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> Reviews of CTM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CTM is a good fit for you!

Source: https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews

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CTM Reviews

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[Overview](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

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# CTM Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(117)

4

(32)

3

(6)

2

(1)

1

(2)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.6

Value for money

4.5

Functionality

4.6

* * *

### Pros

"It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing."

"The depth of features, integrations, and customization makes it a long-term solution rather than a short-term tool, and it’s become a core part of tracking and optimizing performance."

"The call tracking accuracy is excellent, and the platform integrates seamlessly with tools like Google Ads and CRMs, making it easy to attribute leads and optimize campaigns."

### Cons

"Two face identification, when i log back in every time ask to send text to my cella bit annoying that part"

"CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package)."

"Billing can be rather complex if using many features, so it can cause a lengthy audit process."

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CTM Reviews, Pros and Cons - 2026 Software Advice