--- title: "CTM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CTM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CTM is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Tracking Software](https://www.softwareadvice.com/voip/call-tracking-comparison/) / [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) / CTM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/alternatives/) # CTM User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 159 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 118 reviews (74%) - 4 stars: 32 reviews (20%) - 3 stars: 6 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing. - The depth of features, integrations, and customization makes it a long-term solution rather than a short-term tool, and it’s become a core part of tracking and optimizing performance. - The call tracking accuracy is excellent, and the platform integrates seamlessly with tools like Google Ads and CRMs, making it easy to attribute leads and optimize campaigns. ### Most mentioned cons - Two face identification, when i log back in every time ask to send text to my cella bit annoying that part - CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). - Billing can be rather complex if using many features, so it can cause a lengthy audit process. ## CTM customer reviews Showing reviews 1-25 of 159 (page 1). ### The More info the better - Overall rating: 4/5 - Reviewer: Stephanie C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time. #### Cons We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have. #### Reasons for switching to CTM It's been a few years but the tracking capabilities are better and so were the features. --- ### CTM Review - Overall rating: 5/5 - Reviewer: Lauren f. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we've had great success using CallTrackingMetrics! The team has been very helpful as we've built the system out to our exact needs, and the feature set is impressive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system has many features available, but the setup is very intuitive. If issues arise, there are plenty of help articles available as well as quick access to the support team. #### Cons It can be difficult to keep cost in check as you add additional services and volume. Billing can be rather complex if using many features, so it can cause a lengthy audit process. #### Reasons for choosing CTM The team was more responsive to our inquiries #### Vendor response Thank you for sharing your experience! We’re so glad you’ve found the platform intuitive and our team helpful as you customized it to your needs. We appreciate your feedback on billing and cost management -- this is something we’re always working to make easier. It means a lot that you chose us for our responsiveness, and we’re grateful to support your success! Replied September 2025 --- ### Choose Another Call Tracking Company - Overall rating: 1/5 - Reviewer: Meira D. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros If it would work, it would be useful in measuring offline conversions. #### Cons Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups. #### Reasons for choosing CTM We had been with them for years and wanted to try and maintain the current integration. --- ### Thanks for a Great Decade - Overall rating: 5/5 - Reviewer: Colin D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Incredible compared to most other phone software. All the bells and whistles, but not bogged down by widgets, API connections or poor infrastructure. CTM is easy to present and train with, without taking agency away from it's users. It's Your particular setup & How You think work should flow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Speed of the platform, Ease of use, Ease of Training new clients & Onboarding existing ones. Setup for digital marketing doesn't get much easier than this- and if it is, it's a worse experience! Please see Service Titan Marketing Pro if you want to know what pain is. #### Cons Agency accounts cannot have multiple sub accounts open and reporting at once. As a self-proclaimed power user I do wish I could grab more data at once, but this is probably a "me problem". #### Reasons for choosing CTM Integrated phones in an already slow to work with CRM, alongside differences in marketing theory/conversion actions #### Vendor response Thank you for the feedback, Colin! Replied September 2025 --- ### Best-in-Class Call Tracking & Attribution Platform - Overall rating: 5/5 - Reviewer: Alejandra M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with CallTrackingMetrics has been excellent. It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls. The insights we’ve gained have directly impacted our marketing performance and ROI. Their customer support is responsive and helpful whenever we need assistance. I highly recommend CTM to any business looking to take their call tracking and attribution to the next level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CallTrackingMetrics is incredibly powerful yet user-friendly. The call tracking accuracy is excellent, and the platform integrates seamlessly with tools like Google Ads and CRMs, making it easy to attribute leads and optimize campaigns. The reporting is detailed and customizable, which has helped us make more data-driven decisions. I also appreciate the automation features and call routing options—they’ve saved us a lot of time and improved our customer experience. #### Cons There is a bit of a learning curve at the beginning due to the wide range of features available. Some of the more advanced settings can feel overwhelming if you’re new to call tracking, but once you get familiar with the platform, it becomes much easier to navigate. #### Vendor response Thank you for your review! We're happy to hear that you're enjoying our platform and getting ROI. Replied April 2026 --- ### Excellent for customized solutions for all call center needs! - Overall rating: 5/5 - Reviewer: Jeff D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent and would recommend to others with similar call center setups, especially those with little seasonal fluctuations in call volume. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almost every aspect is customizable for the organization now, and in the future. The pricing is competitive and fair. The customer support/tech support is fast to respond and thorough. Almost all features one can think of are available, or can be available if needed. Quick to adopt AI implementation and all new technology advances. #### Cons Minor temporary outages with upstream providers which causes significant impact to operations at times. A minimum minute commit could make it hard for seasonal businesses. #### Vendor response Thank you so much for taking the time to share such a thoughtful review! We're thrilled to hear that you’re finding CallTrackingMetrics to be highly customizable and that our support team has been responsive and thorough. We work hard to provide a flexible platform that grows with your organization, and it’s great to know that our efforts to stay ahead with AI and technology updates are making a difference. We also appreciate your feedback regarding temporary upstream provider outages. While these situations are rare, we understand how impactful they can be. Our team continues to work closely with our providers to minimize disruptions. Thank you again for your recommendation and for being part of the CTM community — we’re grateful for your partnership! Replied October 2025 --- ### Enterprise-Level Call Tracking With Deep Reporting - Overall rating: 5/5 - Reviewer: Vincent B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with CallTrackingMetrics has been very positive. It’s a reliable, enterprise-level platform that delivers accurate call attribution and detailed reporting, which makes marketing decisions much clearer. Once implemented, it runs consistently and scales well with higher call volume. The depth of features, integrations, and customization makes it a long-term solution rather than a short-term tool, and it’s become a core part of tracking and optimizing performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CallTrackingMetrics is extremely powerful and flexible. The depth of call attribution, reporting, and tracking options makes it easy to understand exactly where calls are coming from and how they perform. Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows. I also appreciate the level of control over tracking numbers, routing, and automation—it’s clearly built for serious marketers and lead-driven businesses. #### Cons Because the platform is so robust, there can be a learning curve at first. There are a lot of features and customization options, which may feel overwhelming for new users—but once you’re set up, that same depth becomes one of its biggest strengths. Taking the time to dial it in pays off with powerful insights and long-term scalability. #### Vendor response Thanks for your thoughtful review! Replied December 2025 --- ### Great Support - Overall rating: 4/5 - Reviewer: Wendy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CTM has been very helpful to our business. The system is easy to use and our team can work independently. When there are issues, it is easy to contact the support team and most of the time, they can fix the issue within a few minutes. They offer a follow up email with the transcript and with helpful steps to take to correct an error or informative articles on the subject or feature we had an issue with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CTM has enable us to give our agents multiple phone numbers at once to help streamline our ability to make calls nationwide. #### Cons The AI capabilities were not sufficient for our needs as of yet, but as advances come in the AI field, we may be able to revisit CTM's AI tools. #### Vendor response Thank you so much for taking the time to share your experience! We’re thrilled to hear that CallTrackingMetrics has helped your team streamline nationwide calling and that the platform has been easy for your agents to use. It’s wonderful to know our support team has been responsive, quick to resolve issues, and helpful with follow-ups. We also appreciate your feedback on our AI capabilities. We’re continuously expanding our AI tools to deliver even more automation, insights, and integrations. If there are specific AI features or use cases you’d like to see, we’d love to hear from you — your feedback directly shapes how we evolve the platform to meet our customers’ needs. Replied October 2025 --- ### Great call tracking tool for media campaigns - Overall rating: 5/5 - Reviewer: John W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent and consistent performance from call tracking platforms. Variety of analytics to review to improve campaigns #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Follow through with clear answers for my questions for customer service. Consistency of performing the needed results from call tracking numbers. #### Cons I can’t think of anything I liked the least. Everything performed the way I needed for my media campaigns #### Vendor response Thanks for your review, John! Replied April 2026 --- ### CTM - the real holy grail of performance marketing - Overall rating: 5/5 - Reviewer: Shay B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is a smart and robust platform. From account setup to onboarding and day-to-day operations, everything runs smoothly and reliably. Our clients use it intensively, pushing its limits with high call volumes and complex integrations, and it always holds strong. Honestly, I can’t think of another product with such stability. And on the rare occasion that an issue does arise, the dev team responds quickly, understands the root cause, fixes it, and in most cases even restores any missing data retroactively. It’s simply remarkable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is by far the holy grail of performance marketing. I use them for all of our (500) clients. Super stable. #### Cons Nothing, sorry, but when something does not work they fix it quick. I have nothing bad to write. Go for it! #### Vendor response Thank you for your review! Replied September 2025 --- ### CallTrackingMetrics, it's resourcefull, easy to implement, and use! - Overall rating: 5/5 - Reviewer: Alex F. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it! #### Cons None that I can think of, it's a great product. #### Reasons for switching to CTM We needed a much more robust suite as the company started offering call center services to other companies. --- ### The no. 1 calltracking tool for international businesses - Overall rating: 4/5 - Reviewer: Thomas W. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With CallTrackingMetrics we are able to measure the number of incoming calls on a country and marketing channel level. This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've screened ten different calltracking tool. What made us choose CallTrackingMetrics is the intuitive interface combined with the many countries that are covered. We've been using CTM for more than 4 years now and are still very satisfied with the service and support they offer. #### Cons I wish it would be easier to purchase new numbers without having to contact the support team. This was possible up until 2019. Then the legislation changed in many countries, so a detailed check of our ID documents by the support team is now needed every time we want to buy a new number. #### Reasons for choosing CTM We chose CallTrackingMetrics over the other call tracking services due to their amazingly easy-to-use interface. We have 20+ users working with CTM, so the interface needs to be self-explanatory. Additionally we were looking for a service, which can cover 50+ countries worldwide. Only CTM was able to handle our demand. --- ### Excellent Support Experience - Overall rating: 5/5 - Reviewer: Wendy M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had an excellent experience with [sensitive content hidden] from CallTrackingMetrics support. He was knowledgeable, responsive, and went above and beyond to resolve our issues quickly and clearly. Highly recommend his expertise and professionalism! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] made us feel supported by responding quickly and following through until everything worked smoothly. #### Cons Issue was somewhat complex and took a while to problem solve/go through process of elimination but that was a necessary step in the process #### Vendor response Thank you for your review, Wendy! We're elated to hear about such a positive experience with our support team! Replied September 2025 --- ### UTM and other technical issues - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with CallTrackingMetrics has been a great experience. Their team built a custom script that pulls specific UTM parameters from our activity session data and logs them into our CRM, giving us a much more granular view of our ad spend and campaign performance. The solution works exactly as expected and has already improved the accuracy of our attribution. The CTM team has been responsive, knowledgeable, and easy to work with throughout the process. I highly recommend them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very responsive and careful to listen and address issues related directly to our product and goals. The team is pleasant, timely and from my perspective, subject matter experts in their given domains. #### Cons In my experience, I've had a really pleasant experience so there's not much I can report as a negative. #### Vendor response Thanks for your review! Replied November 2025 --- ### Great support and customer service - Overall rating: 5/5 - Reviewer: Miesje C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. At every turn, the folks at CTM have gone out of their way to help us resolve our issue. We either contract with them for customized help or they provide it, generously, when we run into snags. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most grateful for their excellent customer service and account management. Whenever we have questions or run into trouble, they are responsive and very helpful. #### Cons The learning curve can be challenging, especially if you don't have experience with call tracking platforms. #### Vendor response Thanks for your review! Replied September 2025 --- ### Tracking call from multiple marketing sources - Overall rating: 5/5 - Reviewer: Himanshu J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It is working as advance tracking software for us to generate lead and to manage updates. It's just absolutely perfect in managing and integrating with different marketing sources to give a collaborative report like Google Business , direct traffic , indirect traffic all. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels. 2. Extremely quick and easy setup. 3. Customer care is very knowledagable and helpful for any kind of support and troubleshooting. #### Cons 1. UI is not very constant , frequent changes observed. 2. Learning of product is quite difficult. 3. Pricing structure is bit expensive. --- ### A Leval Above - Overall rating: 4/5 - Reviewer: Lynda H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am satisfied with the quality of CTM. Calls are clear and I've only had a couple of calls drop (which could more likely be an issue on the other end); I absolutely rely on the call recording to "jog" my memory or cover any possible liabilities; and I like the voicemail information I receive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CallTrackingMetrics allows us to see through the phone to better serve our customers and place greater value on their time and ours. #### Cons The things I like least are probably more an issue of training and use, but I have had a lot of trouble with "forwarding" the line to my personal phone, transferring a call to others in the office and the way it seems to choose to toggle between "Available" and "Not Available". --- ### We couldn't grow without CTM!!!!! - Overall rating: 5/5 - Reviewer: Tiffany G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we are very happy with CTM because of Coalmarch. They were instrumental in the setup, and the continuous troubleshooting we do with CTM. They are extremely knowledgeable of CTM, and guide us through any additions or hurdles we come across! At the end of the day, we could not GROW the company as we have without CTM and Coalmarch! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That it is incredibly streamlined. There isn't a "phone" obstacle that CTM can't solve for your business. The tracking information alone that it is able to tell you is invaluable and being able to transition from a 9 am-5 pm business to 24-7 and streamline those calls to specific numbers and departments making it possible for our customers to talk to a real person every time and not a voicemail was the growth push we needed and call companies should be striving for! The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does. Not to miss a call because they texted instead... what more could you want being in the service industry! #### Cons The only two complaints I have about CTM is that the reporting is not very user-friendly. It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports". The second would be the CTM App. It's ineffective for inbound calls, but perfect for outbound calls, which I know they are working on updating the app. #### Reasons for choosing CTM Because its innovations are far exceed anything that is on the market currently. Once they update the app there is no stopping them from continuing to crush the competition with their flawless design and capablities! #### Vendor response Thank you so much for the great review and valuable feedback, Tiffany! We love to hear how we have helped our customers grow. Your success is our success. Replied March 2021 --- ### Have used for close to a decade - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CTM is reliable. My agency has been using them on behalf of our clients and our own business for close to a decade. #### Cons Nothing specific comes to mind right now! --- ### Great product - Overall rating: 5/5 - Reviewer: Liberty B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use CTM daily. It is a great service. I wish it was a little more user friendly. The team at CTM is great and very helpful with my tickets. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There are multiple different tools to use within CTM. It is a one-stop shop for your call-tracking needs. #### Cons There are changes weekly/monthly. You might try to add something one month, and the process will be different the next month. They also removed their chat feature and replaced it with a bot. #### Vendor response Thank you for sharing your feedback on our product! We're thrilled to hear that our comprehensive suite of tools has been beneficial for your call-tracking needs, and we greatly appreciate your ongoing support. Your comments are invaluable to us, and we're dedicated to continuously improving user experience while providing top-notch support for our customers. Replied February 2024 --- ### Effective Call Tracking Solution - Overall rating: 5/5 - Reviewer: Elijah C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CallTrackingMetrics is feature-rich with a barebones approach. The software is intuitive and straightforward to use and implement product features. The UI is clear, fast, and easy to navigate. #### Cons Some newer product features, like Conversation Analytics, aren't as easily accessible and you'll have to do some digging in the UI to find and implement them, as the help center and knowledge base only cover rudimentary topics. --- ### Great Call Tracking Software with First Class Support - Overall rating: 5/5 - Reviewer: Traver F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I love CTM. It's helped us keep better track of how customers are finding out about us, it helps us keep record of our phone calls for legal purposes, and it helps us develop our customer service by listening to past calls and evaluating where we could have done better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The primary tracking log is really easy to use and sort. It's also super easy to get new tracking numbers and apply them to different aspects of your business. The best part about CallTrackingMetrics is their support. Anything you could possibly ever want to do, but don't know how to do it can be answered through calling CTM. They'll walk you through the process whether it's you first day, or you've been a customer for many months. #### Cons The reports aren't really all that useful. It lacks a lot of sorting features I could use. Don't remember what they are because I gave up on the reporting section a long time ago. It's also pretty difficult to setup anything with the software on your own. There's so many options in the back end, that you can't tell how to do anything. So it almost always necessitates a call to CTM to set anything up. They're pretty great, though, so calling them isn't a chore or a bother. Unless they're having meeting, cause for some reason they take ALL of their employees into a meeting at once. There have been times where I've needed immediate help and no one is there to take the call because they're "in a meeting learning about new features." Leave at least one person to answer calls please. Train your employees in waves. #### Reasons for choosing CTM It was affordable. --- ### CTM Ability - Overall rating: 5/5 - Reviewer: Matthias R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good quality of call and easy to use are my best takeaways #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros easy to use and love the quick view of the convo #### Cons Can't link to Hub Spot directly. Need to make it able to allow for use inside HubSpot to make calling and client account to be all on one screen. #### Vendor response Thank you for your valuable review! We're glad to hear that you find our CTM platform easy to use. Your feedback regarding integration with HubSpot is noted, and we're continuously working to enhance our features to provide a seamless experience for our users. Replied February 2024 --- ### CTM User-friendly - Overall rating: 5/5 - Reviewer: Marcos M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like everything about CTM because it is easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i like CTM team vew fitures and that is easy to use #### Cons I'm delighted with all the features CTM offer #### Vendor response Thank you for your kind review! We're thrilled to hear that you find CTM user-friendly. Your satisfaction with our platform means a lot to us, and we're committed to providing continued ease of use and valuable features for your needs. Replied February 2024 --- ### Highly recommended - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very friendly user, you can easily use the features. #### Cons I think the softphone, there should be a way to improve it. #### Reasons for choosing CTM The price is not expensive ## More reviews [Next reviews](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/?page=2) --- CTM Reviews, Pros and Cons - 2026 Software Advice