--- title: "MiVoice Business Software Reviews, Demo & Pricing - 2026" description: "Review of MiVoice Business Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/shoretel-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / MiVoice Business Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/reviews/)[Alternatives](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/alternatives/) # MiVoice Business Review From $4.11-$38.16/month Free trial 4 plans Wondering if MiVoice Business is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview MiVoice Business 4.2 [(283)](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/reviews/) Pricing Starting at $4.11 per user per month ### About MiVoice Business MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications and collaboration application that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business application software on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model. The entire solution can be purchased with traditional CapEx perpetual software licensing or using an OpEx subscription payment model. You choose the purchasing model that best fits your business. MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. You choose when you want updates and which user profiles you want with the flexibility to mix and match user profiles with the telephony, collaboration and customer experience fe... atures that each of your employees require for their individual roles. Increase/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support. Do you work for MiVoice Business? [Manage this product listing](https://www.g2.com/products/mivoice-business-solution/claim_requests/new?auto=true) Wondering if MiVoice Business is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## MiVoice Business User Interface ## Popular MiVoice Business Alternatives Main Product MiVoice Business 4.2 [(283)](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/reviews/) Ratings Breakdown - 4.14Ease of use - 3.77Value for money - 3.94Customer support - 4.17Functionality Pricing Starting at $4.11 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(887)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(691)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1206)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## MiVoice Business Pros and Cons We analyzed 283 verified reviews for MiVoice Business to find out what actual users really think. Select to learn more Simple Phone System Configuration Setting up and managing phones with MiVoice Business Solution is described as quick and uncomplicated. Assigning users, configuring lines, and making changes as staff shifts are all handled with minimal effort. The phone system is easy for end users to navigate, and features like softphone options and user-managed settings add to its convenience. User-Friendly Interface And Management MiVoice Business Solution is widely appreciated for its intuitive design and straightforward navigation. Users find both the admin and user interfaces easy to learn and operate, even without technical expertise. Customization options, clear menus, and helpful manuals make setup and daily management simple, saving time and supporting flexible work routines. Frequent Call Handling Issues Users report ongoing challenges with call management, including dropped calls, poor audio quality, delays in call history updates, and missing call logs or notes. Difficulties with handling multiple lines, slow call downloads, and unreliable notifications further complicate daily operations, especially in high-volume environments like call centers. ## MiVoice Business Pricing and Plans Starting price: $4.11 per month Free Trial Free Version Telephony $4.11 per user, per month No plan information available Entry $8.22 per user, per month No plan information available Premier $12.33 per user, per month No plan information available Elite $38.16 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MiVoice Business Features - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of MiVoice Business Access Controls/Permissions Activity Tracking Alerts/Escalation API Archiving & Retention Audio Calls Audio/Video Conferencing Audio/Video Recording Call Center Management Call Conferencing Caller ID Call List Management Call Scheduling Call Tracking Call Transfer Chat/Messaging Collaboration Tools Computer Telephony Integration Conferencing Contact Management CRM Email Management File Sharing IVR Live Chat Manual Dialer On-Demand Recording Predictive Dialer Presentation Streaming Prioritization Queue Management Real-Time Chat Real-Time Data Recording Remote Access/Control Reporting/Analytics Reporting & Statistics Role-Based Permissions Screen Sharing SSL Security Two-Way Audio & Video Unified Communications User Management User Profiles Video Call Recording Video Conferencing Voice Mail VoIP VoIP Connection ## MiVoice Business User Reviews ## MiVoice Business customer ratings - Overall rating: 4.2/5 - Total reviews: 283 ### Rating distribution - 5 stars: 135 reviews (48%) - 4 stars: 96 reviews (34%) - 3 stars: 38 reviews (13%) - 2 stars: 10 reviews (4%) - 1 star: 4 reviews (1%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 3.8/5 - Customer support: 3.9/5 - Functionality: 4.2/5 --- ### This has been a God send! - Overall rating: 4/5 - Reviewer: Tiffany V. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We transitioned phone systems from an old traditional line to Mitel. This product came along with it, and we couldn't be happier. This allows us to seamlessly transfer calls to voicemail, conference in to other colleagues, and pull up a chat if we have a quick question that doesn't warrant a phone call. This product filled a need our business wasn't even aware we had. #### Cons It can sometimes have issues loading in the morning for some of our workers. Help desk is great is solving any issues, but it does happen more often than it should. --- ### A Great Cisco Alternative - Overall rating: 4/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cisco Agent didn't do enough for us, so we decided to use ShoreTel. Great change, you can type names and extensions straight into the softphone and instantly dial anyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great management of devices, users, and admin. Easy dialing, ShoreTel phones can also take a BEATING. #### Cons The software could be a little cleaner on the side. The UI needs a bit of a change, especially the back end which just looks old. --- ### Absolutely Great - Overall rating: 4/5 - Reviewer: Mike F. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Our company uses Shortell and they are great. In all the years of using different providers they are hands down the best. #### Cons Some of the features are not rolled out to us. This is more of a corporate regulation but I’d like to be able to use all the functionality --- ### Great tool for around the office - Overall rating: 4/5 - Reviewer: Cam P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love all of the features that they make available. As an admin setup for new users is very straight forward. #### Cons I wish their video chat feature allowed for more than just Vidyo. Vidyo is an awful video chat system. --- ### Shoretel VOIP is the best business phone system I've used - Overall rating: 5/5 - Reviewer: Ann M. F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It has all the features one could want, is easy to use, and even if you haven't used a feature in a while it basically teaches you again simply #### Cons It's internet based - which means if we lose internet or electricity our system is down. It happens a couple times a year. But it's the nature of using VOIP, not the system's fault --- ### Better off somewhere else - Overall rating: 3/5 - Reviewer: Kenneth H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros There isn't much I like about Mitel, but if I were to pick one thing it would be the softphone app they have for Google Chrome #### Cons The softphone application itself constantly needs to be updated and glitches out quite often. --- ### A great tool but some teething issues makes this a tool that has left us slightly disappointed - Overall rating: 3/5 - Reviewer: Talib J. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a good experience but I wish it could have been better. We are now considering other options which is a shame #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The integration was brilliant but the feature I like the best is the ability to call a number just by clicking on a phone number that has been recognised in Google Chrome by the Chrome extension. This is available either when searching through different webpages or even our CRM system which is accessed through Google Chrome. #### Cons I don't like that the software has so many issues with our other tools and VPN --- ### Good software for communication - Overall rating: 4/5 - Reviewer: Asim Kumar J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The voice quality and the features like conference, Call transfer, Call hold, Screen share #### Cons Very large app. The exe file is very big. --- ### YesTel to ShoreTel - Overall rating: 5/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is a well known and established name so I knew it was going to be helpful with the different features it provides. The caller ID after hours is a nice touch when working for a small business! #### Cons The cell phone app has many bugs and problems at times but other than that, nothing! --- ### Works great! - Overall rating: 4/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like how you have a GUI interface for dialing, answering, seeing call logs etc.. It is much nicer to navigate vs having to do that on the phone itself. I especially love the ability to setup call forwarding automatically. I am by no means a power user, and have only scratched the surface of the utility. #### Cons my only complaint, if i needed one, would be the GUI is a bit dated feeling and does not feel like a modern UI. However, it works great so I can overlook this! --- Showing 1 - 10 of 283 Reviews [See All Reviews](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/reviews/) ## MiVoice Business Popular Comparisons [Ringover vs MiVoice Business](https://www.softwareadvice.com/compare/25391-MiVoice-Business-Solution/vs/120988-ringover/)[Nextiva vs MiVoice Business](https://www.softwareadvice.com/compare/2683-Nextiva/vs/25391-MiVoice-Business-Solution/)[VoIP.ms vs MiVoice Business](https://www.softwareadvice.com/compare/25391-MiVoice-Business-Solution/vs/185743-voipms/) [Compare All Alternatives](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/alternatives/) ## Other Top Recommended Business Phone Systems Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **24** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **15** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **9** times [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) **4.6** (919) Recently recommended **0** times Stuck Between Options? 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