About Cisco Jabber

Cisco Jabber is a unified communication software solution designed to facilitate the collaboration and communication needs of any business. With Jabber, users are able to utilize video and voice conferencing, messaging, and screen sharing capabilities on any mobile device such as iPhone or Ipad to work anytime, anywhere. Jabber include instant messaging, voice calls, video calls, voice messaging, desktop sharing, an XMPP client and more.

Jabber offers additional features such as multilingual support, an integrated Cisco phone line and Cisco unified communications manager integration for manageable call control and session management. Jabber also includes bot framework to help businesses automatically send and receive messages, handle active chats and a...


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Supported Operating System(s):

1,046 Reviews of Cisco Jabber

Average User Ratings

Overall

4.3 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(486)

486

4 stars

(427)

427

3 stars

(122)

122

2 stars

(17)

17

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1046 results

September 2019

User Profile Picture

Javier from BVS Technology Solutions

Verified Reviewer

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

The best unified communications application

My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Pros

Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Cons

There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

Reasons for Switching to Cisco Jabber

The change from Skype for Business to Jabber has been made due to the degree of integration that Jabber has with all the video conferencing solution and access to the PSTN that we have.

February 2021

Satya from Berkley Insurance Company

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Awesome Chatting tool

Intra business Communication. Its pretty nice software to have group chat and discussions which is good for Team collaboration. Individual Call and screen sharing facility is pretty good.

Pros

The Best thing is its easily Integrated with Microsoft Outlook. If you are in a meeting then automatically in Jabber the status shows "in a Meeting". If you are presenting then same the status will show presenting. IN that way the other person can know ur status and accordingly they will not disturb you. Also it is available on the mobile phone easily as it is very light weight and it doesn't require corporate Network at all. It will have features like Screen share and call via the tool is pretty nice.

Cons

The Feature to keep the backup the messages automatically is lacking here. You have to manually store the messages if you have to store. It will not automatically store. If you forget then the whole message history is gone. Also in Group chat we can't make a group call. Only we can share screen in the Group.

Reasons for Choosing Cisco Jabber

Integration with Microsoft outlook and Group Chat features available in Jabber.

Reasons for Switching to Cisco Jabber

Sametime doesn't have integration capability with Outlook.

November 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

November 2021

IT delivers on the needs.

I think it is a decent IM tool. I think the brand new Webex app has improved a lot both the UI and features. I believe Cisco made a smart move from Jabber to Webex app.

Pros

I believe Jabber delivers on the core use-cases or typical features Users require in regards to internal corporate chat (find people, chat, group chat, etc).

Cons

I think its user friendliness needed improvement. The mobile app was not very nice to use indeed.

Reasons for Choosing Cisco Jabber

Strategy to go Cisco for IP telephony & chat integration.

Reasons for Switching to Cisco Jabber

Strategic decision.

June 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

June 2020

Improvement needed

It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.

Pros

Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.

Cons

While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps. My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.

September 2021

User Profile Picture

Jeremy from Self

Verified Reviewer

Company Size: 1 employee

Industry: Writing and Editing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Call Your Friends without a Phone. Just Make Sure Your Microphone is Plugged in First.

So, I use Cisco Jabber for work only, and only when I need to keep my private number private. Because I have a service-oriented job based on appointments, I have to protect my personal space. So, clients don’t get to call me at 2am for a punctuation question. They need an appointment first. But they also need a call from me when they’re late for their appointment. How do I call them without using my phone? Cisco Jabber. Now, this doesn’t mean they won’t call the Cisco number back when they miss my call. They do sometimes. But I don’t hear that call. Why? Because they’re calling the Cisco number, not my number. My phone stays quiet, just the way I prefer it (but I still get the email alert that they tried calling me back). There may be other uses where the Jabber user might want the client to call him back, but that’s not my use case. My use case is hands-free, computer speaker and microphone communication, with privacy controls that keeps people from contacting me at odd hours. What’s not to like about that? As far as video features go, I don’t have access to them. This probably helps with cost management (I assume, even though I’m not the one paying for it). If I did, I’d use the same way I use the audio features. I’d just show my face more.

Pros

(About audio conferencing features only—I don’t have access to video features.) In an age when our smartphones do everything but call our friends, family, or clients, it’s refreshing to have a desktop app that can make calls in the smartphone’s place. It seems appropriate in a time when we’re all worried about the robots rising and taking over the world. Why not transfer the functionality of a telephone to the same computer where we program those world-dominating robots? It’s practical. Cisco Jabber takes the classic idea of making calls with a phone and puts it in the same place where we spend most of our worktime. This frees up desk space, as well as keeps the smartphone available for what it was invented to do: take Instagram photos. Not to mention, because it has its own number, it makes it easier to contact clients without having to give them your personal phone number. Need to make a call, but you don’t want to share your home phone? Cisco Jabber makes that easy. And best of all, because you call through your computer, all you need is a microphone to speak and speakers to listen, and you never have to pick up the phone at all. If you hate having sweaty ears, then Cisco Jabber is your app of choice. Note: Because I have access to phone features only, and Cisco Jabber has more available that I can’t use, I can see where it may also be a pro for business owners that Cisco apparently allows custom features availability for users, depending on roles.

Cons

As far as I know, there’s no way to receive a call, and this can be an issue if you end up playing phone tag. (Note: I use a work account, and my configuration may be the reason for this, so I don’t want to claim with absolution that Cisco Jabber doesn’t alert users of an incoming call. I just know that my account doesn’t receive alerts of incoming calls. That may differ with other users. I do, however, get email alerts that someone tried to call, and I also have a voicemail box that no one ever uses. So, it’s great for phone tag.) Depending on network connection, the service occasionally needs refreshing. And I can’t seem to get rid of that network window without closing the app. But I use it for work, not for fun, so I only open it when I need to call a client to remind them that the appointment has started and that time is ticking. So, for me, the cons are minor.