All Demio Reviews

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Carolyn

1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2021

Ease of Use

User Profile

Anna

Verified reviewer

Marketing and Advertising, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Easy to use webinar platform and amazing customer support

Very satisfied with Demio. I don't have webinar needs very regularly, but I will definitely consider them in the future.

PROS

I chose Demio because I wanted an easy webinar solution, and it definitely delivered. I like the different options for presenting, that it has interactive tools, chat, great statistics, etc. And I was very impressed with the quality of the customer support team. Really responsive, fast and kind.

CONS

I didn't like that the reminder emails were not very customizable and the Spanish version could definitely use some improvements.

Reason for choosing Demio

It had been recommended and I found that the price was affordable.

Vendor Response

Hi Anna Samara here from Demio. I'm really glad to see you're enjoying Demio's ease of use and are finding success with the Support team! I have passed your feedback onto our team with regards to the email customizations along with improving the Spanish version. Thank you for your feedback. Please don't hesitate to reach out to support with any questions!

Replied June 2021

Rose

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Demio is a fantastic product

PROS

Demio is easy to use, is refined actively by the product team, has very helpful/knowledgeable support staff, and removes a lot of the manual work associated with webinars.

CONS

Some fairly simple things, such as searching for form fields when syncing with Hubspot can only be done through scrolling (you can't search up field names), which can be a hold-up in this process.

Reason for choosing Demio

We made the switch to Demio because we could see Demio was constantly refining its product and the software provided in-detail insights about audience engagement.

Reasons for switching to Demio

We felt the software was a bit out of date and required a lot of manual work.

Vendor Response

Hi Rose, Jody here from Demio! Thank you for your review. We are happy to know that Demio simplifies setting up webinars for you, and that you've been having a great experience with our Support team. I will definitely pass along your feedback on the search fields in the Integration set up.:) Please do not hesitate to reach out to our Support team if you have any questions!:)

Replied October 2023

Chris

Marketing and Advertising, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2022

Demio is excellent if you know the limitations

We used a Demio for a large production with hundreds of people invited, multiple cameras, and 5hrs of presentations, as well as for smaller presentations roughly monthly. Overall the features in Demio made it MUCH easier. The overall experience was great and when we did run into problems support was also close by.I am the only one on my team responsible for webinars so I can confidently that Demio was leaps and bounds ahead of the other platforms we've used and looked at, even with its problems.

PROS

Demio is very feature rich and has excellent customer service. Hands down, the best feature is the ability to pre upload your media and be able to share it seperate from a screen share. Your presenters do not need to worry about who's driving slides, or who is sharing what on their screen. This is why we chose Demio over Vimeo and Zoom's webinar platforms.Another huge differentiator of Demio is the video / presentation quality. The pre uploaded media is sharp because you're not relying on a screen share, but every one of our presenters also commented on how high quality their webcam video was. If you're coming from the world of Zoom it will really be a night and day difference. It is also very easy to use because it is web based. It was easy to show our presenters how to use the platform and how to take advantage of the many features.Similarly, the ability to send handouts and featured actions is excellent. The reporting on Demio is great, but similar to what you might get on Zoom.

CONS

One of the the things we ran into fairly regularly were limitations of features. For example, demio has great emails but no ability to change the number of emails and few ways to edit the actual email. Hubspot integrations are also lacking in that you lose the source once you integrate it. There are also small bugs from time to time - ie speakers randomly lost audio, and you have to use your arrow keys to change the camera or audio input sometimes. There were other bugs that have since been resolved but it did require us to do a lot of work to get around.

Reason for choosing Demio

The ability to preupload media and the overall stream quality.

Reasons for switching to Demio

Zoom simply did not have the integrations or features we needed. It was just a regular meeting with a couple extra features.

Vendor Response

Hi there Chris, Jody here from Demio! Thank you so much for taking the time to leave this thorough review. We are so happy to know that you find the platform feature rich as well as you enjoyed our excellent Support. We have added the ability to customize our emails more in depth, and are in the process of executing many updates and upgrades that we are sure our Users will be happy with! Should you have any further questions, please do not hesitate to reach out to our Support team!:)

Replied October 2023

Dillon

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Best of class software for live webinars. On-demand functionality lacking a little.

Fantastic. Some issues to iron out but 100% committed to the platform, the team and the vision.

PROS

Demio was the new kid on the block when we made the switch and we wanted to support the vision for a platform specific to marketers. Demio have delivered on that better than most. At that time WebinarJam had serious Google integration problems so it felt safer to go with a solution that did not rely on external streaming.

CONS

On-demand functionality and email scheduling/customising. Video quality on recordings remains highly questionable; regardless of strength of connection (we are on a Gigabit connection and quality is still poor).

Reason for choosing Demio

Love [SENSITIVE CONTENT] vision! WebinarJam had serious issues and we cancelled our annual plan.

Reasons for switching to Demio

Have been running webinars on Go2W since 2012 and they just didn't innovate, at all!!

Vendor Response

Hey Dillon, Samara here from Demio! Thanks so much for sharing your experience with us! We're so happy to hear that you love supporting Demio's vision, we appreciate you! When you get the chance, it would be great if you could share more information with our Support team on what you'd like to see more of for the On-demand functionality and Email Scheduling. Email customising is coming soon and you can check this out on our roadmap here (https://portal.productboard.com/demio/1-demio-roadmap/tabs/3-planned). Thanks you again for sharing your experience and supporting our product, team, and vision. Please don't hesitate to reach out to our support team if you have any questions.

Replied August 2021

Kleo

Professional Training & Coaching, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Demio is the best webinar solution I've ever seen!

We're using Demio for all our webinars and content recording for our digital products and programs. Whenever we get stuck, we just ask the amazing team on the helpdesk.

PROS

So simple and straight forward to use and highly user friendly. Easy click on or off functions when adding components to your webinars, such as emails or customising your registration pages.

CONS

Some more reporting and statistics could be developed for the affiliate section, but I know that this is already in the making.

Reason for choosing Demio

We'd also checked out a couple of other webinar platforms like WebinarJam, Everwebinar and Get Response and again, Demio left them all for dead for functionality, simplicity and userfriendlyness.

Reasons for switching to Demio

Even though GoToWebinar was good, it is very clunky, rigid and old-school and it's also triple the price!

Vendor Response

Hi Kleo! Bethany here from the Demio team! Thank you so much for your review! We're so glad that you're enjoying using Demio for your amazing webinars!

Replied July 2020

Hayley

Professional Training & Coaching, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Love it! Excited about the new marketing features coming out

Demio has been a great addition to our toolkit throughout this pandemic and allowed us to offer automated and on demand sessions as well as in-person sessions. Using Demio has increased our mailing list. It's been a great solution for a socially anxious community as the tech is really each and they are confident they won't be on camera/audio.

PROS

Demio has been great. Love that you can easily create a landing page that looks great; send out automated reminders with a customised message; link with Mailchimp (should the person signing up approve that, which is probably 50/50); it's lovely that our socially anxious community cannot accidentally turn on their camera, as has happened via Zoom. Replays can be automatically sent out. A great feature is the ability to share handouts for download within the webinar chatbox. Love that Demio are regularly updating their product and sharing their roadmap.

CONS

On some video playbacks, the sound seems to have been glitchy. Some people have found it hard to access or hear at times, though I believe this seems to have resolved. Presenters cannot access via a mobile phone. It's more suited to using from a laptop. Would be nice to have the option to have everyone on screen - as we have had to go back to using Zoom for some calls because of this.

Reasons for switching to Demio

Because people felt confused by the tech and and also worried about being put on camera or accidentally turning the camera on.

Vendor Response

Hi Hayley! Ashley here, from Demio. Thanks a lot for your honest feedback and thoughtful review! I have sent along your comments to our product team. We really appreciate your review!

Replied March 2021

Steven

E-Learning, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Why I switched to Demio

I switched from GoToWebinar to the easy to set up Demio. The software has a beautiful and intuitive design which I really love. Also, the support time is fast (and fun:)

PROS

Easy to use, reliable and fast support. And clean and beautiful design.

CONS

I can't think of any cons, it isn't the cheapest but definitely the best.

Reason for choosing Demio

It's in the little details like better and intuitive chat possibilities within Demio (at WebinarGeek everytime someone asks a new question, all their questions get removed to the end of the que for instance). That, and design of Demio is more beautiful for the attendee

Reasons for switching to Demio

I didn't want my attendees to download a program (Demio can be used in-browser)

Vendor Response

Hi there Ashley here, from Demio. Thanks so much for taking the time to write such a wonderful review! We're thrilled that you're having a great experience with Demio (and a little fun as well)

Replied November 2020

Pamela

Verified reviewer

Financial Services, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Simple & Professional

Demio is a great selling platform, but it doesn't meet all of our needs as we focus more on training and education.

PROS

Easy to use for the admin and viewer; the platform is good looking and its overall simple design is very well received by attendees - one of the best looking webinar platforms I've seen; recent updates make banding and customization a bit better - they are continually improving; VERY responsive customer service!

CONS

customization and branding on notifications and emails is limited; can't quiz for education purposes and can't track polling questions; limited metrics; using YouTube to show a video during a webinar is tricky and not seamless

Reason for choosing Demio

it did not require an app download to attend a webinar like GoToWebinar; it looked more professional than WebinarJam or Zoom; it is easier to set up and use than GoToWebinar or Zoom; it is possible to show a pre-recorded video during the webinar and at a reasonable price point

User Profile

Guro

Verified reviewer

Computer Software, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2020

Super easy and intuitive

Our first webinar experience was made super smooth and easy by using Demio. Our company is just getting starting organizing webinars, and using Demio made the whole thing less scary. Reliable and easy, for the organizer and the attendees.

PROS

1. Very easy to get started, everything was very intuitive. 2. Perfect to skip the download part of a webinar, makes the experience super smooth for the attendees. 3. The automatic recording of the session works beautifully. 4. Absolutely love the setup with split screen between webcam and slides

CONS

1. Would love to be able to see my notes on screen while presenting my slides, miss this function. 2. It would be great if the system was directly connected to Hubspot (although it does work ok with the Zapier solution as well)

Reason for choosing Demio

We read some negative reviews of the other alternative. Also, the free trial of Demio was very easy to set up and convinced us that this was the right fit for us.

Vendor Response

Hi Guro! Bethany here from Demio. We're so glad that you're enjoying Demio! We're working on an integration with Hubspot, but glad that you're able to connect through Zapier in the meantime! Let us know if you need a hand with anything! Thank you for your review!

Replied July 2020

User Profile

Radek

Verified reviewer

Airlines/Aviation, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Very nice webinar platform - good value for your money!

PROS

It is a very simple yet elegant platform. Easy to deploy, customize and use. It can be customized and integrated with your website without intrusive logos. All colors can be adjusted to your brand.

CONS

No subscription would allow you to have all the options you may want (like an automated webinar) for a smaller audience. If you need those options, you need to pay for a much larger subscription which you may not need. There is no ala carte way to pick up what you need.

Reasons for switching to Demio

Value for a dollar and ability to customize colors.

Vendor Response

Hi Radek, Jody here from Demio! Thank you for your honest feedback. It really is a pleasure to know that you find the platform easy to use, and I will be passing your feedback to our Product team for a la carte options.:) We appreciate you taking the time to write this review, and should you have any further questions, please do not hesitate to reach out to our Support team!:)

Replied July 2022

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

(_Almost_) everything you need in a webinar platform

Despite some of the issues outlined above, we renewed for another year, which speaks more than anything else. In my opinion, a better platform than Demio really doesn't exist at this juncture.

PROS

Demio is intuitive and we love how easy it is to create, manage, and run live AND automated webinars. The viewing experience, down to the colors of the room and the custom domain, all point back to our brand. Featured actions work well and really help to engage our audience. It's incredibly simple to create beautiful, simple registration pages with minimal effort and the waiting room makes for a great attendee experience. We also love that you can pre-load materials into the room for less stress day-of!It's obvious that the Banzai product, sales, success, and support teams are all invested in developing a great end-to-end experience for customers and they're extremely receptive to feedback...I _especially_ appreciate their public roadmap.

CONS

The biggest friction points for my team are as follows (and to Demio's credit, their team continues to invest heavily in correcting these issues, some of which are already better since the summer): 1. Performance & quality: This sometimes result in laggy, lower resolution streams (replays, especially)2. Overconsumption of RAM: To compensate, we use Firefox rather than Chrome (the latter being our preferred browser) to run live events3. Somewhat difficult to manage Q&A: We'd love to see the option to "claim" a question when there are multiple moderators attempting to answer chat or Q&A with written responses. This would ensure that we avoid duplicating effort. As far as I'm aware, this isn't a feature available on any platforms at the moment, but would really make a huge difference when it comes to managing large events with a high volume of chats.

Reasons for switching to Demio

We needed a platform that we could better customize to our brand and better engage our attendees. Demio fit the bill, while remaining competitive in price. One of our big requirements was a HubSpot integration and automated events, both of which Demio excels in delivering.

Vendor Response

Hi there, Jody here from Demio! Thank you for writing this thorough review. So happy to know that you find Demio easy to use with interactive tools that help to engage your audience. I have submitted your feedback to our Product Team for review, in regards to being able to claim questions. I'm also excited to share that our team is currently working on realising updates on room stability:) Thanks again, and should you have any further questions, please do not hesitate to reach out to our Support team!:)

Replied October 2023

Abhinav

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed August 2022

Dont use this - Zoom is much better - Even if you buy, sign up for monthly plan first

I made a mistake of signing up to annual plan. By the time I had made up my mind to go back to zoom, their refund window got over. My request to give me a prorated refund for unused period got rejected. Money went waste & so was precious hours trying out this system. Hope these vendors have better & fair refund terms for people who trust them & sign up to their annual plans. Going back to zoom & not coming back here again.

PROS

Ease of use of the system. Very basic and simple features in basic plan.

CONS

Many key features are missing. There is some issue with the code. Two main problems were that the presentation's complete formatting used to get corrupted after loading it on Demio. Never happened with Zoom. Plus screenshare was not at all upto the level of what is offered in Zoom.

Reason for choosing Demio

Recommendation by a friend that it is much better for webinars

Reasons for switching to Demio

Recommendation by a friend that it is much better for webinars

Vendor Response

Hi there, Jody here from Demio! Thank you for writing this review. I am so sorry to hear that you encountered issues with your presentation upload. I wanted to re-assure you that there have been many updates and upgrades that have increased the productivity and value of the platform, proving a more seamless user experience. Thank you again, and should you have any further questions, please do not hesitate to reach out to our Support team!:)

Replied October 2023

Michelle

Photography, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Favorite Webinar Software

This was so easy to setup and to use. Customer support and the education has be the best. If I have a question the customer service chat is so helpful. I love that it gives me articles to help myself and then a live person to communicate with. [SENSITIVE CONTENT HIDDEN] is my guy...He is quick in response. I had a live event we couldn't present and so we did an automated event instead and [SENSITIVE CONTENT HIDDEN] was able to combine the join link for those registrants. Worked like a charm.

PROS

The clean and intuitive use of the software The ability to replay the webinar and automate a replay. The ability to have public and private chat allows us to help presenter answer questions along the way.

CONS

The video/audio recordings I have to ask for it to work for windows 7 &8

Reason for choosing Demio

I wanted something that matched our brand style and replay and automated events. The chat windows within the webinar. The customer service.

Reasons for switching to Demio

I wanted something that matched our brand style and replay and automated events. The chat windows within the webinar. The customer service.

Teresa

E-Learning, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Applause!!

I am delighted with Demio. You are kind, fast and competent. Also, you are very committed to improving the functionality of the software. I hope you do well in everything, because you are working for excellence. There is also a lot of enthusiasm applause for Demio!

PROS

That it is powerful, simple to use and that the support works wonderfully.

CONS

I would like it to be easier to talk live to the audience on some occasions

Reason for choosing Demio

Because it is clearer to use, because you constantly implement improvements and because the support works wonderfully

Vendor Response

Hi Teresa! Ashley, from Demio here.I'm glad to see you're having success with Demio! We'd love to help learn more about your challenges talking live to your audience. Would you like to reach out to our support team to assist?

Replied December 2020

Darren

Real Estate, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Amazing Product for Training

Fantastic product to set up pre-recorded training to issue out more times and collect vital reporting data

PROS

Easy to set up events in advance, publish at certain times and have great branded pages along with dedicated/personalised confirmations and reminders. Software comes with a wide range of In-depth reporting

CONS

Adding media to webinars can sometimes look out of place. Fixed areas of media spaces available. Can sometimes make a great page look messy

Reason for choosing Demio

Demio offered more value for money and more features.

Vendor Response

Hey Darren! Matt here from the Demio team! Thank you so much for your well written and thorough review. We really value your feedback and it is important to us so we can ensure we are providing the best experience possible for all Demio users! I'm glad to hear you enjoyed the ease of use within Demio as well as our analytics! I've also passed forward your feedback about the media placement and how more customizability would be nice to our product team. Should anything come up, please don't hesitate to reach out to our support team! :)

Replied September 2021

Eolimary

Financial Services, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Constanta fluency in each webinar carried out.

Demio is quite a powerful service when it comes to hosting a webinar or meeting. Usint this platform does not have any complexity, when you start using it you will be able to fully adapt to the creation or programming of webinars for some dates, in addition, it is quite easy to integrate new participants for each webinar and also send invitations for some people. Demio helped me a lot in my work area, it allowed me to hold quite extensive meetings without any kind of limit in the elapsed time, in addition, it allowed me to enter many participants in each webinar, which helped us to share information with a larger audience. I was fascinated with the great utility that this platform represented, the web version behaved wonderfully and provided constant fluidity in each webinar carried out.

PROS

The video quality is one of the most outstanding things about Demio, it has a video quality and fluidity that really impressed me, despite the fact that it works from the browser since this platform is only available in a web version, its behavior in this web version is quite shocking and beneficial. Demio has excellent ways to get in touch and constantly communicate with the participants, you can carry out various surveys, voting with expiration time and you can also send questions to the participants and view the answers in real-time, in addition, live chat allows attach files, send emojis, attach images and have a fluid conversation thanks to real-time chat. In addition, Demio allows the integration of roles and multiple hosts, this will be really useful if any user needs help in managing a Webinar. Demio has everything that any user is looking for to have a stable connectivity in a Webinar.

CONS

Demio does not have wide availability or device compatibility. Its web version works perfectly, but it would be great to be able to use downloadable Demio app, this would help so that you don't have to use the browser to start a Webinar or schedule it for a certain date, it would be great to be able to use Demio from my MacOS computer without make use of the Safari browser. Another of the problems that can be found in Demio is that currently it is not possible to share a specific window on your computer with the participants; if you want to show something specific on your computer, you will have to start screen sharing and all participants will be able to see everything on your computer, that can be a bit awkward.

Vendor Response

Hey Eolimary! Jody here from Demio. Thank you for taking the time to share your feedback with us. It's so great to know that Demio has been able to help you to reach a wider audience with webinars. Your feedback means a lot to us - thank you! Thank you for your suggestion on a downloadable app. We also have a helpful article in our help center on how to share a window only during a screen share. If you do need help on additional screen share options, please don't hesitate to reach out to support with any questions!

Replied October 2023

Ernest

Computer Software, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Easy and versatile

Demio has been great for our use cases. We began our journey with Demio with 1 program/event in mind, and as we grew and explored we have begun to use Demio for many different use cases. From Marketing to Sales to Customer education and success — we've been able to take advantage of Demio's versatility and different event types to create experiences that span the entire customer lifecycle. The integration capabilities, as well as the analytics provide a great deal of information and capabilities that make our lives easier on the back end, and help us to iterate and refine our webinar/digital event program to make for a great customer experience.

PROS

Demio makes it simple to create and run a digital event. The interface is clean, intuitive, and easy to navigate. The backend is self-explanatory and easy to set up. The actual webinar rooms have great options, are easy to figure out and use, and well-designed for a positive digital event experience. From presenting slides, adding polls, adding handouts, playing videos, looking at analytics, sending automated emails, answering questions, getting a recording of the event, and promoting/sharing the registrations links — Demio makes all of this easy and just a few clicks away.

CONS

The video and audio quality aren't always the best. Presentation slides appear blurry, video feed can go in and out, and the audio isn't always clear. Some features seem incomplete, or could benefit from having just a bit more flexibility and personalization, but A/V improvements would make a world of difference.

Vendor Response

Hi Ernest. Ashley here, from Demio. Thank you for this honest review. I'm so glad you're finding Demio easy to use, and are expanding your use cases! Regarding your audio/video feedback, we understand how critical each session is and will reach out personally with our technical support to see what optimizations we can make together. Please keep your eyes peeled for our follow up. Thank you again!

Replied December 2020

David

Verified reviewer

Higher Education, 501-1,000 employees

Used monthly for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed September 2021

Fatally flawed

Generally good, due it appears to nothing but pure luck. I break out in cold sweats when I think how close we have un-knowingly come to disaster in the past due to this bizarre time-bomb built into the service. And we were not even told about this until we were in the middle of post-morteming a catastrophic failure on the demio platform that had killed one of our events.

PROS

It's clean, has an attractive interface for attendees

CONS

Demio is fatally flawed. Imagine you are hosting an event ... wonderful speakers, 200 attendees hanging on their every word. Then *your* broadband connection goes down. Or you have to leave *your* laptop and it hibernates. Or it crashes. You now have 10 minutes to get back online, otherwise your event is (genuinely - confirmed in multiple emails) instantly terminated and your guests are kicked out ignominiously. You will not be able to get back into the session to even tell them what has happened. Why would a piece of software be written to do this ? After more than 30 years in software development I cannot even imagine ... So instead you get to sit anxiously in front of your laptop praying that nothing goes wrong for more than ten minutes, shuffling the mouse to make sure it stays awake, wondering if you're going to make it to the end of the day. That's why we're leaving demio ... nobody in their organisation seems to think this is an issue and nobody in our organisation wants the stress of hosting events on demio any more.

Reason for choosing Demio

Cost

Reasons for switching to Demio

Reliability (ironically)

Vendor Response

Hi David! Matt here from the Demio team! We really appreciate your thorough and well-thought-out response as to why Demio wasn't a great fit for you. We always strive to give everyone an awesome and enjoyable experience. Having said that, the 10-minute auto disconnect is actually something on our VP of product's radar to change in the very near future. This function was originally put in to solve some other issues like an event going on forever after everyone had left. Though, we do realize that this wasn't the perfect fix and we will be looking to make adjustments to this in the very near future. We hope you will give us another chance! If you have any questions, concerns, or additional feedback you would like to share with us, please don't hesitate to reach out to our support team! We are always happy to help!

Replied September 2021

Steve

Pharmaceuticals, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Demio review: 4 Webinars done, 2 more to go for pilot.

So far I am very pleased with the experience. I have had questions and was able to get responses back from the Demio team if not immediately, very quickly. In some cases, the responses added additional insight beyond my initial question pointing me to other aspects of the software that were helpful. I have recommended this product to other colleagues.

PROS

An aspect that was really intriguing about this software was the lack of attendees having to download anything to get on the webinar. So many platforms require downloads, logins, and other things that can make people just give up. With Demio, they just click and are able to get in quickly via their browser. The customizable registration and reminder system are really helpful to increase the attendee percentages and I love being able to get analytics across all aspects of an event. A feature of this product that had an unexpected impact on revenue generation was the ability to send a replay link out to all attendees. I had folks that didn't even attend the webinar watch the shared replay and engage.

CONS

The pricing model was a bit confusing to start but after a couple of answered questions, it made sense.

Reason for choosing Demio

Easier, Focused, options that fit.

Vendor Response

Hi Steve Samara here from Demio. Thanks so much for your thoughtful review! I'm so happy to see you're finding Demio easy to use and are finding success with our support team. Your feedback means a lot to us - thank you! Please don't hesitate to reach out to support with any questions!

Replied May 2021

Jemima

Construction, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

A great solution for hosting webinars!

Demio has been a great platform for us. We use it to host all of our webinars and have found it incredibly user friendly. We have never needed to reach out to the customer service team as it's so easy to use.

PROS

Super user friendly, easy to set-up, great features that create engagement (e.g poll and featured actions), excellent reporting functions.

CONS

Integration with Salesforce isn't great.

Reason for choosing Demio

User friendly, reporting, features

Reasons for switching to Demio

Gotowebinar was too clunky and we needed a more user friendly solution.

Vendor Response

Hey Jemima! Jody here from Demio. Thank you so much for taking the time to share your feedback with us. We're thrilled to hear you find Demio easy to use with great interactive tools for engaging your audience. I will definitely pass your feedback on the Salesforce Integration to our Product team! Please don't hesitate to reach out to our support team if there is anything else you need. Thanks again!

Replied October 2023

User Profile

Aaron

Verified reviewer

Marketing and Advertising, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Best live webinar software I’ve used

I’ve been using Demio the past few years to run webinars for my consulting business. I integrate with ClickFunnels and ActiveCampaign. Mostly I’ve used it to run lead gen webinars. I’ve never had any issues with it, and my show up rates have all been really good. I also cancelled my recurring webinar tool because they added recurring automated webinar. They are constantly improving the product too, each month coming out with new things. Love the tool.

PROS

- SUPER easy to use. Everything is really intuitive and easy to setup - Great support , the team there is amazing, responsive, supportive and love their customers - Users don’t need to download anything to use it, they just click and they’re in the webinar - Integrates with all the tools I’m using - Can run polls, update downloads, ask question, all kinds of stuff to engage the audience - Automatically records each webinar - Can setup automated recurring webinars - Can setup triggers to follow up with people who didn’t show up, who left early, watched the entire webinar, etc.

CONS

Can’t think of anything at the moment. I’ve been using it for a year and haven’t run into any issues.

Reason for choosing Demio

Cheaper, easier to use, great onboarding.

Wilfrido

Accounting, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2019

Greta opción for your webinars

For a young segment of our prospects or even in internal training the use of this tool is great for us. It has a lot of stability and great transmission quality.

PROS

The simplicity of its use without the need to download large files or large add-ons that you will only use once.

CONS

Sometimes the use of a slightly known tool discourages my clients to use it for reasons of trust and credibility and prefer a more "traditional" option.

Francisco

E-Learning, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

A great tool for passively making money with recorded Webinars and to train yourself to make them

It was easy to set up and easy to understand. The support team deserves 5 stars ⭐️⭐️⭐️⭐️⭐️ for quickly responding by chat and going out of their ways to find solutions and complete explanations of how everything works and how to fix certain issues. I had people from support created test events and even watched events along with me to look at problems I was having. It's awesome to see that you can count with real people.

PROS

It's integration with Active Campaign and the ability to share Calls to Action. You can trigger your own automations when people register to your event, when they attend it or even when they miss it. You can tag them and send them specific emails. Then you record your event (demio does it for you) and use it as a permanent saved webinar.

CONS

You can't help but compare it to zoom. In zoom, everybody can turn their cameras on and you get a feeling as if you where everybody together... Here, you can have 3 or 4 people max with their cams on.

Reason for choosing Demio

Because of it's integration with active campaign and featured actions and email reminders and all the tools for having automated events

Vendor Response

Hi Francisco, Samara here from Demio. Thank you for your thoughtful review, we appreciate you. We're thrilled to hear that you're finding Demio easy to use, like the integration with ActiveCampaign and the Calls to Action feature, and that our Support team is providing you with all the help you need! The main reason for the cam limitation is we're built more for one-to-many Events (less for meetings)or in other words, actual webinars. We understand having the option to enable more webcams would be useful and I will be sure to share your feedback with our product team. Please don't hesitate to reach out to our support team if there is anything else you need. Thanks again!

Replied July 2021

Cliff

E-Learning, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Demio is great!

PROS

We have been with Demio since the beginning and the company just gets better and better. We used to use Go To Webinar and had issues with every broadcast. Demio wins not just because of ease of use but also because of their fantastic customer support - they really do care. Every upgrade makes it just a bit easier to use and we can concentrate on presenting - not worrying about the platform letting us down!

CONS

No complaints - it just gets better all the time

Reasons for switching to Demio

Go To Webinar was sadly completely unreliable during live broadcasts - plus we had distant and un-contactable customer and tech support

Vendor Response

Hi Cliff! Samara here from Demio. Thank you so much for your honest review! We're so glad to hear you find Demio's easy to use and have success with out Support team. Thank you again for sharing your experience with Demio, and don't hesitate to reach out to our Support team if you have any questions!

Replied August 2021

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