--- title: "Grasshopper Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Grasshopper. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Grasshopper is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/grasshopper-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [Grasshopper](https://www.softwareadvice.com/voip/grasshopper-profile/) / Grasshopper Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/grasshopper-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/grasshopper-profile/alternatives/) # Grasshopper User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 360 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 207 reviews (57%) - 4 stars: 94 reviews (26%) - 3 stars: 31 reviews (9%) - 2 stars: 8 reviews (2%) - 1 star: 20 reviews (6%) ### Most mentioned pros - It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. - I have used grashopper for 2 years & voice quality & phone support very good having good features like call forwarding, Auto Attendent,Extensions etc. which is essential for any good business softphone - Grasshopper has helped streamline communication and reduce missed calls for our contracting team. ### Most mentioned cons - By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative “did not have the option” to issue one. - That I was not able to text due to Federal Communications Commission who had a ton of red tape for anti-spam requirements for 7 digit phone numbers, it took us months to modify our website and regain texting capabilities. - I wish it were a cleaner look and feel. When I get calls and answer them, it takes 20-30 seconds for my phone to hijack the call. ## Grasshopper customer reviews Showing reviews 1-25 of 360 (page 1). ### Costly, But Lots of Features - Overall rating: 4/5 - Reviewer: Joshua K. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated. My business chose to go with Grasshopper primarily because it's a trusted and well-known name in VOIP. Grasshopper has enabled us to have a separate phone number for our business and adds a ton of convenience in that we are able to use it with their app on our smartphones. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost. #### Cons There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan. #### Reasons for choosing Grasshopper We chose Grasshopper over the alternatives primarily because of their added features. --- ### Reliable Business Phone System That Keeps Our Team Connected - Overall rating: 5/5 - Reviewer: George L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Grasshopper has helped streamline communication and reduce missed calls for our contracting team. It feels like having a small business phone system without the big-company overhead. Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly. #### Cons The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier. #### Reasons for choosing Grasshopper I chose Grasshopper because it offered the best balance of affordability, strong customer reviews, and simple setup for a small business like ours. --- ### Business Phone System - Overall rating: 5/5 - Reviewer: JAMES L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros 100% Cloud based which is an app on our phones #### Cons It has function issues sometimes which interfere with conducting business --- ### Convenient and Great App - Overall rating: 5/5 - Reviewer: Natacha B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far I’ve had a great experience and recommend this app to other business owners. I enjoy using it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve been using Grasshopper for 2 years now and it’s been amazing! The app is super easy to navigate and unlike others it actually works!! #### Cons It is a bit more expensive than others but being able to pay annually helps. Otherwise, I haven’t had any issues with it. #### Reasons for choosing Grasshopper The features and ease of use of Grasshopper was much better and more efficient! --- ### Grasshopper for Business, It's a YES - Overall rating: 4/5 - Reviewer: Dave D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For the money this is a great product. I just wish a few things can get changed. But the fact I can send text messages from my work line is a huge plus. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that I can use this on my cell phone. (Who wants to carry around two cell phones?) I can send text messages from my computer. Take screen grabs and move over to my client files for the COA. #### Cons The web interface is very poor. I wish it were a cleaner look and feel. When I get calls and answer them, it takes 20-30 seconds for my phone to hijack the call. #### Reasons for choosing Grasshopper Price was the biggest factor and that I can use on my computer. --- ### Terrible experience – impossible to cancel and still being charged - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I had an extremely frustrating experience with Grasshopper. First, their cancellation process is unnecessarily complicated. They require you to submit a reason online, generate a case number, and then call in to actually cancel. Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help. By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative “did not have the option” to issue one. So not only were we billed for a service we weren’t using, but there was also no resolution offered. This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop. Overall, very disappointing experience. I would not recommend this service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Service was basic and poor. So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling calls outside business hours. #### Cons Service was basic and poor. So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling call outside business hours. #### Reasons for choosing Grasshopper Better product. Better features, call handled by AI outside business hours. --- ### Stops robocalls but needs more than one extension. - Overall rating: 4/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fairly good. I wish that I had gotten more than one extension for the money. This essay has too many word requirements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Most of the spam I got from the website phone number just gives up. 95% is not even local. They just hang up as it's a robocall. #### Cons I wish the basic service had more than one extension. Then the juice would be worth the squeeze. Yu know? #### Reasons for choosing Grasshopper The features and the cost were slightly better --- ### Small business’s best friend - Overall rating: 5/5 - Reviewer: Janice L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use once your used to it, it works like a secretary, service, and you don’t have to run to get the phone every time #### Cons Initially hard to figure out the extensions, the desktop version of logging in and figuring out how to forward the calls with a little bit of learning curve --- ### Growing with Grasshopper - Overall rating: 5/5 - Reviewer: Erin K. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience using Grasshopper has been very positive. It has made managing business communication simpler and more efficient. Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use. It’s been a great tool for keeping work communication separate and organized without needing a full phone system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like how easy Grasshopper makes it to manage business calls and messages from anywhere. The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment. It keeps communication organized and professional, whether I’m in the office or on the go. The call quality has also been reliable so far. #### Cons The only downside I’ve noticed so far is mostly related to small interface preferences. For example, the app icon and overall design feel a bit dated and could be more modern. It doesn’t affect functionality, but visually it could look cleaner. Other than that, I haven’t had any real performance issues to complain about. --- ### Since 2006 - Overall rating: 5/5 - Reviewer: Victoria R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been great. Its easy to work with and it easy to navigate. Customer service is easy to reach as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its quick to use and facilitate. Calls go immediately to my phone number which allows me to answer quickly. #### Cons I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day. --- ### BUYER BEWARE - Overall rating: 1/5 - Reviewer: Krista W. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Would not recommend this company to anyone looking for a phone service. To not offer a refund for a service that a customer original paid for that they aren't receiving is beyond a terrible company. Scam artists. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros NO NOT USE THIS COMPANY. They had okay customer service until we went to cancel because we lost the ability to send text messages. #### Cons They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages. After hours with customer support it never got resolved. They said it was out of their control and we had to be patient for it to be approved. After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible. So we had to pay for the duration of the year even though we weren't getting a service (texting) that was included in our package. --- ### An affordable and excellent option for a business number that allows for easy client management - Overall rating: 5/5 - Reviewer: Rachael M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a very positive experience due to the functionality and ease of use in relation to cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place. It is helped that multiple users and lines can also be set up as well. #### Cons There were several technical glitches experienced on occasion where the software would not connect. This was most often due to two users not being able to utilize it at the same time. --- ### Better price, more feature options are out there - Overall rating: 3/5 - Reviewer: Lex S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you just need basic phone features, it's fine. If you business grows, you will soon find it too limiting. What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages. The rep also claims they delete all of my text messages history immediately after I ported out my numbers. I only ported 2 of my 3 numbers out 5 days ago and i can no longer find the text message history. From the software design stand point, there is certainly no need to delete your customers text message history immediately after they ported their numbers. Also text messages take up negligible amount of storage space. It just doesn't make sense. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars. #### Cons Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead. I recently switched to TalkRoute because Grasshopper is missing: - Call recording - Multi-level greeting menu #### Reasons for choosing Grasshopper Lower cost. But I strongly recommend TalkRoute instead of Grasshopper. TalkRoute is slightly more expensive but offers a lot more features and just as easy to use. #### Reasons for switching to Grasshopper Grasshopper is lower cost. --- ### Straightforward, simple, and cost-effective way to juggle and route multiple phone numbers for SMBs. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it to run a "website question" 1-800 phone number that routes to different stores and remote individuals at different times with multiple options for service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's extremely easy to use and very affordable. You can setup custom phone numbers and create routing between all kinds of phones. It gives the appearance of having a more sophisticated setup than you really do. You can setup holding music, routing rules, voicemail, multiple users, and more between office phone systems, personal cell phones, and everything in-between. You can set hours for each number and routing rules such as order, how many times to ring, and what numbers ring to which numbers. #### Cons The only thing I wish it could do that it doesn't is record calls, and that is a big downside to me. A nice to have feature might be being able to assign calls to specific users. Otherwise, it handles everything I need very well. --- ### It gives me new hope that Customer Service can be excellent! - Overall rating: 5/5 - Reviewer: Kathy M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can sign in easily, I can get phone messages by text or voicemail. I can easily set up extensions for multiple people with ease. I can add new phone numbers and search for the numbers I want. There is so much I can easily do with this product, and when I have a question, the customer service goes beyond my wildest dreams for being prompt, and if they can't answer a question, I get a higher level of support immediately. They even offered to refund money on a service I wasn't getting (and thought I was). No haggling. Just reasonable people working overtime to do excellent work. #### Cons It would be great to have a lower cost for international return calls. We're an international company and there are additional charges for my Irish therapist returning calls via Grasshopper. --- ### Why Invest in PBX Hardware? - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used Grasshopper for years and dollar for dollar it has been a great investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical. The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls. #### Cons It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier. --- ### Amazing software for the modern day office phone solution - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age. #### Cons The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone. #### Reasons for choosing Grasshopper Cheaper and seemed like there were less strings attached #### Reasons for switching to Grasshopper The price was 10X cheaper --- ### A clear, uncomplicated tool that works well for me - Overall rating: 4/5 - Reviewer: JudyAnn L. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an economical, efficient system to use. The app with the little grasshopper face is memorable and cute. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like having a transcription of a voice mail (even when it isn't really clear.) Logging in or out is simple to do. Texting is an added tool that is most helpful when people will read a text quicker than listen to a voice message. #### Cons The call logs are difficult to 'translate' when I need to see if a number has actually called us. The interface at the website for working with calls already in is not intuitive. About once a week, I must uninstall and reinstall the app on my phone to keep it working smooth. I know when the system won't let me answer a call, but keeps saying which numbers to press for certain actions, the time has come to refresh the installation. --- ### Works okay, but is sometimes unstable and unpredictable. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have gotten new customers who prefer using a toll free number to contact us. It also helps add credibility to my business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business. #### Cons I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work. #### Vendor response Hi there! Sorry to hear about the trouble with getting disconnected. Have you reached out to our support team about this? We can investigate this further to see what is going on. Replied June 2018 --- ### Small Business Phone Solution - Overall rating: 4/5 - Reviewer: Ryan E. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been using grasshopper for over 5 years and the cost savings over an ISP and internal phone system has been great for the company. Web view to setup users and extensions make setup and changes a breeze that anyone can do it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As a small business employee with mostly working remote the ability to use our cell phone for work and keep the calls separated has been great. The voice announce feature when a call comes through so you know it is a business call verse personal is awesome. #### Cons None that I can think of at this time. That must be good. #### Reasons for switching to Grasshopper Old system, cost to upgrade. Cloud features of grasshopper was perfect for our small business. --- ### Grasshopper is Awesome! - Overall rating: 4/5 - Reviewer: Kellyn D. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered When I started my computer repair and consulting business I wanted to make sure that I would be able to take calls from clients and greet them professionally. To do this I needed to know whether my calls that were coming in were for business or personal. That's difficult to do when all you have is a cell phone. I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about. It's a really awesome service for me and I recommend it to anyone who is running a business who needs their home and business calls separate without breaking the bank and while still being able to work from anywhere. #### Pros Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email. #### Cons No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature. #### Vendor response Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future. I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary Replied April 2015 --- ### Up to recently, my experience has been very good. Something has changed. - Overall rating: 4/5 - Reviewer: Sheree W. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We can make long distance phone calls without an additional charge and we can make calls from any phone using our business number. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to have calls, texts, and messages follow us to whatever phone we happen to be using is very beneficial to our business. The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier. #### Cons Up until recently making calls using Grasshopper, from our office, was very easy. All it took was to register the phone number 1 time and after that, it would be recognized every time we dialed the toll-free number. Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office. This is very frustrating since we are using Grasshopper so we don't have to pay another carrier. #### Vendor response Thanks for the review, Sheree! Looking at your ticket history we believe this is an issue with your local number carrier unfortunately. I can see how frustrating that must be so if you need help reaching out to your carrier to resolve, please let us know. Replied June 2018 --- ### Great solution for virtual phone systems - Overall rating: 5/5 - Reviewer: Rodrigo R. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered We've been successfully using Grasshopper from the last 2 years and it works as expected. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones. #### Cons I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory. --- ### Using grasshopper for our small businesss. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, using grasshopper has helped my small business to maintain call center operations effectively. For the price, it is a good software to utilize. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Grasshopper is very easy to use. They’ve made both web client and app available to make outgoing and receive incoming calls. #### Cons The pricing for voip is higher then competitors but it’s easy to use as a combination with multiple numbers. --- ### Grasshoper helps entrepreneurs scale their office environment - Overall rating: 5/5 - Reviewer: Alex K. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great with Grasshopper. Their customer service is awesome and super helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how convenient and professional the platform/service is. They allow you to forward calls, make calls from and have department extensions. The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons. #### Cons I wish you could change what comes up on the caller ID when you call from your grasshopper number so that it can be cohesive with your brand. #### Reasons for choosing Grasshopper I chose Grasshopper over the alternatives because of the value proposition that they bring, and especially at their price points. The platform is pretty flexible and customizable. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/?page=2) --- Grasshopper Reviews, Pros and Cons - 2026 Software Advice