# icon

> Reviews of 8x8 Work. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 8x8 Work is a good fit for you!

Source: https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/)

/

[8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/)

/

8x8 Work Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/voip/8x8-x-series-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/voip/8x8-x-series-profile/alternatives/)

# 8x8 Work Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(131)

4

(107)

3

(42)

2

(19)

1

(10)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

3.7

Value for money

3.9

Functionality

4.1

* * *

### Pros

"From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number). "

"Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort."

"Favorite feature is the "Flip" which with a press of a button, your desk phone call is flipped to your mobile app."

### Cons

"Calls only come through about 80% of the time and voicemails take a long time to show up."

"There are sometimes some connection problems if the internet is running slow-"

"Also when you call for assistance, the customer service seems not to be very well trained on how to better support"

Fast-track your software evaluation

Speak with a Business Phone Systems software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

309 results

Sort by

8x8 Work Reviews, Pros and Cons - 2026 Software Advice