About UniTel Voice

UniTel Voice is a web-based virtual business phone system for small businesses, medium-sized businesses, nonprofit organizations and freelancers. The private branch exchange (PBX) empowers entrepreneurs to operate and grow their businesses from anywhere through the complete communication solution. It enables businesses to look and sound like fortune 500 companies by adding a toll-free business number to the existing home, office or cell phone.

UniTel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers. Key features of UniTel Voice include call recording, call transferring, SIP trunks, virtual auto atten...


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Supported Operating System(s):

Web browser (OS agnostic)

23 Reviews of UniTel Voice

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(5)

5

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

May 2019

User Profile Picture

Shawn from Self-employed

Verified Reviewer

Company Size: 1 employee

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

The best phone service for your business!

I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.

Pros

I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments.

Cons

I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface.

Response from UniTel Voice

Replied July 2019

Hi Shawn, Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra. We're sorry for not responding sooner, we must have missed our notification. On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business! - Your friends at UniTel Voice

July 2021

Rahman from Forefront

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

July 2021

Very bad experiance from support team

I will never recommend unitel to anyone.

Pros

I'm interested in Unitel because Very good in this price range & a lot of features, so I've purchased this application for our team.

Cons

account activation failed, our team tried several calls for a/c validation process, the support team was not ready for activation & rude behavior/ we've provided all required info still saying silly reasons for rejection. insane !!!!!

Reasons for Choosing UniTel Voice

Budget friendly

Reasons for Switching to UniTel Voice

Excellent Customer support & Easy User Interface

February 2020

Nicole from Document Scanning Solutions LLC

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Excellent product and fit our needs perfectly!

Pros

Very user-friendly system, excellent and caring customer support, and a great cost-effective solution that fit our needs. I really appreciate the complimentary professional messages too.

Cons

This is not a problem with UniTel. I did have some challenges recording my personal voicemail message since I am on a mac. I ended up downloading a voice recording app and recorded my message but then realized the file needed to be a mp3 file. So then I found an online converter which converted my file over to the right format. I was able to solve the problem but it just took a couple of additional steps.

Response from UniTel Voice

Replied February 2020

Hi Nicole, Thank you so much for taking the time to share your experience here on Capterra. We posted your review on our internal message board and it brightened everyone's day. We also went over your feedback again during our daily company-wide customer-focus meeting and want you to know our product team is working with Apple to try and make that easier. You shouldn't have to jump through hoops. We really appreciate your business and can't thank you enough for your support! - Your friends at UniTel Voice

July 2021

Jon Paul from OMNI Plumbing

Company Size: 1 employee

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

July 2021

Slow interface

Describe my over all experience? Describe your over all experience with going the the gas station.

Pros

It does what I'm paying it to do, receive calls.

Cons

The slow Interface. they need to spend money on their side to make their own system faster. Or, at least make the missed calls page the home page. Because, isn't that what we're doing, taking calls?

March 2019

Adrianna from Freelance

Company Size: 1 employee

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

2.0

March 2019

UniTel Voice Virtual Phone System review

Basic features at an affordable price but they keep charging me after canceling.

Pros

Pricing for basic features & number availability

Cons

They keep charging me after requesting to cancel.

Response from UniTel Voice

Replied March 2019

Hi Adrianna, On behalf of our whole team here at UniTel Voice, we want to apologize for dropping the ball and not canceling your account back in January when you spoke to us about updating your credit card. There's nothing more irritating than being charged after you think you've canceled a service. When I saw your review I contacted our support team leader to see what happened. For some reason, we had no record of the request to cancel. We¿re looking into where this communication broke down to avoid similar events with other customers. I saw that when you called to let us know we screwed up, our support team corrected the mistake and refunded your card. If there¿s anything else we can do to remedy the situation, please contact me directly at gregr[at]unitelvoice.com and I¿ll make sure we take care of it. We truly appreciate your feedback so we can work to improve our process. Sorry for the inconvenience. Sincerely, Greg Roth UniTel Voice