--- title: "Unitel Voice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Unitel Voice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Unitel Voice is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Unitel Voice](https://www.softwareadvice.com/voip/unitel-voice-profile/) / Unitel Voice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/unitel-voice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/unitel-voice-profile/alternatives/) # Unitel Voice User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 66 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 50 reviews (76%) - 4 stars: 11 reviews (17%) - 3 stars: 0 reviews (0%) - 2 stars: 2 reviews (3%) - 1 star: 3 reviews (5%) ### Most mentioned pros - I like that my entire team can use it and I can manage our day to day operations without having any issues. - Excellent communication to cancel a number when I found a vanity number I preferred, and I received my refund promptly on it. - She took the time to clearly explain the options available to me, answered all my questions with patience, and resolved my issues efficiently. ### Most mentioned cons - I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. - Being a little technology illiterate, I was somewhat confused when initially setting the system up, but a combination of trial and error and tech support resolved all issues. - The lack of helpful support only added to the confusion and frustration. ## Unitel Voice customer reviews Showing reviews 1-25 of 66 (page 1). ### The best phone service for your business! - Overall rating: 5/5 - Reviewer: Shawn B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments. #### Cons I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface. #### Vendor response Hi Shawn, Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra. We're sorry for not responding sooner, we must have missed our notification. On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business! - Your friends at UniTel Voice Replied July 2019 --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Crystal H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My experience was great. From start to finish it was straight forward, convenient, and easy to set up. Customer service was pleasant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unitel voice was convenient and reasonably priced. With clear contract terms. And, it was super easy to set up. #### Cons I dislike having to type in this area when I had no complaints about Unitel. Why force a least liked section? #### Reasons for choosing Unitel Voice I went with Unitel for ease of use, convenience and cost. --- ### Don't use the pathetic service - Overall rating: 1/5 - Reviewer: Aakarsh B. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing is useful on this organisation do not use this product and get stuck in the situations #### Cons Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone --- ### Love this company - Overall rating: 5/5 - Reviewer: Loretta K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered What an easy setup and the customer service is beyond knowledgeable. We loved the whole process. Would highly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Originally called because of price but the setup was sooooo easy and their services are exactly what our small business needed #### Cons Nothing so far there everything has been so easy. If we need more services they have many to choose from #### Reasons for choosing Unitel Voice Too expensive for the options of service. --- ### Affordable and easy to use. - Overall rating: 5/5 - Reviewer: Abby S. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy I made the switch. I don't need a lot for my one-person business, and the price is very reasonable compared to other providers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pricing for a very small business. Ease of porting number, and it started working immediately with no setup. Unitel pushed for an onboarding call, which was incredibly helpful. #### Cons Haven't found anything in my first month. It's been a painless transition and has saved me a ton of money. #### Reasons for switching to Unitel Voice The pricing was a lot better. I'm a very small business and was paying over $40 a month for the lowest tier of service. --- ### I Love it! - Overall rating: 5/5 - Reviewer: Latricia G. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been great. Whenever I have an issue they are quick to resolve it and also offer suggestions that I have found to be quite helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the convenience of the app and that I can separate personal and business calls as well as have a separate ring tone for business calls. #### Cons I think the inbox page can be streamlined a bit. The filter section above the actual voicemail section is cumbersome. I would prefer to see my actual voicemail messages first and then filter. #### Reasons for switching to Unitel Voice The connection was not very good and sometimes the call would drop which is not good when trying to conduct business. Also, I did not like that the Google voice had to be announced when someone wanted to leave a voicemail. It made my business sound unprofessional in my opinion. --- ### Great customer service - Overall rating: 5/5 - Reviewer: Ruben A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved! Amazing!!! The reps name was [sensitive content hidden] and she deserves the highest rating available… #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is superb, and a very easy to operate system. #### Cons Can’t think of any reason not to use them… #### Reasons for choosing Unitel Voice They made it very easy to choose. Their ads were easy to understand, and set up was a breeze --- ### Unitel, the Perfect Choice - Overall rating: 5/5 - Reviewer: Susan B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The customer service has been exceptional! The staff took time to listen to my needs and found the right solutions. I received ongoing communication while my 800 number was being transferred from the old company to UniTel. I also liked the follow-up call and the "tutorial" to make certain everything was set up correctly. I appreciated the great personal service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having my company's 800 number on my cell phone is a winner. Since I downsized my company in 2015 I am running my company without employees. Previously the 800 number was on my home's landline. I knew there had to be a solution to having it switched to a mobile phone. I did my homework and found UniTel! In fact a few weeks ago I was in NYC for a short vacation, and worked out an issue for a customer on a ferry in the East River. UniTel has given me the freedom to be anywhere. #### Cons Actually, nothing so far. All of my needs have been met. #### Reasons for switching to Unitel Voice Century/Link did not have the capabilities of moving my 800 line to a mobile phone. At times I also had issues connecting with the right person for customer service. --- ### Great Customer Service! - Overall rating: 5/5 - Reviewer: Joe S. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Very happy so far. Have recommended to others. Really like that if I need help I can reach a live person right away and have a conversation that I can understand. They are both technical but can communicate in a way that a non-tech person like me can understand. Glad customer service not outsourced. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Unbelievable customer service, easy to reach, easy to speak with, great at helping. #### Cons Struggling a bit with implementation to meet my specific desires. #### Reasons for switching to Unitel Voice AT&T wanted to force us to change our landline to fiber optics. We resisted and AT&T slammed us with huge charges and made it difficult to move, I'll never buy another AT&T product. Our 800# was through another carrier. We were very happy with them, but that carrier was sold to another company and they discontinued our type of product. --- ### Amazing experience. - Overall rating: 5/5 - Reviewer: Carter L. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Frank! Setup was a breeze, FAR better customer service experience than the other 3 brands I’ve tried. I am SO happy I finally found my people! #### Cons Nothing - no negative thing to say whatsoever. #### Reasons for switching to Unitel Voice They were not meeting my needs, multiple issues, etc --- ### SUPERB SERVICE - Overall rating: 5/5 - Reviewer: ELVIS L. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered MY OVERALL EXPERIENCE WITH UNITAL VOICEWAS EXCEPTIONAL SUPERB. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE CUSTOMER SERVICE TEAM ASSIST ME ALL THE WAY, ANSWER ALL MY QUESTIONS AND I KNOW I AM A DIFFICULT PERSON. #### Cons NOTHING, THEY WERE ON QUE WITH ALL MY REQUESTS NOT ONLY ON THE PHONE BUT ALSO BY EMAIL. --- ### UniTel for Small Business - Overall rating: 5/5 - Reviewer: Bernadette H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UniTel helps our small business keep our employees remote and personal phone numbers private. We have had great success using this platform #### Cons Sometimes, when updates occur, our phone lines go a bit awry, but it always gets resolved fairly quickly. --- ### Slow interface - Overall rating: 4/5 - Reviewer: Jon Paul S. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Describe my over all experience? Describe your over all experience with going the the gas station. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does what I'm paying it to do, receive calls. #### Cons The slow Interface. they need to spend money on their side to make their own system faster. Or, at least make the missed calls page the home page. Because, isn't that what we're doing, taking calls? --- ### Full-featured, affordable option for small business - Overall rating: 5/5 - Reviewer: Brad W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost was much less than our previous provider and UniTel has as many or more features and has more responsive customer service. #### Cons Haven't found anything yet that I least like about UniTel. --- ### Easy Peasy! - Overall rating: 5/5 - Reviewer: Shawn B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fair price, knowledgeable staff, easy set up. #### Cons . --- ### General review - Overall rating: 5/5 - Reviewer: Ted B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Competitively priced. Their support is really good. #### Cons Some of the interfaces are not as intuitive as they could be. --- ### Very Helpful - Overall rating: 4/5 - Reviewer: Julian R. - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Very happy. I like that the staff are customer-focused. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It does what it says it is going to do. For our purposes, it is very customizable and the staff are very conscious about putting the customer first. #### Cons Like anything, it takes some getting used to, but once you figure it out, it's quite useful. There are still functionalities we are learning about. #### Vendor response Hi Julian, We just wanted to reach out and thank you for taking the time to write a review for us. We really appropriate your feedback and your business. Thank you! - The team at UniTel Voice Replied January 2019 --- ### UniTel Voice est merveilleux 🤩 - Overall rating: 4/5 - Reviewer: Fongelos O. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Facile à utiliser et gère tout ce qui est qualité d'autres lors des web réunions #### Cons Le logiciel bug parfois, faudrait revoir ça --- ### Great Job from rep - Overall rating: 5/5 - Reviewer: Cynthia V. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Awsome! Fast Service! Customer Since 2011 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros My customer can call just one number to connect with any of our 6 locations #### Cons Nothing to complain. easy to work. fast service #### Vendor response Hi Cynthia, thank you so much for your feedback and for taking the time to leave us a review on Capterra. We shared it with our whole team and it made our day! :) Replied November 2018 --- ### Outstanding support - Overall rating: 5/5 - Reviewer: Chad H. - Verified reviewer: Yes - Industry: Executive Office - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent. Based on year accessibility and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Had an issue with access and it was resolved in one phone call. Great tech support. #### Cons This question is not relevant for my experience --- ### Great support! - Overall rating: 4/5 - Reviewer: Heather C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to access, great personal phone support. #### Cons Some clarification of costs on adding an 800# number #### Vendor response Hi Heather, just shared your review with our support team and it made everyone's day. It means the world to us that you're happy with our service and that you took the time to share your experience here on Capterra. On behalf of all of us at UniTel Voice, thank you! Replied March 2019 --- ### Great customer service! - Overall rating: 4/5 - Reviewer: Claudia S. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered The customer service representatives at UniTel Voice have gone above and beyond to help me get all set up. They make it easy and painless! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a great deal for a local phone number that can go straight to my phone (and is also able to receive faxes!) Most of all the customer service is exceptional. #### Cons Some of the settings are a bit challenging to set up at first; however, the customer service was exceptional- and anything that I had trouble with they were able to advise me OR handle it themselves! #### Vendor response Hi Claudia, thank you so much for taking the time to write a review and provide your feedback. We shared it with our entire team and it made everyone's day. On behalf of everyone here at UniTel Voice, thanks again for the review and thank you for your business. We hope you have a great new year! Replied January 2019 --- ### SPLENDID SERVICE! - Overall rating: 5/5 - Reviewer: Tatyana G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The Unitel Voice platform is not complex. The entire system is easy to use, and my experience was absolutely seamless. I like that my entire team can use it and I can manage our day to day operations without having any issues. Thanks Unitel!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely LOVED my experience at Unitel. [sensitive content hidden], helped get me set up and I enjoyed working with him thoroughly. He was very attentive to my needs and jumped right in and got the ball rolling! He listened to my wants, recommended things I hadn’t thought of. I love the DND feature that he taught me how to use. #### Cons Nothing. Great value so far from what I can tell. We are just beginning, so I’ll come back and update after about a month of using the Unitel Voice Service. #### Reasons for choosing Unitel Voice I asked the Holy Spirit and He advised me to use Unitel, it’s a better price point, I can speak to a human, and the value is great too. #### Reasons for switching to Unitel Voice I prefer human customer support over robots and automatic support. I don’t want to have to send in an email or chat, I want direct communication when I have an issue. It was frustrating, irritating, and inconvenient being a paying customer with Google Voice. --- ### Hands down the best system I've ever tried - Overall rating: 5/5 - Reviewer: Howard G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic. Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Ooma for several years. Recently their Telo device stopped connecting to my internet service, and tech support was unable to determine what the issue was. Tried the GoDaddy phone service, which also had some bugs. Finally came across Unitel, and what a pleasure. Everything works as I hoped and more. The faxing ability will save me an additional $100 annual fee I currently pay to a stand alone fax service. So far, anytime I've had a question, Unitel's reps have been there to quickly answer and resolve any and all issues. Very pleased with their service. Highly recommend. #### Cons Being a little technology illiterate, I was somewhat confused when initially setting the system up, but a combination of trial and error and tech support resolved all issues. #### Reasons for choosing Unitel Voice System was "bug" free, and great support #### Reasons for switching to Unitel Voice The Ooma Telo device stopped connecting to my internet. Tech support could not resolve the problem --- ### Dont use this provider - Overall rating: 1/5 - Reviewer: Juan S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered It was a terrible experience and I would not recommend anyone to use this service provider unless they do extensive research. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It appeared to be affordable and cost efficient. In addition, it seemed to be an easy setup but quickly recognized it was not. #### Cons My experience with this company was extremely disappointing. What initially appeared to be a simple setup quickly turned into a frustrating process. I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. The lack of helpful support only added to the confusion and frustration. I will say that the manager, Wendy, was more professional and took the time to explain how the company operates and what services are actually available. However, another major drawback is that refunds are handled strictly through email correspondence and can take 3–5 business days to process. Overall, I strongly recommend doing thorough research before using this company so you fully understand their services and policies before making a purchase. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/?page=2) --- Unitel Voice Reviews, Pros and Cons - 2026 Software Advice