# Unitel Voice Software Reviews, Demo & Pricing - 2026 > Review of Unitel Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/unitel-voice-profile --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / Unitel Voice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/unitel-voice-profile/alternatives/) # Unitel Voice 2026: Benefits, Features & Pricing Wondering if Unitel Voice is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Unitel Voice 4.6 [(65)](https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/) Pricing Starting at $9.99 per month ### About Unitel Voice Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support Unitel Voice enables startups and small businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing home, office, or cell phone. Unitel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers. Key features of Unitel include call recording, call transferring, SIP trunks, virtual auto attendant, audio conference bridge, call logs, unlimited call handling, call blasting, call announcement, on-hold music, and call blocking. Wondering if Unitel Voice is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## Unitel Voice User Interface ## Popular Unitel Voice Alternatives Main Product Unitel Voice 4.6 [(65)](https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.59Value for money - 4.68Customer support - 4.48Functionality Pricing Starting at $9.99 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(337)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.61Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(465)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.10Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1203)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## Unitel Voice Pricing and Plans Starting price: $9.99 per month Free Trial Free Version Start-Up $9.99 flat rate, per month Plan includes: - 1 Number - 3 Users Included Unlimited $24.99 flat rate, per month Plan includes: - 1 Number - Unlimited Mins - Unlimited Users Office $29.99 flat rate, per month Plan includes: - 1 Number - 3 Users Included\* - Unlimited Mins Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Unitel Voice Features - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of Unitel Voice Activity Dashboard Call Center Management Call Conferencing Caller ID Call Reporting Call Screening Call Tracking Call Transfer Collaboration Tools Communication Management Conferencing Employee Directory Fax Management IVR On-Demand Recording Real-Time Reporting Ring Groups Role-Based Permissions SIP Trunking SMS Messaging Video Conferencing Virtual Extensions Voice Mail Voicemail Transcription VoIP Connection ## Unitel Voice User Reviews Overall Rating 4.6 Ratings Breakdown 5 75% 4 17% 3 0% 2 3% 1 5% Secondary Ratings Ease of Use 4.4 Value for money 4.6 Customer support 4.7 Functionality 4.5 Shawn B. Verified reviewer Retail Self-Employed Used daily for less than 2 years Review source Reviewed May 2019 The best phone service for your business! 5 I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments. Cons: I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface. Vendor Response Hi Shawn, Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra. We're sorry for not responding sooner, we must have missed our notification. On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business! - Your friends at UniTel Voice Replied July 2019 Read More TM Tiffany M. Verified reviewer Professional Training & Coaching Self-Employed Used daily for less than 6 months Review source Reviewed May 2025 Aside from the product and service itself, the best thing about Unitel is its people! 5 Outstanding genuine, professional customer service with Unitel - and all set up within 24-48 hours too! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Unitel offers high quality voice service products with next level customer support. It was simpler than I thought - I chose the toll free number offering that worked best for my online business and was prompted to schedule a call to set up my online account and personalized professional voicemail message. My set up call lasted about 15-30 minutes and wasn't rushed or corporate sterile. \[sensitive content hidden\] was amazing - kind, compassionate, extremely knowledgeable and has a great sense of humor (which is something that I value in customer service). He walked me through their clean, straightforward platform and provided some pearls of wisdom that I hadn't considered - totally valuable. I also appreciate that I can reconnect with \[sensitive content hidden\] in the future for any questions or issues. Being able to reach out the the same person that helped me with setup means Unitel values and stands behind personalized customer service. \[sensitive content hidden\] authenticity and genuine interest in me succeeding with my new business was a bonus that I hadn't expected but warmly welcomed. So, aside from the voice service, mobile app, and dashboard experience, the best thing about Unitel is its people - for sure. Cons: There are no cons to the Unitel voice service - especially since they walk you through the process on a setup call. Reasons for choosing Unitel Voice Best package that had everything for the lowest price with the best customer service - not a hard decision once I was aware of the differences. Read More AG Alka G. Verified reviewer Education Management 2-10 employees Used daily for more than 2 years Review source Reviewed June 2024 How can Unitel be better 2 Ratings Breakdown 2 Ease of use 2 Value for money 5 Customer support 3 Functionality Pros: Customer Service only. Customer Service Only Cons: App is very bad. Does not connect to incoming calls, call drops frequently. App glitch, desktop version too slow to load Read More AS Abby S. Verified reviewer Professional Training & Coaching Self-Employed Used daily for less than 6 months Review source Reviewed July 2025 Affordable and easy to use. 5 Very happy I made the switch. I don't need a lot for my one-person business, and the price is very reasonable compared to other providers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Pricing for a very small business. Ease of porting number, and it started working immediately with no setup. Unitel pushed for an onboarding call, which was incredibly helpful. Cons: Haven't found anything in my first month. It's been a painless transition and has saved me a ton of money. Reasons for switching to Unitel Voice The pricing was a lot better. I'm a very small business and was paying over $40 a month for the lowest tier of service. Read More RA Ruben A. Verified reviewer Financial Services 2-10 employees Used daily for less than 2 years Review source Reviewed September 2024 Great customer service 5 Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved! Amazing!!! The reps name was \[sensitive content hidden\] and she deserves the highest rating available… Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer service is superb, and a very easy to operate system. Cons: Can’t think of any reason not to use them… Reasons for choosing Unitel Voice They made it very easy to choose. Their ads were easy to understand, and set up was a breeze Read More LG Latricia G. Verified reviewer Retail Self-Employed Used weekly for less than 12 months Review source Reviewed August 2024 I Love it! 5 Overall my experience has been great. Whenever I have an issue they are quick to resolve it and also offer suggestions that I have found to be quite helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the convenience of the app and that I can separate personal and business calls as well as have a separate ring tone for business calls. Cons: I think the inbox page can be streamlined a bit. The filter section above the actual voicemail section is cumbersome. I would prefer to see my actual voicemail messages first and then filter. Reasons for switching to Unitel Voice The connection was not very good and sometimes the call would drop which is not good when trying to conduct business. Also, I did not like that the Google voice had to be announced when someone wanted to leave a voicemail. It made my business sound unprofessional in my opinion. Read More SB Susan B. Verified reviewer Retail Self-Employed Used daily for less than 6 months Review source Reviewed May 2024 Unitel, the Perfect Choice 5 The customer service has been exceptional! The staff took time to listen to my needs and found the right solutions. I received ongoing communication while my 800 number was being transferred from the old company to UniTel. I also liked the follow-up call and the "tutorial" to make certain everything was set up correctly. I appreciated the great personal service! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Having my company's 800 number on my cell phone is a winner. Since I downsized my company in 2015 I am running my company without employees. Previously the 800 number was on my home's landline. I knew there had to be a solution to having it switched to a mobile phone. I did my homework and found UniTel! In fact a few weeks ago I was in NYC for a short vacation, and worked out an issue for a customer on a ferry in the East River. UniTel has given me the freedom to be anywhere. Cons: Actually, nothing so far. All of my needs have been met. Reasons for switching to Unitel Voice Century/Link did not have the capabilities of moving my 800 line to a mobile phone. At times I also had issues connecting with the right person for customer service. Read More RM Ramsey M. Verified reviewer Entertainment Self-Employed Used weekly for less than 6 months Review source Reviewed June 2024 Unitel is great'ish 4 So far I'm pleased with the customer service and the online Dashboard. My only issue is with texting. This might be a make or break issue in the near future because most of my clients would rather text before calling. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: I love that UniTel has an intuitive Online Dashboard and App! Cons: What I feel is a huge con is the fact that you can't text anyone directly via the app. This is an issue because a huge percentile of people use text before they decide to make a call. Reasons for choosing Unitel Voice Because of the pricing and ratings I found online. Read More JS Joe S. Verified reviewer Financial Services Self-Employed Used daily for less than 6 months Review source Reviewed May 2024 Great Customer Service! 5 Very happy so far. Have recommended to others. Really like that if I need help I can reach a live person right away and have a conversation that I can understand. They are both technical but can communicate in a way that a non-tech person like me can understand. Glad customer service not outsourced. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Unbelievable customer service, easy to reach, easy to speak with, great at helping. Cons: Struggling a bit with implementation to meet my specific desires. Reasons for switching to Unitel Voice AT&T wanted to force us to change our landline to fiber optics. We resisted and AT&T slammed us with huge charges and made it difficult to move, I'll never buy another AT&T product. Our 800# was through another carrier. We were very happy with them, but that carrier was sold to another company and they discontinued our type of product. Read More MA Meenakshi A. Verified reviewer Medical Practice Self-Employed Used daily for less than 2 years Review source Reviewed January 2025 Great experience 5 I wanted to take a moment to commend one of your agents, \[sensitive content hidden\] for the excellent service I received during my recent interaction with her. From the very beginning, \[sensitive content hidden\] was professional, courteous, and attentive to my needs. She took the time to clearly explain the options available to me, answered all my questions with patience, and resolved my issues efficiently. I truly appreciated how \[sensitive content hidden\] went above and beyond to ensure I was satisfied with the outcome. It is rare to come across such dedicated and knowledgeable customer service, and I wanted to make sure her efforts were recognized. This level of service has only strengthened my confidence in Unitel. Thank you for providing such excellent support! Meenakshi Aggarwal Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 4 Functionality Read More Showing 1 - 10 of 65 Reviews [See All Reviews](https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/) ## Unitel Voice Popular Comparisons [Ringover vs Unitel Voice](https://www.softwareadvice.com/voip/ringover-profile/vs/unitel-voice/)[800.com vs Unitel Voice](https://www.softwareadvice.com/voip/800-com-profile/vs/unitel-voice/)[Nextiva vs Unitel Voice](https://www.softwareadvice.com/compare/2683-Nextiva/vs/52665-unitel-voice/)[Dialpad vs Unitel Voice](https://www.softwareadvice.com/voip/dialpad-profile/vs/unitel-voice/)[GoTo Connect vs Unitel Voice](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/52665-unitel-voice/) [Compare All Alternatives](https://www.softwareadvice.com/voip/unitel-voice-profile/alternatives/) ## Other Top Recommended Business Phone Systems Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1203) Recently recommended **16** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **10** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **5** times [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** (325) Recently recommended **4** times Stuck Between Options? 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