UniTel Voice

RATING:

4.50

(24)

About UniTel Voice

UniTel Voice is a web-based virtual business phone system for small businesses, medium-sized businesses, nonprofit organizations and freelancers. The private branch exchange (PBX) empowers entrepreneurs to operate and grow their businesses from anywhere through the complete communication solution. It enables businesses to look and sound like fortune 500 companies by adding a toll-free business number to the existing home, office or cell phone. UniTel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers. Key features of UniTel Voice include call recording, call transferring, SIP trunks, virtual auto attendant, au...

UniTel Voice Pricing

It is also available at $29.99/mo and $49.99/mo with additional features.

Starting price: 

$9.99 per month

Free trial: 

Not Available

Free version: 

Not Available

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UniTel Voice Reviews

Overall Rating

4.50

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for UniTel Voice

1 - 5 of 25 Reviews

User Profile

Shawn

Verified reviewer

Retail, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

The best phone service for your business!

I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.

PROS

I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments.

CONS

I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface.

Vendor Response

Hi Shawn, Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra. We're sorry for not responding sooner, we must have missed our notification. On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business! - Your friends at UniTel Voice

Replied July 2019

Rahman

Computer Software, 51-200 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2021

Very bad experiance from support team

I will never recommend unitel to anyone.

PROS

I'm interested in Unitel because Very good in this price range & a lot of features, so I've purchased this application for our team.

CONS

account activation failed, our team tried several calls for a/c validation process, the support team was not ready for activation & rude behavior/ we've provided all required info still saying silly reasons for rejection. insane !!!!!

Reason for choosing UniTel Voice

Budget friendly

Reasons for switching to UniTel Voice

Excellent Customer support & Easy User Interface

Anita

Mental Health Care, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Happy Customer!

I recently signed up with UniTel Voice and I couldn't be happier. The price, communication & professionalism with your team has been excellent. I am so happy to have found UniTel and look forward to using the service for a long time. It's nice to know there are still companies out there that show appreciation and care for their customers. Great Job!

PROS

I loved how easy it was to connect with UniTel from start to finish, PLUS the variety of features they offer were perfect for me. Price was also a winning factor, not to mention the helpful & professional communication from their Customer Service Dept. All around great company!

CONS

I have no complaints! My experience with UniTel has literally been flawless.

Reasons for switching to UniTel Voice

Price was much better and it was super easy to make the switch, which meant a lot.

Aakarsh

Verified reviewer

Airlines/Aviation, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2022

Don't use the pathetic service

Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone

PROS

Nothing is useful on this organisation do not use this product and get stuck in the situations

CONS

Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone

Jon Paul

Construction, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Slow interface

Describe my over all experience? Describe your over all experience with going the the gas station.

PROS

It does what I'm paying it to do, receive calls.

CONS

The slow Interface. they need to spend money on their side to make their own system faster. Or, at least make the missed calls page the home page. Because, isn't that what we're doing, taking calls?

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