All Vizito Visitor Management System Reviews

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Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Ticks all the boxes!

PROS

Easy to use, easy to set up, great integration with LDAP and Slack and very customisable looks. It's GDPR-friendly and it offers a myriad of functions out of the box that allow future functionality to be turned on as the business needs grow. Very satisfied as it is a fit and forget product! Have not had to do one bit of maintenance since we installed it.

CONS

Generally very satisfied. The addition of camera support for taking a picture of the visitors would have been a bonus but it's not key to deciding whether to use this product or not.

Santiago

Real Estate, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Vizito in American Industries

our experience was good since we achieved the objective of registering our visitors and being able to send them notifications in case of an emergency, as well as keeping track of each one of them

PROS

One of the things that I liked the most was that I was able to adapt the forms to my needs, the registration by means of a QR code and the sending of invitations by mail

CONS

Actually everything is fine, I don't see anything that the software is missing

Reason for choosing Vizito Visitor Management System

for the cost and QR code

Vendor Response

Hello Santiago, thank you so much for your review! We are glad that you enjoy using Vizito and that it solves all your needs. Greetings, Steven

Replied August 2022

Amandine

Telecommunications, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2022

Non-functional printing system

PROS

The system for sending a visitor's presence

CONS

The unsuccessful badge printing system in tablette

Vendor Response

Hello Amandine, Thank you very much for your feedback. We are sorry to hear that you had problems with the badge printing. Please get in touch with us and we would love to help you find a solution. Best regards, Vizito Team.

Replied September 2022

Nikylan

Logistics and Supply Chain, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Quality software at an affordable price

It solved our need to move from paper documents to an electronic registration program.

PROS

The ease of use and ease of setup was fantastic. I was an early adopter and was able to work directly with the founders, who were very helpful!

CONS

There is a lot of customization and some configuration that I found a bit complicated or had a lack of documentation pertaining to it.

Reason for choosing Vizito Visitor Management System

It was an all-inclusive package that offered a solution for everything we could think of and the price was within our acceptable range.

Vendor Response

Hey Nikylan, I appreciate the time you took to give us 5-stars! It's great to hear that you noticed the many customizations that are available within Vizito. It can be a bit overwhelming when starting out, but we are ready to provide in depth knowledge on these to all of our users and customers. Thanks again! Pieter-Jan

Replied August 2022

Graham

Pharmaceuticals, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Vizito & Mettler Toledo Ltd

Mettler Toledo's experience with the Vizito system has been very positive. From the experience of the product itself and the support from the Vizito team, i can honestly say that we are impressed!

PROS

This product replaced our antiquated paper system that we previously used. Setting up was assisted by the Vizito team (remotely) and our Corporate image and Health & Safety policy was implemented on the tablet. Monitoring of our visitors is paramount in the case of an emergency!

CONS

On occasions. The device is unregistered from the Portal. This is easily resolved, but should not happen.

Vendor Response

Hello Graham, Many thanks for leaving such a great review on Vizito, we appreciate the 5 stars! We are happy to hear you are satisfied with both the product and the assistance we have provided. Kind regards, Mary

Replied September 2022

Roel

Aviation & Aerospace, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

Convenient system, but with some complications.

Overall, very convenient and powerful registration system, with a lot of options and tools.

PROS

Registration of guests, inviting guests, getting notified, automatic connection with printer. The overall functionality is lovely once it is all setup and works as expected.

CONS

The fact that other label printers did not work that well with the system and that the recommended brother printer often (when labels are reloaded), loses connection to the iPad we setup. This results in at least once a week reset of the systems connection with the iPad and Printer. This gets annoying.

Reasons for switching to Vizito Visitor Management System

Our own developed form was outdated and often crashed.

Vendor Response

Thank you for your review! The Brother printer issue sounds like something that shouldn't happen, so feel free to reach out to support@vizito.eu

Replied September 2023

Marta

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

A good, complete and cheap visitor management tool

We are very happy with this tool. From the beginning all is working well, and we haven't had problems.

PROS

This tool is very easy and quick to deploy. For us, this tool covers all functionalities that we needed.We love its chat suport. They always solve our questions very quick.And the price is very interesting.

CONS

As a detail, we would like to select the field that the visitor selects when he does the check-out. Currently we only can use the same field that the guest use to search hisself within the registered visitors list.

Reason for choosing Vizito Visitor Management System

A competitive price and it covers all our requirements

Vendor Response

Hi Marta, Thank you for your amazing review and for giving us a full 5 stars! We're thrilled to hear that you find Vizito easy to deploy. It's wonderful to hear that it's working for you. We also appreciate your compliment on our chat support. We strive to provide quick and efficient assistance to all our customers. Your feedback on the check-out process is something that we are considering for future updates. We're always on the lookout for ways to improve, and your input is invaluable! Best, The Vizito Team

Replied July 2023

Robert

Aviation & Aerospace, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Good service

Solid system that manages our visitors.

PROS

The online support with setting up the system

CONS

Connecting the printer and no on premises support

Vendor Response

Thanks for leaving a review! Great to hear we were able to support you setting up Vizito. Setting up printing is on our list to improve in the following updates! Thank you for providing useful feedback. Best regards, The Vizito Team

Replied September 2023

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed October 2019

It's okay....

Used this software for 1 month before I started getting emails multiple times a day about the price needing to go up for how much traffic we had. We only have a few people utilizing this so it seemed like a big jump in price for that.

PROS

We implemented this software in order to make sure our staff was informed when a visitor came into the office to meet with them. It does it's job, but is just okay. Not a lot of bells and whistles to it.

CONS

There is no major con to this software other than the price point. I just think it is a bit much for what it does.

Vendor Response

Thank you for your feedback! Our pricing is based on the number of registrations each month. We feel sorry if this does not correspond 100% with your use case. Feel free to get in touch as we value your feedback greatly.

Replied November 2019

Pieter

Chemicals, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Fluent communication, very straight forward set up and easy to use

PROS

A very good communicationA super straight forward setupVery easily to use and to follow up backoffice

CONS

Too bad the Azure integration didn't work out great.

Vendor Response

Thank you, Pieter, for your feedback. We're glad to hear that you found our system user-friendly and easy to communicate with. We're working on improving the Azure integration and appreciate your patience. Your insights help us enhance our product.

Replied October 2023

Julian

Non-Profit Organization Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2022

Simple product and quick to get started

We now have a record of people coming in and out of the depot, which we did not have before. I've found the Vizito team very helpful when I have had queries about customising the experience.

PROS

Vizito is really straightforward to set up and you can start signing your staff and guests in on day one. It works with Android tablets meaning that hardware costs are lower, and it is mostly very intuitive. It's quite easy to customise too, allowing you to add welcome messages and logos.

CONS

We were hoping to be able to link visitors to a simple satisfaction survey as they signed out, but unfortunately this isn't possible as yet.

Reason for choosing Vizito Visitor Management System

The fact it worked with Android tablets was a big plus for us. A number of competitors are iPad only and that massively increases hardware costs.

Vendor Response

Thanks for the kind review Julian! We love that you find it easy to customise and are proud that we offer an Android option. We will continue to improve Vizito and get in touch with you when linking to a survey becomes available. Kind regards, Mary

Replied August 2022

Matthias

Construction, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Easy , Adjustable , user friendly !

We had a jobday to manage and wanted a complete overview of the visitors that registered that day. That went flawless , also we added a sequence so we can link the visitors in our own systems! And the greatest thing about vizito is their personal support!

PROS

Easy to setup and adjust to your own specific needs!

CONS

There are some things that can be improved but since the team of vizito is easy to reach they provide a solution on the spot.

Vendor Response

Hello Matthias! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! The Vizito team

Replied May 2022

Crystal

Non-Profit Organization Management, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Terrific Product

PROS

The ease of use and ability to deploy to multiple locations is most appealing

CONS

There are no cons to speak of at this time

Vendor Response

Hi Crystal, Thank you for taking the time to share your positive experience with Vizito! We are delighted to know that you find our visitor management system easy to use and appreciate the ability to deploy it to multiple locations. Our team works diligently to ensure Vizito meets the needs of our clients, and your feedback serves as a testament to our efforts. It's great to hear that you haven't encountered any cons with our product at this time. Regards, Vizito Team

Replied April 2023

Jan

Chemicals, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Review

Very good

PROS

easy to use, user interface is very easy to use

CONS

dificult to customise UI. Logo's etc are dificult to implementate

Vendor Response

Hi Jan, Thanks for choosing Vizito and leaving us a positive review. It's great to hear that you noticed that we offer a lot of customization when it comes to the design / look and feel of the application. The drawback is that it becomes more complex than anticipated. Be on the lookout for updates coming soon that will make configuration, and specifically applying a housestyle, much easier. I think you're going to love it. We're here for you anytime and thanks again for your business. Pieter-Jan

Replied August 2022

Evert Jan

Computer Hardware, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Clean and simple

We don't have that much visitors on site but if we do we always know that the host will be notified. The visitor only has to do the bare minimum to announce themselves.

PROS

It's very intuitive for both the administrator as (first time) users/visitors.

CONS

LDAP / Active Directory integration would be a nice add on for the lower priced packages as well, but it isn't a must.

Reason for choosing Vizito Visitor Management System

Price and user experience.

Vendor Response

Hello Evert Jan, We are thankful that you took the time to give us a positive review. We are happy that the solution works well for you! Kind regards, Mary

Replied September 2022

Renee

Wine and Spirits, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Great Software for a reasonable price!

We have been using the software for 2 years and the overall experience has been great.

PROS

We use the software so that we can keep track of who enters and leaves the facility for food safety and for our emergency response plans. This software was easy to set up and start using right away. We can add specific waivers or legal documents for signature as needed. We can easily download the logs for our food safety program. And the software is easy to use on an IPAD and allows for touchless and self-checkin/out.

CONS

I have not had any issues with this software. Any questions were quickly answered by Vizito staff.

Vendor Response

Hello Renee, We are happy to hear you have had a great experience using Vizito. Thank you for taking the time to share this review! Best regards, Mary

Replied September 2022

Bart

Logistics and Supply Chain, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

The easiest-to-use visitor registration tool

The people of Vizito are professionals who think along to always find a solution. They tackled our problem and took care of us down to the last detail. Highly recommended!

PROS

Ease of use, visitor notifications, features

CONS

None, complete visitor registration tool

Vendor Response

Hi Bart, Happy to learn that our approach towards assisting customers is helpful. Thank you so much for your review! Kind regards, Steven

Replied August 2022

Dominique

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

Great App to manage and register visitors!

PROS

great value for the money, offers all required functions

CONS

backend can be a bit confusing in the beginning

Reason for choosing Vizito Visitor Management System

Price, included functions, the possibility to have documents signed, design adjustments

Vendor Response

Hello Dominique, Thank you for your review. We are happy to hear that you think Vizito is the best price/value in the market.

Replied August 2022

Dieter

Food Production, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Easy-to-use user registration

Easy to keep track of who's in the building for

PROS

Never had any problems with this software. It's easy to use. Exactly what we needed. Also the customer support is very friendly and fast.

CONS

Except the fact that we heard it was more stable on Ipad we had to buy Ipads to use. By now we already tested it on android too and did not really encounter any bugs until now.

Vendor Response

Hello Dieter, We greatly appreciate your kind feedback! We are happy to hear that Vizito is working well for you. Kind regards, Mary

Replied September 2022

Arno

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Fast and smooth vizitor management

PROS

Vizito really creates a seamless sign in workflow when receiving guests. Instant notification of the contact person upon arrival is great.

CONS

No complaints at all when setting it up for our use case.

Vendor Response

Hello Arno, We appreciate the time you took to share your positive experience with Vizito. Your review means a lot to us. Best regards, Mary

Replied September 2022

Ram

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Great Product, Excellent Support, Superior Value!

Ease of use and excellent customer support have made the switch from a paper sign-in log to digital in a matter of a few days! So happy we found a great Android-compatible product.

PROS

We like that Vizito is easy to use, easy to customize with excellent support. Email/SMS notifications enhance the product and live chat support is prompt and efficient. Import/Export features to take data to Excel are a great addition too. Works well on Android devices and web-based interface.

CONS

We are based in North America, so Live Chat isn't always available in the latter part of the day, but email support helps bridge the gap.

User Profile

Rahul

Verified reviewer

Education Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

Excellent customer service provided by Steve and Pieter. The product is very easy to use.

It has decreased the workload on the reception staff. Also we have a full audit trail of staff.

PROS

The software is very easy to use for the end user. It has some great back end features such as the emergency evacuation procedure. It is fully customisable to your needs which allows you to put your branding on it. Overall great quality product which is easy to use and manage

CONS

I would like to use it as an employee sign in and out system also, which is being developed further to what it has already been done. Works the same as the visitor system. No other cons really.

Dominiek

Verified reviewer

Electrical/Electronic Manufacturing, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Perfect fit with our needs

Very good customer service that creates correct expectations: they explain workarounds or make clear commitment regarding issues (quick fix or roadmap).

PROS

The software is simple, user friendly and integrates with elements that were very important for us (Active Directory, AeroHive WiFi to generate access rights, Belgian eID-cards, ...)

CONS

We jumped on it in an early stage of the software, some features were missing, but when this feedback was given to the Vizito support team, a solution was always provided in a quick and robust way.

User Profile

Hannah

Verified reviewer

Automotive, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2018

Thumbs up for Vizito

We required visitor logging for the implementation of our ISO 27001 certification.

PROS

Being a small company, every bit of time we can save implementing a system can help massively! The software is really easy to use for all of our visitors and great to update for our administrators.

CONS

We haven't come across any bugs with the software, so cannot comment!

Luc

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

User evaluation

PROS

Easy to setup, user friendly, helpdesk support.

CONS

Improvement is possible to Multi tenant function based upon the site requirements.

Reason for choosing Vizito Visitor Management System

Regular contacted by Account Manager and overall use looked similar.

Reasons for switching to Vizito Visitor Management System

Mainly support related combined with high price for reduced usage.

Vendor Response

Hello Luc, Thank you for sharing your experience! We value each feedback we get to make Vizito better. Sincerely, Vizito Team.

Replied September 2022

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