All MiCloud Connect Reviews
1-25 of 253 Reviews
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Bernard
11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed October 2021
Excellent solution for legacy Mitel customers.
Kelsey
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Company Phone/IM Service
My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.
CONSNo complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2019
Very intuitive to use - very little training required
Overall works very well, is easy to use and is a good business tool.
PROSIt is an easy program to learn - very little, if any training needed. We use the system for calls in general but also for sales and support lines with rollovers. It is easy to call people via the PC, conference and transfer calls. It also displays extensions, if people are already on calls, etc. which is very helpful when trying to route customers to an available rep.
CONSIt seems like it sometimes conflicts with some programs and auto-logs people out. Maybe this is sometime we have setup incorrectly, but we have had it happen with a few different users. It will auto-log them out, but yet appear, on their screen that they are logged in.
Jen
Civil Engineering, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed January 2018
Telephone software that cost way more than it was worth.
This software was an upgrade to our previous system, so the functionality of being able to perform changes /additions/deletions on line through a browser was very helpful.
PROSThis was quite an upgrade from our previous telephone software, so many of the features are an upgrade from what we had before. The software that each employee uses on a daily basis for their individual phones is helpful. It gives you minimal information, but is helpful in connection with each user and desk phone.
CONSAs an administrator I do not feel like the software is user friendly. Half of the symbols that represent functions on the phone system, don't even make sense to me. I end up going through each and every "main menu" item to get to every sub menu item searching for what I need. The purchase of this type of phone system (and the subsequent software) would have been optimal maybe 3-5 years ago, but doesn't function exactly as was told to us by the sales team. We were quite interested in the instant message and conference features available on the software, only to find out that the instant message feature is separate and requires its own dedicated server and separate installation. The tele-conference features were out of date and are much better met with a software like GoTo Meeting.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
CS Manager
I'm able to see which of my CS agents are logged in and available to take calls, as well as sign them out of the system if they're away from their desk. The analytics are really powerful and allow me to schedule lunches and breaks according to when our slow times occur throughout the day.
CONSThe reporting could be more up-to-date. Looking at the average call times is usually 15 minutes behind.
Sookhee
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Very good phone for office use
Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.
CONSMany functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.
Matt
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2017
I use shoretel alot and overall it works pretty well
There are a lot of great features for conferencing phone calls and have a simple to use call tree. Love the customization.
CONSThere are quite a few glitches that I experience. For example, I will go to put a call on hold and it will display an error. Eventually I can put the call on hold, but it can get frustrating if I have a customer waiting.
Talib
Verified reviewer
Staffing and Recruiting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
A great tool but some teething issues makes this a tool that has left us slightly disappointed
It's been a good experience but I wish it could have been better. We are now considering other options which is a shame
PROSThe integration was brilliant but the feature I like the best is the ability to call a number just by clicking on a phone number that has been recognised in Google Chrome by the Chrome extension. This is available either when searching through different webpages or even our CRM system which is accessed through Google Chrome.
CONSI don't like that the software has so many issues with our other tools and VPN
Ann M.
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2018
Shoretel VOIP is the best business phone system I've used
It has all the features one could want, is easy to use, and even if you haven't used a feature in a while it basically teaches you again simply
CONSIt's internet based - which means if we lose internet or electricity our system is down. It happens a couple times a year. But it's the nature of using VOIP, not the system's fault
James
Hospital & Health Care
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2016
Shoretel Sky
We switched from an 'On Premise' Shoretel system to Shoretel Sky. The primary reason for the switch was that the Sky platform allowed us to record our calls in the cloud. The call tracking data that is available allowed us to re-prioritize our staffing levels and take hold times down by 60 seconds during our peak call time of day.
CONSWe are at the mercy of their call center. When something at Shoretel goes down our call center goes down.
Brittany
Verified reviewer
Human Resources, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2019
YesTel to ShoreTel
It is a well known and established name so I knew it was going to be helpful with the different features it provides. The caller ID after hours is a nice touch when working for a small business!
CONSThe cell phone app has many bugs and problems at times but other than that, nothing!
Jeff
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2019
Enterprise class VOIP phone system at a much lower cost than competitors
We needed a VOIP system that was powerful, yet easy to setup and use without having to hire someone full time to operate it. ShoreTel gave us exactly that and now with over 350 phones, we rarely ever have any issues.
PROSAlthough its a hardware and software VOIP telephone system, the software is extremely powerful and flexible, yet very easy to setup and use. Once it's programmed, it simply works. There are a lot of hardware options when selecting phones and enterprise required devices that making simple connections to remote offices and mobile users possible. You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.
CONSTech support is great, but extremely expensive and only available through VAR's or primary vendor you purchased hardware through. Trade off is that if not too complex of implementation, instruction manuals provided make for fairly easy install and setup.
Reason for choosing MiCloud Connect
East of implementation, hardware components available, features available, including ability to have multiple 50's and 90's controllers at remote office for redundancy.
Reasons for switching to MiCloud Connect
Branch connectivity with circuits was costing to much, therefor we needed a VOIP system across internet to reduce cost when we opened offices in multiple geographical areas and ShoreTel gave us just that.
Polly
Warehousing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed January 2019
It works, but could be improved upon
Overall, MiCloud seems to be decent software for the job. However, it does have its downsides, and I probably wouldn't choose it if presented with a more reliable option at the same price point.
PROSI am able to see which customer service agents have open lines, which are away from their desks, and which are on other lines, which makes it easier for me as a receptionist to transfer calls back and forth. I also like the ability to customize lines to enable transfers to various departments and branches across our nationwide company.
CONSCalls are dropped too frequently for my liking, and often the transfers do not complete properly and bounce back to my line, which can cause confusion and inconvenience to customers during busy times.
Amber
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
Shoretel Review
My over all experience with ShoreTel has been mostly positive. There have been no major issues.
PROSShoretel has decent support and this product makes things easy for our company. We have had the phone system for quite a few years and have not had much difficulty with it when we had it. We did switch over to a new phone system because it had much more versatilely for our growing company.
CONSThe client could be more user specific I wish there were a theme and more general updates. The web interface is could use some more work as well.
Reason for choosing MiCloud Connect
At the time it was the best option for our company we were not on a global scale.
Robert
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
ShoreTel/Mitel
We've been customers for over 10 years. It is a very stable and scalable platform.
PROSThis is a great VOIP system. The software is easy to configure and the phones work great. The platform runs without much need for interaction.
CONSSupport costs and partnership fees can be very expensive. However, the system just works, and doesn't require a lot of maintenance.
Reason for choosing MiCloud Connect
Ease of use, Cost and scalability
Reasons for switching to MiCloud Connect
need to replace older PBX, and switched to VoIP. Mitel has since bought Shoretel.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2019
MiCloud Connect for Team Connections
MiCloud Connect has allowed a lower-tech non-profit to transition to a cloud-based phone system, allowing for employees to successfully fulfill job functions when away from the physical office and enabling team members to communicate in a smooth, quick chat system.
PROSThe positive points of MiCloud Connect allow me to chat with team members about issues or projects without the need to email. I appreciate that MiCloud Connect enables my use of the soft phone, interfacing with the CRM for integrated management of business development tracking and utilization anywhere.
CONSUnfortunately, based on my organization's setup in cahoots with MiCloud Connect, any update to the cloud-based system requires administrator permissions, slowing workflow due to the need for our IT team to grant permission for system updates before being able to utilize the program.
Natalie
Philanthropy
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed May 2015
Shoretel truly makes the communication process easier
I rarely actually use my voicemail, but I understand that it's a necessary part of doing business with some. I appreciate that when I'm on the go, Shoretel's transcription allows me to still read voicemails, and the IM function is so necessary for intra-office communication. I love that I can access my voicemails via email and I never have to call in!
CONSI think Shoretel could benefit from a few more user-friendly benefits like recording of chats. Once the window closes, it's gone. However, at its core, what it does best is the availability of voicemail across other platforms. That happens very well. Also, I think that the interface that allows you to switch between the functions (calls, IMs, etc.) could be a little better organized. I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.
Michelle
Insurance, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
Shoretel Phone
ShoreTel VoIP Phone System helps us get in contact with our partners and clients and makes my workday easier.
PROSI forget which phone system provider we were with before but Shoretel is definitely much better! The phone has more features which helps me perform my work functions more efficiently.
CONSI would like to be able to forward voicemails to my coworkers from the main voicemail screen. I don't think we have this function.
Alyssa
Higher Education, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed June 2019
Works Okay
It's not a terrible brand, but it could certainly be better. The price was better, so we went with them, but we miss our old provider.
PROSI like that all of the features are in one place, and that everything is easy to find.
CONSI don't like the functionality of this product. I feel that our prior phone service was better, and easier to use.
Reasons for switching to MiCloud Connect
It was more affordable with ShoreTel.
Rob
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
Our experience here has been very good. Such an upgrade from our last one!
The thing I like most about the software is how user friendly it is. Maybe its because what we had previously was so bad and old but this is a light and day difference!
CONSI would say the thing I probably least like about the software is maybe the price. Its not the most expensive option out there but it isn't the cheapest. But overall we are very pleased
Kate
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2017
I use Shoretel to make all of my inbound and outbound calls. This is helpful to track my efforts
-easy to make calls to clients
PROS-easy to type in numbers to make calls (or paste in numbers) -easy reporting to see how many calls were made -FWD calls to cell phone is very handy when working remotely
CONS-calls do not always FWD to cell (could this be a VPN issue? possibly) -voicemail sometimes plays on computer or calls cell (Inconsistent)
Paul
Primary/Secondary Education, 51-200 employees
Used daily for more than 2 years
OVERALL RATING: