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Mitel software

179 reviews(4.0/5)
179 reviews(4.0/5)

Mitel is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. 

The solution enables system administrators to manage user settings, set preferences and monitor call activity. With ready-to-use calling data, the management can keep track of sales performance and service levels. Mitel also offers an analytics package to analyze call data and generate valuable business insights.

With Mitel, callers can invite people to their conference line, retain conversation history, record calls, share desktops and more. The solution also offers tools to configure rules for prioritizing call routes. Users can also design flexible models for call overflows and convert voice messages to text automatically.

Mitel offers integration with business applications such as CRM, ERP and ATS. 

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 8

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179 Reviews of Mitel

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  • Brent from KSMC

    Specialty: Professional Services

    Number of employees: 51-200 employees

    August 2018

    ShoreTel Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Struggling to find something good to say. The interface has improved over the years. Logging in isn't too bad.

    Cons

    Administration of users is difficult and not intuitive. The instance we had was constantly locking up and was not easy to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Denver from I.T Experts Philippines

    Specialty: Professional Services

    Number of employees: 11-50 employees

    July 2018

    Low-cost and easy to use Unified Communication

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Shoretel is the low-cost but quality unified communication we use. They offer variety of IP phones, from USB phones, Wireless Phones, Video phones and conferences phones you will have a lot of choices depending on type of application you want to use on reasonable price.

    Cons

    Deploying Unified communication requires study before implementation. Collaborate and request assistance from your local Shoretel partner to get accurate solution.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Paul from SCTCS

    Specialty: Education

    Number of employees: 51-200 employees

    July 2018

    Functional phones, can be a good budget option.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Mitel phones are in plenty of stable deployments around the country. They're generally great at getting out of the way and letting you do your work.

    Cons

    Make sure you have someone in a support role who is fully trained on the phones, or support may have an end user confusedly poking away at a phone to troubleshoot an issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Mary from SC Technical College System

    Specialty: Education

    Number of employees: 201-500 employees

    July 2018

    ShoreTel to Mitel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is very simple and has a bunch of great features that are helpful in everyday worklife.

    Cons

    The switch from ShoreTel to Mitel has been a bit confusing for all the branding, but they've tried to make it as seemless as possible.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Gurvinder from Pharmacyclics

    Number of employees: 501-1,000 employees

    July 2018

    ShoreTel

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The system does well when you only have to receive calls and listen to voicemail. However, system gets very complicated when you want to use it for advance features

    Cons

    My company has Shoretel, I was surprised to see how the system is not user friendly. Features like call forwarding can take time to setup. Even the phones are not easy to navigate...I have used much simpler phones with great features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp

  • Patty from Sightline Payments

    Number of employees: 11-50 employees

    June 2018

    My employer currently uses shoretel for our call center it works great for the most part

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I get to do my job as a support agent without interuption for the most part, for a while we had alot of problems but now we seem to be doing good with no problems in the last couple of months.

    Pros

    usually on most days it works great, the call quality is good and their are no issues.
    i like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break,

    Cons

    sometimes we have issues with the phone still rings while we are still on a call with the customer and sometimes the customer cannot hear us when we are answering the phone and vice versa, the support people keep blaming it on our computers but it is clearly not our computers when we havent had these issues with our older system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Colleen from Guaranteed Rate

    Specialty: Other

    Number of employees: 5,001-10,000 employees

    June 2018

    Not Consistent Enoug

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like have a click to call feature - that's really nice for those of us that spend a lot of time on the phone. It's nice to be able to group people into contacts for easy access.

    Cons

    Not consistent! Shuts down a lot, often hear things in the background, sometimes it will show me I missed a call but the call never rang.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    June 2018

    Easy to Use Phone System and Cost Effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I found this product to have a user-friendly interface when managing the phones in our organization. What I liked the most about the product is the ease in knowing which phone blocks are available for use, as well as the number of phone numbers available in that specific block. Additionally (unlike Cisco Call Manager) it shows the full phone number. This is VERY useful if you are forced to have different call blocks with different prefixes. Not to mention, the call communicator for each user was AMAZING. We could easily make calls to other extensions (or outside numbers) from our desktop using the communicator. Also, if you wanted to call someone in your organization, it will indicate if the person is available (green) or on a call (red). Also great for our call center that had a call queue available.

    Cons

    Nothing that I could think of that I liked least about the product. I think this is a very user friendly interface and we had no complaints when using.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Guillermo from Eastern University

    May 2018

    Tool for easy use and administration adaptable to the needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - In practice, students implement it without any difficulty.
    - Does not require so much staff for maintenance.
    - The tests carried out prove to be a robust tool.
    - Redundancy is presented as a decisive factor in having communications problems.

    Cons

    - It presents high implementation costs.
    - Only support is available from the company that distributes it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mike from Curo Health Services

    Specialty: Healthcare

    Number of employees: 1,001-5,000 employees

    May 2018

    Absolutely Great

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Our company uses Shortell and they are great. In all the years of using different providers they are hands down the best.

    Cons

    Some of the features are not rolled out to us. This is more of a corporate regulation but I’d like to be able to use all the functionality

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    May 2018

    If you need something to soley dial a number and track information, then Shoretel may be for you!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Shoretel is a very simple program, and gives you exactly what you need; integration with salesforce, easy dialing with a click, tracks the basics (length of a call, connects, outbound calls, inbound calls, and voicemails)

    Cons

    Shoretel crashed often (aka, once every two weeks) and the whole sales floor would have to stop calling, and sometimes it would miss calls.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Michael from Robert Half Technology

    May 2018

    I use ShoreTel Connect as our company's main method of communication for outside candidates/clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ShoreTel allows me to connect quickly and efficiently with candidates and colleagues.

    Pros

    ShoreTel Connect integrates seamlessly with our Salesforce databases, allowing me to quickly call candidates and clients by simply clicking the number on the screen. When making 100+ calls per day, this small quality of life assist is very welcome.

    Cons

    I have experienced some issues while attempting to use ShoreTel when not connected to our company's network. When connected via home/public Wi-Fi, there will be intermittent issues with maintaining a connection to ShoreTel.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kelsey from Rural Health Group, Inc.

    Number of employees: 51-200 employees

    May 2018

    Company Phone/IM Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.

    Cons

    No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Porter from Tang & Company

    Specialty: Healthcare

    Number of employees: 201-500 employees

    April 2018

    Easy to Use but Lacking A Feature

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like this system for its ease of use. We didn't require extensive training. It was more of a pick up and go experience.

    Cons

    Wish there was a guide for the icons on the phone. We cannot find it on the website. Also, in a work group there should be a feature to send a call to voicemail instead of the only options being answer or let it ring to the next person.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Psalm from One Medical

    April 2018

    They keep getting better with time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system allows me to transfer, call out, receive calls and manage incoming calls. I really does what it needs to for a call center.

    Cons

    There are times when the call quality is poor and calls drop. This has been happening less, but it still happens. The worst thing to say is "can you hear?"

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • LAWRENCE from Information Technology Strategy Associates

    Specialty: Professional Services

    Number of employees: 2-10 employees

    April 2018

    Good system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Once configured, the mitel system runs fine.

    Pros

    The mitel system is fairly simple to install It has a small foot print and has a very rich set of features.

    Cons

    The basic setup requires a good knowledge of phone systems. Simple tasks like setting a day and a night message are not simple click choices.

    This review was submitted organically. No incentive was offered
    Review Source

  • Daniel from CareOnSite

    Specialty: Healthcare

    Number of employees: 201-500 employees

    April 2018

    ShoreTel

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Provides you with a great phone
    approx 8 lines
    Easy to use menu, with options to use the directory, transfers, voicemails

    Cons

    Does not provide headset, the app can use an update, the phones are old and bulky takes up too much space on your desk

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Easy to use phone management system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Phone software that allows us to integrate calls into our email and has been easy to use for even our least tech-savvy employees.

    Cons

    Updates time-to-time has been problematic, but I feel that maybe more due to our tech side vs software issues. If your system isn't set up in a conventional manner it could potentially cause headaches

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Sookhee from Finance One, Inc

    Number of employees: 11-50 employees

    April 2018

    Very good phone for office use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.

    Cons

    Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Does what it should - nothing fancy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Shoretel works well for making calls quickly. Also works well for finding internal team members quickly. User interface is easy to navigate.

    Cons

    Seems like it is missing some features that would be nice to have. If you just need a standard call system then this works great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
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