Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

It's been world-class amazing from the sales process, to onboarding, to daily use.

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Very good

Its feature packed. Everything I need in a program it offers & its priced right

Very little. Maybe they just need to make it a bit easier to find recorded conversations

We switched from another phone system that we had nothing but problems with. With Fluentstream we had an EXTREMELY easy implementation and they have solved every issue we had with our previous phone system. The system is fully adaptable to all of our needs and has way more features than we could even use. And if we do have a question, or an issue it is handled immediately by support team. Couldn't be happier

Functionality, ease of use, and most of all the support staff that comes with it.

Sometimes the phones don't update as fast as they should.

High quality VOIP service, ability to make and receive calls when away from my office.

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

I've never had an issue that there hasn't been someone right there to immediately help me get the issue resolved. And they're not just efficient - they're friendly and personable, too. It's always a pleasure to work with them!

It's easy to use, which makes it great to be able to get new people up to speed.

It's sometimes hard to configure a new device - HOWEVER, that's offset by the fact that there's ALWAYS someone at FluentStream who is ready and willing to help me get it done, and quickly.

The ability to work from anywhere and be able to change anything I need related to my phone system!

I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am.

Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though!

Service, Reliability, Flexibility. They always answer or call back promptly. Even international use, they can accommodate, and the product works super well, without any trouble. They help when we re-organize or re-deploy the original programing. The flexibility with users, multiple companies and international offices and remote employees is amazing. The contrast between this system and a huge complex proprietary system is night and day, not even on the same planet. This is easy, the service is responsive... the price is right, the reliability is exceptional

There is nothing I don't like about Fluentstream.

It records my calls and it is easy to track them down. Also, they have great support that will back back to you quickly when experiencing a problem.

The mobile app has a"touch to sign in" function that has never worked and I don't believe it works. I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.

At first good, at the end less than satisfactory, actually very disappointing. This not the company we contracted with in 2015.

At this time: none. There is nothing positive to add.

This was a VOIP service which worked well at first. Over the last year service for technical problems was poor, especially with the call forwarding feature. In April of 2017 my wife was diagnosed with cancer. We also had to close a second office. Up to April 2017 we were using 6 lines. With the office closure of the second office, 2 lines were dropped and Fluentstream was notified of this. However, they continued to bill for 6 lines instead of 4. Then in July 2019 they upped the number of lines to 8. All told this amounted to $1799.00. When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor. This was probably a mistake. The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation. They knew we were changing vendors, but offered a credit on future bills of $899 or $354 in cash. We are very disappointed with the whole experience with this company.

FluentStream Technologies provides us with an awesome product and company management that evidences a true caring response to their client…in business, as elsewhere, it doesn’t’ get any better than this.

FluentStream Technologies has proven to be a net positive for our business. Numerous features that are available at reasonable cost are but one of the positives about this company. The very user-friendly web interface is also a great and valuable tool. We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. At those very infrequent times when technology evidences a hiccup, the service personnel are right there and stay with you until any issue is resolved. Their caring is palpable. Fluent Stream has greatly exceeded our expectations for customer service. Six years onboard with them attests to our ongoing great satisfaction.

There really isn't anything negative that I can say about this product.

Like all technology there are kinks and issues that happen, but, if you have a strong customer support system then the few issues you have never become big headaches. Every single customer service representative or support technician has always been very easy to work with, and always listened to me before trying to solve the problem; then explain to you how to fix the issue in language that a non technical person can understand. They were with us from the very beginning setting up our phone system, and continue to make us feel like we are as important as any customer when we call for assistance. I would highly recommend Fluentstream for your internet telephone needs!!!

This software has met our needs, I can't think of anything that I do not like.

Overall, my experience with FS was fairly negative. I think I joined at a really bad time, I would say the call quality for half our calls was bad. And we were receiving/making 100 calls a day. From what I gathered it was caused by server issues, and it was a larger problem at the time, but you didn't know that at the time I believe, so you couldnt really help. You moved us onto a different server to help, but it didn't really do much. Also, our MAIN LINE at different times stopped accepting incoming calls - it just wouldn't accept incoming calls, your team couldn't explain why you just said "we'll make a ticket with the carrier" like that would help. 1) That incoming calls wouldnt work wasn't acceptable; and 2) Nor was that solution - we'll make a ticket with the carrier! Are you kidding me. I asked that they set up a shell number (as our main line was being forwarded calls from another main line) to bypass the bad line, but that shouldn't have come from me. Your support staff should have thought that up.

-The many different features are great, and for how much you are paying it's really impressive. -On-boarding was outstanding - rapid response, very helpful. I dealt with the rep, and he was knowledgeable and always ready to take my call.

-The website interface can be improved. It's a little chunky. The phone app could also be more complex, it's really small and I have to use key combos to access things. If the phone app contained a seperate menu for voicemail it would be cool.

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.