All PiPcall Reviews
1-12 of 12 Reviews
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John
Printing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Brilliant Experience
Before we implemented PiPcall we had no way of measuring the outbound activity of our sales team. Sales strategy in this area was dictated by gut feel as opposed to data. Deploying PiPcall has enabled us to create a culture of healthy competition in the team resulting in higher outbound activity levels. The data we now measure has enabled us to deploy measurable KPI's for our team and underpins the data driven and scientific way we now execute in this part of the business.
PROSThere is a complete functional fit between our requirements and the PiPcall system. The transparency it gives us around our outbound sales activity not only helps create a culture of healthy competition within the team, but is also used to underpin our sales strategy and execution. The product is very user friendly and intuitive and was very low effort to integrate with our existing business processes.
CONSThe only way I think the product could be improved is by enabling customisation on the dashboard reporting screen and the ability to completely automate the report tool, enabling you to set up reports automatically that would be sent to you at variable cadences set by the administrator. You can still pull the reports out of the tool that you need, but it is a manual process.
Reason for choosing PiPcall
Mediahawk had a slightly nicer user interface. However we felt it was a sledgehammer to crack a nut for us. Whilst there was a functional fit, there were plenty of features that were simply not relevant for us, this coupled with a much higher price point drove our decision. Our personal existing relationship with Mel, meant that we also view PiPcall as a much lower risk partner in this area.
Ali
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Great growing company with a unique take on small business phone management
Fantastic company with great staff who are flexible to your needs which is important for me when choosing a product so key to our business.
PROSThe call routing over GSM is a great touch which gives superior quality over even the best VOIP connections. The fact the team were happy to setup to my specifications and took the time at short notice to hop onto multiple calls with me. Nothing is too mcuch trouble.
CONSThere are a few features I would like to have exposed on the app but everything I raised was in the pipeline or immediately addressed. I had a small issue importing contacts but the guys were on it and sorted this for me
Reason for choosing PiPcall
Call quality, support and personalisation services offered to ensure we had exactly what was required.
Reasons for switching to PiPcall
Because the call quality and the solutions to remedy this were not effective. Circleloop is an excellent product but with the team expanding and more complex workflows we needed to re-evaluate.
Ben
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2023
Honest Review
I started to write an in depth review of my experience with pip call but It started to be far too long. If you want the most basic of basic services and you never need to contact their customer support, you might get on well with this service but for the same price or just a little more, there are a dozen better companies. PipCall have no interest in helping you set anything up on any level and their customer services talk to you like youre stupid if you have even the most technical of questions. This isnt the first VoiP service I have used but it is by far the most basic and frustrating. If you want a number that people can call and nothing else, then go for it. Otherwise, go elsewhere.
PROSIt was cheap but thats fine as I didnt want much.
CONSPoor service, basic app, everything outside of the absolute bare minimum felt like a chore. Nothing updated on your account, had to email customer services to confirm everything as I couldnt see it with my own eyes. Everything I wanted was basically confirmed with "trust me bro"
Nick
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great team, great support, great service.
At one stage I had lost access to my control panel with my old supplier and I was really worried I may even lose my numbers. PipCall reassured me and I no longer have that black hole feeling that my voip numbers are at risk.
PROSI ported in all my old numbers and PiPcall handled that for me going to multiple sources to get them. I went from a very flakey supplier to a guaranteed personal and attentive service who respond to emails and calls in a timely manner.
CONSNo cons. Really impressed and recommend many of my clients to use the service too.
Reason for choosing PiPcall
Aircall look very good but with all silicone valley darlings I expect the price to rise at varying stages of business development and I do not want to be in that trap.
Reasons for switching to PiPcall
No brainer - good service great price.
dr
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great customer service and agents are great at resolving issues
Great company - commuicate well and answer our queries swiftly
PROSThe software company help to resolve any issues we have immediately which is great for a small business. Our staff find the software easy to use.
CONSInability to use other formats for voice recording
Antony
Maritime, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Personal phone in work phone
It does exactly what I need without the need to buy another phone or pay for an expensive mobile phone contract with features I don’t need
PROSGood call quality and allowed me to easily keep my personal number running alongside my work phone number without carrying round two phones
CONSSMS features are basic and only very limited ways to import existing numbers, but it’s improving all the time
Reasons for switching to PiPcall
I didn’t need the 2nd phone and the contract was expensive, with lots of features (data allowance, etc) I didn’t really need in addition to my work mobile contract, which had all the same features
Peter
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
The perfect communication solution
Its a great platform that is does what we need when we need it. The technical support is second to none and with a very fast response - every time.
PROSit so easy to use. no service issues so totally reliable.
CONShaving used the system for a year, there is nothing yet.
Bronte
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Good service and supportive team
Very good service, easy to use, and good customer support.
PROSDesktop app easy to use, good quality of calls, admin panel easy to manage, and good customer support.
CONSMobile app is basic. Difficult to manage/maintain voicemail admin (recording/changing messages).
Tom
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Casablanca
The softphone app is easy to use for our business needs
CONSThe install can be a little tricky sometimes
Perry
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Pip Call Phone
overall the experience to this point has been above average but still needs work
PROSi like that it uses 4G and not reliant on wifi to work efficiently, its simple to use
CONSi'm not keen on the call back when you dial a number out and the call drop outs
Reason for choosing PiPcall
it wasnt reliant on Wifi and our friends said they had moved over to it.
Reasons for switching to PiPcall
our call kept dropping out and weren't coming through
Matthew
Religious Institutions, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2022
A second number on my phone
It proved an unreliable way of maintaining contact, and eventually I upgraded my phone. Although the user experience was somewhat improved when I used a newer phone and the latest iteration of Android, the software was still not very user-friendly, and the cost of the service was greater than having a second SIM card.
PROSI like that I could have a second number on my phone without using a separate phone or investing in a dual-sim phone.
CONSThe software was glitchy and functioned poorly, especially on a phone with a previous version of Android. When I received calls from contacts, it often wiped the contact from my list.
Reasons for switching to PiPcall
The brotech system was very unreliable and the software functioned poorly.
Gary
Real Estate, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Enjoying the product
It allows people to see a landline for the business even though mostly the office is not manned.
CONSI would like to have it routable to others in the business