SpitFire vs UniTel Voice

RATING:

4.5

(22)

SpitFire has 22 reviews and a rating of 4.55 / 5 stars vs UniTel Voice which has 39 reviews and a rating of 4.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (22)
4.5 (39)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
August 17, 2022
June 13, 2024
Pros/Cons
  • Pros

  • Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
  • Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
  • Cons

  • The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
  • Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Read all user reviews
  • Pros

  • Really like the professional voice greetings. It is simple to use and has all the features we were looking for.
  • Pricing for basic features & number availability.
  • Cons

  • They keep charging me after requesting to cancel.
  • Some of the settings are a bit challenging to set up at first; however, the customer service was exceptional- and anything that I had trouble with they were able to advise me OR handle it themselves.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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2 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos