--- title: "8x8 Work Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 8x8 Work. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 8x8 Work is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/) / 8x8 Work Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/8x8-x-series-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/8x8-x-series-profile/alternatives/) # 8x8 Work User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 309 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.7/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 131 reviews (42%) - 4 stars: 107 reviews (35%) - 3 stars: 42 reviews (14%) - 2 stars: 19 reviews (6%) - 1 star: 10 reviews (3%) ### Most mentioned pros - The regular software updates and bug fixes from 8x8 are a definite benefit. - From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number). - Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort. ### Most mentioned cons - Calls only come through about 80% of the time and voicemails take a long time to show up. - The service seems to have gotten a bit choppy over the last year. - x8 does not even compare to the lowest on the market. When I took over an IT department, part of my duties was to locate a new VoIP service. ## 8x8 Work customer reviews Showing reviews 1-25 of 309 (page 1). ### 8x8 review - Overall rating: 5/5 - Reviewer: Andrea C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with 8x8 has been a good one. I've been able to navigate through the system, and no major issues have raised any red flags. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 8x8 is great for our phone system. They get the job done and whenever we need to have a conference call between the office, we are able to do so. #### Cons I do not like the voicemail feature, it often cuts off my voicemails and will not let the voicemail completely finish. --- ### My 8x8 experience - Overall rating: 4/5 - Reviewer: Abdou M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience so far. The system is easy to use and adding users takes just a few minutes to complete #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use #### Cons I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support #### Reasons for choosing 8x8 Work easy to use and integration with Microsoft teams #### Reasons for switching to 8x8 Work 8x8 integration with teams and easy to use #### Vendor response Hi Abdou, we appreciate you leaving up feedback. We take on board your comments about contacting support, your feedback is useful to help us improve. It's great that you find 8x8 easy to use. Replied August 2024 --- ### Very glitchy - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this to replace our physical phone lines, but unfortunately it was a terrible experience company wide. This is constantly crashing and has terrible sound quality. I have never once completed a call without the other end asking me to dial back in from my cell phone instead. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats. #### Cons The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue. #### Reasons for switching to 8x8 Work Cost --- ### Positive Experience with 8x8 - Overall rating: 5/5 - Reviewer: Branden L. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a very positive experience with administration and also with most of the users- #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ease of which to configure the system and users- It is so much easier to configure than a typical phone system- #### Cons There are sometimes some connection problems if the internet is running slow- #### Reasons for choosing 8x8 Work The call quality was very poor when we did a trial with Vonage- #### Reasons for switching to 8x8 Work Cost and the ease of which to manage and configure users- --- ### 8x8 Overall Review - Overall rating: 4/5 - Reviewer: Laura P. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Interface - VoIP system. Implementation process. #### Cons Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook. #### Reasons for choosing 8x8 Work Recommendation of IT support person. He thought 8x8 was a better product. #### Reasons for switching to 8x8 Work Integration between multiple offices and mobile phone integration. #### Vendor response Hi Laura, thank you for taking the time to leave a review. We are sorry you are experiencing poor call quality. We'd like to help with this, so if you could provide more details to reviews@8x8.com, we will investigate. Replied March 2024 --- ### Great overall - Overall rating: 4/5 - Reviewer: Luis Eduardo B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall, has its flaws, but nothing that affects the performance everyday. Little slow on setting up the SMS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accesibility anywhere and compatibility with different devices. #### Cons The contracts that don't let you make changes during the period of a year. #### Reasons for choosing 8x8 Work I know the system and the features it includes. #### Vendor response Hi Luis, thank you for leaving a review; we appreciate it. It's great to hear you find 8x8 great overall. Replied March 2024 --- ### Functional and convenient - Overall rating: 4/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like being able to answer my work phone through the app when I am not in the office. #### Cons I would love it if voicemails left for me could be translated into written words, so I wouldn't have to listen to them if I don't really need to. I would also like the ability to delete the voicemail from the written word notification or email, however it is delivered. #### Reasons for switching to 8x8 Work Too expensive and not enough features. Customer service was terrible! #### Vendor response HI Michelle, thank you for your review and ideas on how we can approve, we appreciate it. Replied August 2024 --- ### 8x8 your VOIP solution - Overall rating: 5/5 - Reviewer: Darren W. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive review of the product- It is very easy to maintain- #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It was very easy to setup and configure- #### Cons Probably the cost was a bit more than I expected- #### Reasons for switching to 8x8 Work The cost to maintain was much cheaper going with VOIP --- ### Solid Call Software - Overall rating: 4/5 - Reviewer: Zach H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I am overall very pleased with 8x8 and will continue to use it daily! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 8x8 has a great amount of features that are very helpful for my day to day. I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to reject a call, go on break or work offline. It is a software that is relatively easy to use! #### Cons With the 8x8 mobile version I am not able to see the caller ID. Also if you do not have great service or solid WiFi then the calls have terrible quality but is understandable. #### Reasons for switching to 8x8 Work Vonage did not offer as simple call routing (call center). 8x8 allows us to have features that are easier to use. #### Vendor response Hi Zach! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day. Replied October 2022 --- ### One of the worst customer experiences I have ever had - Overall rating: 1/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8 #### Cons Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement. --- ### 8x8 review - Overall rating: 5/5 - Reviewer: Marc W. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Good, dependable product. Very easy to use. Fit for purpose #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use in and out of office. Very good system #### Cons No real issues. Sometimes calls come through when put status as busy #### Vendor response Dear Marc, we appreciate your review, and we are delighted you find 8x8 easy to use and dependable. Replied January 2025 --- ### Good VOIP phone service, but support has turned to garbage and apps are laggy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used. #### Cons TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats. The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear. I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference. A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up. I can no longer recommend 8x8. --- ### Thank you 8x8 - Overall rating: 4/5 - Reviewer: Andrew V. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. Very happy. Great price point and even better customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Mobile app is awesome. Very easy to use. Favorite feature is the "Flip" which with a press of a button, your desk phone call is flipped to your mobile app. #### Cons Very easy to use. Secure. I can easily transfer calls to co workers while out of the office form my mobile app or desktop app, or from the office from my desk phone. The sound quality is awesome. #### Vendor response Hi Andrew, thank you for taking the time to leave your very positive review. We are pleased you find 8x8 easy to use, good sound quality and a good price. Thank you for choosing 8x8! Replied August 2024 --- ### reliable UCaaS solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, 8x8 is a good option especially if you are starting out with a few users and a small team. It has gone better as well over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs. #### Cons The process of engaging support and how long it takes to get anything resolved. Also, how difficult it is to listen to calls (they have to be live calls before you can barge). #### Reasons for choosing 8x8 Work Pricing #### Vendor response Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Replied January 2023 --- ### One of the Best! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered With 8x8, you can park your car, transfer calls, and have different phones ring based on who is unavailable. These features are fantastic. It would be wonderful to have more alternatives when deciding between a desk phone and a cell phone, such as the ability to silence calls on a cell phone when in the workplace. When making less straightforward requests, it helps to be able to clearly describe what you need and understand how the system operates. On a few occasions, I had to urge that something could be done even though they insisted it couldn't, and then we worked together to find a solution. While I had a positive experience overall, other members of my organization encountered greater support challenges. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 8x8 is ideal for small to medium-sized businesses that don't need outbound dialing methods like predictive, progressive, IVR Blast, etc.The greatest platform to use for IB auto-attendant features is 8x8. It's incredibly great and simple to use to construct call flows. The GUI is quite easy to use. #### Cons At least I have not seen any flaws yet in the product, but I hope this is not something serious that we look for in the near future. #### Vendor response Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Replied January 2023 --- ### Quickly improving to be a solid calling tool - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros 8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption. #### Cons While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less. --- ### Why Broadband Phones for Offices? - Overall rating: 5/5 - Reviewer: Cheryl L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load. I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready? I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly. The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team. You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The 8x8 team is the best. Great technology and great customer support! #### Cons Our office has been with 8x8 from February of 2014 and has had no reason to change to another company. --- ### Great Phone system - Overall rating: 5/5 - Reviewer: Raymond B. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use after set up. Quick customer service turn arounds #### Cons Not having the ability t pay other than credit card. #### Reasons for switching to 8x8 Work Needed new equipment, slow install timeframes, very costly. Had to buy special data feed to run the system. #### Vendor response Hi Raymond, thank you for leaving a review. We are thrilled you like the 8x8 product and find it easy to use. Thank you for choosing 8x8! Replied March 2024 --- ### Great system for small and medium businesses; If you know how to set it up - Overall rating: 5/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software is fairly intuitive but can be frustrating for customers if they are coming from existing analog phone lines. 8x8 X Series really shines with remote administration. It is easy for admins to get feedback from their customers and implement the features they want. #### Cons There are some ring group issues that could be better. Sometimes you want ring groups to be different based on a certain set of criteria, however frequently I have customers that want only one VM box with 2 different ring groups. I would be a great addition to be able to define where a VM can go. #### Vendor response Thank you so much for leaving a review Joseph, I understand the challenge you have with the ring group. You may follow the steps provided on this article so you can route where the VM will go > https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/how-to-forward-calls-from-a-ring-group-to-voicemail-if-no-one-answers Replied January 2022 --- ### 8x8’s technology is mediocre, the call quality poor, and it is significantly priced - Overall rating: 1/5 - Reviewer: Travis B. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I am a small business owner. I did extensive research into VoIP providers before selecting 8x8 for my business over three years ago. They had reasonable pricing at the time and offered a discount when I joined if I agreed to sign up for a 12-month term. #### Cons Their platform was not intuitive so the setup was painful. Eventually I was able to get the service up and running for my company. Immediately we noticed that the call quality was poor and unreliable. I had signed up to a 12-month term so we tried to make the most of it. As a new small business we were so busy trying to satisfy our customers that we didn’t have time to search for a new VoIP provider anyway. We suffered through 8x8 for 3+ years. Over time my team started taking calls on their personal cell phone's instead of through the 8x8 computer / mobile app because 8x8’s call quality was so unreliable. I did research and found a much more cost effective solution, which after testing also had better call quality and a more intuitive interface. When I tried to cancel my 8x8 services I was informed that because I had initially signed up for a 12 month term that I would be required to pay for over 6 months of remaining service even if I canceled and transfered the numbers. The services is so horrible that it was worth the ransom to leave 8x8. If you are a small business owner stay away! --- ### Pros and Cons - Overall rating: 4/5 - Reviewer: Brett S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Now that we've ironed out most of the issues we had initially, I like the product and would recommend that people consider it if they are shopping for alternatives. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that I can utilize the IOS application to receive calls business calls to my business number on my personal cell phone. It allows me to leave me desk more frequently. #### Cons The set-up process was a disaster for us. I'm sure there is blame on both ends, but it took our company roughly three months to get all of the kinks worked out. #### Reasons for choosing 8x8 Work Price. #### Reasons for switching to 8x8 Work We wanted more flexibility with our ability to receive business calls remote. --- ### 8x8 works great for an ip phone client - Overall rating: 4/5 - Reviewer: Dallas M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too. #### Cons I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk. --- ### How I use 8x8 telephone systems - Overall rating: 5/5 - Reviewer: Ron W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We had 8x8 and made the mistake of switching vendors. that was 3 month disaster. We came flying back to 8x8. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and prompt follow up serice #### Cons there is no pure answer to that question. #### Reasons for choosing 8x8 Work answered already #### Reasons for switching to 8x8 Work Cost, efficient service. We were not happy with Bellsouth and try as they may it just made matters worst. switched to 8X8 and it was seamless and made our crew happy. #### Vendor response Thank you so much for taking the time to leave us a 5-star review. Replied January 2022 --- ### 8x8 is especially useful when employees are working from home and need to be accessible to clients. - Overall rating: 4/5 - Reviewer: Keyana K. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line. #### Cons The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever. --- ### It works when it works - Overall rating: 4/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Challenging at times. I find when I request assistance via email they call instead. When the program works it is great. We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I can change from physical phone, computer to cell phone. #### Cons Sale Representatives not knowing they are not able to offer credits for products we declined. #### Vendor response Hi Jennifer, Thank you for your feedback. We're sorry to hear you have found using 8x8 challenging at times, we appreciate your feedback to help us improve. Replied August 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews/?page=2) --- 8x8 Work Reviews, Pros and Cons - 2026 Software Advice