The interface makes it easy to set up. Live transfer is extremely useful.

As a nonprofit that does client service, we use this to follow up with clients on a weekly basis. It has saved us so any man hours and the clients like have the gently reminders.

It results in unwanted marketing emails to people who aren't potential customers.

Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.

One major complaint is when trying to export the data.

The voices for type-to-speech are pleasant, easy to understand.

The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.

Of course this does a great job at making robo call campaigns; easy, quick and very effective.

We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.

Easy to use and feature rich, we've grown to absolutely love it.

Our out-bound callers were on-boarded and using the program in minutes. The reporting and call recording was very helpful in getting input form our prospects and for caller training.

Overall it is amazing if dont consider its customer service.

Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Therefore we can enter notes directly in the system. It is easy to use and the customer service is great.

Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use.

It allowed for calls to be sorted and weeded through giving you good leads also it record's your phone call. Which is good for training and helps me with customer satisfaction.

The feature that makes it different from others is the usability as it is quite easy to use and install. The call tracking and recording is much better.

This software was very easy to use. Did not have many features.

I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too.

CallFire has allowed us to get employees with little experience with call center programs up and running in a short period of time. Customer service was also very responsive.

Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business.

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

US Dollar

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.


CallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.


CallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.



LongDescription

Call Transfer

IVR/Voice Recognition

Voice Mail

Auto-Dialer

Lead Distribution

Multi-Campaign

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call List Management

Call Routing

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Survey/Poll Management

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Multiple Scripts

Predictive Dialer

Caller ID

Computer Telephony Integration

Knowledge Base Management

Telemarketing Management

Conversion Tracking

Keyword Tracking

Dashboard

Manual Dialer

Multiple Parties

Power Dialer

Open Database Design

Reporting/Analytics

Voice Customization

Preview Dialer

Customer History

Call Monitoring

Call Tracking Metrics

Campaign Management

Data Management

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go: 
5 cent per minute/ text

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallFire

Webinars

Documentation

Videos

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



Customizable Reports

Automatic Call Distribution

Blended Call Center

Customizable Fields

Data Import/Export

Lead Management

List Management

FCC Compliance

Queue Management

Campaign Specific Caller ID

Real-Time Chat

FTC Compliance

Alerts/Escalation

Conferencing

Contact Database

Online Voice Transmission

Call Conferencing

Web browser (OS agnostic)

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

CallFire vs SpitFire

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