the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.

Occasional dropped calls can be troublesome.

So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

The idea of the system. The redundancy with Broadsoft. Integration with Teams.

The implementation process was very rough and the hardware suggested was terrible. Support was brutal.

Easier deployment, easier to support, more cost effective, easier dialing between our corporate office and community locations

Removal of dependency on local carriers and PBXs. After implementation, better uptime and less support time required.

Takes time to port numbers in -but that is true of going between any phone systems

Overall the system works fine, it is easy to use and pretty straight forward. Like any other computer based program it has gone down some but not often.

Easy to use. Pretty straight forward. Can set up multiple users.

When the system crashes. It is also sometimes extremely hard to set a password for users.

Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.

EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.

It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.

The move to the VOIP and Teams user platforms have transformed our business use, allowing us to operate in the new remote environment with ease and reliable service.

Learning the lingo in differences between business realms took some getting used to, but it was not a deal-breaker.

I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.

Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support.

Security time out is too quick. Some functionality are buried in the system.

I don't recall ever having the system go offline

The portal is a bit confusing in it's UX. They did an upgrade a few months ago... it seems to make it worse. The functionality remained... but it doesn't have a very intuitive interface.

End users located nationally and needed a solution to assist with providing everyone access to softphone.

Ease of implementation into current environment.

While the admin website has undergone improvements, it still needs some work to allow easier administration.

Pretty good. Good rollout. Go No Go meeting was a No Go, but didn't get a second meeting, that would have been nice. Some bumps. But quickly resolved.

Simple and easy to use, integrated into software you already use

OK, I get a LOT of emails for service request. Pickup. Handing. Updated. Finished Survey.... every time. But it's probably just me

The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.

The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.

We are solving Contact Center data issues. With this software, we are able to track all the data about our calls and then train our staff to take control of the conversation and provide better customer service. We can now see where we have been falling short, and make changes to improve. That's just not possible with a basic phone system.

I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.

As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.

We our IP phone systems has provided us with freedom and mobility. We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.

The ability to control our IP phone systems using the Osmosis Portal. We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.

Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.

Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket.

In order: appealing user interface, each queue has separate settings, and each caller has separate settings.

The customer service is disjointed beyond belief. Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once.

Generally positive. Phone vendors should suggest a separate ISP, router and physical network (completely isolated form data network) for their phones, which they don't always do since this adds to the cost.

Ease of installation. Works with existing network infrastructure / ISP.

Some problems with phone sound quality. Also, can lead to finger pointing between the IT (computer) guys and the phone guys when problems arise.

We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed.

I like the way the Skype communicator software integrates with Skype and our company directory.

I struggle with transferring calls and adding users to a conference. It may be a user issue.