our space and offerings.

Great Money and Time Saver

Great time and money saver.

Pros

It eliminated the cost of an employee and their benefits. It's easy for our guests to use.

Cons

I really have no complaints in regard to this product.

The Receptionist for iPad- An Efficient Cloud-based Visitor Management System

Pros

The integrated Badge-printer tool which allows badges to be printed for visitors at our organization is my favorite aspects of this software.

Cons

The photo quality needs improvement. In some instances, resolution, and imaging is dark and difficult to identify at times.

The solution to our problem...!

We love our iPad Receptionist. Although it may have some issues here and there (like all software does) the support provided to solving these issues is definitely 5 star...!

Pros

It's so user friendly and easy to set up. Visitors think it's so modern and clever ... they love it!

One of the best iPad Receptionist Programs out there!

Our company was looking for an iPad program that could check in and check out visitors, take their photo, notify the person they were visiting of their arrival, have the capability to configure with a badge printer, and be able to export the list of visitors monthly. After much research, we did a free trial of The Receptionist and loved it! The customer support was great during set-up, as configuring the program with the Brother Badge Printer can be difficult. However, support made it simple! This program is easy to use and set up and makes our check-in program look very official. We are very happy with the personalization that this program offers. The only downside is that the program is not yet configurable with HipChat, our messaging system we use (Similar to Slack). Once they implement that, this program will be a 10/10!

Pros

Simplicity of use

Cons

Not configurable with HipChat

Overall Great product

We are able to keep track of who is in the building at all times.

Pros

Easy interface to use and creates a quick check in process.

Cons

It would be helpful to be able to "Check in" guests who have accidently checked themselves out early on the receptionist website.

Sign In Please

Pros

Receptionist for iPad is great for small businesses and large businesses alike, it provides the opportunity for customers to come in and sign in and be recognized even if the environment is extremely busy. The organization of the clients information, the ability to pre-enter information concerning clients, is advantageous whether you are signing in at the spa or the doctors office.

Cons

It can be frustrating if information is not entered correctly in precisely as the software dependence and operates based on information input.

Great new tool - Badge Editor!

Pros

The new badge editor tool is easy to change and update. It easy to customize and works well with the brother printers!

Cons

I had a hard time finding the new badge tool. Wasn't sure if it was on the iPad itself or on the website. It makes sense where it is though (under the buttons on the site), since you may not want all the buttons to print a badge.

Awesome

Pros

Simple and easy for our customers to use. Love the customizations and the service I am provided when I do need to contact someone. They are always friendly and issues are fixed usually within less than a five minute time frame.

Cons

Wish it could do multiple sights on one machine (meaning we would have a device at each check in location but it would show me on my one admin login all 4 facilities in one).

Game Changing!

We elevated our client experience with the ease of check in & gave our clinicians freedom!

Pros

I love that my clinicians can relax and socialize while waiting for their next client to arrive! Not being tied to their rooms & checking the waiting area has been a game changer for our culture. The ability to check the log has also been helpful in many situations.

Cons

As we grow, it might get costly to have subscriptions for multiple locations.

You'll love it and so will your visitors!

Overall its been a very positive and beneficial experience. Right form my initial enquiries through to testing , customer support and the final implementation it's all been a seamless process. It has increased administration productivity and decreased costs.

Pros

Easy and Intuitive.

Cons

I'm pretty happy with it so nothing really to add here

Easy to use service

Awesome. Easy to use, easy to manage from an admin end, and reporting is very simple.

Pros

I like that the software has the ability to take photographs of visitors, and allow our employees to get text or emails when their visitor arrives. It is great to make sure we can count for everyone coming in and out of the building.

Cons

Under the vendor tab, if you use the "Other" button it does not allow them to inset what company they are coming with. Since you can only have 6 vendors on the screen, we have 5 of our most common vendors and then we use the "Other" button as a 'catch-all'. That being said - we would like to track what 'other' vendors are coming in the building by allowing the 'other' vendor to type in their name so it can be recorded.

Thank you

Pros

Once I was able to navigate the site, it was very user friendly to customize and comply with our Marketing expectations.

Cons

One con is that the email receipt cannot be customized to say your client's name. This can cause a client who is visiting the bank to think they have received a spoofed or fraud email.

Amazing service -- very responsive and helpful!

Pros

The software is easy to use and work with. Having the iPad receptionist is also an added security feature for the office.

great product and great customer service.

Pros

i like the ease of use and the ease of setup the most. It has most of what we needed right out of the box.

Cons

it only supports 2 types of badge printers an with the system relying on wifi you need a strong connection.