Barclay VoIP

RATING:

4.8

(17)

About Barclay VoIP

Barclay VoIP is a phone system for business that can be hosted on premises or on the cloud. It serves as a modern solution for companies seeking to advance their communication technology and boost productivity levels. This system comes with a call recording feature, which can be used for compliance and training. It also allows businesses to keep track of calls and service quality. The provision of real-time call analytics offers visual data on various aspects such as call volume, handling, and agent performance. This feature aids in making informed business decisions. Barclay VoIP also includes a feature that allows for click-to-dial calling with CRM software. The softphone client feature provides users with the ability to make, receive, and transfer calls remotely,...

Barclay VoIP Pricing

Starting price: 

£10.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Barclay VoIP
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Barclay VoIP Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Barclay VoIP

1 - 5 of 17 Reviews

Claire

Wholesale, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Barclay VoIP Customer Care

PROS

Ease of installing and the level of customer care is excellent. Ability to administrate ourselves when we have time otherwise assistance is always there to help.

CONS

The address book could be improved, still haven't quite all got that sorted the way we would like.

Reason for choosing Barclay VoIP

The system looked like it was the best for us, installation, functions, cost plus Barclay look after our mobiles so it seemed easier to have all our comms with one company.

Reasons for switching to Barclay VoIP

Moving with the times and we also needed more lines, better technology.

Daniel

Mechanical or Industrial Engineering, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Excellent product and customer service

PROS

The product is easy to use, intuitive and is extremely reliable. Whenever we have questions relating to the product, the account manager and team are very helpful, knowledgeable and efficient in answering or solving our problem. Initial setup and integration was straightforward and seamless.

CONS

Overall we are very happy with the Barclay VoIP. The only issues we have had relate to the mobile phone app which can be unreliable.

Amy

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Great

Very good, we have good communication with staff

PROS

Barclay VoIP is very easy and straight forward to use - calls are more efficienct

CONS

Nothing all seems to be working great, no issues with anything.

Louise

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Barclay phones

Brilliant service is brilliant staff when they call out are so friendly nothing is ever a problem they explain everything. System works as it should if there is a fault [sensitive content hidden] from the customer services always sorts it or helps in anyway possible so thank you.

PROS

It is easy to use system and the customer support is brilliant the response is quick from [sensitive content hidden] and nothing is ever a problem. An engineer is always out in a number of days. I can not fault them at all. Great team.

CONS

When placing someone on hold having to hang up to get the caller back to transfer

Susan

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Excellent service and product

Overall we are extremely satisfied with Barclay VoIP and would have no hesitation in recommending it.

PROS

This is a very cost effective way of making phone calls. The set up was professional and pain free. The support offered by Barclay Digital Services is excellent although we have not really had to bother them often as it is a very hassle free system.

CONS

I have no problem with the system at all.