--- title: "Phone.com Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Phone.com. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Phone.com is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Phone.com](https://www.softwareadvice.com/voip/phone-dot-com-profile/) / Phone.com Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/phone-dot-com-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/phone-dot-com-profile/alternatives/) # Phone.com User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 72 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.5/5 - Value for money: 3.5/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 30 reviews (42%) - 4 stars: 16 reviews (22%) - 3 stars: 7 reviews (10%) - 2 stars: 8 reviews (11%) - 1 star: 11 reviews (15%) ### Most mentioned pros - The flexibility of using it on mobile devices and computers makes it convenient for remote work and on-the-go access. - Overall, it is a convenient and cost-effective communication tool for small businesses and remote teams. - In terms of CUSTOMER SUPPORT, users generally have access to helpful assistance when issues arise. ### Most mentioned cons - Interface is still a bit clunky and I have been using for 5 years now hoping it will improve, but it doesn't. - October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. - The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! ## Phone.com customer reviews Showing reviews 1-25 of 72 (page 1). ### Decent Phone System for Small Business - Overall rating: 3/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered its been an ok experience, its annoying when we have to delete the app reinstall and then enter our credentials when there are issues #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Great telecomm resource for small business, easy to add phone lines, text message customers receive fax and great price point #### Cons poor quality of service, doesnt seem to work well with apple products the desktop app crashes all the time and the same with the phone app #### Vendor response Fernando,I completely understand your frustration. An app should be reliable and seamless, and when it isn’t, that’s incredibly frustrating, especially when you depend on it for communication. If you're willing to give us another chance, we have a solution that we know will work well for you. If you’d like to move forward, please email your Phone.com phone number to me, and I’ll personally assist you. Replied February 2026 --- ### Work Calls Made Easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place. #### Cons Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day. #### Vendor response Hello, Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email support@phone.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP. Replied January 2020 --- ### worst customer service you will experience! - Overall rating: 2/5 - Reviewer: alex s. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone! I'm just going to let it disconnect and get another number somewhere else #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I liked the fact that I could have a toll free number to use in my business. #### Cons The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through --- ### phone.com great customer service team - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs. #### Cons It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs. --- ### Dependable, but not the most modern - Overall rating: 5/5 - Reviewer: Chris V. - Verified reviewer: Yes - Industry: Design - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it. #### Cons Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks. --- ### Affordable but buggy - Overall rating: 3/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone. #### Cons My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain. #### Reasons for choosing Phone.com Affordability, HIPPA compliance #### Vendor response Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you. Replied August 2019 --- ### The Phone.com app ticks all the boxes - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done. I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The app design (for iPhone) is sleek and consistent with Apple products #### Cons It is sometimes slow to connect calls, annoying at first setup --- ### Easy to use, but kept crashing - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helped us communicate with our customers. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I liked that this software allowed us to make and receive calls as well as set up conference lines for customers. #### Cons We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call. --- ### Gorgeous, legal, and powerful - Overall rating: 5/5 - Reviewer: abdallah g. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros strong speed Subscription plans are excellent and available to everyone #### Cons Needs more updates Explanation of details about the service and how to provide it --- ### Ok online phone service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A useful customer support phone number that can be directed to multiple customer support reps on a schedule. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - Very reliable call quality and service - All the core features you're looking for when setting up a customer / business phone line. #### Cons - Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website. --- ### Use to be good not anymore - Overall rating: 1/5 - Reviewer: Faby R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner. Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account". Receptionist service was simple, efficient, and affordable. All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services. They will cancel your account even though they won't give you a breakdown of the additional charges. Use to be so good I loved it now it's horrible!!!!!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Easy to use once you understand how to use it Self us online kiosk #### Cons 3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent --- ### Phone.com - Overall rating: 4/5 - Reviewer: Erin C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that it's all internet based and easy to use. #### Cons It was very spotty. We pay for amazing internet so that wasn't the problem. --- ### Phone.com is not the best of the best - Overall rating: 3/5 - Reviewer: Kaitlynn M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that it is easy to manage online. #### Cons I do no like that there are always so many issues with connection etc that my team has. --- ### Affordable & Works! - Overall rating: 5/5 - Reviewer: Carly B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Phone.com reduces the need to carry 2 phones or have a business line. It's affordable and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It's HIPAA compliant with a signed BAA. Voice quality is excellent. The price is very affordable. It has the option to text and transcribe voicemails. #### Cons I would like the ability to send AND receive faxes at no additional cost. #### Reasons for switching to Phone.com Cheaper and HIPAA compliant. --- ### Typical VOIP system - Overall rating: 4/5 - Reviewer: Scott F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's your typical VOIP phone system, they have a great android app and do faxing which some companies leave out. #### Cons Wish some more complex features were available or more easily accomplished without having to recreate all of my rules. --- ### Phone.com is great for video conferencing - Overall rating: 5/5 - Reviewer: Zafer K. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phone.com provides an matchless experience for video conferencing along with its great screensharing option. #### Cons Phone.com could provide a better user experience in their mobile applications. --- ### Worst Customer Support - Overall rating: 1/5 - Reviewer: Shubham K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros No Pros identified Don't go with this product #### Cons Mistakenly, I have used my colleague's Phone.com account just for few mins, but they banned our account and after connecting Support, they said we can't give you service and nor they have transferred our money. For any of the dialer I have used so far, they have given us the warning for at least once, but here there is no warning and no refund, I have barely used this account for 2 days. Don't go with this Dialer. #### Reasons for switching to Phone.com Cost effective, but wasted my money after use --- ### A good system for phone, no complaints - Overall rating: 5/5 - Reviewer: Kristen Z. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is positive. It's easy to set up and use. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It's a set-it-and-forget-it type of thing. We don't worry about it day-to-day, it just works. We use it with Ring Central for our business phones. #### Cons I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills. --- ### Phone.com review - Overall rating: 4/5 - Reviewer: İrem Ç. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that everything is set up for the user and that it is very easy to use #### Cons So far I do not have a negative comment --- ### I have recommended this awesome service - Overall rating: 5/5 - Reviewer: Kalina M. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I have received excellent customer service and I love having my phone for my business separate from personal line. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having this service is the key to keeping organized and separate from my personal phone line. #### Cons Sometimes I don't get all of my text messages. --- ### Very Happy Customer - Overall rating: 5/5 - Reviewer: Hunter Digital - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: January 2014 - Review source details: This review was submitted organically. No incentive was offered I've been a VoIP customer for the last 10 years and can't image using anything else. I've used 8x8 and Ooma in the past, but 8x8 is expensive and Ooma isn't really business VoiP. Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business. #### Pros Price, Support, Features, No Extra Charges for Toll-Free, Unlimited Extensions. #### Cons Signup was a bit confusing --- ### Who's calling? - Overall rating: 4/5 - Reviewer: Christian S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's okay. But I would prefer to go back to Grasshopper, even if phone.com looks nicer and is easier to use. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I think the app is well laid out and easy to use. It's faster and better than Grasshopper #### Cons The worst thing about phone.com is that it does not show when someone is calling my phone.com number so calls all show up as normal calls. I am the type of person who does not answer calls I don't know so this is a very annoying thing about phone.com. --- ### cost effective - Overall rating: 4/5 - Reviewer: Kate M. - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. none #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros cost effective, great for start up. Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs. Get started today. #### Cons Voice over Internet isn't always the best. When your internet is down, you are basically SOL in that --- ### Affordable and Easy Business Phone Solution with Some Limitations - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is generally positive, especially for small businesses and startups that need an affordable communication system. It is easy to set up and use, with helpful features like call forwarding, voicemail-to-email, texting, and virtual receptionist tools that improve business communication. The flexibility of using it on mobile devices and computers makes it convenient for remote work and on-the-go access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One major advantage is its VALUE FOR MONEY, since it offers affordable plans for small businesses compared to traditional phone systems. It provides strong EASE OF USE, with a simple setup and an easy-to-navigate dashboard that doesn’t require technical skills. It also has useful FEATURES like call forwarding, voicemail-to-email, texting, and virtual receptionist tools, which help businesses manage communication professionally. The service supports flexible MOBILITY, allowing users to make and receive business calls from mobile devices or computers anywhere. In terms of CUSTOMER SUPPORT, users generally have access to helpful assistance when issues arise. Overall, it is a convenient and cost-effective communication tool for small businesses and remote teams. #### Cons What I like least about Phone.com is that it can feel limited for larger or fast-growing businesses. #### Reasons for switching to Phone.com Because Phone.com is much more beneficial for the business I’m in. --- ### Still a bit clunky - Overall rating: 4/5 - Reviewer: Craig B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Works well for what I need it for - not phone call heavy. Allows for texting with clients and can retrieve messages on my cell phone #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Fast and easy setup for on the go businesses without a physical location. Can be anywhere and use the services #### Cons Interface is still a bit clunky and I have been using for 5 years now hoping it will improve, but it doesn't. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/?page=2) --- Phone.com Reviews, Pros and Cons - 2026 Software Advice