I also love the ability for sharing documents and files directly between those within the video conference.

I have had a great and satisfying experience with ConexED.

I loved how easy it was to upload documents and how easy it was for others to view it. Overall format of ConexEd is great and easily navigable.

I like to see who are the instructors for the ASL Program and to identify the ASL Pal with the schedule. I like how it is in the system.

User Friendly program that creates a distant face-to-face opportunity for connection.

No daily report sheet to call students when counselors call out, we have to look them up one by one.

It is web-based and it is fairly easy to use--as long as the user (student) reads the instruction. There are a lot of great features such as captioning and camera to interact with the student.

One time a student got a text message a day early. However, several times the error may be the student not understanding how the software works.

In the world of online learning ConexED replicates the face to face “knock on the door” experience. Customer service is superior.

In the beginning of one of sessions, there was some delay in getting the audio to work. Another time, the video image did not work for a couple of minutes.

I know people complain about it but I find it is because they aren't playing around with it.

Easy to use and accessible, it does everything I need it.

Great opportunity to reach, teach and talk with students online and Counsel them through their academic journey.

Once you get the hang of the platform it is really easy to use. The platform is generally user-friendly and the support team is amazing at tailoring everything to your exact needs.

It provides an opportunity for busy people like me to do orientation, workshops, counselor meetings, gets online support, and helps me meet new people -- all in one place.

I like how easy and simple it was to navigate through the program, with a simple layout and everything at your fingertips.

There customer service is amazing. They are quickly available, willing to listen to ideas, and fix issues quickly.

I had a hard time seeing the left column and all of the departments on the screen at the same time.

The session is intuitive, it's very easy to sign in using SSO, and there is minimal training needed in order to effectively use the platform.

Overall I have had an amazing experience with ConexEd team. They have been super supportive and made the transition process for our department very smooth.

The way it is interactive is very nice. It helps me get my work done and it's very easy to navigate.

It's a feature that does not work all the time. A report that can easily be accessed when a counselor is out ill, that shows their appointments for the day.

I've basically answered these questions up above. The staff are again, wonderful.

The settings are set up strange and are a bit messy.

After learning how to use capterra, I was able to take advantage of all its functions. It proved to be very helpful in my life.

I appreciate rep's and also the team's attentiveness in addressing issues and concerns, in a prompt and pleasant manner.

I like most the ease of use for both students and myself as a counselor. Also, I'm able to mark/highlight areas on forms uploaded from my ConexED library as I'm working with students online.

My overall experience with ConexED was great and easy. I am not to good with technology, but it was really easy to set up and the navigation was great.

What I like most about the software is that you can connect with other members in a way that is user friendly. It is convenient scheduling appointments.

It was difficult to get all of our staff members to commit to one platform and move from what they are use to.

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Spitfire offers easy monitoring of calls and is easily usable with another software.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

US Dollar

ConexED is a cloud-based solution designed to assist students and faculties at higher education institutions and small to midsize businesses with appointment scheduling, video meeting and team communication. Features include remote access, engagement metrics, screen sharing, whiteboarding, instant messaging and registration management.


The platform allows users to schedule video conferences, record sessions, share documents and generate custom reports to track task progress. Trainees can utilize its interactive kiosk to check-in/cancel appointments, view wait time and receive text alerts. With its virtual classroom feature, students can attend lectures remotely, collaborate with peers and interact with mentors in real-time.


ConexED offers both API-based and in-built integrations with third-party applications such as Peoplesoft, Google Docs, Microsoft Office 365, Box.com, YouTube and more. It comes with a mobile application for iOS. Pricing for the solution is available on request and support is provided via phone, email and documentation.



LongDescription

File Management

Commenting/Notes

Real Time Analytics

Whiteboard

Employee Management

Parent Portal

Surveys & Feedback

User Management

Status Tracking

Admissions Management

Meeting Management

Financial Aid Management

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Real-time Scheduling

Mobile Alerts

Meeting Notes

Customizable Reports

Document Storage

Student Portal

Access Controls/Permissions

Activity Tracking

Session Recording

Student Group Management

SMS Messaging

Interactive Whiteboard

Video Management

Progress Tracking

Real-Time Monitoring

Task Scheduling

SSL Security

Real Time Editing

Single Sign On

Client Database

Group Scheduling

Confirmation/Reminders

Attendance Management

Attendance Tracking

Task Planning

Student Information/Records

Projections

Communication Management

Customer Database

Recurring Appointments

Registration Management

Class Scheduling

Blended Learning

Calendar Management

Agenda Management

Customizable Fields

Collaboration Tools

Room Booking

Content Library

Assignment Management

On-Demand Recording

Presentation Streaming

Private Chat

Scheduling

Data Import/Export

File Transfer

Assessment Management

Multi-Location

Self Service Portal

Recording

Contact Management

Student Management

Availability Indicator

Information Hub

Content Management

HD Audio/Video

Booking Management

Email Marketing

Screen Sharing

User Profiles

Mobile Access

Breakout Rooms

Meeting Room Booking

Orientation Workflow Management

Meeting Preparation Tools

Real Time Data

Resource Scheduling

Raise Hand

Client Portal

Event Scheduling

Real-Time Notifications

Host Controls

Email Reminders

Internal Meetings

Workflow Management

Real-Time Updates

Email Management

Website Integration

Video Support

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Web browser (OS agnostic)

Please visit www.conexed.com and fill out the demo request before for more details about pricing.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConexED

In Person

Live Online

Webinars

Documentation

Videos

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



Call Transfer

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Text to Speech

VoIP Connection

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Real-Time Chat

Manual Dialer

FTC Compliance

Alerts/Escalation

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

ConexED vs SpitFire

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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