--- title: "Grasshopper Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Grasshopper. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Grasshopper is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/grasshopper-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [Grasshopper](https://www.softwareadvice.com/voip/grasshopper-profile/) / Grasshopper Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/grasshopper-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/grasshopper-profile/alternatives/) # Grasshopper User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 360 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 207 reviews (57%) - 4 stars: 94 reviews (26%) - 3 stars: 31 reviews (9%) - 2 stars: 8 reviews (2%) - 1 star: 20 reviews (6%) ### Most mentioned pros - It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. - I have used grashopper for 2 years & voice quality & phone support very good having good features like call forwarding, Auto Attendent,Extensions etc. which is essential for any good business softphone - Grasshopper has helped streamline communication and reduce missed calls for our contracting team. ### Most mentioned cons - By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative “did not have the option” to issue one. - That I was not able to text due to Federal Communications Commission who had a ton of red tape for anti-spam requirements for 7 digit phone numbers, it took us months to modify our website and regain texting capabilities. - I wish it were a cleaner look and feel. When I get calls and answer them, it takes 20-30 seconds for my phone to hijack the call. ## Grasshopper customer reviews Showing reviews 1-25 of 360 (page 1). ### Costly, But Lots of Features - Overall rating: 4/5 - Reviewer: Joshua K. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated. My business chose to go with Grasshopper primarily because it's a trusted and well-known name in VOIP. Grasshopper has enabled us to have a separate phone number for our business and adds a ton of convenience in that we are able to use it with their app on our smartphones. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost. #### Cons There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan. #### Reasons for choosing Grasshopper We chose Grasshopper over the alternatives primarily because of their added features. --- ### Reliable Business Phone System That Keeps Our Team Connected - Overall rating: 5/5 - Reviewer: George L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Grasshopper has helped streamline communication and reduce missed calls for our contracting team. It feels like having a small business phone system without the big-company overhead. Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly. #### Cons The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier. #### Reasons for choosing Grasshopper I chose Grasshopper because it offered the best balance of affordability, strong customer reviews, and simple setup for a small business like ours. --- ### Business Phone System - Overall rating: 5/5 - Reviewer: JAMES L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros 100% Cloud based which is an app on our phones #### Cons It has function issues sometimes which interfere with conducting business --- ### Convenient and Great App - Overall rating: 5/5 - Reviewer: Natacha B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far I’ve had a great experience and recommend this app to other business owners. I enjoy using it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve been using Grasshopper for 2 years now and it’s been amazing! The app is super easy to navigate and unlike others it actually works!! #### Cons It is a bit more expensive than others but being able to pay annually helps. Otherwise, I haven’t had any issues with it. #### Reasons for choosing Grasshopper The features and ease of use of Grasshopper was much better and more efficient! --- ### Grasshopper for Business, It's a YES - Overall rating: 4/5 - Reviewer: Dave D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For the money this is a great product. I just wish a few things can get changed. But the fact I can send text messages from my work line is a huge plus. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that I can use this on my cell phone. (Who wants to carry around two cell phones?) I can send text messages from my computer. Take screen grabs and move over to my client files for the COA. #### Cons The web interface is very poor. I wish it were a cleaner look and feel. When I get calls and answer them, it takes 20-30 seconds for my phone to hijack the call. #### Reasons for choosing Grasshopper Price was the biggest factor and that I can use on my computer. --- ### Affordable starter option - Overall rating: 3/5 - Reviewer: Milena C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Grasshopper is very simple to use and easy to setup. It is a lot cheaper than many other business phone options as well. #### Cons There are a lot of features missing that could be beneficial. There is auto texts for missed calls but there character limit is so small you can't put much there. #### Reasons for choosing Grasshopper We just needed to save some money on a phone system and this was an affordable option. --- ### Small business’s best friend - Overall rating: 5/5 - Reviewer: Janice L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use once your used to it, it works like a secretary, service, and you don’t have to run to get the phone every time #### Cons Initially hard to figure out the extensions, the desktop version of logging in and figuring out how to forward the calls with a little bit of learning curve --- ### Growing with Grasshopper - Overall rating: 5/5 - Reviewer: Erin K. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience using Grasshopper has been very positive. It has made managing business communication simpler and more efficient. Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use. It’s been a great tool for keeping work communication separate and organized without needing a full phone system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like how easy Grasshopper makes it to manage business calls and messages from anywhere. The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment. It keeps communication organized and professional, whether I’m in the office or on the go. The call quality has also been reliable so far. #### Cons The only downside I’ve noticed so far is mostly related to small interface preferences. For example, the app icon and overall design feel a bit dated and could be more modern. It doesn’t affect functionality, but visually it could look cleaner. Other than that, I haven’t had any real performance issues to complain about. --- ### Since 2006 - Overall rating: 5/5 - Reviewer: Victoria R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been great. Its easy to work with and it easy to navigate. Customer service is easy to reach as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its quick to use and facilitate. Calls go immediately to my phone number which allows me to answer quickly. #### Cons I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day. --- ### Would Not Recommend - Overall rating: 1/5 - Reviewer: Latricia B. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Would not recommend this service. Did not like the setup for your phone number and no refund for cancellation #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Thought it was the price for a quality service but I was wrong. I should not be receiving calls from other businesses. #### Cons My number was used for other business owners. Annual subscription cancellation will not be refunded --- ### good luck, I hope it works out - Overall rating: 1/5 - Reviewer: tray w. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros customer service is good, the wait times aren't bad. The customer service representatives do care about helping #### Cons After a half dozen calls and more than 6 hours on the phone, total, Grasshopper never got it done. I had to cancel after trying more than a week. --- ### Grasshopper SUCKS - Overall rating: 1/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible! Customer service is awful, WASTE of money. Bought this product a few years back and it was easy to use, uploaded contacts smoothly, and sent group text. NOW, none of that is possible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing! False advertisement, no bulk texting. Must upload contacts one at a time. Customer service is horrible. #### Cons Everything! Refused to refund. Not easy to use, no basic instructions. Cannot bulk text. --- ### Grasshopper is perfect for home, on the go and remote work businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference. #### Cons I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in. --- ### Straightforward, simple, and cost-effective way to juggle and route multiple phone numbers for SMBs. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it to run a "website question" 1-800 phone number that routes to different stores and remote individuals at different times with multiple options for service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's extremely easy to use and very affordable. You can setup custom phone numbers and create routing between all kinds of phones. It gives the appearance of having a more sophisticated setup than you really do. You can setup holding music, routing rules, voicemail, multiple users, and more between office phone systems, personal cell phones, and everything in-between. You can set hours for each number and routing rules such as order, how many times to ring, and what numbers ring to which numbers. #### Cons The only thing I wish it could do that it doesn't is record calls, and that is a big downside to me. A nice to have feature might be being able to assign calls to specific users. Otherwise, it handles everything I need very well. --- ### Good for price but still needs more features - Overall rating: 4/5 - Reviewer: Matt A. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do still consider other options, but always stick with Grasshopper due to their ease of use and competitive price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording. It's straight forward and works well. #### Cons The biggest issue is that when a call comes in on the toll-free number, the phone you've got it linked to will show the call as your toll free number rather than whoever is calling. It would be great to simply have a caller ID. Also, it needs texting service. Perhaps a toll free number can't work with texting but in case it can, than Grasshopper needs to get on board with it. --- ### Why Invest in PBX Hardware? - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used Grasshopper for years and dollar for dollar it has been a great investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical. The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls. #### Cons It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier. --- ### Amazing software for the modern day office phone solution - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age. #### Cons The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone. #### Reasons for choosing Grasshopper Cheaper and seemed like there were less strings attached #### Reasons for switching to Grasshopper The price was 10X cheaper --- ### A clear, uncomplicated tool that works well for me - Overall rating: 4/5 - Reviewer: JudyAnn L. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an economical, efficient system to use. The app with the little grasshopper face is memorable and cute. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like having a transcription of a voice mail (even when it isn't really clear.) Logging in or out is simple to do. Texting is an added tool that is most helpful when people will read a text quicker than listen to a voice message. #### Cons The call logs are difficult to 'translate' when I need to see if a number has actually called us. The interface at the website for working with calls already in is not intuitive. About once a week, I must uninstall and reinstall the app on my phone to keep it working smooth. I know when the system won't let me answer a call, but keeps saying which numbers to press for certain actions, the time has come to refresh the installation. --- ### Works okay, but is sometimes unstable and unpredictable. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have gotten new customers who prefer using a toll free number to contact us. It also helps add credibility to my business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business. #### Cons I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work. #### Vendor response Hi there! Sorry to hear about the trouble with getting disconnected. Have you reached out to our support team about this? We can investigate this further to see what is going on. Replied June 2018 --- ### Small Business Phone Solution - Overall rating: 4/5 - Reviewer: Ryan E. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been using grasshopper for over 5 years and the cost savings over an ISP and internal phone system has been great for the company. Web view to setup users and extensions make setup and changes a breeze that anyone can do it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As a small business employee with mostly working remote the ability to use our cell phone for work and keep the calls separated has been great. The voice announce feature when a call comes through so you know it is a business call verse personal is awesome. #### Cons None that I can think of at this time. That must be good. #### Reasons for switching to Grasshopper Old system, cost to upgrade. Cloud features of grasshopper was perfect for our small business. --- ### Grasshopper is Awesome! - Overall rating: 4/5 - Reviewer: Kellyn D. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered When I started my computer repair and consulting business I wanted to make sure that I would be able to take calls from clients and greet them professionally. To do this I needed to know whether my calls that were coming in were for business or personal. That's difficult to do when all you have is a cell phone. I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about. It's a really awesome service for me and I recommend it to anyone who is running a business who needs their home and business calls separate without breaking the bank and while still being able to work from anywhere. #### Pros Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email. #### Cons No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature. #### Vendor response Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future. I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary Replied April 2015 --- ### Up to recently, my experience has been very good. Something has changed. - Overall rating: 4/5 - Reviewer: Sheree W. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We can make long distance phone calls without an additional charge and we can make calls from any phone using our business number. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to have calls, texts, and messages follow us to whatever phone we happen to be using is very beneficial to our business. The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier. #### Cons Up until recently making calls using Grasshopper, from our office, was very easy. All it took was to register the phone number 1 time and after that, it would be recognized every time we dialed the toll-free number. Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office. This is very frustrating since we are using Grasshopper so we don't have to pay another carrier. #### Vendor response Thanks for the review, Sheree! Looking at your ticket history we believe this is an issue with your local number carrier unfortunately. I can see how frustrating that must be so if you need help reaching out to your carrier to resolve, please let us know. Replied June 2018 --- ### Great solution for virtual phone systems - Overall rating: 5/5 - Reviewer: Rodrigo R. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered We've been successfully using Grasshopper from the last 2 years and it works as expected. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones. #### Cons I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory. --- ### Using grasshopper for our small businesss. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, using grasshopper has helped my small business to maintain call center operations effectively. For the price, it is a good software to utilize. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Grasshopper is very easy to use. They’ve made both web client and app available to make outgoing and receive incoming calls. #### Cons The pricing for voip is higher then competitors but it’s easy to use as a combination with multiple numbers. --- ### Grasshoper helps entrepreneurs scale their office environment - Overall rating: 5/5 - Reviewer: Alex K. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great with Grasshopper. Their customer service is awesome and super helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how convenient and professional the platform/service is. They allow you to forward calls, make calls from and have department extensions. The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons. #### Cons I wish you could change what comes up on the caller ID when you call from your grasshopper number so that it can be cohesive with your brand. #### Reasons for choosing Grasshopper I chose Grasshopper over the alternatives because of the value proposition that they bring, and especially at their price points. The platform is pretty flexible and customizable. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/?page=2) --- Grasshopper Reviews, Pros and Cons - 2026 Software Advice