I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.

I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments.

I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface.

I will never recommend unitel to anyone.

I'm interested in Unitel because Very good in this price range & a lot of features, so I've purchased this application for our team.

account activation failed, our team tried several calls for a/c validation process, the support team was not ready for activation & rude behavior/ we've provided all required info still saying silly reasons for rejection. insane !!!!!

The cost was much less than our previous provider and UniTel has as many or more features and has more responsive customer service.

Haven't found anything yet that I least like about UniTel.

Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone

Nothing is useful on this organisation do not use this product and get stuck in the situations

Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone

Ease of use, quality of product, and great staff.

Nothing to say here. Our experience with UniTel has been 100% positive.

They also manually charged my credit card without my authorization. I'm in the middle of reporting this and uploading supporting docs to relevant authorities. They refused to refund the transaction and first discuss the amount due, since I had already paid $16.15 the day before. As such, I requested that they close and cancel my account, to which they said they have to send me a confirmation email me first. This was fine, but to manually run my credit card for an amount the left acredit on my account, they did not email me first to authorize! Unacceptable.

None if they card your CC without authorization.

Terrible customer service and business practices. As well as improper use of customer payment information.

Very user-friendly system, excellent and caring customer support, and a great cost-effective solution that fit our needs. I really appreciate the complimentary professional messages too.

This is not a problem with UniTel. I did have some challenges recording my personal voicemail message since I am on a mac. I ended up downloading a voice recording app and recorded my message but then realized the file needed to be a mp3 file. So then I found an online converter which converted my file over to the right format. I was able to solve the problem but it just took a couple of additional steps.

I recently signed up with UniTel Voice and I couldn't be happier. The price, communication & professionalism with your team has been excellent. I am so happy to have found UniTel and look forward to using the service for a long time. It's nice to know there are still companies out there that show appreciation and care for their customers. Great Job!

I loved how easy it was to connect with UniTel from start to finish, PLUS the variety of features they offer were perfect for me. Price was also a winning factor, not to mention the helpful & professional communication from their Customer Service Dept. All around great company!

I have no complaints! My experience with UniTel has literally been flawless.

Excellent customer service. Our rep is the best. Good people !

Easy to use software, everyone in office can use it.

So far, all is good. No issue.Thank you Unitel !

Competitively priced. Their support is really good.

Some of the interfaces are not as intuitive as they could be.

I have a great experience, any time I call for support.

Customer Service is the best! They are quick and exact!

I have no Cons with Unitel Voice. I wish I had learned of them earlier.

Describe my over all experience? Describe your over all experience with going the the gas station.

It does what I'm paying it to do, receive calls.

The slow Interface. they need to spend money on their side to make their own system faster. Or, at least make the missed calls page the home page. Because, isn't that what we're doing, taking calls?

Very happy. I like that the staff are customer-focused.

It does what it says it is going to do. For our purposes, it is very customizable and the staff are very conscious about putting the customer first.

Like anything, it takes some getting used to, but once you figure it out, it's quite useful. There are still functionalities we are learning about.

UniTel Voice has taken my business to a whole new level in terms of phone-based support.

UniTel Voice provides professional-grade virtual PBX tools at an affordable price.

I wish that I could also text customers using my UniTel Voice account.

I love UniTel Voice. All of their features from their auto attendant to their extensions are amazing. We handle a lot of phone calls every day and this system is making it all possible! Both us and our customers love it! Thank you UniTel Voice!!

I love how easy it was to set it up and have it running, the quality of the system and the many unique features and options available.

I have no complaints about this software. Learning it was a breeze, even for a beginner as myself, and whenever I had any questions their support team was right by my side to help me. And to be able to speak with a real person and not to a call center meant everything to us!

Awsome! Fast Service! Customer Since 2011

My customer can call just one number to connect with any of our 6 locations

Nothing to complain. easy to work. fast service

Great!!!!!

I love the help that I received from a female support staff earlier in the day and later I talked to the other rep. They both were very patient and helped me resolve my issue in no time flat. They both were very knowledgeable I can't remember the female name but if the companies supervisor wants to look it up they both were very professional and I pray that hopefully as my business grows that I am able to hire people like the two I spoke to today. It gives me great hope.

Learning the software on your own is very intimidating ans slightly difficult.

Great. Has been very little effort to get started and use.

The fact that it just works and works well. Really like the professional voice greetings. It is simple to use and has all the features we were looking for.

Have not found any cons yet. I think that is the reason that I took the time to write this review, which I rarely do. It's nice to have one thing just work and do what it's supposed to with helpful support people.

I used this to get an 800 number for my business and it enabled me to place and received calls through an app on my phone.

UniTel Voice was very easy to set up and allowed me to have one free professional voice recording. Customer service was very good and the price was reasonable.

I don't have anything negative to say about this product.

I could literally be in another country and still take/make calls as if I were in my office. The software was extremely easy to use and allowed me to be accessible to clients without having to give them my cell number.

Absolutely nothing. I highly recommend this software. It is easy to use and the people I call or who call me have no idea that I am not on my office phone.

Software is intuitive and easy to use. After our initial setup, One of the rep took the time to review everything with us to make sure we were good to go.

May want to consider allowing customized extensions for both departments and employees. This would facilitate an even smoother transition for customers wanting to switch to your service but not wanting to reprint business cards, sales literature, etc.

Basic features at an affordable price but they keep charging me after canceling.

Pricing for basic features & number availability

They keep charging me after requesting to cancel.

Service ultra rapide, on envoie un message et règle le petit problème immédiatement

Trop d’option à faire pour répondre à l’appel! Press 1 to answer, and again press 1 to answers

Excellent.

Service, and quick results. Simplistic. Voice recording by a pro.

N/A. No negatives. Very satisfied this far.

Everything, I like how I can run my business and have an professional office like system from my phone.

However, there isn't a Texting feature as of yet. Also, I can't effortlessly scroll thru my existing numbers and outbound call on the fly,, via my phone.