UniTel Voice

RATING:

4.5

(35)

About UniTel Voice

Unitel is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support Unitel enables startups and small businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing home, office, or cell phone. Unitel stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers. ...

UniTel Voice Pricing

It is also available at $29.99/mo and $49.99/mo with additional features.

Starting price: 

$12.99 per month

Free trial: 

Not Available

Free version: 

Not Available

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UniTel Voice Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for UniTel Voice

1 - 5 of 35 Reviews

User Profile

Shawn

Verified reviewer

Retail, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

The best phone service for your business!

I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.

PROS

I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments.

CONS

I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface.

Vendor Response

Hi Shawn, Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra. We're sorry for not responding sooner, we must have missed our notification. On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business! - Your friends at UniTel Voice

Replied July 2019

Rahman

Computer Software, 51-200 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2021

Very bad experiance from support team

I will never recommend unitel to anyone.

PROS

I'm interested in Unitel because Very good in this price range & a lot of features, so I've purchased this application for our team.

CONS

account activation failed, our team tried several calls for a/c validation process, the support team was not ready for activation & rude behavior/ we've provided all required info still saying silly reasons for rejection. insane !!!!!

Reason for choosing UniTel Voice

Budget friendly

Reasons for switching to UniTel Voice

Excellent Customer support & Easy User Interface

Carter

Business Supplies and Equipment, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Amazing experience.

PROS

Frank! Setup was a breeze, FAR better customer service experience than the other 3 brands I’ve tried. I am SO happy I finally found my people!

CONS

Nothing - no negative thing to say whatsoever.

User Profile

Aakarsh

Verified reviewer

Airlines/Aviation, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2022

Don't use the pathetic service

Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone

PROS

Nothing is useful on this organisation do not use this product and get stuck in the situations

CONS

Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone

Brad

Insurance, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Full-featured, affordable option for small business

PROS

The cost was much less than our previous provider and UniTel has as many or more features and has more responsive customer service.

CONS

Haven't found anything yet that I least like about UniTel.