All Sign In Solutions Reviews

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User Profile

Evan

Verified reviewer

Civic & Social Organization, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

A savings of time and money for our non-profit

It's been really easy to implement and use, has come with a great set of features, and their staff has always been a pleasure to work with.

PROS

The features, particularly the experience editor to manage the front end, are very robust and easy to use for both beginners and advanced users.

CONS

More advanced reporting systems on sign-in data from the Web interface would be great.

Reasons for switching to Sign In Solutions

Needed more features

Vendor Response

Thank you for the review, Evan! We really appreciate your feedback on the platform. Your use case is very unique and supports a great cause. Looking forward to our Customer Success session next week to discuss our Salesforce integration. We are happy to provide some best practices on how to report from the platform as well. We are here to help!

Replied June 2019

Kathleen

Telecommunications, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Contactless Signin

With Covid-19 the roll-out of the contactless sign-in is exactly what we needed.

PROS

Registration experience is much easier to create than the kiosk experience.

CONS

Kiosk experience - cannot copy and paste within the experience.

Reason for choosing Sign In Solutions

Customer Service is excellent. I have been dealing [SENSITIVE CONTENT HIDDEN] and both ladies were exceptional in helping me to get matters resolved.

Vendor Response

Thanks a lot for the review Kathleen! The Registration Experience indeed has a lot of positive functionalities that are helpful in facilitating touchless sign-in; on the other hand, if you need help working with the Kiosk Experience, we're here to help, just reach out to us at support@tractionguest.com! Our team has enjoyed working with you and we're happy to provide whatever additional support you need!

Replied December 2020

Adam

Consumer Goods, 10,000+ employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Traction Guest

PROS

Robust, easy to set up on iPads and Printers. Fully-featured and growing.

CONS

Complex sign-in experiences can become cumbersome to design.

Vendor Response

Thank you for your review, Adam. We would love to hear your ideas on how to enhance the Experience Editor. We think it is really important to give our customers the tools to fully customize the experience for complex requirements but we want to make the UI intuitive for you to use!

Replied January 2019

Phil

Mechanical or Industrial Engineering, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Great Product!

Great experience from implementation to continuous improvement via the customer/technical support team.

PROS

The ease of administration and support from the Traction Guest Team.

CONS

I don't believe there is anything that I dislike about the software.

Reason for choosing Sign In Solutions

Previous reviews, cost, and presentation/demo from sales team. Also, met all of our needs without a ton of "fluff" features that were not needed.

Vendor Response

Hi Phil! Thank you for writing this review! We're happy to hear that you've had a great experience so far, and continue to be only a call or email away any time there's any additional assistance we can provide for your company!

Replied March 2020

Bryan

Automotive, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Warn Review

The features and options are better than any other solution we tested and there is a lot of potential on the road map. The support team has been very responsive and easy to work with. Overall a great solution.

PROS

That it integrates with Outlook for a more seamless experience for the end user.

CONS

There are a lot of great features but not all are properly. Not a big Con as some have already been fixed and the last few have been submitted to dev. Just didn't hit the ground running like we expected but should be fine once fixed.

Reason for choosing Sign In Solutions

Features (Outlook integration) and road map. Seems to have best potential road map for improvements and new features.

Vendor Response

Thank you for the review Brian! We appreciate your honest feedback over how much smoother the rollout could've gone. We're delighted to also hear that many of Traction Guest's features and options have helped and benefited your organization, and we appreciate your suggestions on features and enhancements that you've expressed to us. Any time you and your team have further suggestions or need support again, we remain available and happy to help!

Replied June 2020

Jill

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2017

Amazing support team + Few UI Suggestions

Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations. My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered. If there was 2 things to suggest be changed or updated for Traction Guest: 1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account 2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled "Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here. All in all - big THANK YOU to your team.

Vendor Response

Hi Jill. Thank you for the awesome review! We really appreciate that you took the time to share your thoughts in so much detail. We love getting feedback and suggestions from our customers on product features. It helps shape our roadmap and we want to ensure you continue to enjoy using Traction Guest. Email notifications: We actually just released this yesterday! You can now change the subject and title of a host notification, allowing for even more customization in your experience flows. Check it out in your Experience Editor! Host experience: that's an interesting suggestion! We will definitely look at how we can improve this for you. We'll keep you posted! Please continue to reach out to our team with any questions and ideas!

Replied April 2017

Anthony

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Simple and user friendly software with great customer support!

The customer support team, specifically [SENSITIVE CONTENT HIDDEN], is very knowledgeable and helpful. We were able to resolve an ongoing issue in a matter of one phone call and Microsoft Teams meeting (approximately one day).

PROS

Easy to use and very straight forward. Great customer support representatives!

CONS

Updates on the iPad always seem to cause us to reboot in order to get full functionality back. Also, the signature button could be larger and more obvious (with the word) signature on it. These are the two most frustrating things I have come across in being directly involved with the product the past year and a half.

Reason for choosing Sign In Solutions

N/A

Reasons for switching to Sign In Solutions

Corporate transition per new contract.

Vendor Response

Thank you so much for the feedback Anthony! Our support team always enjoys working with yours, and we're thrilled to hear that you've found our software pretty easy. We'll take a look to see what could be causing issues with iPad updates, and into potential for edits to the Signature button. Any additional feedback or thoughts, please feel free to share with support@tractionguest.com at any time!

Replied January 2021

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Intuitive with great customer support

PROS

Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface. Customer support is a pleasure to work with as well. I'd definitely recommend Traction.

CONS

There are a few key features missing, but in the time we've been using Traction they've made some great improvements so I expect it's only a matter of time.

Vendor Response

Thank you! Our development team is doing a new release every couple of weeks at the moment. We're excited about the new features and functionality. Make sure you keep the ideas coming!

Replied September 2018

User Profile

Lyndsy

Verified reviewer

Industrial Automation, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Great software!

Great experience and absolutely worth the cost!

PROS

Traction Guest has been a breeze to set up and use. The customer service was very helpful and the product is also intuitive/user friendly.

CONS

It was difficult to get the NDA routing set up--currently using a workaround where it goes to my personal Google Drive.

Vendor Response

Hey Lyndsy, thanks for sharing your thoughts. The Customer Success team has enjoyed helping you configure Traction Guest; setting up your NDA and customizing your sign-in experience. I have brought your requests surrounding additional Google Drive functionality to our team and they are looking at how we can get there. Thank you!

Replied June 2019

User Profile

Norell

Verified reviewer

Packaging and Containers, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Visitor Management with Ease

Traction Guest made an immediate impact with our visitor interaction. Our visitor activity is now tracked accurately and all visitors are made aware of our Mutual Agreement and Safety Guidelines prior to walking our site. The team at Traction Guest have been amazing! [SENSITIVE CONTENT HIDDEN] all are professional, friendly and experts in their field. Thank you all!

PROS

The software is user-friendly and can be implemented immediately into your process. From admin settings to process flow, the entire software was designed to have an immediate impact and be easy to customize.

CONS

I would like to see hosts have the ability to take their picture on the user device and upload it directly to the software.

Vendor Response

Thanks for the review Norell! We're thrilled to hear that you've found the software easy to use, and that you've been able to configure it to fit your visitor management, safety, and security needs. Our team is always happy to help any time you need additional support!

Replied April 2020

BIRJU

Airlines/Aviation, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Best Visitors management solution

We had a paper based system before Traction Guest and always had a person at the front desk helping visitors to check in, give them their badges and check them out. Now that we have traction guest, visitors can check-in and the host is notified. Their background check is also done or can be done in advance by the host. We have always had the same person supporting us, Jovito and he has been awesome. All our questions and any issues are answered/resolved in a timely manner.

PROS

It is probably the best visitors management system that I have come across and the implementation team and support staff are polite, professional and awesome to work with. Implementation was seamless and we went live in about 2 weeks.

CONS

It currently works with ipad's which is fine with us but it would be good that in future other tablets are supported. Otherise, I cannot think of anything.

Vendor Response

Thank you for your feedback, Birju! It's been great working with you all this time and I'm elated with how quickly you were able to implement Guest and continue to use it, today. It has been wonderful to see! I can log your request about additional tablet support for our team. Keep an eye out for new features! Thanks

Replied November 2019

Annette

Non-Profit Organization Management, 201-500 employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2020

Traction Guest Review

The software dev team is creative and takes an agile approach working with clients to understand business requirements and find solutions. the software is scalable and ease of implementation. I think the team is fantastic, they listen to the needs of their clients, are responsive and provide great service.

PROS

Our organization was looking for a partner to find a solution to be able to check-in guests, employees and contractors at our locations. Given COVID 19 we need to be able to set up max occupancy limits as well as perform a daily health screen per BC Public Health orders and guidelines.

CONS

Need to be able to notify Supervisor or host when an individual fails a health screen question rather than individual self reporting. Interface of 1 page versus two for declaration is opportunity for streamlining programing and business rules.

Reason for choosing Sign In Solutions

variety of factors

Reasons for switching to Sign In Solutions

Variety of factors including supporting BC based organization

Vendor Response

Thank you so much for taking time to share this feedback, Annette! Supporting companies and their visitor management processes through the pandemic and through tightened health/safety regulations was of utmost importance to us, so we're thrilled that we've been able to help out your company in that regard and bolster your locations' layers of protection against COVID-19! We're noting the feedback regarding COVID-19 declarations and notifications to hosts. Our team has enjoyed and appreciated the opportunity to work with yours, and we'll remain only one email or call away any time you need our support again or have any additional feedback!

Replied January 2021

Tom

Financial Services, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Fantastic Front Desk Management System

My overall experience with Traction Guest has been great, the support has been phenomenal, I receive answers to my questions immediately! The Help Features on the website are nice for a quick reference. The overall experience has been extremely positive.

PROS

I like that there are multiple features that allow flexibility not only in checking in and managing employees, vendors, and visitors, but also the reporting features, I can produce reports in a variety of ways which during the pandemic has been absolutely necessary to track employees and visitors.

CONS

I would like to see the ability to incorporate more customized text and photos into the field choices, and have a bit more ability to implement a full page of questions and/or information specific to what the needs are, I love the fact that I can download forms, I would also like to have that same ability to use a page to input information.

Reason for choosing Sign In Solutions

Traction Guest was selected for its overall flexibility, ease of implementation, and competitive cost structure.

Vendor Response

Thank you for the review Tom! Flexibility in building out sign-in processes as well as reporting on who's visiting your facilities are things that we're proud to offer, and we're thrilled to hear that your company has benefited from these parts of the Traction Guest platform! You do raise some great ideas on how to make the platform even better in terms of flexibility and ease of use - we'll discuss internally and see how we can tackle those ideas in future releases. If you have any additional questions or feedback, please do contact us again at support@tractionguest.com!

Replied February 2021

Diana

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Customer Servise was easy to work with.

We are an ITAR facility. We need the security for all of our visitors, etc., when entering and leaving our facility. It is a great security software. At the end of my day, I can go onto Traction Guest and tell who is still in the building and who has left. That's a great safety feature.

PROS

When I didn't understand something with the software, The support team was very professional. They talked in my language - not in a high tech lingo I couldn't understand. Very easy instructions! . Never laugh at my questions. Made me feel at ease!! I can ALWAYS email the team with any question and he is fast to get back with me!

CONS

I have thought about this and I really can't think of anything that I dislike. Thanks to the support team it is very user friendly.

Vendor Response

Hi Diana. I appreciate that you took the time to leave us a review. It meas a lot to hear from someone who uses Traction Guest every day, especially at an ITAR compliant facility like yours. Also, you have only ever had good questions. Feel free to ask anytime!

Replied March 2019

Vincent

Machinery, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

The top visitor software brand

My overall experience has been extremely great. When you need customer service, you can literally pick up the phone, hit one number and speak with a knowledgeable customer support agent and get help with ANYTHING!

PROS

I could not believe how easy it was to setup and use all the various functions and features that Traction Guest has to offer. Even for people who aren't good with technology, the way they've created the administrative side of it, makes it so simple to use.

CONS

The sign out page could use some upgrading and integration with the guest list.

Reason for choosing Sign In Solutions

Traction Guest has the best features and the lowest price of all the visitor software companies I researched.

Vendor Response

Thank you for the review Vincent! We're thrilled to hear that you've had a smooth and seamless experience implementing and using the Traction Guest platform at your site! Our team has raised areas of improvement for the Signout Page with our product and development teams, and we continue to be all ears for any feedback and enhancement suggestions you have! And of course we remain available for any support you and your colleagues may need in the future!

Replied June 2020

Kaitlyn

Airlines/Aviation, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

Visitor Management Made Easy!

Positive experience and great team committed to continuous improvement. Always listening to customer needs.

PROS

Traction Guest software has allowed us to operationalize our approach to visitor management. The ability to integrate training and security requirements enterprise wide, with guest connect action has far surpassed all expectation.

CONS

Support team response time/time difference from west-east coast of Canada.

Vendor Response

Thank you so much for the review! We're thrilled to hear that Traction Guest has helped improve your visitor management and security processes! The Guest Connect Action is an especially useful tool when it comes to enhancing configurability to your setup. Your company's past and current feedback are important to us, and we'll remain all ears if there are any feature requests or enhancement requests that you and your colleagues would like to raise with us.

Replied January 2021

Brett

Medical Devices, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Sign-In for Safety

Very great, easy to use and awesome customer service.

PROS

Traction allows our organization to keep track of every guest and vendor entering our facility. It allows our team to manage on-site safety and ensure every head is accounted for. Badges are easily identifiable and easy to use.

CONS

How Traction does not come with its own printer or badge supplies.

Vendor Response

Thank you for the review Brett! We set out to help companies in many industries improve visitor/vendor management and improve security of their facilities, and that has become even more important during the pandemic. We're thrilled to hear that you've had success with our product at your company's sites and facilities. When it comes to badge printing, we can help with printer roll orders and we can provide recommendations on printer types -- that said, badge printing needs come with their own variety, and we don't want that to take away from our focus on optimizing visitor management processes and on the other impactful aspects that comprise them.

Replied December 2020

Wil

Aviation & Aerospace, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Easy and quick to deploy

Excellent customer support. Very easy to use.

PROS

Ease of use. Visual Compliance and ITA integration.

CONS

No capability to connect to a phones system to call the host.

Reason for choosing Sign In Solutions

Other sister companies have started using the same system

Vendor Response

Thanks for the review Wil! Ease of use and configurability are important to us, and we're glad that they have been characteristic of your experience with our software! We welcome this feedback and any more that may come in the future, and our customer support team remains available by phone, email, or live-chat anytime you need us!

Replied April 2020

joseph

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Reliable Customer service

Having just taken over as the administrator for our site in regards to Traction Guest, I would say that so far I am impressed. Customer service has been great and takes their time to ensure that issues brought to light are addressed timely.

PROS

ID scanning has made the visitor check in much more secure while also streamlining the check in process for our guests. I would also like the option to clone not just whole experiences, but the option to clone an experience path within created experiences. it would save a lot of time.

CONS

I believe the ability to autofill name information in the about you section with the ID scan feature should be an option. Not being able to clone experience paths within an experience creates extra work.

Vendor Response

Thank you for the review Joseph! ID scanning is definitely one of our more interesting features, and we're thrilled to hear that you've been able to leverage it to improve security at your site! That said, we understand that cloning experience pathways would be something that would make your engagement with Traction Guest much smoother -- this is something that we're raising with the team and discussing how to implement. Don't hesitate to contact us with any additional feedback you may have!

Replied August 2020

James

Food Production, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

New user, happy user.

Very very good. Lots of great features, and people that have been SUPER communicative from the get go.

PROS

The layout is very simple and quite honestly tacked all the requirements we needed for visitor software, and even offered us more features to use that we hadn't considered before: like badge printing for visitors.

CONS

My only qualms thus far are that you are pretty much limited to using HTML ONLY for editing your badges, and if you are unfamiliar with it then it'll prove to be a challenge. I think this is pretty user unfriendly and should be a lot simpler of a process. And that on documents that our users have to sign, you can't pinch to zoom/unzoom. This is an oversight, and as such your documents literally have to be font resized if you need to accommodate all types of folks' vision.

Vendor Response

Thanks so much for your feedback, James. I understand how the editing of our badge template can be a little challenging. We are totally aware of it and our development team is currently working on making it more user-friendly. Thanks for bringing up the suggestion on creating the ability to zoom in on documents! That's a great suggestion and I would definitely bring it to the team! -Vankie

Replied January 2020

Tevin

Human Resources, 5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Why I chose Traction Guest for Vistor Management in a Nutshell

I do hope all vendors I partner with to deliver services strive to meet this level of customer service.

PROS

Simplicity. My goal in procuring the software was to automate, digitize, and simply visitor retention during the many campus wide training services we offer for both the users and myself. It's more impressive, despite how awesome the software is, that the support staff are always available. They always provide the information or put in me in contact with someone who can and they always follow up to ensure the solution worked. True customer support.

CONS

I wish there was a bit more customization options in the way the Guest Book is updated. When I can integrate this software with MySQL I'll be in love.

Vendor Response

Thank you for your review, Tevin! We appreciate feedback from our users and we're constantly looking for ways to improve your experience. Also, our Customer Success team strives to give the best support possible. I'm glad to hear that you're enjoying Traction Guest and that you've had such a positive adoption so far. Whenever you want to start working on your custom integration loop us in and we'll be here to help you get that running!

Replied March 2019

Tony

Newspapers, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2019

Great Tool for Busy Datacenter

being a manager for a busy 24x7 enterprise class datacenter this tool is very valuable for us to organize and track our many technicians and visitors to our site daily. I like the automated email with picture of the guest when they arrive!

PROS

very easy interface, perfect for datacenter with multiple shifts and visitors arriving 24x7

CONS

had to work with our security staff to modify this as we needed the ability to have personal guests and also guests arriving for a group not a specific person.

Vendor Response

Hey Tony, thanks for the review! We're glad that you've been able to utilize Traction Guest to tackle the many facets that come with managing visitors to your premises. If there's anything we could do to be of further assistance to your organization, give us a shout!

Replied March 2020

Dina

Medical Devices, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Beautiful, fluid, easy to use app

The main benefit: this product allows us to track dosimeter badges as guests come and go which is very important to our business. It also allows users to check in and page their host very easily.

PROS

The app is easy to configure and the end users seem to understand how to use it easily. The support team has been great!

CONS

Like all software, it takes a little effort to get the hang of it, but the Traction Guest team is very patient and helpful!

Vendor Response

Thanks, Dina! Your feedback means a lot to us! We're glad to hear that you're happy with the platform. Please continue to reach out with any questions or ideas!

Replied July 2017

Jennifer

Biotechnology, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2019

Good product

The Traction system and labels are so much more professional-looking than handwritten "visitor" labels. When we started using Traction, I felt like we started looking like a "real" company. :-) Traction is really easy for our guests and front desk staff to use.

PROS

Easy to use, works well - doesn't crash, looks professional.

CONS

I really don't have any negatives. It's been a good experience.

Steve

Automotive, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Traction Quest for Manufacturer with ITAR requirements.

Great product and great support from the company. Very easy to get up and running. Very easy to customize to my requirements - the best of all the other solutions I reviewed. The SaaS service is very reliable. The company is adding functionality on a quarterly basis and are responsive my inputs to make Traction Guest an even stronger solution for ITAR compliance. I highly recommend Traction Guest as an excellent visitor management solution. Traction Guest is not cheap but it is competitively priced.

PROS

Simplicity and ease of customization. Very responsive technical staff. They will consider your ideas for future product improvement in scheduled software updates.

CONS

Need to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in.

Vendor Response

Steve, thanks for your review. ITAR adherence has been an interesting use case for our platform and we continue to develop around it. We are extending our abilities around remembering more about your visitors. Currently we remember pictures, signed documents, and answers to questions. Our customers' input guide our development, and you've had some good ideas. Thanks.

Replied March 2017

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