Excellent customer service and a company committed to evolving their product

I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.

Pros

The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly. Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Cons

We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Front Desk Traction Guest

Our overall experience has been great in our deployment of traction Guest systems deployed throughout NA. My next goal is to deploy in APAC and LATAM early in 2020. We look to Traction Guest to provide a experience to our visitors, while providing a level of security for our employees, with Traction Guest notification messages, our employees know exactly here to see them, prior to seeing them in person. Also giving us data information, like a survey on the experience, photos and other data that we can use to even better the visitor experience as we move forward.

Pros

Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc. Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors.

Cons

The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature. Overall though, the software has been great for our company needs.

TRaction Guest

I like the software. It is very helpful in the screening process.

Pros

I really like the contractor screening feature.

Cons

The experience is hard to program, but the customer service is excellent.

Traction Guest

Was able to solve our covid-19 health screening questionnaire for guests coming into our offices and they have excellent account managers that will work with you to explore your needs.

Pros

Ease of configurability in workflow of questions. Integration with our Active Directory and SSO login. E-mail sign in and contactless guest registration.

Cons

Reporting can be improved as currently method is CSV based. Area of analytics improvement will greatly enhanced this product.

Good product and even better customer service

If you can't do something out of the box or you are having some issue, the Traction team is very responsive and always willing and able to come up with a solution that meets your business requirements.

Pros

Getting started is very easy, the product is very flexible, and the documentation and support is fantastic.

Cons

The Experience Editor becomes laggy and difficult to use with long, branching experiences. Printing custom badges for different classes of visitor is clunky and requires some cleverness. The host upload seems to have some bugs.

Contactless Signin

With Covid-19 the roll-out of the contactless sign-in is exactly what we needed.

Pros

Registration experience is much easier to create than the kiosk experience.

Cons

Kiosk experience - cannot copy and paste within the experience.

Traction Guest Review

Very positive experience so far. Customer Service team is very attentive and helpful to all concerns.

Pros

Ease of use and functionality. Ability to integrate to almost any other service. Host notifications. Contractor management.

Cons

Lack of mobile application for management (website on mobile devices does not work very well). Inability to invite through gmail (so far). Inability for hosts to respond to text messages and acknowledge guest arrival.

Great product, great customer service, and great value for your money

It's taken our company to the next level with the visitor check in process allowing the front desk to manage it in a single pane of glass and also allows Marketing to capture the data they need.

Pros

Features, functionality, and ease of use. Building out an experience in TractionGuest couldn't be any easier or straightforward.

Cons

At this time I don't have any cons with the product or the company in general. I did my due diligence when selecting the product and they delivered as promised.

Great Product with Amazing Technical Support

From setup to going live has been a very straightforward process. Tech support is always available either on demand, or you can use the option to schedule a call at a specific time. Each time tech support has exceeded my expectations. The software is easy to learn how to use and the workflow of the experience can be customized very easily regardless of how many endpoints you have.

Pros

Great customer support during the setup and after the go live. Software is extremely easy to use.

Cons

I do not have any cons related to this software.

Simple and user friendly software with great customer support!

The customer support team, specifically [SENSITIVE CONTENT HIDDEN], is very knowledgeable and helpful. We were able to resolve an ongoing issue in a matter of one phone call and Microsoft Teams meeting (approximately one day).

Pros

Easy to use and very straight forward. Great customer support representatives!

Cons

Updates on the iPad always seem to cause us to reboot in order to get full functionality back. Also, the signature button could be larger and more obvious (with the word) signature on it. These are the two most frustrating things I have come across in being directly involved with the product the past year and a half.

Excellence from start to finished product.

I was impressed with everyone on the team. The sales team was very responsive. I dealt with [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] on the Adoptions team was great getting me up and familiar with the platform. And I can't say enough about [SENSITIVE CONTENT HIDDEN] in Support. She is an amazing asset to Traction Guest. She has been incredibly responsive, even during off days and hours, as I worked within a deadline to go live. I couldn't have done it without her support.

Pros

The platform is easy to navigate and customize with my brand. The product on the user end is clean and efficient. For many of our visitors, our Traction Guest touchless registration is their first interaction with our company. It is a very nice first impression.

Cons

There are some glitches, some more significant than others. I encountered a major one while building my touchless platform. Service couldn't help so I had to start completely from scratch. Not great. There have also been a few hang-ups for our users.

Thanks to [SENSITIVE CONTENT] for her excellent customer support

Very good

Pros

The customer support Dear [SENSITIVE CONTENT], Thank you for your time today, you are extremely patient and provided wonderful support. You make us forget we are using a third party service! Kind Regards Binu

Cons

There is nothing negative at this time that I have to share

Fantastic Front Desk Management System

My overall experience with Traction Guest has been great, the support has been phenomenal, I receive answers to my questions immediately! The Help Features on the website are nice for a quick reference. The overall experience has been extremely positive.

Pros

I like that there are multiple features that allow flexibility not only in checking in and managing employees, vendors, and visitors, but also the reporting features, I can produce reports in a variety of ways which during the pandemic has been absolutely necessary to track employees and visitors.

Cons

I would like to see the ability to incorporate more customized text and photos into the field choices, and have a bit more ability to implement a full page of questions and/or information specific to what the needs are, I love the fact that I can download forms, I would also like to have that same ability to use a page to input information.

Not only is TractionGuest simple to use, but it is also the most customizable platform on the market

Seamless sign in process

Pros

-Most important- The entire sign in process is customizable. You as a client, will be able to alter the system at your own discretion - The Admin GUI/ controls is thoroughly designed. You have full control of assigning different permissions to different user accounts as you see fit. For example, in our company (Unilever), we have accounts set for security, for management and for IT support (admin) - You can alter the sign in process per Ipad. No restrictions on buildings/company sites -Clean Dashboard Controls -Beautiful sign in application (for Ipad) -Great Customer Service -Dev teams are willing to work with you on your specific product requests -Lots of training available

Cons

Not sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)