All Callture Reviews
1-25 of 31 Reviews
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Al
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best in class
We use them to service our toll free numbers and our faxes. The great thing about this is we can log in to their website and quickly and easily change the forwarding number, so for example when our company's land line was down for 2 days, we just rerouted the toll free numbers to my cell and were able to stay in business. Without the service, we would have lost 2 days of phone calls and faxes.
PROSWe have been using Callture for over 10 years. We had one problem about 5 years ago with their fax machine not connecting to one specific fax machine that was trying to send a fax. They fixed it immediately by upgrading the fax server and have not had a problem since.
CONSNo problems at all. Can't think of any features missing.
Reasons for switching to Callture
The previous company kept having outages. I can not remember a single outage in the last 10 years or so with Callture!
Frank
Computer Networking, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
VOIP Office System
I was very impressed with Callture , from sales to support, if you need something they are there for you.
PROSIf I am not in the office, all calls forward to my cell phone, so I don't miss any calls. So, if your internet goes down, you're not out of business. Any changes needed support is always happy to help.
CONSI did not have any issues moving from one provider to Callture.
Reason for choosing Callture
After reading reviews on all of them and also looking for a local company that can support my needs. I picked Callture.
Reasons for switching to Callture
They start at 2 lines and go up from there. I only needed one line with internet fax but had to pay for two lines. No way around it.
Keith
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2018
Good, but There May be Better Options
Overall, Callture is a good value. It is complex and confusing to use, and support is not a pleasant experience. Given how crowded this market is, there are likely better options for the money.
PROSCallture has excellent tracking and automatic call recording, so it's an excellent solution for contact centers who need to record their calls. It's also great for quality assurance and even monitoring--it's hard to beat Callture if this is what you're looking for.
CONSCallture's user interface is clunky and difficult to use. Once you select a number, it's not available until after their billing processes run, usually overnight. The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script.
James
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Excellent and inexpensive way to have a telephone (VOIP) for your business.
Overall I have had no issues with Callture and the service and customer service have been top-notch.
PROSI like how easy this was to setup immediately and how well it works. The user interface is very easy to use as well and the service is always up and running for me.
CONSSlight learning curve on some additional features that I really don't use so it took me a little longer to set them up to try them out.
Reason for choosing Callture
The seem to have the best options and prices.
Reasons for switching to Callture
I wanted to find a less expensive option to keep some of our operational costs down.
Sean
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Dedicated Business Support Line
I have used the Callture Communication service for over 7 years as a business support line. It is a flexible and affordable service that I will continue to use for the foreseeable future. I have a local number that is directed to my personal mobile number and I can easily identify the call and answer appropriately. I can look up the number that called, and if needed, I have access to a audio recording of every call, in case I need to check on missed information or review a conversation. This is all included with the service. Highly recommended.
PROSI like the call routing to a specific number and that it can be identified as a support call.
CONSThe online management tools good use a new design, the admin seems a little out dated, but it otherwise works fine.
Reason for choosing Callture
Cost and simplicity of use.
Arthur
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Good quality
Awesome
PROSEase of use and dependability are the 2 man reasons, the third is cost is perfect for a new or small business
CONSNone that I can recall, the ease of use and online access is extremely good
Reasons for switching to Callture
cost
Anthony
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent customer service and tech support
Very positive and hassle-free
PROSHassle-free with no stress and zero downtime.
CONSThe only issue we have is voice mail notifications on our phones and the call forward features after the phone rings, but that may be an issue with our own internal hardware.
Reason for choosing Callture
As I said. It was a no-brainer. The price was reasonable, had all the features we wanted, was easy to set up and we were up and running with minimal downtime during the switch.
Reasons for switching to Callture
It was a no-brainer. The price was reasonable, had all the features we wanted, was easy to set up and we were up and running with minimal downtime during the switch.
Suzanne
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great VoipService For Small Businesses!
We have been with Callture for over 3 years now, so from experience that we have with their service, reliable, very rare there are issues and great customer service/timely when we need to call in which is rare!
PROSIts reliable, they have great customer service, inexpensive.
CONSThere is nothing that we do not like about it, since inception our service has been STELLAR
Reason for choosing Callture
We chose this company because the person we spoke to from their sales line took their time with us to educate us in making the proper decision, gave us research to do to learn and read up on this technology.
Douglas
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Best Phone Service Available
This is the easiest and most affordable phone system I have used
PROSThis phone system just works, NO problems.
CONSThere are no cons to this phone system that I have found, The internet interface is a little out dated but that doesn't affect my calls, so who cares. Do you want a fancy website or just a damn good phone system?
Reason for choosing Callture
They just did everything I need for a very affordable price. Totally happy with Callture
Tina
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Small Business Telecommunications Solutions
The customer support is fantastic and I know who I talk to everytime, as I have spoken to them before. I feel like I get exclusive customer service and special preference.
PROSCommunicating with my clients via text to my personal cell phone effortlessly.
CONSI find that emojis do not translate well via text.
Antonie
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Vanity toll free number
I have not experienced any problems. I did contact them a few times for clarification of some features and they are responsive and easy to reach.
PROSIn summary:When I was looking for a toll free number for my business, Callture was one of the easiest to set up and use. Not only was I able to secure a vanity number, it came with a complimentary toll free fax number as well. All faxes come in as an email (PDF) and even sending out is a breeze using the online platform. Not that I use it a lot, but nice to know it's there when you need it.My wife runs the office and all service requests are automatically forwarded to her cell phone.I like the fact you can set up extensions and time frames where incoming calls should go to voicemail. E.g.: after 9 PM.The call centre automatically routes calls like a 24/7 switchboard operator.I have been using Callture for several years now, the product is highly customizable, easy to use and fairly priced.Thanks.Antonie Mulder.owner of bclsguy.com
CONSThe call centre announcements can be customized with your own or a computerized voice.Wish the latter was a free feature.
Reason for choosing Callture
Do not remember which companies I researched but Callture stood out with it's upfront pricing and feature list. No need to make several calls or email exchanges to get this information
Reasons for switching to Callture
Can't remember the company's name but used a cloud based fax number which no longer suited my needs.This is when I switched to Callture as it included so much more at a much better price point.
Steve
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Amazingly powerful VOIP system at a very affordable price
My experience has been very good with their phone service and their customer service!
PROSThe Callture business phone service is amazing what it can do! If something is not right, Callture works very hard to make it right. The Callture system is able to accomodate almost anything you want to do with your call flow.
CONSIt can be confusing setting up some schedules to ensure you have the proper dates.
Reasons for switching to Callture
Initially we switched because of the pricing and after using the Callture service, I found it to be able to accomodate our needs in a much better way.
George
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
My toll-free number
It has always been excellent.
PROSWorks perfectly. I receive calls to my toll-free number. If I can't answer, the voice mail is forwarded to me via email. Today, almost all long distance calling does not incur extra charges. But, having a toll-free number adds a measure of stature to your company.
CONSNothing. I like everything about my toll-free number from Callture.
Rodolfo
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great Service
After 3 years working with them we are completely satisfied. Never had any issue.
PROSAnytime we need to solve an issue, customer service people have been prompt and efficient. That's all you need when using a service provided for a critical part of your business
CONSWe haven't got any training on how to use better the options that the software has.
D Lamar
Executive Office, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Needed New Vendor
I needed a new place to house my 800 service and found Callture on-line. They also provided me a place for my FAX service. Both of which work very well.
CONSI have no dislikes as I use this software. Callture has always been user friendly.
Reasons for switching to Callture
Former 800 service / FAX Service discontinued this business on thi
Rodney
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Great service easy set up
I have used Callture for several years now with great experience and user friendly service. I would recommend them to anyone who needs this type of service.
PROSvery easy to set up and fast installation
CONSI have no known issues with using this system
Reason for choosing Callture
It was the easiest system to install, get up and running fast and the price is great.
Joseph
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Callture
I have never experience any connection problems or system outages from them. Customer support is also very good and very fast responses. They are very reliable.
CONSThere is no Cons as Callture has always provided good service
Reasons for switching to Callture
Price
Shachar
Hospital & Health Care, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
A+ product
Easy to use, adds value, good price for value
CONSMobile app can use some polish. I mostly use website to manage
Scott
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best Service Available Today
Fast polite service when I need to contact customer support
PROSCallture is a well priced product. Easy for the end user to setup and use!
CONSI have found no Cons in the 10+ years I have been a user!
Reason for choosing Callture
Best price - best service
Greg
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Callture
Excellent service and tech support
PROSI have been using this service for 800 toll-free numbers for several years. Great service and great tech support.
CONSNone to report, I have had no issues with the service.
David
Philanthropy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Calture Review
Excellent
PROSBeen using their service for my 800 number now for over two years. Very reliable. Couldn't be happier.
CONSThere are no least liked parts about Calture.
Reason for choosing Callture
Price and Quality
Reasons for switching to Callture
Cost
Nadeem
Higher Education, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best service
One of the best service for my business. Super low prices with high quality service. Strongly recommended.
PROSOne of the best service for my business. Super low prices with high quality service. Strongly recommended.
CONSOne of the best service for my business. Super low prices with high quality service. Strongly recommended.
Reza
Business Supplies and Equipment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Good option to choose
We use this service for a couple of years and are able to connect with our customers.
CONSWe had no issues to report. everything is in order.
Darin
Oil & Energy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Call forwarding
very good experience
PROScall forwarding very effective and easy to implement and manage
CONSnothing it all works well and easy to administer
Prit Paul
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
na
Very good
PROSQuality of service and performance of the lines
CONSnothing adverse with the system of instruments