[sensitive content hidden] are some of the most helpful experts in the field! We dealt with a 3-hour time difference in installation, and they made it super easy for us to get up and running on our time.

1. Ease of use2. Simplifying output and keeping everything in one place3. Unique AI technology4. Powerful data modeling and analytics

1. Limited options for selecting marketing channels in form flow

Liine has provided actual DATA that we simply did not have before. The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training The access to call recordings have given us MAJOR insight as to what is happening on the phone! ( this is what initially peaked our curiosity in the first place) Our conversion rates used to be around 30% but are now 65%-70% after using the sales scripting they provide. However, in my opinion the automated lead management part has probably been the most helpful tool...before we had Liine we were not getting back to important new lead inquires in a timely manner. Customer inquires were going to multiple different places and it was very hard to keep track of it all. With the Liine platform everything is in ONE place and it's easy to track your call attempts. Just this portion alone could replace a full time job for a high volume practice like ours It makes me realize how much money we were probably leaving on the table all those years of not following up!

We have been using Liine for our Medical Spa practice for several years now and it has been a total game changer for us. The software gives us thoughtful, insightful and actionable information to help us grow as business. The interface is clear and very user friendly.

Not really! It seems that Liine is always making improvements.

What I like most about this software is that it incorporates color and is very user friendly.

Not always accurate in category of bookings.

I'll speak through the lens of a marketer. Though the software provides extremely beneficial operational opportunities (such as lead conversion guidance and training) I think I can bring a unique perspective from the marketing side. Liine has been essential to tracking marketing efforts from the deployment of ads through to the booked appointments. Liine helped fill in gaps where we were losing track of potential leads . This has allowed us more accurate attribution and a clearer picture of what ad types, procedures, and mediums are best resonating with the audience. The software has also allowed us to make the correlation between ad performance and how it affects the practice operationally. We've discovered through the software that some ads have lower conversion rates than others. So now we can see beyond the click, view, or filled out form and track an individual lead through to the appointment.

Though petty I get lost in some of the integration. Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters. Many of my cons have been corrected over the last 2 years so please keep adding to the software...

I am one of the primary users of Liine at the company I work for, and since we implemented this software last summer, I have seen a huge growth in our lead conversion. It also helps with tracking our new leads and maintaining follow-up with them!

It's nice to see all new leads that need to be called on my dashboard when I come in each morning, and leads that need to be followed-up with since the first outbound call. Whenever someone submits an appointment request online through our website, I get an automatic call which calls that client right away. They are always impressed with how quick we are to reach out! I also love how easy it is to talk with someone if I need assistance with anything. Liine also integrates with our CRM (which I also use on a daily basis). Being able to use both systems at the same time drastically increases my productivity and makes it seamless to keep track of my leads.

I was hesitant when we first brought on this software because I have a very structured day. I thought this would interrupt my day-to-day tasks, but it has only improved them. I have zero complaints when it comes to Liine!

We are solving our contact time with new leads through Liine. Liine also provides me with the phone training tools I need, which allows me to focus on other key pieces in our business.

We have been with Liine for several years and love that we are given weekly updates on the data. I love that we can use the recordings to train and improve on patient experience. I love that we can contact patients immediately once they submit their online forms.

The data is great, but there is so much and so many different ways to view it, both a pro and a con because you have to know HOW to view it. Working with the LIINE team helps with this.

My overall experience with Liine has been exceptional. From Day One, the customer service has been amazing and it's exciting to see the company continue to advance their technology/software, always keeping in mind the needs of their business partners.

I have used Liine for a long time, so initially my favorite thing about the software was the phone tree, ability to direct new patient calls to an appropriate person, and of course the data! The dashboard is fantastic and very user friendly. This is the type of data every business needs in order to measure how the team is doing, and what opportunities they may have missed. It's a very useful tool for training and coaching.

Some of the more recent advancements are good, but not quite there. For example, if our PCC emails a patient back instead of calling them, they have to manually enter this in the interaction log. I would also love to see this software integrate with our EMR. I think that's a critical next step...

FUN, easy and supportive way to develop staff while tracking business results.

The features were very useful and intuitive. You are able to look up individual staff member performance and progress as well as team productivity. ADDITIONALLY, I love the personal support provided at any time I had an issue or question. All the staff I interacted with at Liine were friendly and always available to support what was needed.

It provides so much detailed information that sometimes it could be difficult to know where to look first.

Exceptional customer service and responsiveness

Extensive and granular data points - unlike any other platform we tested and is now a critical tool for both us and our clients

That is wasn't invented years and years ago

i really like the concept of not missing any incoming inquiries, although people still think we are spamming their phone and tend to not answer then call back thinking we did not call them back

Having patient information right in front of you, knowing the general reason they are inquiring, having more information that just a phone number

That you cant change the department if a patient or liine has it wrong, duplicates are not caught

All in all, it is a very easy tool to use and which I am on all day. Has brought us some excellent dental implant patients to the practice.

Gives me more information than just the patients name. Get reason, office they want to schedule at and an email address.

No that I like the least but sometimes when I "manually update", there are some patients that I just screen shot and send info to the office as its something they have to handle. So at the end it asks if they have appointed and the patient may get appointed soon, but not at that moment. Or, wish I could put more notes in that area so information can be added.

Initial Learning Curve ( harder for office with one person) but great and easy to use after the training

The fact that it allowed them to guide me to improve my performance in lead generation and provided statistics to allow me to make changes to help generate revenue. It also allowed for the quickest response to leads by connecting to our office phone.

I wasn't able to utilize messaging. ( My personal circumstance) With messaging, I could eliminate another product that I was using

This solves the problem of trying to find out what the return on investment is for marketing and advertising. Also helps me see where my leads are in the sales process and how my staff can do better on the phone to improve lead conversion!

Liine has really helped my clients see true ROI for their marketing campaigns. The call recording feature also helps them review front desk staff performance and implement training to learn how to handle calls better!

I think there is a learning curve but with the right support it becomes second nature to navigate :)

Exceptional! The software is amazing and the team is just as great. We are so happy to have found them and their support is top notch.

EVERYTHING!! This software has been amazing for my staff and so helpful for me to help keep an eye on them when I am not always able to. Ease of use and functionality are near perfect and I dont have any complaints.

I have no complaints about the software. Just wish I had more time in my own schedule to utilize it even more.

I like have concrete data to track our calls and call data. There is a large variety in charts and information that the company provides

It would be nice to have more options for the reason the caller didn't book. There can be some inconsistency on call scores such as message utilization.

Easy to use, awesome for lead generations

Sometimes the email/phone number is invalid or incorrectly entered - if this can be minimized by allowing the clients to re-enter or verify somehow that the info is correct that would be a plus.

- Very easy to use - Form flow feature that places automatic inbound calls makes it very easy to be the first to respond to leads - Analyzing lead quality is very simple - Messaging analysis (proper use of messaging on the phone with prospects) is extremely valuable

No cons to report at this moment. Overall a very great solution with a highly responsive support team.

I use Liine daily, 8 hours each day, 5 times a week, and I have nothing but great things to say about it! This software is an important tool for growth as a Sales Specialist

This software makes tracking my metrics so smooth and simple! It interacts with other programs that my company uses and updates daily! The best feature is 'Listen' feature in the Interaction Log, because it saves each call I make & I can playback whenever I'd like! This feature had helped me grow in my position since I can my progress and also any improvement areas I should be addressing!

I don't have any complaints! The team (we call them the Liine Wizards haha) are great with addressing any of my concerns immediately!

It has been such a great tool for the practice all around. It is bringing awareness to our team on how to conduct our phone calls and make the necessary pivots to have more success at booking clients.

The information is provides insight on such as the following; what time is peak for calls, and being able to listen back to the calls to determine why we couldn't book the client.

It does not transcribe in Spanish and some times it does not capture the correct words.

It's quick and convenient for new inquiries to access and people have loved the quick response they recieved.

It has it's IT issues, sometimes not able to update a new inquiry or it will say it has only been contacted when it shows the multiple times it has

Liine has given me lots of insight into my daily operations and there will always be one more category someone wishes to add. With the change of operations happening as we grow we just have to be flexible and give liine the time to do the same.

When analizing day to day call metrics Liine gives concrete measures. The support we recive is outstanding and are always working hard to give us the best possible experience.

Like an software program there is always a learning curve for new users, so while there are many amazing benefits of liine when one is not familiar with similar systems the on boarding may take a little more patience.

good.

I like being able to track calls and see what points ive missed to practice

innaccurate data and statistics. calls are monitored and screened by a bot that doesnt give correct info all the time

Love the software, love the people behind it and I recommend them to anymore who is serious about their full funnel systems.

Finally, we have some data on how our leads are interested in the offers, we can manage the follow-up process a lot better without the team having to manually input information. Our optimization depends on it immensely.

We are in the process of connecting it to Google Analytics and using the API, but the FB accuracy is more due to iOS changes, not Liine specifically.

Great company - very effective messaging to convert to consultation.

It is easy to use, organized, and informative.

Having to login to another system is not convenient.

The ease, this product really streamlines the process.

absolutely nothing! I love the program and the customer service