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MiCloud Connect User Reviews
OVERALL RATING
Showing 1 - 5 of 251 reviews
Bernard
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
October 2021
Excellent solution for legacy Mitel customers.

Julie
Verified reviewer
Company size: 201-500 employees
Industry: Law Practice
Time used: More than 2 years
Review Source: Capterra
February 2019
Everything I need.
I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.
Pros
Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office.
Cons
Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages.

Shae
Verified reviewer
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
December 2018
Complex Implementation - Low Key Day-to-Day Maintenance
Pros
We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.
Cons
Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.
Natalie
Industry: Philanthropy
Time used: More than 2 years
May 2015
Shoretel truly makes the communication process easier
Pros
I rarely actually use my voicemail, but I understand that it's a necessary part of doing business with some. I appreciate that when I'm on the go, Shoretel's transcription allows me to still read voicemails, and the IM function is so necessary for intra-office communication. I love that I can access my voicemails via email and I never have to call in!
Cons
I think Shoretel could benefit from a few more user-friendly benefits like recording of chats. Once the window closes, it's gone. However, at its core, what it does best is the availability of voicemail across other platforms. That happens very well. Also, I think that the interface that allows you to switch between the functions (calls, IMs, etc.) could be a little better organized. I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
February 2022
Great product but back end a bit combersome
Overall it works well for what we need it for.
Pros
Real time reporting of inbound/outbound calls. Being able to customize inbound calling and pull daily reports on several metrics with the calling.
Cons
Backend setup and customization is a bit more cumbersome that other software used in the past.