All Gruveo Reviews
1-25 of 54 Reviews
Sort by
Michael
Verified reviewer
Automotive, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
AN AMAZINGLY INNOVATIVE TOOL!
As I mentioned, this is absolutely a great and innovative tool to help connect people with each other through video calls.
PROSThe ease of use. The design was/is intuitive which made learning it, a breeze. Our rep and his team really did the hard and tedious work of bribing their vision into something that is easy to understand which is the goal of every technology. With this, I was able to show both the young and old, how easy it is to have WebRTC based video calls with a simple link.
CONSNothing. Our rep and his team are very responsive when it comes to new features. They really undersold the technology but over delivered on their vision. BRAVO!
Reason for choosing Gruveo
It was just so simple to use and I didn’t need to download anything for it to work. I simple create an easy and short link and sent it to someone and they were able to use it as well. My first Gruveo call was met by a lot of laughing because we just couldn’t believe how easy, fast, and clear, the video calls were! It really DELIGHTED US!
Shaun
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
TWO MEN AD A TRUCK Gruveo
Gruveo has truly helped our business become far more efficient and productive. We are able to do more within a day with far less effort. This has helped to make our in home consultation experience no less than what it was before COVID-19
PROSThe ease of use is fantastic for both the technical and non-technical. G
CONSThe software appears to work better when I'm suing data vs wifi.
Reason for choosing Gruveo
It came strongly recommended from our Head Office team
Vendor Response
Shaun, thank you for reviewing Gruveo. We are thrilled that Gruveo has helped your business through COVID-19! Regarding the data vs. Wi-Fi issue, could it be that your Wi-Fi connection is slower and/or less reliable? Please feel free to get in touch with us at support@gruveo.com so we can help you look into it.
Replied April 2021
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed January 2023
Gruveo is a good option for online meeting but not the best
Overall it is a good option for online meeting but not the best or i can't depend only on it
PROSIt is easy to use with a simple interface. Also, the quality of voice is good
CONSI didn't like the quality of videos. Also, I didn't like the option of disconnecting after minutes when the main person goes out
Vendor Response
Thank you, we appreciate your feedback! I have passed your comments on to our product team.
Replied January 2023
Edwin
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Best web tool that enables a marketing setting or group connect easily through video links.
It has helped me as one of the group administrators to communicate easily with customers thereby coming up with agreements that are beneficial.
PROSBasing on the its ease of use, it has a simple and interactive interface allowing anybody to use. Since it deals with a market setting, it is easy for one to communicate with the customers or buyers easily and negotiate well even if they are in different geographical locations. Lastly is that unlike with other alternative apps, its not a must for buyers to create account instead the only important thing is the link which will allow them join.
CONSEven though it is the best for a group setting in terms of calls that is both video and audio. Once you are called and you don't answer then it is hard for one to follow who called him or her.
Reason for choosing Gruveo
Unlike others Gruveo was easy for one to set up and also it was highly recommended by our group.
Vendor Response
Thank you for the review, Edwin! We are thrilled that you're finding Gruveo useful in your business. Regarding the missed calls, the caller is prompted to leave you a message if they cannot reach you via your Gruveo link. We call this feature "Text Mail" and you can learn more about it in our Help Center.
Replied July 2021
Brandy
Medical Practice, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2021
Very easy to use!
Experience has been excellent. We are easily able to provide virtual visits to anyone without an app download!
PROSWe use this for Telehealth visits and it is most importantly easy to use. We work with older clients who often are not super tech saavy and can live in areas with not the greatest internet. The simplicity of the one click to call system really helps because its not intimidating and it is easy for us to talk the client through how to connect if they have any problems. Coming in to the call on video and unmuted saves us a lot of hassle! Having one link also helps us with the vendors we work with. They know how to easily connect with us.
CONSIt would help if the on screen buttons were a little bigger. That would help our clients with less dexterity and poor vision easily switch the camera around.
Reason for choosing Gruveo
The one click to call system where no app download was required. It was the most simple and that's why we chose it!
Vendor Response
Hi Brandy, thank you for your feedback and sharing how Gruveo helps in your business. We have noted the point about the bigger on-screen buttons, thank you for suggesting it!
Replied May 2021
Ross
Individual & Family Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Generally pleased with this product
Using Gruveo has enabled us to continue working with clients during the COVID-19 pandemic. Beyond that, it has allowed clients from a distance to avoid the barrier of travel time and cost to be able to connect with their therapist when the client lives in a community with very few resources present.
PROSThe two most important factors that lead us to use Gruveo were that it meets privacy requirements and that it is easy to use for our clients. We use Gruveo for telehealth counseling, and our therapists report that it has worked well for clients to connect. Transitioning to Gruveo went smoothly with great support.
CONSTherapists have reported that sometimes the platform kicks the off or that there are issues with clients being able to sign in. Occasionally the audio quality has not been great. As with any platform, it is difficult to know if this is an internet bandwidth issue, a user (client) issue, or the platform.
Reason for choosing Gruveo
At the time, better reviews.
Reasons for switching to Gruveo
Privacy concerns.
Vendor Response
Ross, thank you very much for reviewing Gruveo! We are very happy that it has enabled you to continue working with clients during the pandemic. Regarding the connection issues (in particular the clients being unable to sign in), please get in touch with us at support@gruveo.com so we can help you troubleshoot those.
Replied April 2021
Dave
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
The "gold standard" for one-on-one conferencing. It just works.
This is a purely browser-based conferencing service that allows us to easily connect with our team, clients, and prospective clients. Most other services require a program installation to use the full capabilities of their system. Some require a program installation to use them at all. The service is also very easy to use. There isn't a lot of complicated explaining before starting a call. Most of the time, I just send a link and have a call. The link makes starting a call as simple as jumping to a website. It just works! Potential clients don't like to install special software just to have a conversation. In addition, some are in closed systems that don't allow the users to install programs on their computers. In such scenarios, a browser-based service is imperative to have more than a phone conversation with the other party. Gruveo' service quality is as good or better than any of the competition. I think the only way to beat their quality is with dedicated lines and possibly dedicated hardware.
PROSGruveo makes it very easy to connect with other people over the web. I don't think there's a simpler service available. You can literally send someone a hyperlink and be talking in seconds. We had four basic evaluation criteria: 1) browser-based, 2) good audio, 3) clear screen sharing, and 4) multiparty. Gruveo was a hit on the first three from the beginning. They recently introduced multiparty conferencing, so item four is now covered, too. With Gruveo, the calls are easy to make and the call quality is equal to or better than every other service I've tried (roughly 15 to-date). Once I discovered Gruveo, it became my basis of comparison for every other service I tested. Only one other service has performed as well and as consistently, but it is not purely browser-based. In addition, Gruveo offers call recording. This is handy for training calls and presentations. Also, the developer is very responsive. I have seen several forums, including this one, where he has engaged with the users in a very constructive manner.
CONSThe new multiparty system is still a little green. It's difficult to keep up with the participants in an audio-only call, because there's currently no easy way to identify the various participants. The developer is working on a way for participants to identify themselves. Hopefully, that update will happen soon.. Also, there's no way to get rid of someone who doesn't belong on a call. That's probably due to this originally being more of a social interaction service than a business tool.
Gabriel
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2021
It's so easy to use and has a lot of friendly features like storage and download videocalls
It's the best videocall on the fly platform that I've tryed! very simple and realible
PROSI like the easy of use that the platform offers to the users and how it works, the application works very well in almost any browser only asking for permissions to use microphone and webcam
CONSThe lack of integration, in the past Gruveo offers an API to use, and it had some features like download videocalls to S3, generation of custom links in the moment, I'll like to see those features again, and some kind of improovement on the web interface to offer the posibility to create a custom wating room, a dashboard with nice statistics and the posibility to customize the records filename.
Reason for choosing Gruveo
Because it's doesnt need a third party software to use it, and has the option of answer a call from the client.
Vendor Response
Thank you for the review, Gabriel! We are glad to hear that Gruveo works well for you. It is true that we no longer offer Gruveo for Developers (the API) to new customers. However, you can still store your call recordings in Dropbox and Google Drive, and you can generate custom room links on the "Set up a Call" screen in your account dashboard. Please feel free to reach out at support@gruveo.com if you need assistance using these features. I have passed the rest of the features you mentioned to our product team for consideration. Thank you for suggesting them!
Replied April 2021
Gianni
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Gruveo - A Great Option for Business Related Video Calls
Overall, gruveo has served our company well and we use it in several different facets of our business. When we do a Virtual In-Home Consultation, we use gruveo to set up the video call. When we do virtual interviews, we use gruveo to send a link to candidates for the interview.
PROSOnce installed, gruveo is easy to use and has a very fluid interface that makes navigating easy.
CONSOccasionally, clients would have an issue with the link that we sent them and I'm not sure if that was a user error or a software error.
Vendor Response
Gianni, thank you for the review. We're happy that Gruveo solves your company's needs! Regarding the link issues, please get in touch with us at support@gruveo.com so we can help you sort those out.
Replied April 2021
Zafer
Medical Devices, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
High quality video meeting platform
We have great experience with Gruveo's video conferencing features.
CONSAll is fine so far with Gruveo, I have no negative aspects to mention here.
Vendor Response
Thank you for your review, Zafer! We're happy to hear that Gruveo works well for your business.
Replied August 2022
Riley
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2021
Gruveo Review
Easy to use for the office & our customers. Fairly priced. Would definitely recommend!
PROSThe software is super easy to use. We use it to do virtual estimates for customers & even customers with zero technology skills can figure it out since it is just clicking a link. I also like that the customer doesn't have to create any login/password information to video with us.
CONSI wish their was a downloadable version so we could always be logged in on a software versus a tab.
Reason for choosing Gruveo
We love the ease of just sending a link to our customers & they don't have to have a login.
Reasons for switching to Gruveo
Another franchise said it was easy to use & they loved the switch.
Vendor Response
Hi Riley, thank you for the review! We're happy that you and your customers enjoy Gruveo's ease of use. Thank you for suggesting the idea for the downloadable app, we have passed it on to our product team!
Replied May 2021
Benjamin
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
good product
It has helped us to make doctor-patient conferences for our virtual appointments.
PROSI work in the telemedicine area and it has helped us to make the conferences between the doctor and the patient, everything is very fluid with the link, the calls are of high quality. very happy with the software.
CONShow difficult it is to manage the users and that the links are not so modifiable
Reason for choosing Gruveo
how easy it is to use and adapt it to our systems
Vendor Response
Thank you for your review. We are happy that Gruveo has helped you streamline your telehealth operations! We have passed your feedback regarding the user and link management to our product team to see how we can improve it. Thanks!
Replied May 2021
Randy
Hospital & Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2021
Only option out there that has the option to call to a group of users at the same time.
Solves my issue of having a video support call go to our entire staff.
PROSI can setup a link and have it ring multiple users and the person that is the most free can take the call. Its like a video call that calls a department vs a single user. I have not found anything else that is easy to use that has this feature.
CONSI currently do not have any issue. Solved my needs!
Reason for choosing Gruveo
Ease of use and feature availability.
Vendor Response
Thank you for the review, Randy! We're happy to hear that Gruveo works well for you.
Replied April 2021
Jonathan
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Revolutionized Service Support
It has been very positive for all parties involved.
PROSThe ease of use with our customers makes servicing our locations much easier for both our team and our customers.
CONSI don't like how the audio cuts out when flipping the camera around on phones. Sometimes will be in conversation with customer and miss part of convo when camera is flipped.
Reason for choosing Gruveo
Ease of use for customer
Vendor Response
Jonathan, thank you for your feedback! We are excited to hear that you are enjoying Gruveo's ease of use. The audio cutting off when the camera is flipped is a necessary byproduct of the connection having to be re-established behind the scenes. Having said that, I have passed your feedback on to our product team to see if this can be mitigated.
Replied April 2021
Victor
Construction, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed April 2021
Incredible Improvements
Gruveo is allowing us to continue our disruptive approach to the market by making a traditional industry grow to a remote current approach
PROSI started using Gruveo about 2 years ago, and I hated it, had multiple connection issues, my customers had a hard time joining calls and videos would randomly not become available. I completely discontinued the use because of this. Recently started using it again, it has incredible impacting improvements, we had ramped down to using a single account for our organization and are now considering ramping back up due to the stability, reliability, ease of use for our customers and the improvement on the quality of videos.
CONSIntegration with our CRM and systems are not possible, we would like to drop everything directly into our systems
Vendor Response
Hi Victor, thank you for the review. We have made lots of improvements over the past couple of years and we're happy to have you back! We do offer options for CRM integration, mainly via the recently introduced webhooks. Please check our Help Center for more information or get in touch with us at support@gruveo.com.
Replied April 2021
Enrique
Telecommunications, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great tool for video call recording
Besides the couple of experiences in which the audio isn't recorded, I have really enjoyed using Gruveo. I wish more people would use it and it was allowed to be used more often at work. It would definitely save us more time in our calls.
PROSI enjoy using Gruveo because it is very simple to use. I send links to my customers to join me in a video conference call and it is easier than using Google Meet. Customers don't worry about having an account, just clicking on the link and switching their camera.
CONSSometimes, when I record a call the audio doesn't get recorded. This is very inefficient since I have to call my customers back and do another session.
Vendor Response
Thank you for your review, Enrique! We are delighted that Gruveo has been working well for your business. Should you run into the recording issues ever again, please get in touch with us at support@gruveo.com so we can look into this for you. Thanks!
Replied June 2021
Michel
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
easy of use
Our sales dpt uses Gruveo for there weekly meeting. Our clients can use it to reach there sales manager very quickly. During this pandemic, webcam system is mandatory to do business.
PROSWe embedded Gruveo with our ERP. Very configurable. Quick installation.
CONSHonestly I didn't find issue or something I dont like.
Vendor Response
Thank you for the review, Michel! We are glad to hear that Gruveo helps your business run smoothly.
Replied April 2021
Nicole
Construction, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
Gruveo is convenient
It gives our clients ease of access to remote meetings with our representatives and automatically records each interaction.
CONSThe lack of unlimited storage which leads to mass deletion of recorded interactions.
Vendor Response
Hi Nicole, thank you for the review! We are excited to hear that Gruveo has been working well for your business. Regarding the call recordings, Gruveo also supports Dropbox and Google Drive in addition to the built-in storage. Please give those other options a try!
Replied July 2021
Sandro
Retail, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Software and service is great an easy to use.
Services works perfectly. There are no downtimes yet. Video and Voice quality is perfect. There s no need to install software for our customers what makes it easy to use for everyone
PROSIt s easy to use for our empoyes and our customers. The only thing our custormers need is a webbroser.
CONSIntegration in a webshop is very easy and done within several minutes
Vendor Response
Thank you for your review, Sandro! We're thrilled that Gruveo works well for your business.
Replied February 2022
Michael
Transportation/Trucking/Railroad, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Awesome product
Fantastic - it has really helped us reach our customers and become more efficient.
PROSIt's very easy to use, especially for the customer. I love being able to record videos directly to Google.
CONSIt seems like there's been an ongoing issue for the longest time with some iphone devices where the volume doesn't work when the camera is flipped
Reason for choosing Gruveo
price & functionality
Vendor Response
Thank you for the review, Michael! It's true that some iPhones used to have issues with the incoming sound, but Apple seems to have fixed it in the recent iOS versions. Please feel free to reach out at support@gruveo.com if your callers continue experiencing those issues.
Replied April 2021
Ethan
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Gruveo Review
Overall the experience has been good.
PROSThe best part about the service for our company is the ability to video call without having to download an application. Being able to use the service through a web browser on a mobile phone is key.
CONSI have had issues where someone's phone doesn't switch from handheld mode to speaker, so they can not hear the meeting without having the phone pressed to their ear, which defeats the purpose of the video call.
Vendor Response
Thank you for reviewing Gruveo, Ethan! We're happy that it works well for your company. Sorry to hear about the speaker issues. This used to be a problem on iPhones but it looks like Apple fixed it in iOS 15. If your callers still experience this problem, please reach out to our support at support@gruveo.com. Thank you!
Replied February 2022
Matt
Transportation/Trucking/Railroad, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Professional Software with no download needed
We have used this to do virtual walkthroughs of customers homes, rather than physically travelling to the customer home.
PROSThe main advantage is that there is no download or app needed. Working with customers of all ages and tech savviness, the ability to connect via video with no software download nor account signup is a huge advantage.
CONSWe have experienced some issues with Apple products. However, Gruveo has been good about resolving those rather quickly.
Vendor Response
Thank you for your feedback! We are happy to hear that Gruveo has been working well for you.
Replied May 2021
Jose
Consumer Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2019
Gruveo Rocks!
I use Gruveo to check the fence lines for the customers . We asses their fence line together and use the video recording (amazing feature btw) to create a fence quote. Everything is done in a timely manner and hassle free.
PROSThe fact that the client does not need to download any software to use Gruveo makes it that much easier to use.
CONSThe audio goes in and out most of the time.
Mariah
Transportation/Trucking/Railroad, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed April 2021
Virtual Consultations
Gruveo is nice and quick.
PROSI like most about this software because it's very easy to send the link and connect with the customer. Soon as they click the link they are tuned in.
CONSI dislike that it's connection problems. Sometimes it is very hard to hear the customer, one or both of us is mute all the time. I can see the customers frustration because I can never know what to tell them.
Vendor Response
Hi Mariah, thank you for the review. We are sorry about the audio issues you have been experiencing. Some iPhones used to have issues with the incoming sound, but Apple seems to have fixed it in the recent iOS versions. If you experience further problems, please get in touch with us at support@gruveo.com, we'll be happy to help!
Replied April 2021
Kelly
Construction, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Gruveo is great!
Video calls during covid, has been so much easier with Gruveo
PROSEasy for clients to use and even easier to connect!
CONSService used to be poor, but I believe the signal and connection is much better
Vendor Response
Thank you for the review! We continuously work on improving Gruveo and we're happy to hear that the connectivity is now better for you.
Replied April 2021