--- title: "8x8 Work Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 8x8 Work. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 8x8 Work is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/) / 8x8 Work Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/8x8-x-series-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/8x8-x-series-profile/alternatives/) # 8x8 Work User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 309 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.7/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 131 reviews (42%) - 4 stars: 107 reviews (35%) - 3 stars: 42 reviews (14%) - 2 stars: 19 reviews (6%) - 1 star: 10 reviews (3%) ### Most mentioned pros - The regular software updates and bug fixes from 8x8 are a definite benefit. - From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number). - Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort. ### Most mentioned cons - Calls only come through about 80% of the time and voicemails take a long time to show up. - The service seems to have gotten a bit choppy over the last year. - x8 does not even compare to the lowest on the market. When I took over an IT department, part of my duties was to locate a new VoIP service. ## 8x8 Work customer reviews Showing reviews 1-25 of 309 (page 1). ### 8x8 review - Overall rating: 5/5 - Reviewer: Andrea C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with 8x8 has been a good one. I've been able to navigate through the system, and no major issues have raised any red flags. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 8x8 is great for our phone system. They get the job done and whenever we need to have a conference call between the office, we are able to do so. #### Cons I do not like the voicemail feature, it often cuts off my voicemails and will not let the voicemail completely finish. --- ### Positive Experience with 8x8 - Overall rating: 5/5 - Reviewer: Branden L. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a very positive experience with administration and also with most of the users- #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ease of which to configure the system and users- It is so much easier to configure than a typical phone system- #### Cons There are sometimes some connection problems if the internet is running slow- #### Reasons for choosing 8x8 Work The call quality was very poor when we did a trial with Vonage- #### Reasons for switching to 8x8 Work Cost and the ease of which to manage and configure users- --- ### Very glitchy - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this to replace our physical phone lines, but unfortunately it was a terrible experience company wide. This is constantly crashing and has terrible sound quality. I have never once completed a call without the other end asking me to dial back in from my cell phone instead. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats. #### Cons The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue. #### Reasons for switching to 8x8 Work Cost --- ### 8x8 Overall Review - Overall rating: 4/5 - Reviewer: Laura P. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Interface - VoIP system. Implementation process. #### Cons Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook. #### Reasons for choosing 8x8 Work Recommendation of IT support person. He thought 8x8 was a better product. #### Reasons for switching to 8x8 Work Integration between multiple offices and mobile phone integration. #### Vendor response Hi Laura, thank you for taking the time to leave a review. We are sorry you are experiencing poor call quality. We'd like to help with this, so if you could provide more details to reviews@8x8.com, we will investigate. Replied March 2024 --- ### Great overall - Overall rating: 4/5 - Reviewer: Luis Eduardo B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall, has its flaws, but nothing that affects the performance everyday. Little slow on setting up the SMS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accesibility anywhere and compatibility with different devices. #### Cons The contracts that don't let you make changes during the period of a year. #### Reasons for choosing 8x8 Work I know the system and the features it includes. #### Vendor response Hi Luis, thank you for leaving a review; we appreciate it. It's great to hear you find 8x8 great overall. Replied March 2024 --- ### Functional and convenient - Overall rating: 4/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like being able to answer my work phone through the app when I am not in the office. #### Cons I would love it if voicemails left for me could be translated into written words, so I wouldn't have to listen to them if I don't really need to. I would also like the ability to delete the voicemail from the written word notification or email, however it is delivered. #### Reasons for switching to 8x8 Work Too expensive and not enough features. Customer service was terrible! #### Vendor response HI Michelle, thank you for your review and ideas on how we can approve, we appreciate it. Replied August 2024 --- ### 8x8 your VOIP solution - Overall rating: 5/5 - Reviewer: Darren W. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive review of the product- It is very easy to maintain- #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It was very easy to setup and configure- #### Cons Probably the cost was a bit more than I expected- #### Reasons for switching to 8x8 Work The cost to maintain was much cheaper going with VOIP --- ### Solid Call Software - Overall rating: 4/5 - Reviewer: Zach H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I am overall very pleased with 8x8 and will continue to use it daily! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 8x8 has a great amount of features that are very helpful for my day to day. I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to reject a call, go on break or work offline. It is a software that is relatively easy to use! #### Cons With the 8x8 mobile version I am not able to see the caller ID. Also if you do not have great service or solid WiFi then the calls have terrible quality but is understandable. #### Reasons for switching to 8x8 Work Vonage did not offer as simple call routing (call center). 8x8 allows us to have features that are easier to use. #### Vendor response Hi Zach! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day. Replied October 2022 --- ### No-Nonsense VOIP - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was the first VOIP system I deployed and it was rather striaghtforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Provides a simple interface for IM, SMS, and phone calls #### Cons The deployment of the application is different for shared workstations and designated workstations #### Reasons for choosing 8x8 Work Microsoft did not answer our sales inquiry #### Reasons for switching to 8x8 Work Our phone came from our security vendor and we switched security vendors #### Vendor response Hi Thomas, It's great to hear you have found your experience with 8x8 straightforward and easy to use. We appreciate your feedback. Replied August 2024 --- ### One of the worst customer experiences I have ever had - Overall rating: 1/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8 #### Cons Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement. --- ### Great product - Overall rating: 5/5 - Reviewer: emma b. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered really good service you have this on laptop as well as mobile app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great service so easy to use both mobile and laptop #### Cons Dont like when you transfer you can still here conversation #### Vendor response Hi Emma, we appreciate you taking the time to provide feedback, which is helpful to us. We are pleased to hear you find 8x8 a great service! Replied January 2025 --- ### Good VOIP phone service, but support has turned to garbage and apps are laggy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used. #### Cons TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats. The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear. I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference. A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up. I can no longer recommend 8x8. --- ### Good VOIP Solution, Although not the cheapest - Overall rating: 4/5 - Reviewer: Katie C. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used 8x8 for several years. We purchased around 10 deskphones originally and later switched to just using the PC app on our computers. The phone service was reliable although expensive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros My favorite thing about 8x8 work is their desktop app that you can download to your PC or mobile device. You can make and receive calls from the app and even text message. #### Cons 8x8 is expensive compared to other VOIP software. --- ### Solid Performer - Overall rating: 4/5 - Reviewer: Debi L. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 8x8 is a solid product that performs well with a strong network or wif-fi signal. Learning library and support are both helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use in the VOIP space is great. It has features of calling using computer, texting (until recently) and faxing which we still use with some of our case management services. Also has virtual meeting options. Intuitive administrative dashboard for onboarding new users and reports. #### Cons Typically, our biggest issue is with the quality of calls. Relies heavily on a strong signal or network that can be challenging for folks in the field. Call quality can suffer and often are dropped. Lately, the loss of the SMS texting has been a blow to our client communication. It has taken weeks to set up the "campaign" and we are still not functional. #### Vendor response Dear Customer, thank you for taking the time to leave a review. It's great you find 8x8 a solid product. We apologize you have had difficulties with SMS, campaigns are approved by a third party. Thank you for choosing 8x8! Replied August 2024 --- ### One of the Best! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered With 8x8, you can park your car, transfer calls, and have different phones ring based on who is unavailable. These features are fantastic. It would be wonderful to have more alternatives when deciding between a desk phone and a cell phone, such as the ability to silence calls on a cell phone when in the workplace. When making less straightforward requests, it helps to be able to clearly describe what you need and understand how the system operates. On a few occasions, I had to urge that something could be done even though they insisted it couldn't, and then we worked together to find a solution. While I had a positive experience overall, other members of my organization encountered greater support challenges. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 8x8 is ideal for small to medium-sized businesses that don't need outbound dialing methods like predictive, progressive, IVR Blast, etc.The greatest platform to use for IB auto-attendant features is 8x8. It's incredibly great and simple to use to construct call flows. The GUI is quite easy to use. #### Cons At least I have not seen any flaws yet in the product, but I hope this is not something serious that we look for in the near future. #### Vendor response Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Replied January 2023 --- ### Run away from this Company - Overall rating: 1/5 - Reviewer: Howard O. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our money. Their service team was not able to fix our technical issues. There are much better phone companies out there. Just do not choose this one. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not much. The Cons out-way the Pros. The phone units they provided work, sometimes. #### Cons They lied. They said that they can integrate. But they can't. Do not believe the sales people. They will tell you what you want to hear and not the capabilities of the system. #### Reasons for switching to 8x8 Work 8x8 indicated they had a working API with Litify. They were listed on the Litify site as integrated. They were not integrated. They were not able to make the integration work and eventually gave up. Litify has removed them from their integration list. We called a breach in the contract and it went south from there. They have admitted they owe us over $9000.00 but they refuse to pay. DO NOT DO BUSINESS WITH THIS COMPANY --- ### Initial review of 8x8 - Overall rating: 5/5 - Reviewer: Kimberly H. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Thus far my experience has been completely positive. The product is very easy to use. The intuitive menu makes navigating simple, even for luddites like myself. Being able to quickly and easily switch from calling to texting (or do them at the same time) is exactly what I was looking for. The call quality has been better than my prior service, though I have had some static-filled calls. There weren't enough to make me question the service though. Setting up a web meeting is easy, one-click easy, and screen sharing works perfectly. For participants on phones, they are asked to download the 8x8 app in order to join the web meeting, but once they do any future meetings are one-click entry. I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc. Overall, I'm very pleased with the service and recommend giving them a try if you're in the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is in one place, on one dashboard - phone, fax, text messaging, calendaring, web meeting with video and screen sharing. Adding lines with company growth is easy as well. #### Cons It took a few weeks from initial order to the actual installation meeting with tech support BUT there is tech support! I wasn't able to test the texting feature while in the porting process. #### Reasons for switching to 8x8 Work This was recommended by an answering service I wanted to test out. They did not accept my prior phone provider for forwarding so I had to switch. Now that I've been with 8x8 for a while, I can't imagine going back to my prior set up. Having everything in one place is convenient and easy. I'm spending a little more, but not enough to warrant a complaint, especially with fax included. I was able to cancel my fax provider which offset some cost (yes, unfortunately I still need fax). With 8x8, I can also set up forwarding to apply after a few rings so I have the opportunity to answer when I can. This is much better than only being able to turn on forwarding or turn it off and eliminates my forgetting to turn it on/off. Tech support was very easy to work with during the on-boarding process and answered my many questions (even the ones that didn't apply but I was curious). --- ### 8x8 - Overall rating: 5/5 - Reviewer: Jonathan L. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I use this app every day making more than 100 calls per day, for sure i will recomend this app #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use, very friendly app , good connection and good quality in the calls also in the call recording you have the advantage to use it in your pc and in your smartphone #### Cons It will need a good internet speed to be more stable also if you are logged in your pc and smarphone if you receive an inbound both will ring at the same time pc and smartphone --- ### I Recommend 8x8 All the Time! - Overall rating: 5/5 - Reviewer: Joel H. - Verified reviewer: Yes - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Feature rich VoIP system for low monthly cost per line - Get discounts the more lines you add - Offers virtual soft phones for no additional cost - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work - Call management and users can be edited from the portal easily - Very reliable servers and service - Offers free testing tool to see how well your Internet and network would handle their service - Port your existing numbers and add new ones #### Cons - Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor - If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts --- ### Okay, but a few issues - Overall rating: 4/5 - Reviewer: Laurie H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience is similar to other products I've used #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Fairly easy to navigate and keep track of calls #### Cons Sometimes have problems with calls not going through or dropping #### Vendor response Hi Laurie, thank you for taking the time to leave a review. We're pleased to hear you find it easy to navigate. Sorry you have had some issues, please feel free to contact our support team if they happen again. Replied August 2024 --- ### Pros and Cons - Overall rating: 4/5 - Reviewer: Brett S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Now that we've ironed out most of the issues we had initially, I like the product and would recommend that people consider it if they are shopping for alternatives. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that I can utilize the IOS application to receive calls business calls to my business number on my personal cell phone. It allows me to leave me desk more frequently. #### Cons The set-up process was a disaster for us. I'm sure there is blame on both ends, but it took our company roughly three months to get all of the kinks worked out. #### Reasons for choosing 8x8 Work Price. #### Reasons for switching to 8x8 Work We wanted more flexibility with our ability to receive business calls remote. --- ### 8x8 works great for an ip phone client - Overall rating: 4/5 - Reviewer: Dallas M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too. #### Cons I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk. --- ### How I use 8x8 telephone systems - Overall rating: 5/5 - Reviewer: Ron W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We had 8x8 and made the mistake of switching vendors. that was 3 month disaster. We came flying back to 8x8. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and prompt follow up serice #### Cons there is no pure answer to that question. #### Reasons for choosing 8x8 Work answered already #### Reasons for switching to 8x8 Work Cost, efficient service. We were not happy with Bellsouth and try as they may it just made matters worst. switched to 8X8 and it was seamless and made our crew happy. #### Vendor response Thank you so much for taking the time to leave us a 5-star review. Replied January 2022 --- ### 8x8 is especially useful when employees are working from home and need to be accessible to clients. - Overall rating: 4/5 - Reviewer: Keyana K. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line. #### Cons The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever. --- ### It works when it works - Overall rating: 4/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Challenging at times. I find when I request assistance via email they call instead. When the program works it is great. We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I can change from physical phone, computer to cell phone. #### Cons Sale Representatives not knowing they are not able to offer credits for products we declined. #### Vendor response Hi Jennifer, Thank you for your feedback. We're sorry to hear you have found using 8x8 challenging at times, we appreciate your feedback to help us improve. Replied August 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/8x8-x-series-profile/reviews/?page=2) --- 8x8 Work Reviews, Pros and Cons - 2026 Software Advice