Great tool for helping me streamline my cleaning business. I like the quote follow up feature and the review request. My experience with the software is being great

I like everything about the software, I don't think there's anything I don't like

In a world where people rarely answer phone calls, texting through Emitrr allows for effective and efficient communications with our customers. I cannot imagine operating our business without it!

Emitrr makes it easy for our team to communicate with our customers via text messages. We love that everyone has access to see and respond to customer communications. We use it in the office daily and our technicians also use the app in the field so that all communication comes from the office number and customers do not get their personal phone numbers.

I cannot think of any cons with Emitrr. When we have had any issues or questions their customer support team has been quick to get us an answer!

this is an easy software to navigate while using other screens

it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.

Overal - we enjoy using Emitrr. This has given us the freedom to communicate with our customers where all our staff and lead field technician can see and communicate effectively with our consumers.

We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more. They are always adding new updates and the improvements are always excellent! They help with the day to day functionality of the product.

The only true "con" for us is that the VoIP function of the feature is not available and it was not reliable at the time we tried to implement it. We currently use another product but are patiently waiting for this feature within Emtirr to be perfected so that we can keep all our communication within 1 platform. Another small "con" is that it takes the app and desktop just a little longer than preferred to fresh when new messages come in....but I am sure that can be fixed.

[SENSITIVE CONTENT] and the team have been super attentive and try to accommodate all of my company's needs. They keep improving the software and add features upon demand. The software on the computer has all the features and the mobile has slightly less, so definitely recommend using it on the computer as an admin, but has all the features needed on mobile if you are on the go.

The yeam keeps improving constantly so I am sire they will have all the features necessary.

I like the willingness of Emitrr to take suggestions and quickly turn them around into product features. They are constantly evolving the product and making it better by the day.

The only issues we have encountered have been address by the development team. We have had some issues with our data that was imported, but not major enough to impact business.

Overall we have had a great experience so far. We are on this platform continuously for 10 hours each day, so the functionality and efficiency is really important for us to keep our business running smoothly. There was definitely a transitional learing curve, and a few bugs we are waiting to be worked out on the back end, but overall it is great! :)

Our favorite features are the ability to assign conversations and to close them. This keeps everything so organized with such a large amount of messages coming in all day.

There are some tweaks that we would like to see, just little bugs worked out here and there, but every time we mention something, it is quickly fixed or we are told that it is in the works of being fixed, so the developers are really on it to make sure that this product meets the needs of its users.

Wonderful.

Transitioning from another platform to Emitrr has been such a relief for our program! The ease of use is exceptional - we are able to do what we were doing before in a fraction of the time. The features are very useful to us, and although we have plenty of options to communicate with our center members. Customer Support is absolutely wonderful. Indrani, Deep and Anmol are prompt, responsive, adaptable and friendly. They are always there when we have questions and need support.

Some of our texts were sending in the wrong order - for instance, if we were sending an English message with English calendar, along with a Spanish message and Spanish calendar, sometimes these individual items would deliver out of order. However, this is not a big deal.

I was having issues with getting my sign in to work and your product support team was so helpful in getting the quirks worked out and getting me set up. A shout out to [sensitive content hidden] who was incredibly patient in helping me work this out and get up and running

Our team found this was a very easy softward to start using

Have not used it long enough to come up with any

This was a VERY smooth transition from a previous software that was used. There were no hiccups in learning the platform, all very self-explanatory without the training. We have had no questions about it since using it, so simple! Love it.

I did not or have not seen anything that I don't like about this platform!

Customer service, technical capability, uptime and client satisfaction are all off the charts with this piece of kit. Always getting better, and with a determination to become the very best alternative product in the market, Emitrr is the kind of business we should all be proud to run, and prouder to partner with to make our businesses better.

Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price. For the return on investment that you receive, this service is unparalleled and is ever-evolving based upon direct feedback from the users, something we've never experienced before in decades of business operations.

Emitrr is an ever-changing product. It will never be finished because it's always finding new and better ways to do things. There are technical challenges from time to time, but every time this team of superheroes comes up against a limitation, they just break straight through it and make the product better!

The nature of our business demands from us that we keep in touch with our drivers and customers at any part of the day, and we are able to do so with Emitrr.

Due to our previous software shutdown, our organization was forced to find alternatives for text messaging, Nova Lines liked the wide spectrum of features available for us to transition painlessly to Emitrr. Text messaging is easy to use due to its user-friendly interface and good organizational back-end of the contacts. The downtime for releasing the lines and transition was short enough since we are a 24/7 working business. Customer Support and our Rep([SENSITIVE CONTENT]) is taking care of any incoming inquiries and connecting through an instant meeting to assist.

You can't use as of now the customizable screenshot tool in-app(however, we are waiting for dev's to add this functionality)

Great professional team of people willing to go above and beyond to make the platform as useful and customizable to your office. They listen to your concerns and try to understand the processes to make the best out of the software. There are flaws and bugs here and there but they’re quick to fix any issues. Great customer service. I’ve been recommending Emitrr to all our dental colleagues.

Automated response; customizable features to your needs; always evolving and improving adding more services.

Technical issues with automation Dentrix integration

Emitrr has been great! They are always so helpful and responsive when I reach out. They also follow up to make sure we don't have any additional questions or concerns.

I love having the texting indicators to make sure our internal staff aren't texting the same employee.

Having to search each group list for a contact that I need to remove. I wish there was an easier way to do that.

We used Zipwhip and we're freaking out once we heard they were shutting down. I searched for hours for a new platform to use and came across Emitrr after about 20 calls with other companies. Emitrr is so easy to use, and gives us exactly what we need for mass texting. Their support team is amazing, quick, and always helpful!

A few features could be improved upon. But support is open to suggestions. Most feature suggestions I've had, have been implemented in to their platform.

Love it so far, and will recommend it soon in a Virtual Conference with lots of business owners so they can add this service.

The communication and customer service they offer, they listen to my concerns, fix any issues immediately, always great customer service, I have not stop making money even when I can not answer the phone.

Wish they would have a microphone to text when we are driving of can't write.

Positive! What a great, user-friendly design.

I love how simple the design is. Everything is very intuitive and easy to navigate. I appreciate that everyone in our office can see the messages that are sent, and that they can even be assigned to certain parties. We are able to work more quickly and efficiently due to this, if someone sees the text come in first, they can handle the response immediately.

The only complaint I have is that the yellow color does not contrast very much with the white, so sometimes it is a strain for my eyes to make out. It is a small problem though, as I do enjoy the bright color.

I have been very pleased with this platform. The site is easy to use, the Emitrr team is incredible, and we are able to save time on communicating with applicants by taking advantage of the platform's conversation feature.

Their customer service team is incredible. I've received answers to all of my questions within 24 hours of submitting my request.

Not Applicable - We are happy with the platform.

It's so convenient to have the option for patients to reach out to staff via text message at any time of day. The customer service is amazing.

I have very few complaints, any time I have ever had complaints, their customer service team has been quick to respond and they always offer a workaround or completely fix the problem.

Our transition has been extremely smooth. The Emitrr team went overboard helping us to get situated and function as normal on their platform. They also helped us to understand all of the additional capabilities that Emitrr has to offer. We have just begun to scratch the surface with their product.

We shifted from ZipWhip to Emitrr. They did a fantastic job of knocking off the basic features and functionality of the software and service we had been using for the last 6 years.

Not much. They are still working through some small bugs and are very responsive.

My experience has been amazing. The [SENSITIVE CONTENT HIDDEN] of the company have been very helpful in upgrading the tools when I suggest an improvement.

I really love the fact that I can maintain consistent customer contact even when I missed the phone.

There is nothing that I really don’t like about the software.

It good

It is efficient, I like the way it works

Have to contact company to remove someone off the platform.

Moving to Emitrr has been easy . Their relationship management and customer focus have been outstanding. They listen to suggestions and impement them quickly.

The integration of our data and processes were seamless. The software is intuitive and easy to use. The technical support has been superb. Our ideas for system upgrades have been heard and most have been implemented.

Would like ability to edit scheduled messages.

We have seen the same results with Emitrr if not better for mass text campaigns at a much better price than the last platform we were using. The support team at Emitrr is very eager to listen to any feedback and has implemented changes that help us very quickly. They make us feel like we are their only customers with the quick response rate!

The website is easy to navigate. It is nice having options for one on one messaging as well as text campaigns on one platform. Being able to move all phone numbers from our organization is great.

Emitrr has been working to add all features that we have asked that were lacking.

Emitrr was super easy to set up and use. We have not had any issues with Emitrr after we switched. The low price made it an easy decision to use Emitrr and we are very happy with our choice.

We only use the SMS functionality. It would be good if we could customize the settings and dashboard to eliminate all the other settings that we are not using to eliminate confusion with our employees.