Ease of installing and the level of customer care is excellent. Ability to administrate ourselves when we have time otherwise assistance is always there to help.

The address book could be improved, still haven't quite all got that sorted the way we would like.

The product is easy to use, intuitive and is extremely reliable. Whenever we have questions relating to the product, the account manager and team are very helpful, knowledgeable and efficient in answering or solving our problem. Initial setup and integration was straightforward and seamless.

Overall we are very happy with the Barclay VoIP. The only issues we have had relate to the mobile phone app which can be unreliable.

Very good, we have good communication with staff

Barclay VoIP is very easy and straight forward to use - calls are more efficienct

Nothing all seems to be working great, no issues with anything.

Brilliant service is brilliant staff when they call out are so friendly nothing is ever a problem they explain everything. System works as it should if there is a fault [sensitive content hidden] from the customer services always sorts it or helps in anyway possible so thank you.

It is easy to use system and the customer support is brilliant the response is quick from [sensitive content hidden] and nothing is ever a problem. An engineer is always out in a number of days. I can not fault them at all. Great team.

When placing someone on hold having to hang up to get the caller back to transfer

Overall we are extremely satisfied with Barclay VoIP and would have no hesitation in recommending it.

This is a very cost effective way of making phone calls. The set up was professional and pain free. The support offered by Barclay Digital Services is excellent although we have not really had to bother them often as it is a very hassle free system.

I have no problem with the system at all.

Barclays VoIP allow us to complete all of the daily tasks that we require with good products and even better support. Staff are helpful and always ready to assist, in whatever way we need.

Equipment is very easy to use and good quality. Staff are very helpful with any issues that occur, no matter what we may need.

We are happy with the services received.

Brilliant

It was easy to use and the voice and noise quality is brilliant, highly recommended

Nothing to date, has worked well so far.

Friendly, helpful staff - any queries we have are answered promptly. 5* service

Straight forward, easy to use with great customer support from Barclay

Nothing! We haven't tried to use it with any other applications yet though.

Sales team was very helpful, then upgrade team fantastic also. Customer service has been exceptional in sorting anything we have needed.

Great upgrade from previous product. Barclays very helpful with the transition/upgrade. No issues in almost one year which is good.

The only thing is the fact that when a contact saved to the handset itself rings me the name does not appear on the phone so i know who it is. I have queried this and it's being looked at.

Fast response when needing a change to system always helpful & efficient

I don’t have any as it’s pretty good. An app might be handy to see the status of system

Always good customer service

Now we have full training on the phones they are easy to use!

The transferring of calls was difficult to use but now we have training!

We get excellent support from Barclays, our Account Manager & Customer Service team are very pro active and their response time to any queries we may have are excellent.

Barclays prices are very competitive, Increased accessibility, flexibility with softphones & clearer voice quality.

Some of the issues that may occur are due to Internet Connection at times.

We switched to Barclay from BT as BT was difficult to get through to the correct person in the correct department also the costs were becoming unreasonable and BT simply could not care less one way or the other

The transition from BT to Barclay was seamless and everything happened exactly as [sensitive content hidden] said it would no disruption or downtime and the system is capable of much more than we use it for currently and the savings made each month is substantial and the staff in Barclay are very helpful and knowledgeable and nothing is too much trouble

We genuinely have nothing negative to say about Barclay everything has went to plan - yes a few initial teething issues but was very quickly resolved and it was more from our end not Barclay.

All very good no complaints

Speed and effectiveness of their customer service is top class

None everything was fine from our point of view

very easy to use and good customer service

i feel that the transferring of calls could be made easier

The ease of use. Reliable. Customer Service is particularly good - always available and very efficient.

possibly the voicemail but doesn't effect the business

Very pleased with the level of service received from [sensitive content hidden].

Great support, flexibility and efficiency.

The system has only been installed for a short period but to date no cons.