All ClickMeeting Reviews

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User Profile

Maciek

Verified reviewer

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Best choice for online events

PROS

All required features out of the box. Best in class customer support and honestly caring about our special needs. Very solid and stable streaming platforms for huge online events.

CONS

Minor parts of the webinar room from the speaker side needs a refresh / redesign, but overall doesn't impact the grand user experience.

Reason for choosing ClickMeeting

Hopin seemed to have rested on laurels, while Clickmeeting was super proactive and eager to understand our needs and met all of them.

Vendor Response

Hello, Thank you for the review! We are glad you enjoy using our platform. Best regards, ClickMeeting Team

Replied October 2021

Marzena

E-Learning, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Automatize webinar creation process with ClicMeeting!

I am very happy with ClickMeeting. I can easily record videos, use automation to send invitations and reminders for upcoming webinars. I can send follow-ups after a webinar, gather feedback by sharing surveys, and target products for sale! And during a meeting or webinar, I can engage the audience so they are not just passive listeners. Published tests during a meeting always make a positive impression :)

PROS

What I like most about this system is its intuitiveness. The fact that I can use the predefined settings before the webinar and not have to wonder if I'm sure I set everything right.

CONS

It would be worthwhile to extend the default settings to include integrations with an appointment booking system.

Reasons for switching to ClickMeeting

The automation option was in the more expensive version and there was no option for automated webinars, which I really wanted.

Vendor Response

Hello, Thank you for the review. We are glad that you enjoy using our platform. All the best ClickMeeting Team

Replied August 2022

Katarzyna

Health, Wellness and Fitness, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2020

Unrelaiable features and poor customer support

Problems with clickmeeting were causing unnecessary work on our side, although we paid for the additional features that on paper should help us avoid manual tasks. Customer support was not helpful at all and unfortunately made us look very unprofessional. Wouldn't risk using clickmeeting while hosting webinars with higher attendance.

PROS

Interface was user friendly, haven't experienced any connectivity issues or technical problems during webinars.

CONS

Features that you pay for additionally are bugged and are causing a lot unnecessary work on the user side, while supper from clickmeeting is non-existent. "It works for me" is their standard response. In specific: - you can attached files to your webinars which can be downloaded by the participants, but the feature does not work. We had to provide the files through different vendor. Support claimed that our customers (all of them!) were using wrong browsers but support didn't even suggest browser that should be fine. Meanwhile we checked it on 4 kinds of browsers with no success. - certificates of attendance were supposed to be sent automatically. Some of the participants didn't received any, so we had to do it manually.

Vendor Response

Hello Katarzyna, Thank you for your feedback. Our support team is always there to offer assistance with any technical issues. Unfortunately, in your case, we couldn't help further. ClickMeeting Team

Replied November 2020

Tymoteusz

Publishing, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

Clean, clear and easy to use. Great platform.

Very positive. Customer service was helpful and engaging.

PROS

It has many functions that makes an online event easy to conduct and engaging for audience, but it is not overwhelming. Design and style of menus are extremely intuitive and do not require training to use with ease.

CONS

It could use a bit more options for paid sponsorships, such as banners.

Reason for choosing ClickMeeting

It was simply better. And price was attractive.

Vendor Response

Hello, Thank you for the review! We are glad you enjoy using our platform. Best regards, ClickMeeting Team

Replied August 2021

Philip

Higher Education, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Exceptional is an under-statement

Fantastic. I could write reams, but that one word sums it up.

PROS

Reliable, ease of use, continuously being improved, new features regularly added

CONS

Perhaps the inclusion of a variety of background images that could be used such as a scene in nature, a book shelf, etc.

Reason for choosing ClickMeeting

It is just so superior

Reasons for switching to ClickMeeting

Forever had issues and was not user friendly and lacked other features which were needed.

Vendor Response

Hello Phillip, Thank you for the review! We are glad you enjoy using our platform. Best regards, ClickMeeting Team

Replied April 2021

User Profile

Hanna

Verified reviewer

Hospital & Health Care, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

ClickMeeting - simple and reliable

For us at the Hospice Foundation the ability to reach out to people interested in our educational, training and integration activities is crucial. It's way more easy to keep in touch with some help with professional, reliable and user friendly web platform like ClickMeeting.

PROS

User friendly interface making it easy for both hosts and participants to navigate and use the platform. Reliable, dependable webinar service - never detected any technical issues, no lags, no cut outs.

CONS

Some features or settings are less intuitive to navigate. I.e. I found it challenging to spot the archival recordings and data.

Vendor Response

Hello, Thank you for the review. We are glad that you enjoy using our platform. All the best, ClickMeeting Team

Replied June 2023

User Profile

Brendan

Verified reviewer

Financial Services, 501-1,000 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2019

Horrible functionality and customer service.

PROS

It was easy to set up it got increasingly complicated with so many unnecessary options that weren't well explained.

CONS

EVERYTHING else was horrid. I lost 75% of my attendees due to the terrible functionality and un-user friendly platform.

Reasons for switching to ClickMeeting

They were extremely helpful both over the phone and via email. Prompt responses etc

Vendor Response

Hello Brendan, We would like to inform you that the plan you purchased did not allow more attendees. Our Support Team informed you about the situation: "In that case only 25 attendees will be allowed to enter the webinar room. Additional people would be put in the waiting room and displayed a message that the room is full. You can, however, upgrade to a paid plan if that happens - you would see a notification about the room being full on your end as well". We hope this clarifies your query. Best regards, ClickMeeting Team

Replied November 2020

User Profile

Anna

Verified reviewer

Mental Health Care, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Very good platform for online conferences!

I am very satisfied, organizing an online conference with Click Meeting went very easily!

PROS

Very good platform for online conferences, with great technical support. Very helpful team, good working platform, no technical problems. Very user friendly. I highly recommend! And I hope to organize another conference with them too!

CONS

Little ability to edit graphics on the platform.

Vendor Response

Hello, Thank you for the review. We are glad that you enjoy using our platform. All the best, ClickMeeting Team

Replied June 2023

Martyna

Management Consulting, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Great webinar platform!

PROS

We are satisfied with using ClickMeeting to plan online events, primarily webinars and workshops. 

ClickMeeting features an intuitive and straightforward user interface that makes it simple for anyone to start a video conversation or join an online event. Tool is very simply to use and doesn't need to be installed. Meetings are usually stable, even in low-bandwidth conditions. ClickMeeting offers a variety of features, including Follow-up emails, Presentation mode, Automatic recording of meetings. The platform provides tools for engaging with attendees, such as chat and Q&A session.

CONS

We didn't notice any disadvantages of the software.

Vendor Response

Hello, Thank you for your rating. We are glad that you enjoy using our platform. All the best, ClickMeeting Team

Replied March 2023

Julia

Non-Profit Organization Management, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great platform for online webinars

Clickmeeting is a great alternative to the most popular platforms, we absolutely loved the Q&A function and many many more. Creating online webinars was very intuitive and the Clickmeeting's team is really supportive.

PROS

Great opportunity to organize a large group meetings

CONS

We have very good experience with the platform, the only thing that drawn our attention is that emails with invitation tend to land in spam

Vendor Response

Hello, Thank you for the review. We are glad that you enjoy using our platform. All the best, ClickMeeting Team

Replied January 2023

Bartosz

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Review

I enjoy using the software. Sometimes I feel that in google meet video conferencing it was easier to schedule quickly a meeting, but then Clickmeeting is much more advanced.

PROS

- planning ahead webinars and meetings and select between webinars and meetings (different types of events) - you can just send the link to attendees and presenters (you don't have to send official invites from clickmeeing.com) - you can upscale and downscale licence - sometimes there is time when licence expired, but my account still exists. Just need to pay to reactivate. - real (not bot) customer support - polish customer support - I don't think I would get any live support from other big tech players

CONS

- you have to ask customer support to downscale licence - but customer support is very efficient in helping with this - you cannot have more than one webinar/meeting at a time (or maybe it is possible with more expensive licence?)

Reason for choosing ClickMeeting

I feel that with Clickmeeting I get high quality software and very good support. With big players you never have chance to speak to real person. Also Clickmeeting is Polish so I know I support Polish company not Big techs.

Vendor Response

Hello Bartosz, Thank you for the review. We are glad that you enjoy using our platform. All the best, ClickMeeting Team

Replied July 2022

Michele

Writing and Editing, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Powerful, easy to use, well priced product with excellent Customer Service

We converted on in person trainings to Click Meeting and it was a fairly seamless transition. It's easy to use.

PROS

It is reliable and easy to learn and use. We do lots of Click Meetings and we are always satisfied with the performance.

CONS

We haven't run into anything that has caused us to reconsider our purchase. Maybe they could drop the price ;-)

Reason for choosing ClickMeeting

Security and cost.

Vendor Response

Dear Michele, thank you for your opinion and the highest rating. We are pleased that you have been using ClickMeeting for 1-2 years and that it is easy to use. Thank you for appreciating Customer Service, we care about professional support. We know that safety and costs are important to you. We meet international standards, including GDPR regulations.

Replied August 2020

Kamil

Marketing and Advertising, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Clickmeeting is really good for webinars and online meetings!

PROS

Support, easy to use, simply and clever design!

CONS

Some technical issues happened. We are also happier when we have highest option than the simply one.

Reason for choosing ClickMeeting

Better demo

Vendor Response

Hello Kamil, Thank you for the review. We are glad that you enjoy using our platform. All the best, ClickMeeting Team

Replied August 2022

Maciej

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

A satisfactory start in the field of webinars and more

A tool worth using, good for teams with different levels of technological advancement.

PROS

Due to the fact that our organization of companies and users with various levels of technical advancement, the ClickMeeting platform turned out to be an easy-to-use tool.

CONS

I have not noticed any errors or omissions that would affect our work.

Reason for choosing ClickMeeting

The fact that it is a native product and close contact with technical support and tool representatives.

Vendor Response

Hello Maciej, Thank you for the review. We are glad that you enjoy using our platform. All the best, ClickMeeting Team

Replied July 2022

Ricardo

Leisure, Travel & Tourism, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed March 2019

Mixed feelings - has a lot of potencial but not always stable

PROS

We have been using ClickMeeting for a while now and I must say it has all the features we need: Meeting and Webinar sessions, Waiting Room, plugins, Invitation is easy, recording, etc. However our users don't find it easy to use, we always need someone from the IT team to give a help to launch the meeting. Also during meetings it is common tho lose the sessions and we have to login again and excuse the participants... we already change our wifi AP but still happens sometimes.

CONS

Not always with a stable connection and our users find it confusing to start the meeting.

Vendor Response

Hello Ricardo, Thank you for the review! We are glad you enjoy using our platform. If you lose connection during online meetings, please run a test: utilities.clickmeeting.com/connection-tester Alternatively, please contact our support team at support[at]clickmeeting.com All the best, ClickMeeting Team

Replied November 2020

Anonymous

11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2022

Getting to know my employer

It was great getting to know my employer by the kind of software they used

PROS

I liked that I did not use the software before

CONS

I was a bit an unfamiliar experience at the beggining

Reasons for switching to ClickMeeting

Because the employer used that one

Vendor Response

Hello, Thank you for the review. We are glad that you enjoy using our platform. All the best, ClickMeeting Team

Replied May 2022

Jovana

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed June 2020

Meeting a Click Away

Overall satisfied. In general, not a big fan of webinars, but working now fully remote all of the presentations are turned into webinars. What I am absolutely pleased with is the amount of interaction it allows and how it makes the presentation engaging and participatory.

PROS

ClickMeeting will make a webinar looked like a presentation-from-the-future. Tons of presentations tools, from slideshows to attendees participating. I can't choose only one, but altogether they make presentations engaging and almost like in-person.

CONS

Can't really single out anything. It takes time to get used to it, I'm still in the process of learning and adapting, so I would say I'm slightly overwhelmed.

Vendor Response

Dear Jovana, thank you for your opinion and high marks. We are pleased that ClickMeeting enables a large amount of interaction with webinar attendees which is valuable for the meeting host. The large number of options for a novice user can actually be overwhelming. Therefore, we recommend that you check our knowledge base: https://knowledge.clickmeeting.com/. There is a lot of helpful information here, such as instructional videos, e-books, faqs, etc. We are glad that you are with us, we wish you pleasant work and satisfaction with conducting webinars.

Replied July 2020

Anonymous

10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY