--- title: "Unitel Voice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Unitel Voice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Unitel Voice is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Unitel Voice](https://www.softwareadvice.com/voip/unitel-voice-profile/) / Unitel Voice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/unitel-voice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/unitel-voice-profile/alternatives/) # Unitel Voice User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 52 reviews (76%) - 4 stars: 11 reviews (16%) - 3 stars: 0 reviews (0%) - 2 stars: 2 reviews (3%) - 1 star: 3 reviews (4%) ### Most mentioned pros - I like that my entire team can use it and I can manage our day to day operations without having any issues. - Excellent communication to cancel a number when I found a vanity number I preferred, and I received my refund promptly on it. - She took the time to clearly explain the options available to me, answered all my questions with patience, and resolved my issues efficiently. ### Most mentioned cons - I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. - Being a little technology illiterate, I was somewhat confused when initially setting the system up, but a combination of trial and error and tech support resolved all issues. - The lack of helpful support only added to the confusion and frustration. ## Unitel Voice customer reviews Showing reviews 1-25 of 68 (page 1). ### The best phone service for your business! - Overall rating: 5/5 - Reviewer: Shawn B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments. #### Cons I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface. #### Vendor response Hi Shawn, Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra. We're sorry for not responding sooner, we must have missed our notification. On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business! - Your friends at UniTel Voice Replied July 2019 --- ### Service is Excellent - Overall rating: 5/5 - Reviewer: Leslie R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It was easy to sign up, emails were easy to follow, and we so appreciate the onboarding call. We are in the midst of growing our business, and Unitel made this piece super easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was absolutely excellent to work with! From the moment we got started, he made the entire onboarding process simple, smooth, and stress-free. He walked us through every step with clarity and patience, answered our questions thoroughly, and made sure we understood how everything worked. What could have easily been a complicated setup turned out to be quick and effortless—he had us up and running in less than 20 minutes! Thanks to his professionalism and efficiency, we felt confident from day one, and we’re already seeing the benefits of the service. I couldn’t have asked for a better experience! #### Cons So far, we have no issues and really like the service. We like the fact that Unitell will grow with us, too. #### Reasons for choosing Unitel Voice not enough functionality, not flexible enough --- ### Don't use the pathetic service - Overall rating: 1/5 - Reviewer: Aakarsh B. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing is useful on this organisation do not use this product and get stuck in the situations #### Cons Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Crystal H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My experience was great. From start to finish it was straight forward, convenient, and easy to set up. Customer service was pleasant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unitel voice was convenient and reasonably priced. With clear contract terms. And, it was super easy to set up. #### Cons I dislike having to type in this area when I had no complaints about Unitel. Why force a least liked section? #### Reasons for choosing Unitel Voice I went with Unitel for ease of use, convenience and cost. --- ### Affordable and easy to use. - Overall rating: 5/5 - Reviewer: Abby S. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy I made the switch. I don't need a lot for my one-person business, and the price is very reasonable compared to other providers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pricing for a very small business. Ease of porting number, and it started working immediately with no setup. Unitel pushed for an onboarding call, which was incredibly helpful. #### Cons Haven't found anything in my first month. It's been a painless transition and has saved me a ton of money. #### Reasons for switching to Unitel Voice The pricing was a lot better. I'm a very small business and was paying over $40 a month for the lowest tier of service. --- ### I Love it! - Overall rating: 5/5 - Reviewer: Latricia G. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been great. Whenever I have an issue they are quick to resolve it and also offer suggestions that I have found to be quite helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the convenience of the app and that I can separate personal and business calls as well as have a separate ring tone for business calls. #### Cons I think the inbox page can be streamlined a bit. The filter section above the actual voicemail section is cumbersome. I would prefer to see my actual voicemail messages first and then filter. #### Reasons for switching to Unitel Voice The connection was not very good and sometimes the call would drop which is not good when trying to conduct business. Also, I did not like that the Google voice had to be announced when someone wanted to leave a voicemail. It made my business sound unprofessional in my opinion. --- ### Great customer service - Overall rating: 5/5 - Reviewer: Ruben A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved! Amazing!!! The reps name was [sensitive content hidden] and she deserves the highest rating available… #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is superb, and a very easy to operate system. #### Cons Can’t think of any reason not to use them… #### Reasons for choosing Unitel Voice They made it very easy to choose. Their ads were easy to understand, and set up was a breeze --- ### Unitel, the Perfect Choice - Overall rating: 5/5 - Reviewer: Susan B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The customer service has been exceptional! The staff took time to listen to my needs and found the right solutions. I received ongoing communication while my 800 number was being transferred from the old company to UniTel. I also liked the follow-up call and the "tutorial" to make certain everything was set up correctly. I appreciated the great personal service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having my company's 800 number on my cell phone is a winner. Since I downsized my company in 2015 I am running my company without employees. Previously the 800 number was on my home's landline. I knew there had to be a solution to having it switched to a mobile phone. I did my homework and found UniTel! In fact a few weeks ago I was in NYC for a short vacation, and worked out an issue for a customer on a ferry in the East River. UniTel has given me the freedom to be anywhere. #### Cons Actually, nothing so far. All of my needs have been met. #### Reasons for switching to Unitel Voice Century/Link did not have the capabilities of moving my 800 line to a mobile phone. At times I also had issues connecting with the right person for customer service. --- ### Great Customer Service! - Overall rating: 5/5 - Reviewer: Joe S. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Very happy so far. Have recommended to others. Really like that if I need help I can reach a live person right away and have a conversation that I can understand. They are both technical but can communicate in a way that a non-tech person like me can understand. Glad customer service not outsourced. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Unbelievable customer service, easy to reach, easy to speak with, great at helping. #### Cons Struggling a bit with implementation to meet my specific desires. #### Reasons for switching to Unitel Voice AT&T wanted to force us to change our landline to fiber optics. We resisted and AT&T slammed us with huge charges and made it difficult to move, I'll never buy another AT&T product. Our 800# was through another carrier. We were very happy with them, but that carrier was sold to another company and they discontinued our type of product. --- ### Love this company - Overall rating: 5/5 - Reviewer: Loretta K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered What an easy setup and the customer service is beyond knowledgeable. We loved the whole process. Would highly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Originally called because of price but the setup was sooooo easy and their services are exactly what our small business needed #### Cons Nothing so far there everything has been so easy. If we need more services they have many to choose from #### Reasons for choosing Unitel Voice Too expensive for the options of service. --- ### SUPERB SERVICE - Overall rating: 5/5 - Reviewer: ELVIS L. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered MY OVERALL EXPERIENCE WITH UNITAL VOICEWAS EXCEPTIONAL SUPERB. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE CUSTOMER SERVICE TEAM ASSIST ME ALL THE WAY, ANSWER ALL MY QUESTIONS AND I KNOW I AM A DIFFICULT PERSON. #### Cons NOTHING, THEY WERE ON QUE WITH ALL MY REQUESTS NOT ONLY ON THE PHONE BUT ALSO BY EMAIL. --- ### Great customer service! - Overall rating: 5/5 - Reviewer: Katherine F. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent communication to cancel a number when I found a vanity number I preferred, and I received my refund promptly on it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every representative I have spoken with, for example [sensitive content hidden] have been very helpful and supportive #### Cons The start-up videos made for good bedtime watching 🥱😴💤 --- ### UniTel Voice Experience - Overall rating: 4/5 - Reviewer: Tasha A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered My experience has been great! I've had the service for a little over a year. The pricing structure has remained consistent with the product and customer service is easily the best I've encountered as a professional and an entrepreneur. Kudos to UniTel Voice for making great customer service a priority. Special shout out to [sensitive content hidden] for his professionalism, patience, and great personality while assisting me with a recent technical issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Exceptional customer service, and a commitment to ensuring that customers receive the best version of their product. #### Cons The system comes with glitches from time to time. However, support at UniTel Voice acts promptly to fix any issues. #### Reasons for choosing Unitel Voice My initial reason for choosing UniTel Voice was the pricing structure. However, once I spoke with a representative, I quickly understood that customer service would be the selling point. --- ### Virtual Ease / Seconds Countdown will Lead to Virtual Perfection - Overall rating: 4/5 - Reviewer: Timothy C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has been very responsive, knowledgeable and pleasant to help in all aspects of setting up our Unitel virtual business lines. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that we can have multiple mailboxes and voice messages is a huge plus and that calls and messages can be checked anywhere and seen on all extensions is a bonus. #### Cons The pause is too long after the voicemail box prompts are pressed, about 4 seconds which sounds like the call may have been dropped. I appreciate that [sensitive content hidden] were industrious and worked to find a way to get it down to 3-4 seconds from the original 6 second pause. I have requested that they suggest to the owners/developers or powers that be that there has to be a way to remedy this as most hard wired company voicemails go directly to the message once the prompt is pressed. There has to be a way and I'm sure they will figure it out - virtually as they have been very responsive in each instance to take action. --- ### Happy Customer! - Overall rating: 5/5 - Reviewer: Anita S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I recently signed up with UniTel Voice and I couldn't be happier. The price, communication & professionalism with your team has been excellent. I am so happy to have found UniTel and look forward to using the service for a long time. It's nice to know there are still companies out there that show appreciation and care for their customers. Great Job! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how easy it was to connect with UniTel from start to finish, PLUS the variety of features they offer were perfect for me. Price was also a winning factor, not to mention the helpful & professional communication from their Customer Service Dept. All around great company! #### Cons I have no complaints! My experience with UniTel has literally been flawless. #### Reasons for switching to Unitel Voice Price was much better and it was super easy to make the switch, which meant a lot. --- ### Great Team! - Overall rating: 5/5 - Reviewer: Sonja H. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I have a great experience, any time I call for support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service is the best! They are quick and exact! #### Cons I have no Cons with Unitel Voice. I wish I had learned of them earlier. --- ### Very Helpful - Overall rating: 5/5 - Reviewer: LaSonya C. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Great!!!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the help that I received from a female support staff earlier in the day and later I talked to the other rep. They both were very patient and helped me resolve my issue in no time flat. They both were very knowledgeable I can't remember the female name but if the companies supervisor wants to look it up they both were very professional and I pray that hopefully as my business grows that I am able to hire people like the two I spoke to today. It gives me great hope. #### Cons Learning the software on your own is very intimidating ans slightly difficult. #### Vendor response Hi LaSonya, We just saw your review and wanted to let you know how much we appreciate you for taking the time to share your experience here on Capterra. We're always working to improve our customer experience so thank you so much for your feedback and, of course, thank you for being our valued customer! - Your friends at UniTel Voice Replied January 2020 --- ### Great Business Phone System - Overall rating: 5/5 - Reviewer: Ahmad H. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Excellent customer service. Our rep is the best. Good people ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use software, everyone in office can use it. #### Cons So far, all is good. No issue.Thank you Unitel ! #### Vendor response Ahmad, thanks so much for taking the time to review us on Capterra. We really appreciate the kind words and your business. On behalf of the whole team here at UniTel Voice, Thank you! Replied October 2018 --- ### UniTel Voice Virtual Phone System review - Overall rating: 2/5 - Reviewer: Adrianna B. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Basic features at an affordable price but they keep charging me after canceling. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Pricing for basic features & number availability #### Cons They keep charging me after requesting to cancel. #### Vendor response Hi Adrianna, On behalf of our whole team here at UniTel Voice, we want to apologize for dropping the ball and not canceling your account back in January when you spoke to us about updating your credit card. There's nothing more irritating than being charged after you think you've canceled a service. When I saw your review I contacted our support team leader to see what happened. For some reason, we had no record of the request to cancel. We¿re looking into where this communication broke down to avoid similar events with other customers. I saw that when you called to let us know we screwed up, our support team corrected the mistake and refunded your card. If there¿s anything else we can do to remedy the situation, please contact me directly at gregr[at]unitelvoice.com and I¿ll make sure we take care of it. We truly appreciate your feedback so we can work to improve our process. Sorry for the inconvenience. Sincerely, Greg Roth UniTel Voice Replied March 2019 --- ### Transitioning our service to UniTel Voice was fast and easy. - Overall rating: 5/5 - Reviewer: Cary M. - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is intuitive and easy to use. After our initial setup, One of the rep took the time to review everything with us to make sure we were good to go. #### Cons May want to consider allowing customized extensions for both departments and employees. This would facilitate an even smoother transition for customers wanting to switch to your service but not wanting to reprint business cards, sales literature, etc. #### Vendor response Hi Cary, just wanted to send you a quick not to say thank you so much for taking the time to give us a review. We just shared it with our whole team and gave Frank a shout-out. Happy customers mean the world to us -- thanks for making our day! Replied June 2018 --- ### Customer service is great and responsive. - Overall rating: 5/5 - Reviewer: Lawrence F. - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything, I like how I can run my business and have an professional office like system from my phone. #### Cons However, there isn't a Texting feature as of yet. Also, I can't effortlessly scroll thru my existing numbers and outbound call on the fly,, via my phone. #### Vendor response Hi Lawrence, we've shared your review with our support and product teams. Thank you so much for taking the time to review us and give us your feedback -- it's very helpful and appreciated! Replied July 2018 --- ### GREAT EXPERIENCE - Overall rating: 5/5 - Reviewer: Angie K. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Speedy service! Great customer service! My rep is wonderful! Super efficient! Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Professional and easy to use! Highly recommend! #### Cons No cons to discuss at this current time. #### Vendor response Angie, thanks so much for taking the time to give us a review on Capterra. We shared your feedback with our whole team and gave our support rep Frank a special shout out for you. It means the world to us that you feel we're doing a good job - thanks again from everyone here at UniTel Voice! :) Replied December 2018 --- ### [sensitive content hidden] in customer service went above and beyond - Overall rating: 5/5 - Reviewer: Antonia C. - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered A++ so far. Looking forward to using the service for my business! Love all the additional features you can get to up your business phone game! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I had read their customer support was legendary but [sensitive content hidden] really proved it! I had been putting off setting up my account for months so I wrote in and got an appointment. About two hours prior I thought I'd better set up the app on my phone to make the setup easier. I was very lucky to get [sensitive content hidden] , who saw I was having trouble with the bot and stepped in live. He ended up answering all of my questions, was able to add a few services I wanted and even helped with the recording, etc. It's one thing to get an invoice every month and another to be able to associate it with a company that really provides great, human, customer support. These days you can't get anyone to help but Unitel recognizes people will pay for good service and good customer service creates a loyal following. Thanks Unitel for having people like [sensitive content hidden] on staff to help with patient, friendly, knowledgeable advice and technical skill. Can you tell, I'm a big fan of [sensitive content hidden] (and no, never met him before) #### Cons Nothing so far. My reticence to contact them for help was my own issue as I thought it best to wait close to launch. Love that they have a phone app and computer desktop app too! --- ### SPLENDID SERVICE! - Overall rating: 5/5 - Reviewer: Tatyana G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The Unitel Voice platform is not complex. The entire system is easy to use, and my experience was absolutely seamless. I like that my entire team can use it and I can manage our day to day operations without having any issues. Thanks Unitel!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely LOVED my experience at Unitel. [sensitive content hidden], helped get me set up and I enjoyed working with him thoroughly. He was very attentive to my needs and jumped right in and got the ball rolling! He listened to my wants, recommended things I hadn’t thought of. I love the DND feature that he taught me how to use. #### Cons Nothing. Great value so far from what I can tell. We are just beginning, so I’ll come back and update after about a month of using the Unitel Voice Service. #### Reasons for choosing Unitel Voice I asked the Holy Spirit and He advised me to use Unitel, it’s a better price point, I can speak to a human, and the value is great too. #### Reasons for switching to Unitel Voice I prefer human customer support over robots and automatic support. I don’t want to have to send in an email or chat, I want direct communication when I have an issue. It was frustrating, irritating, and inconvenient being a paying customer with Google Voice. --- ### Hands down the best system I've ever tried - Overall rating: 5/5 - Reviewer: Howard G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic. Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Ooma for several years. Recently their Telo device stopped connecting to my internet service, and tech support was unable to determine what the issue was. Tried the GoDaddy phone service, which also had some bugs. Finally came across Unitel, and what a pleasure. Everything works as I hoped and more. The faxing ability will save me an additional $100 annual fee I currently pay to a stand alone fax service. So far, anytime I've had a question, Unitel's reps have been there to quickly answer and resolve any and all issues. Very pleased with their service. Highly recommend. #### Cons Being a little technology illiterate, I was somewhat confused when initially setting the system up, but a combination of trial and error and tech support resolved all issues. #### Reasons for choosing Unitel Voice System was "bug" free, and great support #### Reasons for switching to Unitel Voice The Ooma Telo device stopped connecting to my internet. Tech support could not resolve the problem ## More reviews [Next reviews](https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/?page=2) --- Unitel Voice Reviews, Pros and Cons - 2026 Software Advice